TS
Todd S.
IT Manager
Mid-Market (51-1000 emp.)
"Inexpensive, easy, and reliable."
5/5
What do you like best about Bigleaf Networks?

The most helpful thing about Bigleaf is that it's very easy to setup and is very reliable. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

I really can't think of any reason why I dislike Bigleaf. Review collected by and hosted on G2.com.

Response from Tabby Worthington of Bigleaf Networks

Thank you for sharing your positive experience with Bigleaf Networks! We're thrilled to hear that our service has been easy to set up and reliable for your business. Ensuring a consistent public IP address regardless of the circuit is one of the key benefits of using Bigleaf, and we're glad it has been critical for your POS system. If you ever have any questions or need assistance, please don't hesitate to reach out to our support team. We're here to help and ensure your business continues to run smoothly. Thank you for choosing Bigleaf Networks!

Scott H.
SH
Scott H.
Carrier Sales Manager
Mid-Market (51-1000 emp.)
"Easy ordering and implementation."
5/5
What do you like best about Bigleaf Networks?

The pricing is straightforward, and the contracting and provisioning process is simple and easy to follow. The installation process went very well. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

Nothing. Everything went very smoothly. Review collected by and hosted on G2.com.

Response from Tabby Worthington of Bigleaf Networks

Thank you for sharing your positive experience with us! We are thrilled to hear that you found our ordering and implementation process straightforward and easy. It's great to know that the pricing, contracting, and provisioning were all simple and that the installation went smoothly.

We are delighted that Bigleaf Networks is able to provide you with link aggregation, failover support, and QoS for critical applications. If you ever have any questions or need further assistance, please don't hesitate to reach out. We are here to help and ensure that you continue to have a seamless experience with our services. Thank you for choosing Bigleaf Networks!

DG
Dave G.
President
Small-Business (50 or fewer emp.)
"Great service, Great product and the right price"
5/5
What do you like best about Bigleaf Networks?

Service is what brings us back to Bigleaf Networks. The prices are good, the reliability of the product is great, the benefits are outstanding and most importantly the service is what brings us back. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

It is tough for us to get a quote to add new clients or upgrade surrent clients. Review collected by and hosted on G2.com.

Response from Tabby Worthington of Bigleaf Networks

Thank you for your positive feedback! We are thrilled to hear that you are satisfied with our service, product, and pricing. We appreciate your loyalty and are committed to providing excellent service to all our customers.

We apologize for the difficulty you have experienced in obtaining quotes for new clients or upgrades. We will address this issue internally to streamline the process and ensure a smoother experience for you in the future.

It's great to hear how our SD-WAN solution is benefiting your business by improving internet bonding, QoS, and proactive issue resolution. We are glad to be able to support your operations effectively. If you have any further concerns or need assistance, please feel free to reach out. Thank you for choosing Bigleaf Networks!

Jeff J.
JJ
Jeff J.
IT Systems Analyst/C# & SQL Developer/Sys Admin/EDI Specialist
Mid-Market (51-1000 emp.)
"Incredible - (not kidding) - Always there support"
5/5
What do you like best about Bigleaf Networks?

I deal with a lot of vendors for support. In my role, I also deal with a lot of companies to configure B2B communications (EDI/XML/JSON). Of everyone I deal with, Big Leaf tech support is ALWAYS first in my mind of a company that will resolve my issue on the first call and within 5 minutes. They don't transfer me to someone smarter, or take down a note and have someone call back within 4 hours. They are always staffed with very knowledgeable support staff at the ready right now. This includes 10pm on a thursday as well as 3am on a Sunday. Their support is impressive in this day and age. In the five years they've been our SDWan provider we've only needed to call them five or six times. They have a great product and they support it amazingly well. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

It's not free, but it's worth every penny. Review collected by and hosted on G2.com.

Response from Tabby Worthington of Bigleaf Networks

Thank you so much for your incredible review! We are thrilled to hear that our tech support team has consistently provided you with quick and knowledgeable assistance whenever you need it. We strive to ensure that our customers receive top-notch support at all times, no matter the day or hour.

We appreciate your feedback about our pricing and are glad to hear that you find our service worth the investment. It's fantastic to hear how our SD-WAN solution has helped you with load balancing and providing backup feeds for your critical business operations.

If you ever have any further questions or need assistance, please don't hesitate to reach out. We are always here to help!

BA
Bryan A.
Agent / admin
Small-Business (50 or fewer emp.)
"Best tech / telecom service I have ever used"
5/5
What do you like best about Bigleaf Networks?

I have been using Bigleaf since 2015. It has been the best experience of any tech / telecom service I have ever used. The service is incredibly stable. It ships plug and play, and you can literally set it and forget. On the off chance you have an issue, their support team has always been easy to reach and quick to assist and ensure you're back online. They also send proactive alerts if a router is at risk of failure so they can overnight a replacement to avoid downtime. They have even gone above and beyond when dealing with WAN issues that are beyond their scope of support. I have never even looked into another SD-WAN service and strongly recommend Bigleaf to every single customer. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

Some customers raise questions on the throughput based subscriptions plans. I have never had an issue with this in real world use though. The QoS is exceptionally good and automatically prioritizes real time communications and other critical sensitive traffic. And if you saturate your througput regularly you'll be notified to consider increasing or otherwise addressing it. Review collected by and hosted on G2.com.

Response from Tabby Worthington of Bigleaf Networks

Hey Bryan! Thanks so much for your kind words. At Bigleaf, we strive to provide top-notch service, and reviews like yours help us to measure our success in this endeavor. Happy to be of service!

SM
Scott M.
Consultant
Mid-Market (51-1000 emp.)
"Bigleaf has been a solid provider for my clients over the past 8 years. Great Service!"
5/5
What do you like best about Bigleaf Networks?

When I call support at Bigleaf they answer the phone & handle my request on the spot. The other thing that is a great benefit - they provide the IPs which makes networks more flexible. Plug & play! Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

It would be great if there were further security options to add to the service. Review collected by and hosted on G2.com.

Response from Tabby Worthington of Bigleaf Networks

Thank you for the positive feedback! We're thrilled to hear that you've had a great experience with our service and support team. We appreciate your suggestion regarding additional security options and will definitely take that into consideration for future improvements.

At Bigleaf Networks, we strive to provide reliable and flexible solutions like SD-WAN to ensure seamless network connectivity for our customers. We're glad to hear that our services have been beneficial in maintaining network stability and uptime for your clients.

If you have any further suggestions or feedback, please feel free to reach out to us. We're here to help and continuously improve our services to meet your needs. Thank you for choosing Bigleaf Networks!

Verified User in Consulting
AC
Verified User in Consulting
Small-Business (50 or fewer emp.)
"Best Link Aggregation SDWAN available!"
5/5
What do you like best about Bigleaf Networks?

Bigleaf has been a stable in our portfolio for 8 years, it has proven to be the easiest to deploy SDWAN solution we have found. Their ability to maintain IP addresses no matter what carriers are attached has proven to be invaluable for some customers! The ease of implementation is key! Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

It would be great if Bigleaf provided some option for basic Firewall security concepts in the device. Review collected by and hosted on G2.com.

Response from Tabby Worthington of Bigleaf Networks

Thank you for your positive feedback on Bigleaf Networks! We are thrilled to hear that our SD-WAN solution has been a stable and easy-to-deploy option for your portfolio. We appreciate your suggestion for basic Firewall security concepts and will definitely take that into consideration for future enhancements.

At Bigleaf Networks, we understand the importance of link aggregation and the ability to maintain connectivity for businesses. We are dedicated to providing reliable solutions that help businesses stay connected and productive.

If you have any further suggestions or feedback, please feel free to reach out to us. We are always looking for ways to improve our services and meet the needs of our customers. Thank you for choosing Bigleaf Networks!

Kyle J.
KJ
Kyle J.
VP of Sales & Marketing
Small-Business (50 or fewer emp.)
"How Bigleaf Helped my customer"
5/5
What do you like best about Bigleaf Networks?

I like Bigleaf because they helped my customer in a time of need. We needed to scramble to get a solution in plave and they savved the day! Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

I think that there is very little to say about what I dislike. Bigleaf has a solid product and support sturture. Review collected by and hosted on G2.com.

Response from Tabby Worthington of Bigleaf Networks

Thank you for sharing your positive experience with Bigleaf Networks! We are thrilled to hear that we could assist your customer in their time of need and help you shine as their hero. We are committed to providing reliable products and excellent support to ensure our customers' success. If you ever have any questions or need further assistance, please don't hesitate to reach out. We appreciate your feedback and look forward to continuing to support you and your customers.

Judith S.
JS
Judith S.
Practice Administrator
Mid-Market (51-1000 emp.)
"Finally found the right solution!"
5/5
What do you like best about Bigleaf Networks?

We put off using SD WAN because of cost. We were able to implement Bigleaf Network for the right price. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

We have not had the necessity to be able to utilize our second internet provider that I know of. The beauty is this would be seamless to us and we will not know when the need arises. Review collected by and hosted on G2.com.

Response from Tabby Worthington of Bigleaf Networks

Hi Judith,

Thank you for your wonderful review! We're delighted that Bigleaf Networks has provided a cost-effective SD WAN solution for your practice. It's great to hear that our service has been seamless and reliable for your needs. If there's anything we can assist you with in the future or if you have any further feedback, please feel free to contact us.

SG
Seth G.
Director, Product Development and Sales Enablement
Mid-Market (51-1000 emp.)
"Great Solution and Partnership"
5/5
What do you like best about Bigleaf Networks?

The Bigleaf team is very supportive and always available to offer assistance pre and post-sale. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

It's not really a dislike, but the solution is designed to be simple. The solution has limited security features so it's not a fit for every opportunity. Review collected by and hosted on G2.com.

Response from Tabby Worthington of Bigleaf Networks

Hi Seth,

Thank you for your kind words and positive feedback! We're glad to hear that our team has been supportive and that Bigleaf Networks has met your needs effectively. We understand your concern about the limited security features, and we're continually working to improve our offerings. If there's anything more we can do to support your business, please let us know.