--- title: Bigin by Zoho CRM Reviews meta_title: 'Bigin by Zoho CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 846 reviews by the users' company size, role or industry to find out how Bigin by Zoho CRM works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 846 scale: '5' date_modified: '2026-07-14' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Bigin by Zoho CRM Reviews **Vendor:** Zoho **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 846 ## About Bigin by Zoho CRM Bigin by Zoho CRM is a simplified, AI-ready customer relationship management (CRM) software designed specifically for small businesses, startups, and customer-facing teams. Trusted by 50,000+ businesses across 150+ countries, Bigin helps small businesses unify all customer-facing operations — marketing, sales, onboarding, delivery, and support and helps manage customer relationships effectively. ## Bigin by Zoho CRM Pros & Cons **What users like:** - Users love the **ease of use** of Bigin by Zoho CRM, finding it simple to set up and mobile-friendly. (256 reviews) - Users love the **simplicity and intuitive design** of Bigin by Zoho CRM, enhancing their overall experience. (133 reviews) - Users appreciate the **intuitive design** of Bigin by Zoho CRM, finding it easy to navigate and utilize. (113 reviews) - Users value the **simplicity** of Bigin by Zoho CRM, finding it easy to set up and use effectively. (109 reviews) - Users love the **ease of use and excellent reporting** of Bigin by Zoho CRM, enhancing management efficiency. (87 reviews) - Users value the **affordability** of Bigin by Zoho CRM, appreciating its cost-effective solutions for their business needs. (85 reviews) - Users love the **fantastic user interface** of Bigin by Zoho CRM, which is simple and intuitive to navigate. (81 reviews) - Easy Setup (80 reviews) - User-Friendly (76 reviews) - Integrations (73 reviews) **What users dislike:** - Users note the **missing features** in Bigin by Zoho CRM, limiting automation and customization options for optimal use. (91 reviews) - Users find the **limited features** of Bigin by Zoho CRM restrict their ability to integrate and automate effectively. (75 reviews) - Users find the **limited customization** options in Bigin by Zoho CRM restrict their ability to tailor the experience. (67 reviews) - Users note **integration issues** due to limited add-ons and third-party connectors, hindering data syncing across systems. (65 reviews) - Users find the **limited integrations** with third-party tools to be a drawback in Bigin by Zoho CRM. (45 reviews) - Users find the **limited functionality** of Bigin by Zoho CRM restrictive, impacting automation and pipeline management. (36 reviews) - Reporting Issues (31 reviews) - Learning Curve (27 reviews) - Expensive (23 reviews) - Limited Reporting (22 reviews) ## Bigin by Zoho CRM Reviews ### 1. nice **Rating:** 5.0/5.0 stars **Reviewed by:** vishnu e. | agent, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Bigin by Zoho CRM?** it can understand and use easilly...nice **What do you dislike about Bigin by Zoho CRM?** pice is the only thing for begginers,,,, **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** sales track ### 2. Unbeatable Value and Effortless Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Hosam E. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Bigin by Zoho CRM?** Best value for money, easy to use and I think I willl be using it for quite some time **What do you dislike about Bigin by Zoho CRM?** Nothing much, the platform is smooth and easy to use **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Definitely making my sales process far more organized and the insight we get helps us make actionable decisions. ### 3. Perfect Solution for Small Businesses Seeking Simplicity **Rating:** 5.0/5.0 stars **Reviewed by:** Pranshul A. | Additional Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2025 **What do you like best about Bigin by Zoho CRM?** Bigin is useful for small businesses that don't have complex processes. Simple lead nurturing along with rules and automations work very good **What do you dislike about Bigin by Zoho CRM?** nothing. its the perfect solution for me **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** it solves management of leads, assigning new leads and nurturing them by tracking. also rules base lead stage transitions are a gold ### 4. Great product for Startup and small companies **Rating:** 4.5/5.0 stars **Reviewed by:** Sumit J. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2025 **What do you like best about Bigin by Zoho CRM?** Lead management with workflow features helps automate various processes, making it easier to handle and track leads efficiently. **What do you dislike about Bigin by Zoho CRM?** Sometimes, the limitations in the workflow and the features available with the subscription feel too restrictive, and I am prompted to pay for additional usage. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Lead management, automations, and dashboards are all features I find useful. The way these elements work together helps streamline my workflow and gives me a clearer overview of my progress. ### 5. Intuitive and User-Friendly with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Harry H. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Bigin by Zoho CRM?** This product is easy to use, intuitive, and simple. I find it very user-friendly. **What do you dislike about Bigin by Zoho CRM?** Honestly, there isn't much to complain about. Whenever I encountered bugs, support was quick to resolve them, which I found very helpful. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bringing all data together into a single, unified source of truth has made processes much more streamlined. ### 6. A great CRM to start with! **Rating:** 5.0/5.0 stars **Reviewed by:** Nazar M. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Bigin by Zoho CRM?** I love the simplicity and intuitive design. Previously used HubSpot, it had a very complicated interface. **What do you dislike about Bigin by Zoho CRM?** Not a large number of addons. I would like to be able to expand the interaction with other applications more. Although that is enough. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** We solve problems with the control of potential leads and email marketing. Also, Zoho Invoice helps us a lot to control invoices. ### 7. Perfect for a First CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Camille P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Bigin by Zoho CRM?** Smooth, user-friendly interface Smart features designed for small businesses Useful integrations (emails, calls, etc.) Very visual deal tracking with the Kanban view **What do you dislike about Bigin by Zoho CRM?** It’s missing the ability to book a time slot via email (a built-in Calendly-style feature would be amazing). I’d love to customize the column headers in Kanban view to show fields specific to my business. It’s not possible to link Zoho Contracts to Zoho Bigin, which would be incredibly helpful for streamlining the deal-to-signature process. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin by Zoho CRM helps me streamline and simplify my sales process without the complexity of a full-scale CRM. As the founder of a marketing agency working with multiple clients and leads, I needed a tool that would let me track opportunities, follow up efficiently, and maintain visibility on my pipeline—without spending hours on configuration or training. Bigin solves exactly that: It keeps my sales organized in a visual and intuitive Kanban view It centralizes key client information and interactions It helps me move faster and stay focused on growth, not admin work The biggest benefit? It gives me a clear, real-time view of where each deal stands, so I can prioritize the right actions and close more effectively—all while keeping things lightweight and agile. ### 8. This is a very useful CRM, especially for start-up's **Rating:** 5.0/5.0 stars **Reviewed by:** Maciej M. | Marketing biznesowy, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Bigin by Zoho CRM?** It's easy to set up, workflow is clean ans sleek. There are nice mobile and desktop app's. It's perfect to start. There are a lot of integrations, especially through Zapier. **What do you dislike about Bigin by Zoho CRM?** It's not as advanced as bigger CRM softwares, but it's perfect for my everyday needs. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** I've been looking for something simple, because many CRM's are not only costly in financial terms, but also require a lot of effort to learn and set up. With Bigin it was simple, took only few hours. I can clearly see at which stage are my leads and what I should do next. ### 9. Outstanding Experience with This Software **Rating:** 4.5/5.0 stars **Reviewed by:** Kunal P. | Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Bigin by Zoho CRM?** I like how simple and easy it is to use. It does the job without feeling heavy or complicated. **What do you dislike about Bigin by Zoho CRM?** It’s a bit limited once your needs grow - fewer customization and automation options compared to full-featured CRMs. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** It helps keep leads, contacts, and deals organized in one place, so nothing slips through the cracks. That saves time, reduces follow-ups getting missed, and makes day-to-day tracking much easier. ### 10. Zoho Bigin is a game-changer for small businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Gonçalo B. | Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Bigin by Zoho CRM?** What I like most about Bigin is how easy it is to set up and use. The interface is clean and intuitive, and it focuses on exactly what small businesses need — no unnecessary complexity. The mobile app is excellent, and the pipeline view makes tracking deals super simple. **What do you dislike about Bigin by Zoho CRM?** While Bigin covers the essentials very well, some advanced features (like detailed reporting or integrations) are limited unless you upgrade. It would be great to have a bit more flexibility without needing to switch to Zoho CRM. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** It solves the problem of scattered customer information and missed follow-ups by keeping everything in one place. As a result, I'm saving time, staying on top of deals, and closing more efficiently. ### 11. Using Bigin for Lead Gen **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Bigin by Zoho CRM?** We like that we can embed forms and appointments and use automations to put potential clients directly into our pipeline. It helped us improve data collection at a recent event so we know who our Sales and Marketing teams need to follow up with, and it's affordable. **What do you dislike about Bigin by Zoho CRM?** We dislike that it doesn’t have integrations with a couple of tools we use regularly, and the booking page had some limitations for event scheduling and didn't allow us to set availability for specific dates. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin is providing a lightweight and integrative CRM that is also affordable, making it especially attractive to small businesses. ### 12. One of the Easiest CRM for SME / MSME **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Capital Markets | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Bigin by Zoho CRM?** I tried using multiple CRM's as Financial Advisor in Trial Version and I found it difficult to implement my process into it at start. But with Bigin it was much easy to use and cheaper as well. You also have support at start with webinar. I have integrated Zoho Form with Bigin to get onboarding of Clients. Daily I use Bigin to capture leads and consolidate data of my client. **What do you dislike about Bigin by Zoho CRM?** Customization at higher end would be difficult **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Consolidation of my data which i use to do it on excel was an issue after it got bigger. Also, I use to miss on many leads with CRM it will not miss on any leads or support for my client. ### 13. good **Rating:** 4.5/5.0 stars **Reviewed by:** Karthik k. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2025 **What do you like best about Bigin by Zoho CRM?** nice and one of the best crm, i have used **What do you dislike about Bigin by Zoho CRM?** creatig pipline and limited pipeline in starting versions **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** very to handling leads and contact ### 14. Effortless Navigation Makes This a Standout Choice **Rating:** 5.0/5.0 stars **Reviewed by:** Kim S. | sales, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Bigin by Zoho CRM?** Easy to navigate................................ **What do you dislike about Bigin by Zoho CRM?** Nothing so far to be honest........................... **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** It's simple to create emails and store information related to sales. The process is straightforward, making it easy to manage both communication and sales data efficiently. ### 15. A Simple, Powerful CRM That Keeps Sales Moving **Rating:** 4.0/5.0 stars **Reviewed by:** Ashish Kumar S. | Editorial Head, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Bigin by Zoho CRM?** Bigin simplified our sales process, including lead management, email follow-ups, stage automation, and a prompt customer support. **What do you dislike about Bigin by Zoho CRM?** Bigin's reporting analytics is a bit limited. Plsu, it supports limited third-party tools integrations. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin helps organize leads data and automate many tasks, does not require tech-knowledge, allows collaborate effectively through multiple sales pipelines. ### 16. Great experience working with Zoho Crm **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2025 **What do you like best about Bigin by Zoho CRM?** Its simplicity and ease of use. It took barely any time to set up, and everything from pipelines to custom fields is very intuitive. The mobile app is also incredibly useful for managing leads on the go. **What do you dislike about Bigin by Zoho CRM?** It lacks some of the advanced automation or deep analytics you’d find in larger CRMs, but for small businesses or freelancers, that’s actually part of its charm—it keeps things clean and focused. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin helps me stay organized without the complexity of a full-scale CRM. I used to juggle leads through spreadsheets and emails—it was messy and easy to miss follow-ups. Now, everything’s in one place, pipelines are clear, and I can track my progress on the go using the mobile app. It saves time, reduces stress, and makes lead management way more efficient. ### 17. amazing experience with bigin zoho **Rating:** 5.0/5.0 stars **Reviewed by:** Value M. | ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Bigin by Zoho CRM?** sample to enter data and follow up leads **What do you dislike about Bigin by Zoho CRM?** nothing to say! but it will be good to add ai **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** following up with the clients easy and sample ### 18. Zoho is really designed for small businesses in a good way **Rating:** 5.0/5.0 stars **Reviewed by:** Kailash T. | Marketing Head, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2025 **What do you like best about Bigin by Zoho CRM?** Zoho helps me to track all the data in 1 place **What do you dislike about Bigin by Zoho CRM?** It lacks a few features on the phone and ipad app compared to desktop **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** It helps me to eliminate the need to use any sheets and all the data is there at one place. ### 19. Hi **Rating:** 3.5/5.0 stars **Reviewed by:** Gaurav T. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Bigin by Zoho CRM?** Good but can be better and visuls are not good as we get small columns .. spread sheets are more cleaner **What do you dislike about Bigin by Zoho CRM?** The product is good, but there is definitely room for improvement. The visuals are not as appealing, especially since the columns appear quite small. In comparison, spreadsheets tend to look much cleaner. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Can be better ### 20. Bigin - easy to on all levels. **Rating:** 5.0/5.0 stars **Reviewed by:** Neko D. | CEO / President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2025 **What do you like best about Bigin by Zoho CRM?** Bigin is very easy to use, easy setup, and easy to start tracking all my client data. **What do you dislike about Bigin by Zoho CRM?** So far, the only issue I have had was with migration, but CS helped with the issues. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Client contact tracking. ### 21. Simple, Powerful, and Perfect for Small Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Gökay A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Bigin by Zoho CRM?** Zoho Bigin is a fantastic CRM tool for small businesses. It’s incredibly easy to use, with a clean and intuitive interface that makes managing pipelines and customer relationships seamless. It covers all the essentials without overwhelming you with unnecessary features. Perfect for teams who want a lightweight yet powerful solution to stay organized and grow their sales. **What do you dislike about Bigin by Zoho CRM?** Great Simplicity, but Dashboard Needs Improvement **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin by Zoho is helping us simplify our sales pipeline management without the complexity of larger CRM systems. It solves the problem of staying organized and tracking leads, deals, and follow-ups in one place. The mobile app and automation features save us time and help us stay responsive, which directly improves our customer relationships and sales efficiency. ### 22. Its been great so far, looking forward to use it for my business **Rating:** 3.5/5.0 stars **Reviewed by:** akash s. | Implementation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2025 **What do you like best about Bigin by Zoho CRM?** Its quite simple to use and customize based on a specific industry needs. Ideal for a startup. **What do you dislike about Bigin by Zoho CRM?** Nothing as such based on my current experience **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** It is helping me stream line my sales process and pipeline ### 23. Bigin is a great CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Bigin by Zoho CRM?** It is super affordable, especially for someone just starting out. You can get one user for just $9, and you can link and use Zoho forms and other neat add-ons with the Zoho family. **What do you dislike about Bigin by Zoho CRM?** So far, I have not found anything that I dislike. The customer service was super quick to respond when I did have questions. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Having a centralized location (rather than Excel spreadsheets) has been a GREAT addition to the team. We do not have to stress about version control anymore as Bigin has become the source of truth. ### 24. Very Simple for Beginners with Flexible Sales Pipelines **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Bigin by Zoho CRM?** Very simple for beginners. I can add all the companies and all customer details, and I can also create multiple sales pipelines and sub-pipelines. **What do you dislike about Bigin by Zoho CRM?** Actually, I don’t have any comments yet. So far, it seems very simple to use, and all the data is there. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** As I have a lot of customers, and each customer has multiple projects, and each project has multiple products, this helps me integrate all of that data smoothly and keep everything organized. ### 25. Complete experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Vittorio Ciro R. | Ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Bigin by Zoho CRM?** What I like most is how easy it is to use and the variety of services at a fair price for small businesses. **What do you dislike about Bigin by Zoho CRM?** I would have preferred more comprehensive support in my language, i.e., Italian. For companies introducing CRM for the first time, it is not easy to understand some functions right away. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** The enormous advantage for us was a complete reorganization of our sales department management. Thanks to Bigin, every member of our team has become more aware and efficient in their work. ### 26. easy to use crm for small companies **Rating:** 4.0/5.0 stars **Reviewed by:** Ste K. | consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Bigin by Zoho CRM?** great solution, very easy to setup und get started **What do you dislike about Bigin by Zoho CRM?** there could be some better integrations. sometimes lack in features comparing to the bigger zoho solution **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** a new prospect ist searching for a easy to use crm solution and dont want to spend too much ### 27. best crm used till dat e **Rating:** 5.0/5.0 stars **Reviewed by:** Vaishnavi P. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Bigin by Zoho CRM?** The Bigin website is fast, clear, and easy to navigate — perfectly reflecting the product’s simplicity and ease of use. Great first impression! **What do you dislike about Bigin by Zoho CRM?** Limited customization for advanced workflows as teams grow. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin by Zoho CRM solves the problem of scattered customer data and manual follow-ups. It helps me keep all contacts, deals, and communication organized in one place. The simple interface saves time, improves follow-up consistency, and gives me a clear view of my pipeline — all without needing a complex CRM setup. ### 28. Easy-to-use software, ideal for our team **Rating:** 4.5/5.0 stars **Reviewed by:** ahmed j. | directeur general, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2026 **What do you like best about Bigin by Zoho CRM?** Easy-to-use software for our team **What do you dislike about Bigin by Zoho CRM?** that we cannot access our email inbox directly from Bigin **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** client management, and file tracking ### 29. Awesome experience **Rating:** 5.0/5.0 stars **Reviewed by:** Kawaljit S. | Idealist, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Bigin by Zoho CRM?** The way it manages the leads together in one place. Whether it is a Facebook lead or a lead generation form on my website, it's easy to implement. **What do you dislike about Bigin by Zoho CRM?** Nothing as such, may be, more control on the color combination and react/angular or any other framework integration code. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** It streamlines the process of onboarding a new client with automations and preferences. It's realy easy to setup and intutive to use. I really like the way they have provided the email management feature, its awesome. ### 30. Very nice for non profit small org **Rating:** 5.0/5.0 stars **Reviewed by:** Karim O. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Bigin by Zoho CRM?** Basic inputs with some great futures like workflow automation, forms and many others. **What do you dislike about Bigin by Zoho CRM?** free version has some essential limits (like tags) but it's normal considering price ! **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** making the use of a basic CRM + some options that are really helping a small org. ### 31. perfect for SMB sales and best price on the market 2024 **Rating:** 4.0/5.0 stars **Reviewed by:** Dieter M. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Bigin by Zoho CRM?** We where looking for a new CRM because Pipedrive increased their price. With bigin we found a strong and easy to use sales crm for our sales team for a fantastic price. **What do you dislike about Bigin by Zoho CRM?** there are not that much 3th party applications like at Pipedrive. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** It is very easy to use for our small sales team and the price is very attractive compared to the other sales crms for SMB in 2024. ### 32. Effortless Setup and Seamless Experience with Bigin by Zoho **Rating:** 5.0/5.0 stars **Reviewed by:** Edgars . | Executive Board Member, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Bigin by Zoho CRM?** Bigin by Zoho is straightforward to get started with, whether you're an IT-savvy manager or someone focused purely on sales. **What do you dislike about Bigin by Zoho CRM?** So far, I haven't encountered any drawbacks—it simply works as expected! **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** We are moving away from managing our customer lists and sales notes in Excel and Google Sheets files. ### 33. MINIMALISM **Rating:** 5.0/5.0 stars **Reviewed by:** Jack T. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2026 **What do you like best about Bigin by Zoho CRM?** Its simple, easy to understand and not that confusing **What do you dislike about Bigin by Zoho CRM?** Might get confusing at times if too many info are filled **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Client documentation and updating it in real time without using another software. ### 34. Trustworthy, It's worth it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2025 **What do you like best about Bigin by Zoho CRM?** Bigin has all feature required and use for a good customer experience. It affordable and offer a free trial. The best part is it offers a full version of the free trial and also offer extended trial. I personally exhausted my free trial period but would love to extend it because I am in the process of integrating to our mail campaign/ **What do you dislike about Bigin by Zoho CRM?** The trail period should be little elongated. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Begin is a good start CRM it solved handling the email audience database and I am benefiting by using the leads data into email campaign and it can be integrated into multiple places easily. ### 35. Bigin is a good program for a start up business to organize and create a service pipeline. **Rating:** 4.5/5.0 stars **Reviewed by:** Sergio H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2025 **What do you like best about Bigin by Zoho CRM?** Customer support is great, available training videos help you access training on your time. Bigin is easy to use. **What do you dislike about Bigin by Zoho CRM?** Bigin can be customized to your service needs, additional services can be added at additional cost. Upgrading is simple and convenient as your business change. Basic free CRM is good for tracking, more services must be added to improve CRM service delivery. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin helps me track sales, services, and service providers. The pipeline helps me review at a glance where in the process the client is and what the next steps are. Tracking the pipeline helps to continue services through the pipeline until completion. ### 36. Lightweight and Effortless Setup Makes Bigin Easy to Get Started **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Bigin by Zoho CRM?** We are enjoying Bigin so far because it is lightweight, easy to set up, and hasn't bogged us down with too much to learn to get started. **What do you dislike about Bigin by Zoho CRM?** So far, so good! We are still testing out to see if this will be our long term solution. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** We are using Bigin to keep track of prospects and make sure we don't lose opportunities. ### 37. Great CRM for small teams **Rating:** 4.5/5.0 stars **Reviewed by:** Arun J. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Bigin by Zoho CRM?** Bigin is the best CRM tool for small business entrepreneurs, especially with few team members. It is helpful for converting contacts to clients. Also, we can get visibility of team members' efforts in the sales conversion process. **What do you dislike about Bigin by Zoho CRM?** It is not easy to import data from Zoho books or I'm yet to figure out how to do that easily. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** We are able to have an easy to use CRM that helps get a visibility of our sales efforts comprehensively. It makes sure that opportunities no longer fall through the cracks as earlier. ### 38. Great Experience - My Sales Has Increased **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Bigin by Zoho CRM?** I use this CRM for all my teams : Sales, Marketing, Customer Service, Customer Onboarding etc.Almost 50 People are on it and using it almost every minute. We have also used the stage automations and did marketing automations via it. Our Champions love it. Specially the dashboard with call analytics and target meter is amazing. **What do you dislike about Bigin by Zoho CRM?** Reward system and incentive release should be from there PI should also be sent from there 1 Zoom id should be integrated to all Stage transition should be better **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** I use this CRM for all my teams : Sales, Marketing, Customer Service, Customer Onboarding etc.Almost 50 People are on it and using it almost every minute. We have also used the stage automations and did marketing automations via it. Our Champions love it. Specially the dashboard with call analytics and target meter is amazing. ### 39. Cost-Effective CRM with All the Functions I Need **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Bigin by Zoho CRM?** It's very cost-effective solution for a small business. I'm only using the trial so far but it has all the functions I need. **What do you dislike about Bigin by Zoho CRM?** I'd really need more integrations, ie Brevo and Wave but I'm still figuring out how to make these connected to the Bigin CRM. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Sales pipeline, Key account management, Automations, Email campaigns, Web forms, Task list ### 40. Effortless Lead Management with Intuitive Pipeline Layout **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2025 **What do you like best about Bigin by Zoho CRM?** I like the column layout of the Pipelines, and how easy it is to move a lead from one column to another **What do you dislike about Bigin by Zoho CRM?** I would prefer to be able to choose what information shows on a card in a Pipeline column. Currently only basic details show, which means I have to click in to each card to see more details before I can decide what to do with it. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Lead tracking and prioritisation ### 41. Ease of use **Rating:** 4.5/5.0 stars **Reviewed by:** Dele A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Bigin by Zoho CRM?** - Clean, intuitive design that’s easy to navigate—even for a first-timer CRM user like me. And it is easy to get the support teams when needed - **What do you dislike about Bigin by Zoho CRM?** For a first timer like me, I am still having some issues with other app integration **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** It is designed for non-technical users with a clean, intuitive interface and easy setup, It offers pipeline views so users can track deal progress and customer journeys at a glance. ### 42. User-Friendly Interface, But Trial Period Too Short **Rating:** 4.0/5.0 stars **Reviewed by:** Rajeev M. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2025 **What do you like best about Bigin by Zoho CRM?** This tool is straightforward to use and extremely helpful, making it ideal for sales. **What do you dislike about Bigin by Zoho CRM?** The trial period is quite limited; I believe they should provide at least a three-month trial. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** I use this tool to track the lead funnel across all channels. It helps me monitor how leads move through each stage, giving me a clearer picture of our overall marketing effectiveness. ### 43. I recommend Bigin **Rating:** 5.0/5.0 stars **Reviewed by:** Emmanuel A. | Director de operaciones, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Bigin by Zoho CRM?** Excellent interface, agile and intuitive. I've been using it for years. **What do you dislike about Bigin by Zoho CRM?** Perhaps I would like a more economical price per user or company size. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Tracking and management of sales stages ### 44. Effortless Task Management and Client Organization **Rating:** 5.0/5.0 stars **Reviewed by:** Marlyn V. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Bigin by Zoho CRM?** It's helpful because it organizes all my daily tasks with each client, tracks my open transactions, does follow-ups, and gets reminders. You can feed the app with all the information you need **What do you dislike about Bigin by Zoho CRM?** doesn't have too many limitations to be honest **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Real Estate transaction ### 45. Great for small businesses. **Rating:** 5.0/5.0 stars **Reviewed by:** Rohit D. | Founder at City Professionals, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Bigin by Zoho CRM?** Bigin is simple to set up and doesn’t overwhelm with features we don’t need. Perfect entry-level CRM. **What do you dislike about Bigin by Zoho CRM?** integration price to communicate with internal app such as zoho booking and books. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Handling customer data and managing products. ### 46. A great software **Rating:** 5.0/5.0 stars **Reviewed by:** tom l. | general manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Bigin by Zoho CRM?** Amazing software, simply to use and powerfull **What do you dislike about Bigin by Zoho CRM?** nothing to say, everything is perfect and at this time i didn't find any issue **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Organize my leads, my campaign ### 47. New User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Cara Lea V. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Bigin by Zoho CRM?** I’ve been exploring Zoho CRM lately, and overall, it’s been a solid experience. It’s packed with features that really help businesses stay organized — from tracking leads and managing contacts to automating repetitive tasks. What I really like is that it doesn’t feel overwhelming, even though it’s pretty powerful under the hood. For small to mid-sized businesses, Zoho CRM is a great value. It offers a lot of what you’d expect from top-tier CRMs but without the hefty price tag. The interface is clean and fairly intuitive, and there’s a good amount of customization so you can tweak things to fit how your team works. **What do you dislike about Bigin by Zoho CRM?** Unable to add several conditions when filtering on accounts and contacts. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** keeping track of leads, managing deals, and staying organized ### 48. I have been using it for my laptop and PC Business and it’s help me stay on top of leads **Rating:** 5.0/5.0 stars **Reviewed by:** chiranjeev p. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Bigin by Zoho CRM?** If you are running a small or two maize businesses and want a CRM that just works by Zoho is Perfect from Smart work flows to effortless contact management. It has everything you need without being complicated. I have been using it for my laptop and PC Business and it’s help me stay on top of leads and Client service 100% worth it shout out to support at the rate bigin.com for their amazing support. **What do you dislike about Bigin by Zoho CRM?** Everything is perfect, but just one thing that it I do I dislike is it is lagging in my iPad **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** It is solving many problem in my business like my team is calling my clients and they are calling cold calls or calls for calls to the customer and I don’t have tracking of all that data earlier, but after using Bigin, all my problem regarding pipelines and all Day two data is solved quite easier ### 49. Bigin is the best CRM for small business **Rating:** 5.0/5.0 stars **Reviewed by:** Carlotta L. | sales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Bigin by Zoho CRM?** It is very easy to use, and the interface is actually really nice. **What do you dislike about Bigin by Zoho CRM?** Nothing, event talking with the custumer support was easy and they are fast **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** It has a few functions wich makes it easy to use ### 50. Affordable with WhatsApp Support, But Poor Italian Translation **Rating:** 2.5/5.0 stars **Reviewed by:** Francesco M. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Bigin by Zoho CRM?** Inexpensive, and has support for WhatsApp **What do you dislike about Bigin by Zoho CRM?** Italian translation is really awful and often incomprehensible. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Managing my business overall ## Bigin by Zoho CRM Discussions - [Does Bigin integrate with Zoho CRM?](https://www.g2.com/discussions/does-bigin-integrate-with-zoho-crm) - 2 comments, 1 upvote - [What is Zoho Bigin?](https://www.g2.com/discussions/what-is-zoho-bigin) - 2 comments - [What is Bigin used for?](https://www.g2.com/discussions/what-is-bigin-used-for) - 1 comment - [View Bigin by Zoho CRM pricing details and edition comparison](https://www.g2.com/products/bigin-by-zoho-crm/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+12%3A00%3A55+-0500&secure%5Bsession_id%5D=f35e8ef3-6d15-4e0b-a3ba-b4309a61d2b2&secure%5Btoken%5D=090a11396ac4c8ff90fbc1aa55ce4d52b8b8bf23cb171b0aef22eb616fb387ac&format=llm_user) ## Bigin by Zoho CRM Integrations - 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[WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho Books](https://www.g2.com/products/zoho-books/reviews) - [Zoho Campaigns](https://www.g2.com/products/zoho-campaigns/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoho Flow](https://www.g2.com/products/zoho-flow/reviews) - [Zoho Forms](https://www.g2.com/products/zoho-forms/reviews) - [Zoho Invoice](https://www.g2.com/products/zoho-invoice/reviews) - [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) - [Zoho Projects](https://www.g2.com/products/zoho-projects/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) ## Bigin by Zoho CRM Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Desktop Integration - Product & Price List Management - Quote & Order Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Gamification **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Administrative** - Integration - Employee Structure **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Document & Content Mgmt. - Performance and Reliability **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Bigin by Zoho CRM Alternatives - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,264 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,199 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - 4.3/5.0 (3,043 reviews)