Derek O.
DO
Derek O.
Sales - Purchasing - Customer Service
Construction
Mid-Market (51-1000 emp.)
"Great for note taking and easy to follow up with potential and current customers"
5/5
What do you like best about BIGContacts?

Being able to keep a history of notes from previous conversations and link your outlook so that you can find emails to reference easily. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

Running some reports and wanting to modify reports can be a little difficult. Review collected by and hosted on G2.com.

Response from Bob Walton of BIGContacts
Edit edit

Derek,

Thanks for the review of BigContacts. I wanted to share with you a link to an article that provides a great overview on how to generate reports in the reports tab. Please take a look at this when you have a moment and if you have any specific questions about how to generate a report, please contact our support center directly at support@bigcontacts.com and they will be happy to assist you.

https://bigcontacts.zendesk.com/entries/21310715-Advanced-Search-Report-Builder

Fran W. A.
FA
Fran W. A.
Owner
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Big Contacts is critical for managing my business. It is the best CRM I have ever used!"
5/5
What do you like best about BIGContacts?

It is simple and quick to use and maintain. Any time I have had a question, support is right there for you with quick responses. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

I would like to see the capability of once a file is attached to an email and it is the wrong file, to be able to delete it. I do not like that when an email window is open you can not move it around. Review collected by and hosted on G2.com.

Verified User in Management Consulting
AM
Verified User in Management Consulting
Small-Business (50 or fewer emp.)
"Big Contacts has turned from good to great"
4.5/5
What do you like best about BIGContacts?

Their strive to continually makes Big Contacts better is currently what I enjoy the most! Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

The legacy look to the overall experience - however they are working hard at changing it and I look forward to the updates. Review collected by and hosted on G2.com.

JM
Joan M.
Virtual Assistant
Information Services
Small-Business (50 or fewer emp.)
"Staying on Task!"
4/5
What do you like best about BIGContacts?

I am a Virtual Assistant currently for three Directors with a home party sales company. I love the task and to do lists the most. They really keep me on task and help me prioritize my work load. I love how easy it is to import my client's contacts each month. I use the auto pilot emails to get new contacts connected right away. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

My clients contacts seem to change email address frequently which creates duplicate contacts. I would like to have an easier way to isolate those when they occur so that they can be corrected. A merge of some sort woulc be great so that none of the contact history gets lost. Review collected by and hosted on G2.com.

David E.
DE
David E.
CEO & Founder
Financial Services
Small-Business (50 or fewer emp.)
"Big Contacts is the best CRM System on the market today. The professional support is outstanding!"
5/5
What do you like best about BIGContacts?

The Big Contacts CRM is ready to install with very little training required. If you want to change the details of the data base or report forms, it is a snap! I sincerely believe the setting up should be one of the first things that a business should focus on. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

I dislike the fact that it took me too long to make my final decision. I put myself through a very painful process of investigating many systems on the market. Finding the ideal CRM and marketing system is a very important

decision. What you decide is what you are going to live with for a long time. Consequently, the system should be friendly and supported by professionals who truly care about my success. A new shopper could spend an eternity looking at all of the products on the market. Review collected by and hosted on G2.com.

Rick M.
RM
Rick M.
Sales/Marketing
Information Technology and Services
Small-Business (50 or fewer emp.)
"BigContacts is an Excelent CRM for small businesses"
5/5
What do you like best about BIGContacts?

I like the marketing function best as well as the many of the little features in the software that makes it easy for reporting tools. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

I dislike the ability to mass delete contacts (may have ability but I am currently unaware) and the ability to check contacts to database when importing and update any pertinent information if contact is already in the system. Review collected by and hosted on G2.com.

Response from Bob Walton of BIGContacts
Edit edit

Rick,

Thanks for taking the time to review BigContacts. I have great news for you regarding both of your questions/concerns.

1) We DO in fact offer a mass delete/update function three feature that we call the “Contact Table”. For your convenience, I included a link to an article that show you how and where you can utilize this within your account.

https://bigcontacts.zendesk.com/entries/22491730-Editing-Multiple-Contacts-Contact-Table-

2) Regarding imports, we also offer a feature in our system that will prevent duplicates from being imported. I’ve included a link to a few articles that will give you more information about how to prevent duplicates when you are importing or entering contacts in your system.

https://bigcontacts.zendesk.com/entries/25220854-Import-your-Contacts-Step-by-Step-Guide

https://bigcontacts.zendesk.com/entries/21490054-Importing-ADDITIONAL-data-into-EXISTING-contact-records

Alicia C.
AC
Alicia C.
Dialer Manager
Law Practice
Mid-Market (51-1000 emp.)
"Big Contacts reveiw"
4/5
What do you like best about BIGContacts?

I like that it is a central location for all of our clients information. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

I haven't figured out a way to email and entire group of our clients for mass mailing. Sometimes the program can be too dynamic and won't let you grab your clients vs prospects. Review collected by and hosted on G2.com.

Response from Bob Walton of BIGContacts
Edit edit

Alicia,

Thanks for your review of BigContacts. I know that there are two great tools that we offer the allows you to send an email to a group of your contacts.

1) Group Email - Included in the cost of your subscription, BigContacts has a Group email feature that allows you to filter a list of contacts and send an email to all email addresses at once. The contacts will NOT see each other's email address and a copy of the email will be stored into the contact's history. The group email function is limited to a list of 100 email addresses or fewer.

For your convenience, I have included a link to an article that will show you how and where you can use this in your account.

https://bigcontacts.zendesk.com/entries/21310099-Group-Email

2) Marketing Module - For lists that are larger than 100 contacts, you can utilize our optional Marketing Module. This module gives you all sorts of capabilities including detail reporting on who's opening your emails and what they're looking at. I have included a link to an article & video that will give you a great overview of this module.

https://bigcontacts.zendesk.com/entries/22128329-Overview-of-the-Email-Marketing-Module

Gary D.
GD
Gary D.
Instructor
Financial Services
Small-Business (50 or fewer emp.)
"BigContacts is big bang for the buck"
4.5/5
What do you like best about BIGContacts?

The cost/benefit. Easy to set up & enhance. Highly customizable. I like that files can be stored in each client record. I also like the virtually infinite search capabilities. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

Continuing difficulty with Google calendar syncing. May be a function of the Disconnect and Ghostery apps. Review collected by and hosted on G2.com.

Response from Bob Walton of BIGContacts
Edit edit

Gary,

I contacted our support department this morning to see if we have any outstanding issues/bugs regarding the Google calendar synchronization. They confirmed with me that everything regarding the synchronization is functioning properly.

If you continue to have any issues with the Google calendar segregation please contact our support team directly at support@bigcontacts.com I have seen where they will work with you to actually test this from end-to-end. You can simply provide them with a temporary log into your Google calendar and they will do the full testing and document this with video to show you how they are utilizing the synchronization.

Chris Y.
CY
Chris Y.
Sales Administrator, Franchise Coordinator and Marketing
Construction
Small-Business (50 or fewer emp.)
"Very easy and simple program with nice main features."
2.5/5
What do you like best about BIGContacts?

Very easy and simple program with nice main features. Customer service is very quick to respond and is very helpful. Customer service is very willing to assist and answer questions in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

Could have more features and capabilities. More in depth capabilities and better features for reporting. A better mobile version or an app would also be useful. Review collected by and hosted on G2.com.

John G.
JG
John G.
Sales Director
Leisure, Travel & Tourism
Small-Business (50 or fewer emp.)
"BigContacts has been great!"
4.5/5
What do you like best about BIGContacts?

It is simple to use and has all the important functionality we need without a lot of unnecessary functions that make other applications more complicated and expensive. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

Our learning curve for the ActiveCampaign integration is taking a while, and I've not taken time to learn the sales pipeline/sales stages. Review collected by and hosted on G2.com.