Verified User in Human Resources
UH
Verified User in Human Resources
Small-Business (50 or fewer emp.)
"I did my research, tested many CRM tools, found this one worked best for us."
3.5/5
What do you like best about BIGContacts?

powerful contact management page to see contact history and info on one page.

Intuitive and easy to use.

very inexpensive, blows away the competition price-wise for the features you get. This is great for us just starting out.

good support responsiveness. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

reporting is a bit hard to use.

the main dash board charts view we don't use. just doesn't show data that is that useful.

add on features seem like some should be included with base cost. Review collected by and hosted on G2.com.

Rachel G.
RG
Rachel G.
web
Executive Office
Small-Business (50 or fewer emp.)
"Finally found the product I was looking for!"
5/5
What do you like best about BIGContacts?

The best solution for organizing I've found. Ability to simply have information readily available and entered. Enter fields and customize data in a framework that makes sense. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

While there does not seem to be such a big learning curve, everything does still take some time, there's no magic wand included. Review collected by and hosted on G2.com.

James P.
JP
James P.
Senior Accountant
Small-Business (50 or fewer emp.)
"Very good product"
4.5/5
What do you like best about BIGContacts?

Very simple and easy to use. The best aspect of how easy it is to organize this product. I can see who I need to talk to, and who are potential follow ups. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

The only thing to dislike is how I have to open a new window whenever I click on something. If that was solved, I would give this product a 10/10 Review collected by and hosted on G2.com.

Response from Bob Walton of BIGContacts
Edit edit

James,

Thanks for taking the time to review BigContacts. I'm not quite certain I understand your questions/concerns. Can you tell me what you are referring to when you say that you "must open a new window" every time you do something in BigContacts?

This is certainly not a requirement of the system and I'm sure we can show you a more effective way to navigate the various sections within your BigContacts account.

Verified User in Insurance
AI
Verified User in Insurance
Small-Business (50 or fewer emp.)
"Big Contacts"
5/5
What do you like best about BIGContacts?

I am amazed at how easy this program is to use Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

I find the mail merge and campaign marketing difficult to navigate and use. When it comes to seperating lists and creating new one I find Big Contacts confusing and at times frustrating. This is true when I try to send out an email blast Review collected by and hosted on G2.com.

Lindy P.
LP
Lindy P.
Office Coordinator/Book-keeper
Construction
Small-Business (50 or fewer emp.)
"BigContacts is a great client managment tool."
2.5/5
What do you like best about BIGContacts?

user friendly. easy to search contacts. Like the dashboard feature. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

I don't always get a email notification when a task is assigned to me.

Everyday I have a bunch of Daily Activity summaries...but they are all blank. I'm assuming it is for contacts that I'm "following"...but not sure. Review collected by and hosted on G2.com.

Response from Bob Walton of BIGContacts
Edit edit

Lindy,

Thanks so much for the review. I wanted to let you know that there is currently a task in our system to fix the issue regarding your daily activity alerts. Please look for this to be corrected within the next few business days.

Michael C.
MC
Michael C.
Sales
Warehousing
Small-Business (50 or fewer emp.)
"Sometimes a little tough to navigate but good for keeping track of needs and wants"
3.5/5
What do you like best about BIGContacts?

What I like the best is the fact I can view all of my customers on the Want to Buy category all at once and easy send out requests Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

What I dislike is the fact you have to have the same exact spelling as entered. If someone else enters a contact in a different form it won't come up in the drop down. Example: T & L construction, T an L construction,

T and L construction. Review collected by and hosted on G2.com.

Verified User in Management Consulting
UM
Verified User in Management Consulting
Small-Business (50 or fewer emp.)
"President of Best Bet Franchise and Fund My Franchise"
5/5
What do you like best about BIGContacts?

What I really like the most about Big Contacts can be summed up in the ease of operation and very short learning curve. It handles all of my needs for my business and then some. I really could say in addition to that is that they are always making positive upgrades and adding useful features. Makes running my business a lot more efficient. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

I really don't have a dislike. The system performs as advertised. Review collected by and hosted on G2.com.

SC
Sam C.
Investment Advisor Representative
Financial Services
Small-Business (50 or fewer emp.)
"Very Versitile"
4.5/5
What do you like best about BIGContacts?

I like the ability to customize the layout. The chassis is there and it lets your build you CRM from there. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

I wish the help function was easier to use. Review collected by and hosted on G2.com.

Response from Bob Walton of BIGContacts
Edit edit

Sam,

Thanks for taking the time to review BigContacts. I would welcome your feedback on the "help" function. We try to do everything we can make our help section and accessing support as easy as possible.

In case you have not discovered this yet I wanted to let you know that there is a large button in the upper right corner of your screen labeled "Support". When you click on this you'll see a full library of articles and videos and you can even search using keywords to find an article on any feature that we operate the system.

If for some reason you cannot find you are looking for or still have questions you can click on the tab labeled "Submit a request" and this will create a support ticket for you so that our support center can investigate and reply to you as soon as possible.

Finally, in the lower right-hand corner of your screen you will see a blue circle with a "?" in the center of it. This is our "in-app" messenger that allows you to simply click and enter a quick message and get a quick reply to your questions. Please give these resources a try and if you need any further assistance in accessing/understanding the support resources we offer please email us directly at support@bigcontacts.com

Chuck G.
CG
Chuck G.
National Director Sales & Marketing
Chemicals
Mid-Market (51-1000 emp.)
"Great Product - Easy to USe"
5/5
What do you like best about BIGContacts?

We implemented Big Contacts over five years ago. We have had great success with territory transitions and realignment of territories very easy. All information was available to incoming representative. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

Have not found anything that we have disliked. Reporting is good and they continue to improve the system. We have 16 users and rarely have any issues with users in the field. Review collected by and hosted on G2.com.

Beth M.
BM
Beth M.
Owner
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Web-based contact/sales management"
4/5
What do you like best about BIGContacts?

I've been using this for a long time. I like the email drop-boxes. I like that I can access my contacts from anywhere. The customer support is pretty responsive. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

The usability of information displays could be better. Review collected by and hosted on G2.com.