Christy W.
CW
Christy W.
Information Specialist
Education Management
Mid-Market (51-1000 emp.)
"It is very informative and easy to navigate."
4.5/5
What do you like best about BIGContacts?

I like that everyone has access to all of the same information. We can see everyone's schedules if it is updated. I also like the reminders I get daily about my calendar. I like to keep informed and this helps me do that. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

Sometimes it is slow while I am trying to pull something up. I haven't figured out how to run the report section yet but I will continue to work with that. Review collected by and hosted on G2.com.

Response from Bob Walton of BIGContacts
Edit edit

Christy,

Thanks for taking the time to review BigContacts. We actually have a number of great articles/videos that show you how to use the reporting tools we offer. For your convenience, I've included a link to a section in our support library that will show you how to use virtually any of the reports that you will find.

https://bigcontacts.zendesk.com/forums/20764319-Reports

If you have any questions after reviewing this, please contact our support center directly at support@bigcontacts.com and they will be happy to answer any questions that you have.

Verified User in Recreational Facilities and Services
UR
Verified User in Recreational Facilities and Services
Mid-Market (51-1000 emp.)
"Big Contacts Review"
4/5
What do you like best about BIGContacts?

The contact management platform is easy to operate and displays a large multitude of information in a consolidated view. More so, each section of the consolidated view expands to reveal the in-depth information a sales team needs to survive. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

So far I have experienced some technical issues, but the support team is attentive and works to resolve them as quickly as they can. Review collected by and hosted on G2.com.

Alicia R. H.
AH
Alicia R. H.
Director of Entrepreneurship
Higher Education
Mid-Market (51-1000 emp.)
"Great System & Easy to Use"
5/5
What do you like best about BIGContacts?

Ease of use, price & portability . Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

Would like additional metric search features. Review collected by and hosted on G2.com.

Verified User in Accounting
IA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Unparalleled CRM software"
4.5/5
What do you like best about BIGContacts?

BigContacts is a great, solid and effective way to organize and set up client-based appointments. I've been using it for many months, and have never had issues. The best aspect of this web based CRM is the ability to multitask and differentiate between a variety of custom fields. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

Nothing much to dislike, except the slight lag time and delays between browsing. Perhaps if the pages had a lesser cache, and loaded quicker, it would be less of a drag on our part. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
CC
Verified User in Consumer Goods
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"My personal assistant"
4/5
What do you like best about BIGContacts?

I love that my leads are never forgotten by using this system! Even if I am a few days late, the reminders are still there for me to complete the task. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

I wish that texts came from my personal numbers so customers knew they were from me.

I don't like not being able to sort tasks by type Review collected by and hosted on G2.com.

Response from Bob Walton of BIGContacts
Edit edit

Thanks for your review of BigContacts. I wanted to let you know that we do not actually send any text messages to your contacts. If you set an alert/reminder for a meeting with one of your contacts, they will actually receive an "email" that is sent directly from you (showing your email address).

We only use the text alerts for you and your team. In other words you can choose to receive a text or email alert/reminder for any meeting, task or opportunity etc.

Regarding task reports we do in fact offer a report that allows you to look at all outstanding tasks by "type". You'll find a number of great task reports by going to the "Reports" tab in your account and then selecting the "Standard Reports" tab on the screen. In here you will see a variety of standard system reports… Including a number of task reports.

Verified User in Management Consulting
UM
Verified User in Management Consulting
Small-Business (50 or fewer emp.)
"Very impressed, still working out any kinks, but a good program for our needs. "
4/5
What do you like best about BIGContacts?

The Customization!! I love being able to customize all my tasks and activities and contacts. I like the contact profiles and how in depth I can input them. I also love the reports which I am further investigating. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

Would like to see more in depth descriptions without having to toggle the i in tasks. Also, seems a bit quirky and slow at times. Review collected by and hosted on G2.com.

Verified User in Accounting
CA
Verified User in Accounting
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Very Organized and the Ideal CRM for Small Businesses"
5/5
What do you like best about BIGContacts?

I love how diverse this CRM is. It is very easy to use and very user friendly. Our contacts are organized to our liking and that is exactly what we were looking for in a CRM. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

I would like for their to be an option to email our clients alerts coming from Eco-Tax so they can prepare for any appointment scheduled. Review collected by and hosted on G2.com.

Billy G.
BG
Billy G.
Partner
Insurance
Mid-Market (51-1000 emp.)
"Solid CRM"
4/5
What do you like best about BIGContacts?

It's affordable and easy to use for both prospect and client activity tracking. The integrated e-marketing platform allows the open/click thru metrics to be automatically included in the contact's profile. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

The contact list viewing options are limited to a number of pre-determined fields. Creating a report is really the only way to filter the contact list. Review collected by and hosted on G2.com.

David H.
DH
David H.
Pres
Consumer Goods
Small-Business (50 or fewer emp.)
"Big Contacts Ease of Use Superior"
4/5
What do you like best about BIGContacts?

The structure and ease of use are great. I have always felt Salesforce.com is too complex and has information not required cluttering the interface. Bigcontacts.com is clean and easy to use making staff more effective. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

I think Live Customer Support would be a great addition. Generally at this price point one can call in and discuss issues directly with staff. Review collected by and hosted on G2.com.

Brian C.
BC
Brian C.
Owner
Financial Services
Small-Business (50 or fewer emp.)
"Happy "
5/5
What do you like best about BIGContacts?

Ability to manage client base as basic or as involved as I choose.

Cost is great. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

Nothing much at this point. I would really like to be able to call in for support and speak with someone. Review collected by and hosted on G2.com.