The best part about using BigCommerce has been their support team. They’ve consistently gone above and beyond, always quick to respond and incredibly helpful when it comes to navigating the platform. Whether it’s resolving technical issues or guiding me through features, their support has made the entire experience so much smoother. Honestly, it’s been the biggest upside of choosing BigCommerce. Review collected by and hosted on G2.com.

One of the main downsides of BigCommerce is the limited customization options. To make meaningful changes, it often feels like you need a developer’s help, which can be frustrating if you’re looking for flexibility. On top of that, many of the available apps aren’t very integration-friendly, making it harder to streamline everything into one smooth workflow. Review collected by and hosted on G2.com.

It’s easy to set up new products and edit existing products. Review collected by and hosted on G2.com.

It’s missing a drag-and-drop editor, which makes it difficult to customize—especially for people who aren’t developers. Review collected by and hosted on G2.com.

I like how BigCommerce makes setting up and managing an online store simple, fast, and flexible. It gives you powerful built-in features, smooth integrations, and solid performance without needing heavy tech skills. Review collected by and hosted on G2.com.

I dislike that BigCommerce can feel limiting with its design customization and that some advanced features require extra apps or higher-tier plans, which can make it more expensive as you scale. Review collected by and hosted on G2.com.

Easy to use, import and export product data into the backend. You can track the order status, send invoice via email. There is no need to have several plugins or tools to do everything. Inbuild store also provides marketing applications to send promotional emails. No clunky feeling, clean dashboard, showing sales revenue, set up custom functions for the products as well. Review collected by and hosted on G2.com.

Nothing as of now. The New version updates may be sometimes time consuming. Review collected by and hosted on G2.com.

The app was easy to integrate and replace the existing BM. The UI of the app is user friendly. The BM is used daily for orders, updation of product details. It has an extra feature of App Marketplace in which we can easily integrate third party services through bigcommerce. It offers a lot of customisation options. Either we can use the storefront of bigcommerce or we can easily integrate other storefront too as we used in our project. Customer Support is very good solves all the issue raised related to app. Like we were facing issues related to checkout that if the user comes from checkout to storefront the user is logged out on the storefront as we are using storefront of next.js/vercel . Customer support helped us a lot in resolving this issue. Review collected by and hosted on G2.com.

1. Any issue raised related to app is released after a long time.

2. Products - UI lacks/Hangs when any product is opened. Review collected by and hosted on G2.com.

I like the Built-in Features: BigCommerce has more native features than most competitors, reducing reliance on third-party apps. Out-of-the-box capabilities like faceted search, multi-currency support, real-time shipping quotes, and abandoned cart saver are huge wins.

API Flexibility is Great: With an open API structure and headless commerce capabilities, developers can build truly custom solutions while marketers still enjoy an intuitive backend.

Great Multi-Channel Selling: Native integrations with Amazon, eBay, Facebook, TikTok, and Google Shopping make omnichannel selling seamless. Review collected by and hosted on G2.com.

While the Stencil theme framework is solid, drag-and-drop design capabilities aren’t as intuitive as Shopify’s or Wix’s. Beginners might feel a steeper learning curve.

The App Ecosystem, Is growing fast, but still slightly behind Shopify in terms of third-party app variety.

While competitive at the entry level, BigCommerce automatically upgrades you to higher tiers based on your revenue, which can catch some users off guard. Review collected by and hosted on G2.com.

easy search functionality, easy editable fields on store front. Fairly good integration to our dispatch system. Review collected by and hosted on G2.com.

Duplicating work across our sites, wish we could copy and paste to other stores. Review collected by and hosted on G2.com.

The amount of apps there is to intergrate to, and the website configuration is easy to a handle off Review collected by and hosted on G2.com.

Nothing really. Its actually a pretty good site to create a website.. If anything id say the price could be a little lower, being Australia i thought that it would hav to be the [toce and but even that reasonable lol Review collected by and hosted on G2.com.

BigCommerce continues to evolve and improve. We haven't had any significant issues; some small incidents have occurred, but the website and checkout were not affected. Review collected by and hosted on G2.com.

The biggest challenge we’ve faced is maintaining customizations when updating themes, specifically the home page. It would be great if there were more product collections available such as customer browsing history, related to your search, etc. If BigCommerce offered tools to manage theme file updates, allowing changes to be merged or “version-controlled”, we could upgrade our site design without manual rework or risk of losing important modifications. Review collected by and hosted on G2.com.

Big Commerce's user interface was, BY FAR, the easiest that I've used. It integrated easily with our ERP system and makes returns a breeze. It's secure and weeds out fraudulent orders exceptionally well. Because of it's integration with Zonos, we are able to ship around the world easily and accurately. Their customer service is exemplary as well. I never have to wait for someone to help and they always resolve the issue quickly and completely. Review collected by and hosted on G2.com.

I haven't found a downside or "con" about Big Commerce yet! Review collected by and hosted on G2.com.