Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.

maza y.

Marketing Specialist

Small-Business (50 or fewer emp.)

8/10/2026

"Bigin’s Simple, Flexible CRM That Streamlines Our Entire Workflow"

5/5

What do you like best about Bigin by Zoho CRM?

What I like most about Bigin is its simplicity and flexibility. It provides the essential CRM features without the complexity of larger enterprise CRMs, while still allowing us to customize pipelines, fields, workflows, tasks, and follow-ups around our specific business process. For our language school project, Bigin makes it much easier to manage prospects, deals, placement tests, and enrollment follow-ups in one centralized system. Review collected by and hosted on G2.com.

What do you dislike about Bigin by Zoho CRM?

The main limitation I’ve experienced is that some advanced customization and automation capabilities can require more technical work or additional Zoho products. I would also like to see more flexibility in certain CRM functions and deeper native integrations. Overall, however, these limitations haven’t prevented us from building an effective workflow in Bigin. Review collected by and hosted on G2.com.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Bigin solves the problem of managing prospects and follow-ups manually. It gives us one place to manage contacts, deals, pipeline stages, calls, tasks, and customer interactions. This helps us stay organized, follow up with prospects on time, and have better visibility over the sales process. Review collected by and hosted on G2.com.

vansh v.

marketing manager

Small-Business (50 or fewer emp.)

8/5/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Excellent CRM for Growing Businesses"

5/5

What do you like best about Bigin by Zoho CRM?

Begin by Zoho CRM has been an excellent solution for managing our leads and customer interactions. The interface is clean, intuitive, and very easy to use, making it simple for our team to get started. We especially appreciate the customizable pipelines, task management, and seamless integrations, which have helped us stay organized and improve our follow-up process. It has saved us a lot of time and made our sales workflow much more efficient. Overall, Begin by Zoho CRM offers great value for businesses looking for a reliable and user-friendly CRM. Review collected by and hosted on G2.com.

What do you dislike about Bigin by Zoho CRM?

Overall, we are very satisfied with Bigin by Zoho CRM. If we had to point out a few areas for improvement, we'd like to see more advanced automation options, deeper reporting and analytics, and additional customization for workflows. Expanding native integrations with more third-party applications and offering more flexibility in the mobile app would also make the experience even better. These are minor improvements, and they don't take away from the overall value of the platform. Review collected by and hosted on G2.com.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Bigin by Zoho CRM has helped us organize our entire sales process in one place. Before using it, tracking leads, follow-ups, and customer interactions was time-consuming and often led to missed opportunities. Now, we can manage leads efficiently, automate follow-up tasks, monitor deal progress, and collaborate better as a team. This has improved our response time, increased productivity, and helped us build stronger relationships with our customers while saving valuable time. Review collected by and hosted on G2.com.

Social W.

Business Development Manager

Small-Business (50 or fewer emp.)

7/23/2026

"Bigin by Zoho: Clean, Easy-to-Use CRM That Streamlines Our Sales Pipeline"

5/5

What do you like best about Bigin by Zoho CRM?

We recently started using Bigin by Zoho to manage our sales pipeline and customer interactions, and it’s been very easy to understand. It doesn’t require extensive training to get up and running, which made adoption straightforward for our team.

We especially appreciate the clean interface, customizable pipelines, solid contact management, helpful task reminders, and the mobile application. These features make it easier for us to organize leads efficiently and keep our sales process consistent and well structured.

Another plus is its integration with the broader Zoho ecosystem, which is a real advantage for businesses that plan to scale over time.

Overall, Bigin is an excellent CRM for startups, small businesses, and growing teams that want an affordable, easy-to-use CRM solution. Review collected by and hosted on G2.com.

What do you dislike about Bigin by Zoho CRM?

Bigin is an excellent option for small businesses, but I’d like to see more advanced reporting, automation, and customization features. As business needs grow, some users may start to feel that the platform is a bit limited, especially when compared with more comprehensive CRM solutions. Review collected by and hosted on G2.com.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Bigin has been helping us manage incoming website development and digital marketing leads more effectively. We’re able to track each prospect from the initial inquiry through project closure, assign follow-up tasks, keep a clear communication history, and monitor our sales pipeline all in one place. As a result, our response time has improved, we miss fewer follow-ups, and our overall sales process feels more organized and efficient. Review collected by and hosted on G2.com.

Vasudev P.

SEO Analyst

Small-Business (50 or fewer emp.)

7/16/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Excellent CRM for Managing Business Leads Efficiently"

5/5

What do you like best about Bigin by Zoho CRM?

What I like best about Bigin by Zoho CRM is its simplicity and ease of use. The interface is clean and intuitive, making it easy for our team to manage leads, track follow-ups, and monitor the sales pipeline without a steep learning curve. Setting up custom pipelines and automations is straightforward, and the email integration helps us keep all customer communication in one place. It has improved our lead management process and ensures that no opportunity is missed. Review collected by and hosted on G2.com.

What do you dislike about Bigin by Zoho CRM?

While Bigin meets most of our day-to-day CRM needs, we'd like to see more advanced reporting and dashboard customization options. Some integrations and automation capabilities are more limited compared to enterprise-level CRMs. As our business grows, having more flexible analytics and deeper customization within the platform would make it even better. Overall, these are minor limitations, and the platform continues to offer excellent value for small and growing businesses. Review collected by and hosted on G2.com.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Bigin by Zoho CRM has helped us centralize all our business leads in one place, making it much easier to track inquiries, schedule follow-ups, and manage our sales pipeline. Before using Bigin, it was challenging to keep track of leads across emails, spreadsheets, and different communication channels. Now, our team has complete visibility into every opportunity, which has improved response times, reduced missed follow-ups, and increased overall productivity. It has also made collaboration between our sales and business development teams much more efficient, helping us convert more leads into customers. Review collected by and hosted on G2.com.

Juan Luis V.

Partner / Head of Expansion

Small-Business (50 or fewer emp.)

7/12/2026

"Simple and easy to use for our Franchising and consulting business"

4/5

What do you like best about Bigin by Zoho CRM?

What I like best about Bigin is that it is simple and easy to use. It helps us keep our leads and follow ups organized without making the process feel heavy. At JLP GLOBAL, it has been useful because we manage different types of opportunities, and Bigin gives us a clear view of where each lead stands and what needs to happen next. For the price, it offers very good value. Review collected by and hosted on G2.com.

What do you dislike about Bigin by Zoho CRM?

There is not much we dislike, but some integrations and automations can take a bit of testing to set up correctly. The main CRM is simple and easy to use, but when connecting it with external tools, the process is not always as intuitive. It is not a major issue for us, but it can require some patience during setup. Review collected by and hosted on G2.com.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Bigin is helping us solve the problem of having leads and follow ups spread across different places. Before using it, part of our process depended too much on manual tracking, memory, and checking different tools. Now we have a clearer view of our pipeline, the status of each lead, and the next steps we need to take.

The main benefit is that our follow up process feels more organized and consistent. It helps our team avoid losing opportunities, especially when leads come from different sources like forms, meetings, email, or other channels. Review collected by and hosted on G2.com.

Ajay b.

Project Manager

Small-Business (50 or fewer emp.)

6/3/2026

"Affordable CRM for Small Teams with a Strong Integration Ecosystem"

4.5/5

What do you like best about Bigin by Zoho CRM?

Small teams wanting affordable CRM with Ecosystem + integrations Review collected by and hosted on G2.com.

What do you dislike about Bigin by Zoho CRM?

Well some advanced features require add-ons Review collected by and hosted on G2.com.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Bigin by Zoho CRM has helped us centralize lead management from multiple channels and bring structure to our sales and follow-up process. Previously, inquiries from website forms, social media, WhatsApp, and referrals were managed across different tools, making it difficult to track customer interactions and ensure timely follow-ups.

With Bigin, we are able to organize leads through customizable pipelines, assign ownership to team members, track activities, and maintain visibility into the status of every opportunity. The platform is intuitive, easy to adopt, and well-suited for growing teams that need a simple yet effective CRM solution.

The biggest benefit for us has been improved lead visibility, better follow-up management, and having a single source of truth for customer interactions. As we continue evaluating the platform, we are particularly interested in its integration capabilities and how it can support our business growth across multiple channels. Review collected by and hosted on G2.com.

Jorge A.

UX/UI Designer

Small-Business (50 or fewer emp.)

5/28/2026

"Bigin simplifies CRM with a clean and focused interface"

4.5/5

What do you like best about Bigin by Zoho CRM?

I love that Bigin eliminates the complexity of traditional CRMs. Its clean interface allows me to focus on what's important: managing families, not sales. Review collected by and hosted on G2.com.

What do you dislike about Bigin by Zoho CRM?

Sometimes it is difficult to adapt native terminology (such as 'Deals' or 'Sales') to non-commercial processes, like admission to an educational institution. It would be great to have predefined industry templates to change the language easily. Review collected by and hosted on G2.com.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Before Bigin, the enrollment requests were scattered across emails and spreadsheets, creating visual clutter and the risk of losing vital information from families.

As a designer who values visual organization, Bigin has allowed me to centralize everything and structure a pipeline of 19 specific stages for our educational center. The main benefit is the immediate clarity and the drastic reduction of cognitive load; now I 'see' exactly where each child is in their admission process at a glance, giving me control and peace of mind. Review collected by and hosted on G2.com.

Verified User in Education Management

Small-Business (50 or fewer emp.)

8/5/2026

"Bigin Makes CRM Setup and Lead Tracking Effortless"

4/5

What do you like best about Bigin by Zoho CRM?

What I like most about Bigin is how easy it is to set up and start using without spending weeks on training. The pipeline view is clean and makes it simple to track every lead from the first enquiry to closing the deal. Creating follow-up tasks, scheduling calls, and updating lead stages takes only a few clicks, so the sales team spends more time talking to prospects instead of managing the CRM. Review collected by and hosted on G2.com.

What do you dislike about Bigin by Zoho CRM?

The biggest limitation is that Bigin starts to feel restrictive as the sales process becomes more advanced. Workflow automation is basic compared to larger CRM platforms, and reporting options are limited when you need detailed sales performance or conversion analysis. Review collected by and hosted on G2.com.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Bigin has helped us organize our entire sales process by keeping all leads, follow-ups, and customer interactions in one place. Instead of managing enquiries through spreadsheets and multiple messaging apps, our team can track every lead from the initial enquiry to the final sale using a clear sales pipeline. Review collected by and hosted on G2.com.

Ishan S.

Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator

Hospital & Health Care

Small-Business (50 or fewer emp.)

5/4/2026

"Simple and practical CRM for managing patient follow ups in daily work"

5/5

What do you like best about Bigin by Zoho CRM?

I work as a Dietician and Nutritionist, manage a homeopathy clinic Where I handle patient consultations and follow ups, and also create health education content online where people reach out to me. What I like best about Bigin is that it keeps things simple but still gives proper control over my daily work. The pipeline view is very useful for me, I can see each patient in different stages like consultation, diet plan, and follow up, so I don’t miss anything. It is not complicated like other CRM tools, I did not feel confused while using it, everything is clear and easy to manage.

i also like that I can keep Notes, set follow up tasks, and track communication in the same place. This helps me during busy hours because I don’t have to check different apps or remember everything manually. It supports my daily work without adding extra load.

Another good thing is that it works smoothly and does not feel heavy. Features are focused and practical, not too many unnecessary options. It fits well for my type of work where I need simple tracking, follow ups, and basic management in one place. Overall it feels more practical and easy compared to bigger CRM tools which are too complex for daily use. Review collected by and hosted on G2.com.

What do you dislike about Bigin by Zoho CRM?

I noticed customization feels a bit limited when I try to make very specific changes, like adjusting layout or fields exactly the way I want. For normal daily use it works fine, but for more detailed control it can feel a little restricted. Also on mobile it works well for basic use, but sometimes checking or editing full details on a small screen feels a bit less comfortable, especially when there are more entries. Apart from these small points, it works smooth and supports regular work without any major issue. Review collected by and hosted on G2.com.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

it help me solve the problem of managing patient details and follow ups in one place. Earlier I was keeping things in notes or messages, which was confusing and sometimes I miss follow up. Now with pipeline I can see clearly which patient is in which stage, so my work become more clear. It also help me reduce manual work because I can add tasks and set follow up reminders, so I don’t need to remember everything. This save time and make daily work more smooth.

All details like contact, notes and communication stay in one place, so I don’t have to check different apps again and again. It make my work more organized and easy to handle. Overall it help me manage follow ups better, avoid confusion and keep my daily work simple and under control. Review collected by and hosted on G2.com.

Jeni J.

Software Dev , Ai Agents Builder

Information Technology and Services

Enterprise (> 1000 emp.)

5/24/2026

"Streamlined Lead Management, Perfect for Small Teams"

4/5

What do you like best about Bigin by Zoho CRM?

I like the simple and user-friendly interface of Bigin by Zoho CRM. The pipeline management feature makes tracking leads and deals very easy and clear. It integrates well with other Zoho applications, which improves workflow efficiency. The automation features save time and help manage customer follow-ups without missing tasks. Review collected by and hosted on G2.com.

What do you dislike about Bigin by Zoho CRM?

Some advanced features are limited compared to larger CRM platforms. The customization options for reports and dashboards could be improved further. At times, mobile app performance feels slightly slow when handling multiple updates. Better third-party integrations and more flexible automation options would make it even better. Review collected by and hosted on G2.com.