--- title: BigCommerce Reviews meta\_title: 'BigCommerce Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 580 reviews by the users' company size, role or industry to find out how BigCommerce works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 580 scale: '5' date\_modified: '2026-08-11' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- ### BigCommerce Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of BigCommerce, highlighting its straightforward setup and seamless integration capabilities. [(40 mentions)](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1347675&qs=pros-and-cons#reviews) Users commend the **top-notch customer support** of BigCommerce, appreciating their responsiveness and dedication to needs. [(21 mentions)](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1347701&qs=pros-and-cons#reviews) Users enjoy the **easy integration** features of BigCommerce, seamlessly connecting with various systems and tools. [(14 mentions)](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1345194&qs=pros-and-cons#reviews) Users praise BigCommerce for its **user-friendly interface and built-in features** , making online store creation seamless and effective. [(12 mentions)](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1345788&qs=pros-and-cons#reviews) Users value the **easy app integration** of BigCommerce, enhancing their store management and analytics capabilities effortlessly. [(11 mentions)](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1345393&qs=pros-and-cons#reviews) Users experience **limited customization** options in BigCommerce, hindering their ability to tailor their store effectively. [(12 mentions)](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1344852&qs=pros-and-cons#reviews) Users find BigCommerce **expensive** , suggesting that lower pricing would enhance accessibility and customer satisfaction. [(11 mentions)](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1346704&qs=pros-and-cons#reviews) Users struggle with **difficult customization** , facing limited options for personalizing their BigCommerce experience effectively. [(9 mentions)](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1345548&qs=pros-and-cons#reviews) Users face **customization difficulties** with BigCommerce, struggling to achieve unique designs and features for their stores. [(7 mentions)](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1345117&qs=pros-and-cons#reviews) Users face **limited features** on BigCommerce, often needing third-party apps and significant customizations, leading to switching platforms. [(7 mentions)](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1344881&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of BigCommerce ##### 1. Ease of Use Users value the **ease of use** of BigCommerce, highlighting its straightforward setup and seamless integration capabilities. [ See 40 mentions ](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1347675&qs=pros-and-cons#reviews) See Related User Reviews PS Phil S. Mid-Market (51-1000 emp.) 4.5/5 "Effortless App Integration on an Intuitive Platform" What do you like about BigCommerce? This platform is very user-friendly and offers access to thousands of apps that you can easily download and use. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 2.0/5 "Decent Ecommerce Platform" What do you like about BigCommerce? Decent live chat support. Easier to use compared to Woocommerce or Magento. ##### 2. Customer Support Users commend the **top-notch customer support** of BigCommerce, appreciating their responsiveness and dedication to needs. [ See 21 mentions ](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1347701&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 2.0/5 "Decent Ecommerce Platform" What do you like about BigCommerce? Decent live chat support. Easier to use compared to Woocommerce or Magento. ![Chloe S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chloe S.") CS Chloe S. Mid-Market (51-1000 emp.) 5.0/5 "Effortless to Use with Outstanding Customer Service" What do you like about BigCommerce? BigCommerce is very easy to use and customer service is fast ##### 3. Easy Integration Users enjoy the **easy integration** features of BigCommerce, seamlessly connecting with various systems and tools. [ See 14 mentions ](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1345194&qs=pros-and-cons#reviews) See Related User Reviews ![Anthony B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony B.") AB Anthony B. Mid-Market (51-1000 emp.) 4.5/5 "Flexible, Highly Customisable, and Easy to Integrate" What do you like about BigCommerce? It’s flexible, highly customisable, and can be integrated very easily. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.0/5 "Easy Search and Editable Storefront, but Copying Across Stores Needs Work" What do you like about BigCommerce? easy search functionality, easy editable fields on store front. Fairly good integration to our dispatch system. ##### 4. Product Management Users praise BigCommerce for its **user-friendly interface and built-in features** , making online store creation seamless and effective. [ See 12 mentions ](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1345788&qs=pros-and-cons#reviews) See Related User Reviews ![Abhilasha .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhilasha .") A Abhilasha . 4.0/5 "Robust E-commerce Platform with Room for Improvement" What do you like about BigCommerce? I appreciate how BigCommerce keeps our busy online store running smoothly with product listings,pricing rules and order processing all in one place.It ![Emilie P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emilie P.") EP Emilie P. Mid-Market (51-1000 emp.) 4.0/5 "Comprehensive E-commerce with Multilingual Support" What do you like about BigCommerce? I like BigCommerce because it's easy to use, which allows us to do a lot of things right within the webpage. We use it for both our English and French ##### 5. App Integration Users value the **easy app integration** of BigCommerce, enhancing their store management and analytics capabilities effortlessly. [ See 11 mentions ](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1345393&qs=pros-and-cons#reviews) See Related User Reviews PS Phil S. Mid-Market (51-1000 emp.) 4.5/5 "Effortless App Integration on an Intuitive Platform" What do you like about BigCommerce? This platform is very user-friendly and offers access to thousands of apps that you can easily download and use. ![NIKHIL A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NIKHIL A.") NA NIKHIL A. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Store Setup with Powerful Features" What do you like about BigCommerce? I like how BigCommerce makes setting up and managing an online store simple, fast, and flexible. It gives you powerful built-in features, smooth integ ### 5 Cons or Disadvantages of BigCommerce ##### 1. Limited Customization Users experience **limited customization** options in BigCommerce, hindering their ability to tailor their store effectively. [ See 12 mentions ](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1344852&qs=pros-and-cons#reviews) See Related User Reviews ![Anthony B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony B.") AB Anthony B. Mid-Market (51-1000 emp.) 4.5/5 "Flexible, Highly Customisable, and Easy to Integrate" What do you dislike about BigCommerce? Creating custom themes can be difficult, and the B2B side still needs some work. ![Chad G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad G.") CG Chad G. Small-Business (50 or fewer emp.) 2.0/5 "Straightforward for Basics, but Limited Features and Unresolved Support Issues" What do you dislike about BigCommerce? Lack of functionality, lack of reputable third party apps and plugins, a requirement for many theme customizations to meet business and marketing need ##### 2. Expensive Users find BigCommerce **expensive** , suggesting that lower pricing would enhance accessibility and customer satisfaction. [ See 11 mentions ](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1346704&qs=pros-and-cons#reviews) See Related User Reviews ![NIKHIL A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NIKHIL A.") NA NIKHIL A. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Store Setup with Powerful Features" What do you dislike about BigCommerce? I dislike that BigCommerce can feel limiting with its design customization and that some advanced features require extra apps or higher-tier plans, wh ![Tom L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom L.") TL Tom L. Small-Business (50 or fewer emp.) 4.5/5 "Easy Website Setup with Tons of Integrations, But Price Could Be Lower" What do you dislike about BigCommerce? Nothing really. Its actually a pretty good site to create a website.. If anything id say the price could be a little lower, being Australia i thought ##### 3. Difficult Customization Users struggle with **difficult customization** , facing limited options for personalizing their BigCommerce experience effectively. [ See 9 mentions ](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1345548&qs=pros-and-cons#reviews) See Related User Reviews ![Anthony B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony B.") AB Anthony B. Mid-Market (51-1000 emp.) 4.5/5 "Flexible, Highly Customisable, and Easy to Integrate" What do you dislike about BigCommerce? Creating custom themes can be difficult, and the B2B side still needs some work. ![Chad G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad G.") CG Chad G. Small-Business (50 or fewer emp.) 2.0/5 "Straightforward for Basics, but Limited Features and Unresolved Support Issues" What do you dislike about BigCommerce? Lack of functionality, lack of reputable third party apps and plugins, a requirement for many theme customizations to meet business and marketing need ##### 4. Customization Difficulty Users face **customization difficulties** with BigCommerce, struggling to achieve unique designs and features for their stores. [ See 7 mentions ](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1345117&qs=pros-and-cons#reviews) See Related User Reviews PS Phil S. Mid-Market (51-1000 emp.) 4.5/5 "Effortless App Integration on an Intuitive Platform" What do you dislike about BigCommerce? We find ourselves needing a BigCommerce developer more often than I think should be necessary. Some apps require custom integration, especially if you ![Chad G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad G.") CG Chad G. Small-Business (50 or fewer emp.) 2.0/5 "Straightforward for Basics, but Limited Features and Unresolved Support Issues" What do you dislike about BigCommerce? Lack of functionality, lack of reputable third party apps and plugins, a requirement for many theme customizations to meet business and marketing need ##### 5. Limited Features Users face **limited features** on BigCommerce, often needing third-party apps and significant customizations, leading to switching platforms. [ See 7 mentions ](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1344881&qs=pros-and-cons#reviews) See Related User Reviews ![Chad G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad G.") CG Chad G. Small-Business (50 or fewer emp.) 2.0/5 "Straightforward for Basics, but Limited Features and Unresolved Support Issues" What do you dislike about BigCommerce? Lack of functionality, lack of reputable third party apps and plugins, a requirement for many theme customizations to meet business and marketing need ![NIKHIL A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NIKHIL A.") NA NIKHIL A. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Store Setup with Powerful Features" What do you dislike about BigCommerce? I dislike that BigCommerce can feel limiting with its design customization and that some advanced features require extra apps or higher-tier plans, wh ![Sri C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sri C.") SC Sri C. Supply Chain Manager Small-Business (50 or fewer emp.) 7/29/2025 "Better Ecommerce platform with inbuild integrations" 4.5/5 What do you like best about BigCommerce? its works well with Built in SEO, multi channel selling, customizing domains and adding other marketing application to promote my products. Its like an all in one built inn platform. Review collected by and hosted on G2.com. What do you dislike about BigCommerce? Nothing much but version upgrades are sometimes tedious and also creating custom functions is not beginner friendly may be using AI to create a Workflow would be very helpful, Review collected by and hosted on G2.com. What problems is BigCommerce solving and how is that benefiting you? It solves using multiple tools, and built in SEO, Order management and fulfilment and sending Invoice via email also use other applications to promote products. I don't have to rely on so many subscriptions and integrate so many plugins or tools. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sarah G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah G.") SG Sarah G. Web Developer Mid-Market (51-1000 emp.) 6/30/2025 "Great Ecommerce Platform for B2B Companies" 4.5/5 What do you like best about BigCommerce? The support from BigCommerce has been great along with the features that get rolled out in the B2B space. We spent an extensive time choosing the right platform and we made the best decision going with BigCommerce. Review collected by and hosted on G2.com. What do you dislike about BigCommerce? I dislike the page builder if you are using the out of the box front-end. If you go headless there is a lot more flexibility but more difficult to maintain. I believe they are solving this issue with catalyst and makeshift. Review collected by and hosted on G2.com. What problems is BigCommerce solving and how is that benefiting you? BigCommerce allows us to serve our B2B customers with a D2C experience. We also are able to create a lot of custom price lists which is a crucial feature for our business. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Furniture](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Furniture") AF Verified User in Furniture Small-Business (50 or fewer emp.) 1/15/2022 "Decent Ecommerce Platform" 2/5 What do you like best about BigCommerce? Decent live chat support. Easier to use compared to Woocommerce or Magento. Review collected by and hosted on G2.com. What do you dislike about BigCommerce? Shopify is a better option for 99% of ecommerce clients. Review collected by and hosted on G2.com. What problems is BigCommerce solving and how is that benefiting you? Ecommerce platform. Listing products and generating sales. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 2/23/2026 Current UserValidated ReviewerSource: Organic ![Mike M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike M.") MM Mike M. VP of Commercial Mid-Market (51-1000 emp.) 7/30/2025 "Good, Responsive Company with Nice B2B Features" 4/5 What do you like best about BigCommerce? Super user friendly with intutive interface that doesn't require coding. Customer Support is solid and timely. Uptime is consistent and above standard. They bought bundel B2B which really upgraded their B2B functionality. Review collected by and hosted on G2.com. What do you dislike about BigCommerce? Still very much a B2C platform. Upgrades on integrating B2B will be key to their growth in that space. Review collected by and hosted on G2.com. What problems is BigCommerce solving and how is that benefiting you? Ease of use is the primary reason why we use this platform. Zero IT involvement is a very convenient way to go to market. Faster and cheaper is the way to go. Review collected by and hosted on G2.com. Show More 8/19/2025 Current UserValidated ReviewerSource: Organic ![Anthony B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony B.") AB Anthony B. Senior Systems Engineer Computer & Network Security Mid-Market (51-1000 emp.) 2/19/2026 "Flexible, Highly Customisable, and Easy to Integrate" 4.5/5 What do you like best about BigCommerce? It’s flexible, highly customisable, and can be integrated very easily. Review collected by and hosted on G2.com. What do you dislike about BigCommerce? Creating custom themes can be difficult, and the B2B side still needs some work. Review collected by and hosted on G2.com. What problems is BigCommerce solving and how is that benefiting you? It is our commerce platform Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Louise M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Louise M.") LM Louise M. Online administrator Small-Business (50 or fewer emp.) 8/29/2024 "Big Commerce - great platform even for beginners" 5/5 What do you like best about BigCommerce? Great technical assistance , we recently had a card attacking incident and we were given some good advice Review collected by and hosted on G2.com. What do you dislike about BigCommerce? If there was an option to block a specific users email from attempting abandoned orders when checking if credit cards work , this would be great as an extra fraud protection Review collected by and hosted on G2.com. What problems is BigCommerce solving and how is that benefiting you? It is great that we can add different price levels, we could not do this with a previous platform we considered without using a plug-in. As the online help is so amazin, even our junior staff can use it without any coding / technical experience. Review collected by and hosted on G2.com. Show More 7/23/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Omar C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Omar C.") OC Omar C. Head Of Ecommerce Small-Business (50 or fewer emp.) 12/9/2025 "Perfect Open Source Solution for Simple Projects" 4/5 What do you like best about BigCommerce? I like it because it's open source and a good choice for starting something small that doesn't require too much configuration. Review collected by and hosted on G2.com. What do you dislike about BigCommerce? You need to rely on a developer full time. Review collected by and hosted on G2.com. What problems is BigCommerce solving and how is that benefiting you? I'm not currently using it; I only tested it. However, if this were my preferred platform, the main issue I would be addressing is setting up a basic store and launching a business. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic BT Brian T. VP Mid-Market (51-1000 emp.) 8/19/2025 "One of the easiest deployments of any platform" 5/5 What do you like best about BigCommerce? I love how much is out-of-box with regard to curated services. While competitors offer large ecosystems of apps, we find that more time is spent regretting our apps whereas BigCommerce is very buttoned up. Less to worry about. The custom service is incredible. Review collected by and hosted on G2.com. What do you dislike about BigCommerce? Although the apps are great, there are fewer, so we need to either turn to third parties or custom build our own. It's not a deal breaker by any means, but I'm sure this will grow in time. Review collected by and hosted on G2.com. What problems is BigCommerce solving and how is that benefiting you? Consolidating the day-to-day tools that most ecom merchants want to run in-house. This alleviates the cost burden on them while letting us focus more on ROI driven efforts. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Chloe S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chloe S.") CS Chloe S. Digital Marketing Coordinator Mid-Market (51-1000 emp.) 12/15/2025 "Effortless to Use with Outstanding Customer Service" 5/5 What do you like best about BigCommerce? BigCommerce is very easy to use and customer service is fast Review collected by and hosted on G2.com. What do you dislike about BigCommerce? Product description editing is a bit tricking and could be improved. You have to get the spacing just right for it to look good. Review collected by and hosted on G2.com. What problems is BigCommerce solving and how is that benefiting you? It solves our need for a ecommerce platform. It automates emails like abandoned cart emails. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Noah R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noah R.") NR Noah R. Marketing Director Small-Business (50 or fewer emp.) 12/16/2025 "Exceptionally User-Friendly and Accessible for All Skill Levels" 4.5/5 What do you like best about BigCommerce? The user-friendly nature is my favorite thing! I don't need a great level of experience to work in it. Review collected by and hosted on G2.com. What do you dislike about BigCommerce? Some of the random errors we encounter are frustrating. Have not gotten much solutions from support even though they are very prompt. Review collected by and hosted on G2.com. What problems is BigCommerce solving and how is that benefiting you? Helping us sell direct to our customers. Review collected by and hosted on G2.com. 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