We recently started using Zoho Bigin CRM for managing enquiries and student interactions at Sankhyiki, and the experience so far has been very smooth.

What we really like about Bigin is its simplicity. Unlike many CRMs that feel complicated and overwhelming, Bigin is extremely easy to set up and start using. The pipeline view makes it very intuitive to track leads from enquiry to conversion, which is very helpful for an education business like ours where we deal with a large number of student queries.

Another great aspect is the integration capabilities with email and other Zoho tools, which makes communication and follow-ups much more organized. The interface is clean, responsive, and easy for the team to adopt without requiring extensive training.

Overall, Zoho Bigin is a great CRM solution for small and growing organizations that want a powerful yet simple system to manage their leads and customer interactions.

Looking forward to exploring more features as we continue using it. Review collected by and hosted on G2.com.

As the team grows, it would be helpful to have more advanced integrations and automation features available directly within Bigin without needing to move to a more advanced CRM. Review collected by and hosted on G2.com.

I’ve been using Bigin by Zoho CRM to manage inquiries, trial lessons, follow-ups, teachers, and customer communication for my music school. The user interface is clean, intuitive, and easy to learn. The pipeline view provides an excellent overview of all leads and customer activities.

The integration with email and other Zoho applications works well and helps centralize communication. Performance is fast and reliable, even when managing a large number of contacts and deals.

One of the biggest advantages is the value for money. Compared to larger CRM solutions, Bigin offers the essential CRM features at a very affordable price, making it ideal for small businesses.

The onboarding process was straightforward, and the available help resources made setup easy. The AI and automation features are useful for improving productivity, although some advanced functions are available only in higher-tier plans.

Overall, Bigin strikes an excellent balance between simplicity, customization, and affordability. It has helped me organize my sales process, improve follow-ups, and ensure that no customer inquiry gets overlooked. Review collected by and hosted on G2.com.

Some advanced features, reporting options, and automations are only available in higher-tier plans. I would also like more flexibility in customizing layouts, views, and data presentation within the pipeline. Review collected by and hosted on G2.com.

What I like most about Bigin by Zoho CRM is how simple and practical it feels from day one. I didn’t have to spend time figuring things out it just helped me organise my outreach and keep track of conversations without the usual clutter. The pipeline view, in particular, made it easy to see where things stand and what needs follow-up, which honestly brought a lot more clarity to my day-to-day work. Review collected by and hosted on G2.com.

One thing I felt with Bigin by Zoho CRM is that it can feel a bit limited once your work grows beyond basic tracking. It does the essentials really well, but when I needed more detailed insights or customization, I found myself going back to other tools alongside it. Review collected by and hosted on G2.com.

I like how Bigin by Zoho CRM helps me manage inventories of properties for resale and maintain a list of prospects. I can create various pipelines depending on location or property type, which is really handy. It's made following up way easier and addressed the issues I had with inventory tracking and task reminders before. I also appreciate the accessibility on the mobile app, which makes my life really helpful. The initial setup was very easy and self-guiding, especially with the sample videos. Review collected by and hosted on G2.com.

The improvements can be on the UI. I would say on the color coding and the brightness. At times, it becomes difficult to identify the various sections. Review collected by and hosted on G2.com.

We have discovered that Bigin by Zoho is a very intuitive and simple to deploy and run application compared with other CRM technologies.

I like the pipeline based interface, which ensures seamless lead tracking, and contracts or deals management

Bigin by Zoho makes most kf our CRM operations more automated, reducing the manual struggles of handling different workflows

Begin by Zoho demonstrates high affordability, where even start ups find the tool sustainable and attainable.

The integration efficiency that Bigin by Zoho provides is impressive and we don’t need a third party to help us connect it with other Zoho apps Review collected by and hosted on G2.com.

Despite Bigin being a simplified CRM application, some advanced enterprise level capabilities are missing and needs to be included

The app feels basic, unqble to handle complex sales processes Review collected by and hosted on G2.com.

The interface is clean and user-friendly, making it easy for our team to stay organized and track sales opportunities. We especially appreciate the workflow automation, email integration, and customizable pipelines, which have helped streamline our daily processes and improve follow-up with customers. Review collected by and hosted on G2.com.

Reporting and analytics are fairly basic compared to more advanced CRM platforms.

As your business grows, you may outgrow some of Bigin's features and need to upgrade to a more robust CRM. Review collected by and hosted on G2.com.

I really appreciate Bigin by Zoho CRM for its simplicity and easy pipeline management, which helps us handle leads efficiently. The automation features are fantastic, as they reduce manual work by managing reminders and follow-ups automatically. Its simple interface makes it easy for the whole team to use without much training. The initial setup was effortless, allowing us to get started quickly without extensive training or technical support. Using Bigin along with WhatsApp, email tools, and other Zoho applications helps manage communication and customer data more efficiently in one workflow. Switching from spreadsheets and scattered tools to Bigin made our process much more organized and efficient. It's also affordable and very effective for managing leads and the sales process for small to medium-sized teams. Review collected by and hosted on G2.com.

Some advanced customization and reporting features could be improved, especially for businesses with more complex sales processes. Review collected by and hosted on G2.com.

I like Bigin by Zoho CRM for its lightweight and uncomplicated design, which fits perfectly for small import and export teams like ours. Every function is practical and targeted for basic client management needs, without the overwhelming complexity of unnecessary modules. The operation layout is clean and easy to understand, so team members can quickly learn to record client information and update business progress with minimal training. I really value the smart reminder feature that allows me to set follow-up schedules in advance, helping us maintain steady business connections effortlessly. The affordable pricing plan is another big plus, providing all the core tools we need at a reasonable cost and helping us control operating expenses effectively. Additionally, Bigin integrates smoothly with other Zoho applications we sometimes use, making data synchronization simple and efficient. Overall, it is a down-to-earth and user-friendly customer management tool that fully meets our daily overseas business follow-up and client maintenance needs. Review collected by and hosted on G2.com.

To begin with, its built-in data statistics and report generation capabilities are far too basic to satisfy our business analysis needs. At present, it only supports several simple fixed data sheets, with no support for flexible multi-dimensional data filtering, segmented customer grouping statistics and visualized business trend charts. We often need to sort out regional client distribution, monthly business inquiry volume, order conversion rate and long-term client cooperation cycle data, yet we cannot directly create these targeted professional reports within the system. We have to manually export all original data and reorganize and calculate everything in spreadsheets afterwards, which wastes a large amount of extra sorting time and lowers our overall work efficiency greatly. Secondly, it lacks targeted functional designs tailored for cross-border foreign trade scenarios. As we are mainly engaged in import and export business, we need to classify clients by different countries, regions and overseas markets, and also distinguish different business types and cooperation levels in batches. However, Bigin does not provide dedicated regional classification tags and unified foreign trade business custom fields, making it difficult for us to quickly screen and manage grouped overseas customers in batches. It also has no special entry to record international shipping terms, customs related information and cross-border quotation rules, so we still have to record these key business details separately elsewhere. Review collected by and hosted on G2.com.

What I like best about Bigin by Zoho CRM is how simple and clean the interface is. I just started using it for my consulting business, and the setup was surprisingly easy. The pipeline view makes it really clear where each lead or client stands, and I didn’t feel overwhelmed trying to learn the system. It feels organized without being complicated, which is exactly what I needed as a small business owner. Review collected by and hosted on G2.com.

Since I’m still new to the platform, I’m still exploring some of the more advanced features. At first, it took me a little time to understand how to customize certain fields and workflows the way I wanted. I would love to see even more beginner-friendly walkthroughs for first-time users, but overall the learning curve hasn’t been too bad. Review collected by and hosted on G2.com.

Zoho Bigin has been very helpful for me to distributing the leads to my sales team on an automation Review collected by and hosted on G2.com.

When I need to add the users in my account I need to purchase the same plan like mine when there is no need to the user for higher plan Review collected by and hosted on G2.com.