Sri C.
SC
Sri C.
Supply Chain Manager
Small-Business (50 or fewer emp.)
"Better Ecommerce platform with inbuild integrations"
4.5/5
What do you like best about BigCommerce?

its works well with Built in SEO, multi channel selling, customizing domains and adding other marketing application to promote my products. Its like an all in one built inn platform. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

Nothing much but version upgrades are sometimes tedious and also creating custom functions is not beginner friendly may be using AI to create a Workflow would be very helpful, Review collected by and hosted on G2.com.

Sarah G.
SG
Sarah G.
Web Developer
Mid-Market (51-1000 emp.)
"Great Ecommerce Platform for B2B Companies"
4.5/5
What do you like best about BigCommerce?

The support from BigCommerce has been great along with the features that get rolled out in the B2B space. We spent an extensive time choosing the right platform and we made the best decision going with BigCommerce. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

I dislike the page builder if you are using the out of the box front-end. If you go headless there is a lot more flexibility but more difficult to maintain. I believe they are solving this issue with catalyst and makeshift. Review collected by and hosted on G2.com.

Verified User in Furniture
AF
Verified User in Furniture
Small-Business (50 or fewer emp.)
"Decent Ecommerce Platform"
2/5
What do you like best about BigCommerce?

Decent live chat support. Easier to use compared to Woocommerce or Magento. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

Shopify is a better option for 99% of ecommerce clients. Review collected by and hosted on G2.com.

Mike M.
MM
Mike M.
VP of Commercial
Mid-Market (51-1000 emp.)
"Good, Responsive Company with Nice B2B Features"
4/5
What do you like best about BigCommerce?

Super user friendly with intutive interface that doesn't require coding. Customer Support is solid and timely. Uptime is consistent and above standard. They bought bundel B2B which really upgraded their B2B functionality. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

Still very much a B2C platform. Upgrades on integrating B2B will be key to their growth in that space. Review collected by and hosted on G2.com.

Anthony B.
AB
Anthony B.
Senior Systems Engineer
Computer & Network Security
Mid-Market (51-1000 emp.)
"Flexible, Highly Customisable, and Easy to Integrate"
4.5/5
What do you like best about BigCommerce?

It’s flexible, highly customisable, and can be integrated very easily. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

Creating custom themes can be difficult, and the B2B side still needs some work. Review collected by and hosted on G2.com.

Louise M.
LM
Louise M.
Online administrator
Small-Business (50 or fewer emp.)
"Big Commerce - great platform even for beginners"
5/5
What do you like best about BigCommerce?

Great technical assistance , we recently had a card attacking incident and we were given some good advice Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

If there was an option to block a specific users email from attempting abandoned orders when checking if credit cards work , this would be great as an extra fraud protection Review collected by and hosted on G2.com.

Omar C.
OC
Omar C.
Head Of Ecommerce
Small-Business (50 or fewer emp.)
"Perfect Open Source Solution for Simple Projects"
4/5
What do you like best about BigCommerce?

I like it because it's open source and a good choice for starting something small that doesn't require too much configuration. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

You need to rely on a developer full time. Review collected by and hosted on G2.com.

BT
Brian T.
VP
Mid-Market (51-1000 emp.)
"One of the easiest deployments of any platform"
5/5
What do you like best about BigCommerce?

I love how much is out-of-box with regard to curated services. While competitors offer large ecosystems of apps, we find that more time is spent regretting our apps whereas BigCommerce is very buttoned up. Less to worry about. The custom service is incredible. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

Although the apps are great, there are fewer, so we need to either turn to third parties or custom build our own. It's not a deal breaker by any means, but I'm sure this will grow in time. Review collected by and hosted on G2.com.

Chloe S.
CS
Chloe S.
Digital Marketing Coordinator
Mid-Market (51-1000 emp.)
"Effortless to Use with Outstanding Customer Service"
5/5
What do you like best about BigCommerce?

BigCommerce is very easy to use and customer service is fast Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

Product description editing is a bit tricking and could be improved. You have to get the spacing just right for it to look good. Review collected by and hosted on G2.com.

Noah R.
NR
Noah R.
Marketing Director
Small-Business (50 or fewer emp.)
"Exceptionally User-Friendly and Accessible for All Skill Levels"
4.5/5
What do you like best about BigCommerce?

The user-friendly nature is my favorite thing! I don't need a great level of experience to work in it. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

Some of the random errors we encounter are frustrating. Have not gotten much solutions from support even though they are very prompt. Review collected by and hosted on G2.com.