RK

Rakesh K.

SEO Outreach Specialist at

Small-Business (50 or fewer emp.)

2/21/2022

"Highly customizable & secure CRM"

5/5

What do you like best about BIGContacts?

We can easily add custom data fields, take notes, add files, and include tags that enrich contact profiles. It is also easy to limit user access with custom roles and permissions. Since the tool is GDPR compliant, we do not have to worry about data security and confidentiality. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

The mobile version of the CRM could have a better interface. Review collected by and hosted on G2.com.

AC

Verified User in Computer Networking

Small-Business (50 or fewer emp.)

8/6/2021

"CRM with effective customer support"

5/5

What do you like best about BIGContacts?

The support team is responsive and efficient. They promptly address queries and provide satisfactory responses. BIGContacts helps us personalize emails for prospects based on where they stand in the buyer’s journey. The competitive pricing of the tool is an added benefit. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

Some integrations are not fully functional and only offer a limited range of features. Review collected by and hosted on G2.com.

What problems is BIGContacts solving and how is that benefiting you?

BIGContacts offers an exceptional quality of customer service. All our queries so far have been answered within a 24-hour time frame. The CRM tool has helped us ensure that no opportunity is missed out on. It effectively organizes all quality leads and helps store data in custom fields. All in all, it has been a valuable addition to our business and has helped our sales team significantly. Review collected by and hosted on G2.com.

MM

Mukund M.

Sr. SEO Exe

Mid-Market (51-1000 emp.)

11/26/2021

"CRM with reliable customer support"

5/5

What do you like best about BIGContacts?

The customer support team is quite prompt in answering queries. It was easy to set up BIGContacts with its extensive knowledge base and helpdesk support. I find the tool’s pricing to be quite affordable too. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

Some integrations have limited functionality. I would like to see more direct integrations in the future. Review collected by and hosted on G2.com.

AM

Verified User in Market Research

Small-Business (50 or fewer emp.)

11/17/2021

"Effective CRM For Keeping Contacts Organized"

5/5

What do you like best about BIGContacts?

BIGContacts has proven to be a powerful contact management solution for our business. With a detailed view of contact history, pending tasks, notes, files, etc., in one place, we can connect with our customers more effectively. The bulk actions save a lot of our time. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

The search feature could be more advanced since looking up specific contacts gets challenging at times. Review collected by and hosted on G2.com.

MF

Mark F.

VP Sales

Marketing and Advertising

Small-Business (50 or fewer emp.)

8/7/2015

"bigcontacts - its not bad"

4/5

What do you like best about BIGContacts?

easy access from anywhere. i can use it on the fly from my mobile devices. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

some of the settings aren't intuitive. sometimes slow. that might be more about connectivity. Review collected by and hosted on G2.com.

AM

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

8/15/2021

"Great reporting capabilities"

5/5

What do you like best about BIGContacts?

The reporting module with pre-built templates and custom filters helps us keep track of all our business activities. We also like that it’s easy to save these reports, so we do not have to go through the creation process every time to access the reports. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

The mobile version of the app is currently not as functional as the desktop version. Review collected by and hosted on G2.com.

What problems is BIGContacts solving and how is that benefiting you?

We have been able to achieve better efficiency and productivity with BIGContacts. All our leads get captured from web forms and stored in the CRM system, which helps us stay organized. Our executives use the pipeline to track the movement of these leads toward conversion. Overall, our sales numbers have seen a spike since we adopted BIGContacts. Review collected by and hosted on G2.com.

CE

Verified User in Education Management

Mid-Market (51-1000 emp.)

9/23/2021

"Great for capturing and nurturing quality leads"

5/5

What do you like best about BIGContacts?

The webforms for lead capturing work well. The email and letter templates provided by BIGContacts save a huge chunk of our time. Email and skype integrations help connect with customers at the right time. Overall performance of the tool is satisfactory. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

Some API integrations only offer limited functionality. I hope they continue to integrate more business tools with time. Review collected by and hosted on G2.com.

MP

Melanie P.

Manager/management

Small-Business (50 or fewer emp.)

3/12/2020

"It is robust, easy to use and has the best support"

4.5/5

What do you like best about BIGContacts?

BigContacts seems to be the best way to extract data, contact information has all the addresses, tasks and notes in one place, making it easier for everyone to keep track of what is going on with each company . I really like it since I can add custom fields to contacts as a favorite product and even run a search for that field, alerts are very helpful since I don't always go to the website every day so I will know if I have a task if I get a email. I could go for marketing but I'm small enough to do personal emails. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

When I sign up I can send thank you cards and follow-up emails, but I had to sign up for a vertical response so I have to enter contact information twice to do all of that, I have asked for technical assistance on integration but after several emails, I have never received a direct response just that they are working with a provider. Review collected by and hosted on G2.com.

Recommendations to others considering BIGContacts:

We recommend it thanks to its excellent ability to enter information from social networks, the ability to see the daily, weekly and monthly calendar of your entire team. Basic or personalized reports, it is much better than other management companies that I have used, the price is reasonable but some aspects really need a lot of improvements. Review collected by and hosted on G2.com.

What problems is BIGContacts solving and how is that benefiting you?

It helps us look like a great company with recurring task lists, bulk emails, and email storage. Have a place for customer information whether it's a full or pending sale, billing or maintenance issues, and scheduling tasks. Historical data on the consumption of communications, be it phone calls, faxes, meetings, and attachments, including the direct marketing of this type of offer promotion plan for all or some clients. Review collected by and hosted on G2.com.

UB

Verified User in Business Supplies and Equipment

Small-Business (50 or fewer emp.)

4/7/2020

"GREAT CRM"

4.5/5

What do you like best about BIGContacts?

Offers so many features for a small cost Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

It would be nice to scroll through contacts with an arrow while making phone calls, similar to ACT Review collected by and hosted on G2.com.

LW

Laurie W.

Small Business Consultant

Staffing and Recruiting

Small-Business (50 or fewer emp.)

8/6/2015

"Any business operator will benefit from the BigContacts CRM"

5/5

What do you like best about BIGContacts?

Web based means my data is available from any internet connected device. Great help and technical support when required. Review collected by and hosted on G2.com.

What do you dislike about BIGContacts?

There is a limit to how much the appearance can be customised but that's not a deal breaker for me. Review collected by and hosted on G2.com.

Recommendations to others considering BIGContacts:

Take the free trial - what have you got to lose?

Be prepared to do some work on any CRM you implement - it will only work for you if you use it and have the whole team on board! Review collected by and hosted on G2.com.

What problems is BIGContacts solving and how is that benefiting you?

I run a small automotive recruitment business in Melbourne Australia and have used local databases for many years. In this industry you need to keep track of "who's who in the zoo" and all previous interactions with them.

Several years ago I switched from PC to Mac.

My database software was PC only and rather than install Windows on my beautiful new iMac I decided to look for alternatives that would work easily cross-platform.

Despite knowing very little about web based applications at that time, I decided to give BigContacts a try. The learning curve was reasonably painless and the support available from BigContacts made the transition relatively easy.

At the time I had an associate based in another state and it was great to have both of us on the same CRM as It allowed me to easily monitor his activities and share information.

Since then BigContacts have released a new and improved version of the software. BigContacts are very pro-active when it comes to improving the CRM and innovating new features. They take the time to talk to their users and are receptive to all feedback and feedback.

I cannot compare BigContacts to other similar products, but because it works so well I have no intention of changing anytime soon.

I believe that all businesses will benefit from using a web based CRM. If a "one man band" like me can derive significant upside from using BigContacts, the benefits for a business with multiple staff / locations will be even greater. Review collected by and hosted on G2.com.