--- title: Bigin by Zoho CRM Reviews meta_title: 'Bigin by Zoho CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 875 reviews by the users' company size, role or industry to find out how Bigin by Zoho CRM works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 875 scale: '5' date_modified: '2026-08-13' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Bigin by Zoho CRM Reviews **Vendor:** Zoho **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 875 ## About Bigin by Zoho CRM Bigin by Zoho CRM is a simplified, AI-ready customer relationship management (CRM) software designed specifically for small businesses, startups, and customer-facing teams. Trusted by 50,000+ businesses across 150+ countries, Bigin helps small businesses unify all customer-facing operations — marketing, sales, onboarding, delivery, and support and helps manage customer relationships effectively. ## Bigin by Zoho CRM Pros & Cons **What users like:** - Users value the **ease of use** of Bigin by Zoho CRM, making it simple to implement and manage. (256 reviews) - Users commend Bigin by Zoho CRM for its **simplicity and ease of use** , making it ideal for small businesses. (125 reviews) - Users praise the **intuitive design** of Bigin by Zoho CRM, highlighting its simplicity and ease of navigation. (107 reviews) - Users value the **simplicity** of Bigin by Zoho CRM, finding it easy to use and set up for small businesses. (103 reviews) - Users value the **ease of use and excellent reporting** in Bigin by Zoho CRM, enhancing their management efficiency. (87 reviews) - Users value the **affordability** of Bigin by Zoho CRM, appreciating its cost-effective solutions for their business needs. (81 reviews) - Easy Setup (77 reviews) - Users love the **fantastic user interface** of Bigin by Zoho CRM, which is simple and intuitive to navigate. (73 reviews) - User-Friendly (72 reviews) - Helpful (69 reviews) **What users dislike:** - Users experience **missing features** in Bigin, such as limited automations and reporting capabilities compared to desktop. (81 reviews) - Users note the **limited features** of Bigin by Zoho CRM, wishing for more integrations and advanced functionalities. (75 reviews) - Users face **integration issues** with Bigin, particularly with field mapping and limited functionality when scaling up. (63 reviews) - Users note that **customization is limited** in Bigin, lacking fields and advanced features found in full CRMs. (63 reviews) - Users face **limited integrations** in Bigin by Zoho CRM, hindering connectivity with other essential applications. (43 reviews) - Users find the **limited functionality** of Bigin by Zoho CRM restrictive, impacting automation and pipeline management. (31 reviews) - Reporting Issues (31 reviews) - Learning Curve (26 reviews) - Limited Reporting (22 reviews) - Tool Limitations (22 reviews) ## Bigin by Zoho CRM Reviews ### 1. Clean and fast interface for basic tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Rodrick M. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Bigin by Zoho CRM?** Clean and fast interface, designed for basic tasks without much clutter on the screen. **What do you dislike about Bigin by Zoho CRM?** If I could change something, it would be the price a little lower considering that they only have basic functions. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Managing pipelines and organizing leads and clients brings a significant change to business management. ### 2. Lead Chain Automation That Captures Leads Seamlessly from Meta and Google **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2026 **What do you like best about Bigin by Zoho CRM?** Lead chain automation capturing leads directly via meta and google **What do you dislike about Bigin by Zoho CRM?** Advanced automation isn’t available in the CRM for creating records. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Managing leads and pulling them directly from Meta and Google campaign leads. ### 3. Simple, Affordable CRM for Small Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Bryan A. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Bigin by Zoho CRM?** What I like best about Bigin is its simplicity and ease of use. The interface is clean, intuitive, and pipeline-centric, which makes managing deals and customer interactions straightforward—even for someone without a technical background. Setup takes very little time, and my team was able to get started almost immediately without lengthy training. I also appreciate how affordable it is compared to other CRMs, while still offering strong features like multiple pipelines, email integration, workflow automation, and even built-in telephony. The mobile app is another big plus, keeping us connected and productive on the go. Finally, I like knowing that Bigin is part of the larger Zoho ecosystem. It’s lightweight enough for small businesses right now, but it also provides a clear growth path into more advanced tools if and when we need them. **What do you dislike about Bigin by Zoho CRM?** While Bigin is great for small businesses, it does have a few limitations. The reporting and automation tools are quite basic, and you can only view one pipeline at a time, which makes it harder to manage multiple processes side by side. Customization is also limited—there are fewer fields, no custom modules, and no built-in quoting or invoicing compared to more advanced CRMs. Collaboration tools are minimal, with only simple tagging, and there isn’t a central document library—files must be attached directly to records. Integrations are solid within the Zoho ecosystem, but more advanced connections (like Zoho Analytics or Zoho Books) require upgrading to Zoho CRM. Overall, Bigin is best suited for small teams. As your business scales, you’ll likely need to migrate to Zoho CRM for more advanced features, which can feel like a big step up. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin helps solve the problem of managing sales pipelines and customer relationships in a simple, visual, and organized way. Before Bigin, tracking leads, deals, and follow-ups across multiple tools was time-consuming and prone to errors. With Bigin, all customer interactions, emails, and deal stages are in one centralized platform, making it easy to stay on top of tasks and never miss a follow-up. The pipeline-centric design gives a clear view of deal progress at a glance, which improves forecasting and prioritization. The affordability and ease of use also mean my team can get up to speed quickly without extensive training, saving time and reducing frustration. Overall, Bigin streamlines daily workflows, increases team productivity, and ensures a more consistent, professional experience for our clients. ### 4. Bigin is a great fit for small companies that need a simple, practical CRM without complexity. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Bigin by Zoho CRM?** What I like most is that Bigin looks clean, simple, and easy to use. It does not feel overloaded with all the bells and whistles that many larger CRM platforms include. For a small company, that is a real advantage because you can focus on managing contacts, deals, and follow up without getting buried in features you may never use. **What do you dislike about Bigin by Zoho CRM?** Since I have only used it for the 15 days trail, I have not found any yet. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Tracking sales opportunities ### 5. Effortless CRM for Small Teams with Intuitive Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Kamal R. | Business Analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Bigin by Zoho CRM?** It has a clean, easy-to-use interface, great visual pipelines, and quick setup - perfect for small teams moving from spreadsheets. It’s affordable, works smoothly on mobile, and gives all essential CRM features without the complexity of a full-scale CRM. If you need a lightweight, straightforward CRM, Bigin is one of the best choices. **What do you dislike about Bigin by Zoho CRM?** If your business is small, with a lean team and a straightforward sales process, Bigin is a good fit. However, as your organization grows—with larger teams, more complex sales cycles, increased data, or a need for advanced automation, reporting, or integrations—one may start to notice its limitations. So, not preferred by bigger organizations **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin solves the problem of scattered lead data by bringing everything into one simple system. It gives clear visibility of your sales pipeline so you never miss follow-ups. Basic automations reduce manual work, and the mobile app lets teams update leads on the go. Overall, it helps small businesses stay organized, respond faster, and convert more leads with less effort. ### 6. Easy-to-Use Interface with Straightforward Navigation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Bigin by Zoho CRM?** The interface is easy to use, and the navigation is straightforward, which helps non-technical users find their way around and use it confidently. **What do you dislike about Bigin by Zoho CRM?** Contacts and companies are set up as separate modules. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** It helps us use multiple users at the same time. ### 7. Easy Setup, Clean UI, and Smooth App Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2026 **What do you like best about Bigin by Zoho CRM?** It's easy to set up, has a simple, clean UI/UX, integrates with the other apps I use. **What do you dislike about Bigin by Zoho CRM?** Can't think of any drawbacks or dislikes **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Managing our room/space rentals. ### 8. Bigin: Practical, Easy-to-Use CRM with Great Value and Support **Rating:** 4.5/5.0 stars **Reviewed by:** Sefer O. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Bigin by Zoho CRM?** bigin is a practical and usefull CRM tool. easy to learn and easy to use. Good performance and low price. Support is very well. **What do you dislike about Bigin by Zoho CRM?** Generally its okay, but you may expect much more modern ui. but its a either one choice, **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** very powerfull crm tool and fulfill almost all of your marketing too, at least out of my current use ### 9. Simple, Reliable, and Perfectly Customizable for My Solopreneur Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Bigin by Zoho CRM?** Simple, reliable, and exactly what I need as a solopreneur. I really like that I can create custom fields and forms, which makes it easy to tailor everything to my workflow. **What do you dislike about Bigin by Zoho CRM?** I wish there were a browser extension that would let me add LinkedIn profiles to my contacts without having to pay separately through LinkMatch. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** It helps me track touchpoints with leads. ### 10. Easy Cross-Platform Experience Across Windows, iOS, and the Gmail Add-On **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2026 **What do you like best about Bigin by Zoho CRM?** Easy to use across all platforms including Windows, iOS and Gmail Add-On **What do you dislike about Bigin by Zoho CRM?** This is a minor issue, but I’d really like the ability to split the account into two separate dashboards tied to two different email addresses, all within one account. That way, I could better manage client work and keep vendor communication separate. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** It helps for reduce inbox clutter so I can concentrate on just the important emails that have good quality leads ### 11. Excellent CRM for Pipeline & Follow-Up Control **Rating:** 5.0/5.0 stars **Reviewed by:** Emile v. | Commercial Broker, Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Bigin by Zoho CRM?** Thew Simplicity on overview, yet detail and wealth of information that you can keep on each prospect without clutter on your pipeline. THis is my biggest win. The notes that you can keep to make sure you never forget what was discussed and also the reminders that you can set to make sure that you never neglest a prospect. This is the perfect tool for a sales hunter **What do you dislike about Bigin by Zoho CRM?** Honestly, nothing yet. Maybe if my company grows, and I'll need more pipelines, this could be a challenge, but for right now. THis is perfect **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin allows me to keep detailed record on each prospect. Making sure that I do not miss out on any opportunity ### 12. Easy Setup, Smooth Integrations, and Effortless Daily Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Bigin by Zoho CRM?** Everything in Begin is easy, from activating the account to importing data to integrate it with other tools to using it on a daily basis. **What do you dislike about Bigin by Zoho CRM?** The lack of a quotation function. I think that, given that we can upload our products to the platform, a quotation function should be an option in any of the payed subscriptions **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Keeping track of everything related to a deal, centralizing all the info and communication with prospects ### 13. Easy to Use, Beginner-Friendly, and Affordable **Rating:** 5.0/5.0 stars **Reviewed by:** Shaurya C. | Research Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Bigin by Zoho CRM?** easy to use, beginner friendly, cheap and nice **What do you dislike about Bigin by Zoho CRM?** Claude responded: Limited customization compared to enterprise CRM platforms Limited customization compared to enterprise CRM platforms **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Scattered customer data → Unified contact hub saves 15 min/day searching ### 14. Zoho Bigin Delivers Valuable Sales Team Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Bharath V. | Head Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Bigin by Zoho CRM?** Zoho Bigin is very useful, we are able to get lots of insights from our sales team. **What do you dislike about Bigin by Zoho CRM?** The integration to pull data from other platforms is very glitchy **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** It is solving accountability in our organisation. ### 15. Easy Setup and Customization That Delivers Fast Results **Rating:** 5.0/5.0 stars **Reviewed by:** Ferdous A. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Bigin by Zoho CRM?** Bigin by Zoho CRM is very easy to set up and customise, helping me get maximum output in the short period of time. **What do you dislike about Bigin by Zoho CRM?** Support availability is limited during the trial period. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Sales reporting and automation. The 5 pipelines on the Premier tier are enough for SMBs. ### 16. Simple, Intuitive CRM for Managing Pipelines and Customer Tags **Rating:** 3.5/5.0 stars **Reviewed by:** Arch'IN . | Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Bigin by Zoho CRM?** The program is simple and intuitive to use. It's very convenient as a CRM but also for managing pipelines within a small business. We use it a lot to record customers, classify them, and associate tags and other criteria to analyze our customers. Highly recommended, as are other Zoho products. **What do you dislike about Bigin by Zoho CRM?** I haven't found anything I don't like yet **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Before bigin we had no way to register and catalogue customers, we lost data on unconverted leads and we couldn't track customer sources. ### 17. Easy to Use and Streamlined, With Smooth Team Onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2026 **What do you like best about Bigin by Zoho CRM?** Easy to use, no unnecessary features, and training new team members is smooth. **What do you dislike about Bigin by Zoho CRM?** There is scope to optimise it for service-based businesses. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Tracking leads, making recorded calls, streamlining the sales process. ### 18. Quick setup and user-friendly CRM for small businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Bernd R. | Wifi Trainer Selbstmanagement - Persönlichkeitsentwicklung, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Bigin by Zoho CRM?** It has exactly the functions that a small business needs. We set it up completely in just two hours and were ready to go immediately. The dashboard is simple and clear, you find your way around right away and there is no long learning curve. There is enough time to test everything. It was so easy to implement that we managed it right away without customer support. It is in use daily. If something doesn't work, we will gladly test the customer support. The integration of the own domain and company email address works immediately and quickly. **What do you dislike about Bigin by Zoho CRM?** There is really nothing to complain about. The CRM is running smoothly, and the mail delivery rate is really good. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** We segment our customer data and communication and want to know who opens emails, click rates, and reactions. Bigin makes this very clear, especially for mass emails, there are meaningful analyses. ### 19. Useful CRM for enteprises **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Bigin by Zoho CRM?** It provides all the features we need to run CRM for our business, making it easy to manage our customer relationships in one place. **What do you dislike about Bigin by Zoho CRM?** The onboarding process could be made smoother. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** We can map all of our leads in one place, and it integrates with many useful tools. ### 20. Easy to Use CRM with Everything I Need **Rating:** 4.5/5.0 stars **Reviewed by:** Jimmy R. | Restaurant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Bigin by Zoho CRM?** Easy to use and navigate. Have all I need from a CRM system **What do you dislike about Bigin by Zoho CRM?** Does not let me fully change pre set structures **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Tracking my sales team so we dont loose clients ### 21. Simplicity of Bigin **Rating:** 4.5/5.0 stars **Reviewed by:** The Right Way T. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2026 **What do you like best about Bigin by Zoho CRM?** The best thing I like about Bigin's CRM is the simplicity of the program. It is very straightforward and simple to understand. Because of this, it doesn't have a huge learning curve to get started. **What do you dislike about Bigin by Zoho CRM?** The least helpful factor about Bigin is the tags and vital features are only available to the paid platforms. The free version offers the minimum but not enough to sustain any operations for most companies. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin is solving much of my client management issue. I now have a centralized location to house and contact my clients. ### 22. Simple, Immediately Usable CRM Without Losing Core Functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Bigin by Zoho CRM?** What stands out most about Bigin by Zoho CRM is how simple and immediately usable it is without sacrificing core functionality. **What do you dislike about Bigin by Zoho CRM?** What I dislike about Bigin by Zoho CRM mainly comes down to its limitations as your needs grow beyond simple workflows. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin by Zoho CRM mainly solves the problem of disorganized customer and workflow management, and that directly improves clarity, speed, and execution across teams. ### 23. Simple Setup and Smooth Connections to Business Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan O. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Bigin by Zoho CRM?** Its simplicity to set up and connect to other business tools **What do you dislike about Bigin by Zoho CRM?** So far I have not experienced any downsides **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** connecting to our agent to make booking having all the tools needed to get the company up and running ### 24. Affordable, Simple, and Highly Customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2026 **What do you like best about Bigin by Zoho CRM?** The affordability, simplicity and customization. **What do you dislike about Bigin by Zoho CRM?** I would like to see more features available in the express package. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** They offer an affordable scaled down CRM option. They are solving my online leads management issues. ### 25. Straightforward Sales CRM, but Extra Modules and Missing Field Sales Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Chinmay T. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Bigin by Zoho CRM?** For anyone interested in adopting a CRM solely for sales tracking, the process is surprisingly straightforward. It is absolutely value for money. The entire onboarding or implementation is easy via referring to numerous tutorial available online. It is easy to integrate with your existing CRM activities. **What do you dislike about Bigin by Zoho CRM?** The software continues to include extra modules that, in my opinion, aren't particularly focused on sales. However, I can see how these features might be valuable for larger organizations. I also think that incorporating field sales tracking would have been an excellent addition. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** We used to have our data scattered across multiple spreadsheets, but Zoho Bigin has made it much easier to consolidate everything in one place. Now, we no longer miss any follow-ups and can effectively monitor our sales efforts. ### 26. Effortless CRM for Small Teams with Outstanding Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Tawfiq S. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Bigin by Zoho CRM?** What I like best about Bigin by Zoho CRM is its simplicity and clean interface. The pipeline view makes it easy to track deals at every stage, and updating records or adding notes takes just seconds. It’s perfect for small teams that want a professional CRM without the complexity of enterprise tools. The mobile app is also excellent — fast, intuitive, and ideal for managing tasks or calls on the go. Overall, it delivers strong functionality and great usability at an affordable price. **What do you dislike about Bigin by Zoho CRM?** What I dislike about Bigin by Zoho CRM is that some advanced features are limited or require upgrading to Zoho CRM. For example, automation options, reporting depth, and integration flexibility could be better. Also, customization of dashboards and fields is somewhat basic. It’s great for simple pipelines, but once your sales process grows more complex, you might feel the need for additional capabilities. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin by Zoho CRM helps us organize and track our entire sales pipeline in one place. It solved the problem of scattered data by centralizing leads, contacts, and deals, making follow-ups and progress tracking much easier. The simple workflow ensures that nothing slips through the cracks, and the built-in reminders and activity logs keep the team aligned. As a result, our response time improved, deal visibility increased, and sales coordination became much smoother. ### 27. The best value for money on the CRM market. **Rating:** 4.5/5.0 stars **Reviewed by:** Armel Junior N. | Propriétaire, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Bigin by Zoho CRM?** The strong point of Bigin is undoubtedly its ease of use. The interface is clean and intuitive, allowing for almost immediate handling without the need for complex training. You can focus on selling from day one. I was also very impressed by the value for money. For such a competitive price, you have access to a very comprehensive set of features: Clear management of the sales pipeline. Automation of repetitive tasks. Native integrations with other tools. A very efficient mobile app for working on the go. It's the ideal solution to avoid feeling overwhelmed by a "convoluted system" while having powerful tools. **What do you dislike about Bigin by Zoho CRM?** It is difficult to find real flaws in Bigin, as it does exactly what it promises. However, one must be aware that it is a tool designed for simplicity. Less advanced customization: If a company has very specific or complex needs, the customization options might be a bit limited compared to larger (and more expensive) CRMs like Zoho CRM or Salesforce. Reports and analysis: The reporting tools are very good for daily tracking, but might lack depth for very advanced data analysis. For my use, these points are absolutely not a problem, but it's good to know for teams with more advanced needs. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** It centralizes all customer information in one place. I know exactly where I stand with each prospect at a glance. It's a huge time saver and mental clarity boost. ### 28. Very Simple UI with Proactive Sales Support **Rating:** 4.5/5.0 stars **Reviewed by:** Shreya A. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Bigin by Zoho CRM?** Very simple UI, proactive sales support team **What do you dislike about Bigin by Zoho CRM?** Too many variables to fill up- a little flexibility there would be great **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Lead tracking - simple and effective ### 29. Clean Kanban Pipeline with Fast, Minimal Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Jared K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2026 **What do you like best about Bigin by Zoho CRM?** Clean, Kanban-style pipeline (drag-and-drop deals) Minimal setup—most teams can be up and running fast No “overwhelming CRM bloat” like full Zoho CRM or Salesforce **What do you dislike about Bigin by Zoho CRM?** Sometimes it can feel overwhelming at the start **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** downtime ### 30. Perfect Small Business CRM: Clean UI, Simple Pipelines, Great Value **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Bigin by Zoho CRM?** Bigin is perfect for small business CRM needs without overwhelming complexity. The interface is clean and intuitive, making it easy to track leads and manage customer interactions. The pipeline management is straightforward and the mobile app works well for managing contacts on the go. The pricing is very competitive compared to full Zoho CRM. **What do you dislike about Bigin by Zoho CRM?** The reporting and analytics features are fairly basic compared to enterprise CRM solutions. Would love to see more advanced automation capabilities and better integration options with third-party tools. The email marketing features are limited, so we still need separate tools for campaigns. Some customization options are restricted to higher-tier plans. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin helps us organize our client database and track leads through our sales pipeline efficiently. Before using Bigin, we were managing client information across spreadsheets and email, which made it difficult to follow up consistently. Now we can easily see where each prospect is in our sales process, set reminders for follow-ups, and maintain detailed contact histories. This has improved our conversion rates and helps ensure no potential clients fall through the cracks. The mobile access also allows our team to update client information in real-time from anywhere. ### 31. Simple and Sufficient for Tracking Investor and Portfolio Pipeline and Conversations **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Bigin by Zoho CRM?** Bigin is very simple to use. For my use case—maintaining a portfolio pipeline and tracking investor conversations—it feels more than sufficient for now. **What do you dislike about Bigin by Zoho CRM?** I’m a first-time CRM user, so I haven’t formed a clear opinion yet about what I dislike. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** I like being able to keep all my contacts and conversations in one place. ### 32. Helpful Mass Mailing for Basic Communication in Bigin **Rating:** 5.0/5.0 stars **Reviewed by:** Crm A. | CRM MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Bigin by Zoho CRM?** While mass mailing in Bigin is helpful for basic communication, it lacks advanced customization, automation, and detailed reporting. Enhancing these features would make it more effective for growing teams and larger campaigns. **What do you dislike about Bigin by Zoho CRM?** Deals and tasks are powerful, but they need to be learned clearly. Better step-by-step guidance would make it easier for users to understand and use them effectively. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** stage-by-stage automation exactly ### 33. Perfect Solution for Small Teams Building Scalable Sales Processes **Rating:** 5.0/5.0 stars **Reviewed by:** Mohsin N. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Bigin by Zoho CRM?** I highly recommend Bigin for small teams currently defining their sales strategy. It offers a robust feature set that easily competes with industry giants, making it perfect for building a scalable sales process. **What do you dislike about Bigin by Zoho CRM?** They should work on enhancing integration with n8n, as relying on direct APIs can be a hassle. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Handling long term sales for B2B targetted companeis can become a problem. Specialissly tracking all the touchpoints that were done during the communication process. It handles it seamlessly and dashboard helps with tracking all menaingful metrics. ### 34. Simplified Management with an Efficient Visual Pipeline **Rating:** 4.0/5.0 stars **Reviewed by:** Marc G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Bigin by Zoho CRM?** I appreciate the visual pipeline that allows me to immediately see where each case stands and identify my bottlenecks. I also like the simple yet effective automations. The initial setup of Bigin by Zoho CRM was easy. **What do you dislike about Bigin by Zoho CRM?** Reporting and analyses could be more in-depth for management. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** I use Bigin by Zoho CRM to organize my pipeline, structuring the follow-up of deals to avoid forgetfulness. The visual pipeline and simple automations help me see where each deal stands, quickly identifying bottlenecks. ### 35. Easy-to-Use Pipeline That Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Victor A. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Bigin by Zoho CRM?** i like that is easy to use the pipeline. **What do you dislike about Bigin by Zoho CRM?** i didnt like the tutorial they are very complex **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** organize my pipeline and sales ### 36. Affordable, Feature-Rich Tool That’s Perfect for Small Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Bigin by Zoho CRM?** It has all the necessary features needed by a small team, while not being too complex and very affordable for SMBs. **What do you dislike about Bigin by Zoho CRM?** The API documentation is not to clear regarding the boundaries between Begin and Zoho. It can be a bit better there. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Keeping track of our pipeline, contact history and leads. ### 37. Effortless Sales Management for Small Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Bigin by Zoho CRM?** Bigin by Zoho CRM stands out for its straightforward approach, reasonable pricing, and pipeline-centric layout. Setting it up is simple, and the interface is intuitive, which makes it especially suitable for small teams. The platform streamlines task automation, provides clear deal tracking, and ensures excellent mobile accessibility, all of which contribute to efficient and well-organized sales management. **What do you dislike about Bigin by Zoho CRM?** Bigin has some notable limitations, such as a lack of advanced features, restricted customization options, and only basic reporting capabilities. For teams that are expanding and require more robust automation, integrations, and analytics, Bigin can feel quite limiting when compared to more comprehensive CRM platforms. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin helps organize leads, track deals, and automate routine tasks. It reduces manual work, improves follow-ups, and gives a clear view of sales progress, making daily operations faster, more structured, and easier to manage. ### 38. Easy to Use, Perfect for Lead Management **Rating:** 5.0/5.0 stars **Reviewed by:** Aakash S. **Reviewed Date:** November 14, 2025 **What do you like best about Bigin by Zoho CRM?** I love how Bigin by Zoho CRM is incredibly easy to use. It's straightforward and user-friendly, which makes it a breeze to learn and implement. The pipeline management feature stands out as particularly valuable, making my daily tasks in lead and flow management seamless. The initial setup was very easy and simplified, which allowed our company to quickly adapt and start benefitting from its functionalities without a steep learning curve. Additionally, it appropriately meets all my requirements for managing our processes efficiently. This ease of use, combined with its effective lead and flow management capabilities, makes it an excellent tool for my needs. **What do you dislike about Bigin by Zoho CRM?** Nothing as of now, it is good for my use **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** I find Bigin by Zoho CRM simplifies lead and flow management, ensuring efficient sales pipeline processes. It's easy to learn and use, making setup straightforward. ### 39. The Easiest Way to Manage Leads and Your Pipeline **Rating:** 5.0/5.0 stars **Reviewed by:** Ashwin S. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Bigin by Zoho CRM?** The easiest way to manage your leads and pipeline **What do you dislike about Bigin by Zoho CRM?** Nothing! absolutely perfect, had no issues **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Lead & pipeline management ### 40. Outstanding Experience from Start to Finish **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Bigin by Zoho CRM?** I appreciate how simple it is to integrate this into the other solutions we use regularly in our business. **What do you dislike about Bigin by Zoho CRM?** I really like everything about it. Since this is the first CRM I have ever used, I don't have any complaints so far. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** The customer management features are useful and help keep track of client information efficiently. I find it straightforward to organize and access customer details, which makes daily tasks easier. ### 41. Simple, Easy to Use, and Delivers on Its Promises **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Bigin by Zoho CRM?** The simplicity and ease of use really stand out. As a founder who’s just starting out, I’m always on the move scouting for customers, and that ease of use comes in handy. **What do you dislike about Bigin by Zoho CRM?** I didn't really notice much for the moment. I think it delivers on its promises and doesn't try to go beyond what it is. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Organization of customers, pipeline building and tracking ### 42. Essential Tool for Streamlined Sales Management **Rating:** 5.0/5.0 stars **Reviewed by:** Kundan O. | director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2025 **What do you like best about Bigin by Zoho CRM?** This tool is simple and mainly suited for the sales team, as it is specifically designed for their needs. It helps with managing the pipeline and tracking sales progress, making it easier for the sales team to stay organized and follow up on leads. **What do you dislike about Bigin by Zoho CRM?** I am unable to connect my Zoho Invoice account, which is preventing my team from saving time as intended. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** This tool assists me in managing sales data and tracking leads, which helps improve conversion rates and reduce my overall sales costs. ### 43. Bigin! The easy to use small business CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Kailash T. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Bigin by Zoho CRM?** Bigin is very good at the space where it can help me define data, it has nice filters to find excatly the data i am looking for, it is also easy and user friendly **What do you dislike about Bigin by Zoho CRM?** Its not like i dont it, it has a few features missing on the mobile app which makes me use the desktop website, it could be handy if those features are added **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** It is solving the involvement of google sheets , i dont have to run around from sheets to sheets, my data is all in one place, also, it helps me to make sure i dont miss any call backs with the reminders. ### 44. Zoho Bigin: A Standout CRM for Small Businesses Outgrowing Spreadsheets **Rating:** 5.0/5.0 stars **Reviewed by:** Srinath D. | Team Head, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Bigin by Zoho CRM?** If you are outgrowing spreadsheets but want to avoid the complexity of massive enterprise software, Zoho Bigin is a standout choice. It is designed specifically for small businesses that need organized sales pipelines without a steep learning curve. **What do you dislike about Bigin by Zoho CRM?** A little old style UI. But it works for me. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** It is much better place to store my lead generation contacts from my website. Connecting it to my website was breeze. ### 45. Exceptional Attention to Detail and User-Centric Design **Rating:** 4.5/5.0 stars **Reviewed by:** Ashish S. | Account Manager - Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Bigin by Zoho CRM?** I really appreciate the design team and product team the way they have curated and took care of every detail, views, filters that each role and designation would need especially for Bigin. **What do you dislike about Bigin by Zoho CRM?** Not a dislike but seems there is a good scope for improvement in the dashboarding or visualization of Bigin. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** The ease of creating intuitive and easy to read Sales pipelines. I have used many solutions for creating Sales or Upsell /Cross Sell pipelines right from Excel to Salesforce, but I found Bigin to be very user friendly and easily adaptable plus the mobile application to really featureful. ### 46. Simple, Lightweight CRM That Keeps Your Pipeline Organized - Super **Rating:** 5.0/5.0 stars **Reviewed by:** Wayne S. | adminy, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Bigin by Zoho CRM?** Bigin by Zoho is a great choice for small teams or solo operators. It’s simple to set up, easy to use, and keeps your pipeline organized without unnecessary complexity. The interface is clean, automation features are helpful, and it covers everything you need to manage deals efficiently. Perfect if you want a lightweight CRM that just works **What do you dislike about Bigin by Zoho CRM?** nothing so far it just works like i want it **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** sales ### 47. Simple, Powerful, and Perfect for Small Businesses! **Rating:** 4.5/5.0 stars **Reviewed by:** Sharad T. | Assistant Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Bigin by Zoho CRM?** Bigin stands out for its clean and intuitive interface, making it extremely easy for small businesses or first-time CRM users to get started. The pipeline view is especially helpful in visualizing deal stages and tracking progress. It integrates well with other Zoho apps and offers automation tools that save time, like workflows and email templates. The mobile app is also excellent, letting me stay connected and manage deals on the go. Best of all, it offers excellent value for money—delivering powerful features without overwhelming the user. **What do you dislike about Bigin by Zoho CRM?** While Bigin is excellent for small teams, it does have some limitations if your business scales quickly. For example, the reporting and analytics are fairly basic compared to more advanced CRMs, and some integrations (like third-party tools outside the Zoho ecosystem) are limited or require workarounds. Also, customization options, especially for forms and modules, could be slightly more flexible. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Before Bigin, managing leads and follow-ups was scattered across spreadsheets, emails, and phone logs, leading to missed opportunities and inconsistent customer communication. Bigin has solved this by centralizing all sales activities, providing real-time visibility into deal progress, and ensuring timely follow-ups through reminders and automation. As a result, we’ve experienced improved sales productivity, better customer relationships, and a more organized approach to closing deals. ### 48. Best Software I’ve Ever Used—Excellent Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Sushant B. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Bigin by Zoho CRM?** best software i have ever used excellent **What do you dislike about Bigin by Zoho CRM?** There’s nothing here that isn’t useful, but it could be improved by providing a proper guide for new users, especially since there are a variety of tools available. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** For an MSME organisation, it’s a one-stop platform that combines everything in one place. ### 49. Cost-Effective CRM with Seamless Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Himanshu L. | Sr Digital Business Consultant, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Bigin by Zoho CRM?** I love how Bigin by Zoho CRM is a complete solution for our sales and marketing needs. The simplicity of the user interface and the ease of use make it ideal for handling our data pipelines efficiently. I find the visual sales pipelines and easy-to-understand dashboards very useful. The mobile app's convenience adds to its versatility, and the integration with other Zoho tools is seamless. The cost-effectiveness and availability of a free plan further enhance its value, especially for small teams like ours. **What do you dislike about Bigin by Zoho CRM?** I don't like the lack of offline access, which restricts my ability to work without an Internet connection. This limitation affects tasks like data recording and entry. I find some challenges with customization, specifically with custom fields and modules. These customization constraints hinder my ability to tailor the CRM to my specific needs. I am frustrated by the limited advanced functionalities. Sometimes, I need more advanced capabilities which Zoho CRM doesn't provide compared to platforms like HubSpot or Salesforce. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** I use Bigin by Zoho CRM to create pipelines and move stages, gaining visibility on data, leads, and tasks. It also integrates email and workflows and offers mobile accessibility, making it convenient for my sales and marketing needs. ### 50. A great productivity boost for us! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Bigin by Zoho CRM?** Bigin offers the perfect balance between simplicity and functionality. It allows us to track leads, manage deals, and stay organized without slowing us down. The pipeline view is especially helpful for visualizing our sales process, and automation saves us a lot of manual work. **What do you dislike about Bigin by Zoho CRM?** Some colleagues encountered problems logging into the mobile app. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** It helps us save time by allowing quick updates, tracking conversations, and linking emails to deals without switching platforms. ## Bigin by Zoho CRM Discussions - [Does Bigin integrate with Zoho CRM?](https://www.g2.com/discussions/does-bigin-integrate-with-zoho-crm) - 2 comments, 1 upvote - [What is Zoho Bigin?](https://www.g2.com/discussions/what-is-zoho-bigin) - 2 comments - [What is Bigin used for?](https://www.g2.com/discussions/what-is-bigin-used-for) - 1 comment - [View Bigin by Zoho CRM pricing details and edition comparison](https://www.g2.com/products/bigin-by-zoho-crm/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+12%3A03%3A03+-0500&secure%5Bsession_id%5D=f21f9583-2196-4aff-bbcc-e753fcf154c8&secure%5Btoken%5D=4724777a336d81f49e0fb2c044e9fbb561bb49a6f21c6c6f23edc7b16b75bbe5&format=llm_user) ## Bigin by Zoho CRM Integrations - 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[Zoho Books](https://www.g2.com/products/zoho-books/reviews) - [Zoho Campaigns](https://www.g2.com/products/zoho-campaigns/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoho Flow](https://www.g2.com/products/zoho-flow/reviews) - [Zoho Forms](https://www.g2.com/products/zoho-forms/reviews) - [Zoho Invoice](https://www.g2.com/products/zoho-invoice/reviews) - [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) - [Zoho Projects](https://www.g2.com/products/zoho-projects/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) ## Bigin by Zoho CRM Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records - Business Process Automation - Performance Management - Calendar Management - Sales Pipeline Management - Communication Management - Campaign Management **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Gamification **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Customizations** - Email Platform Integration - Email Scheduling - Real-Time Notifications - Email Categorization - Templates - Third-Party Integrations **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting/Tracking - Sales Reports - Incentive Management **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - Generative AI **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Administrative** - Third-Party Integrations - Employee Structure **Generative AI** - Generative AI - Lead Generation **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Document & Content Mgmt. - Performance and Reliability - Mobile Access - Lead Generation **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Strategic Planning **Additional Functionality** - Prospecting Tools - Reporting/Analytics - AI Copilot - Auto-Dialer - For Sales Teams/Organizations **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top Bigin by Zoho CRM Alternatives - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 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