BigCommerce Reviews & Product Details

BigCommerce makes it easy to build and edit our website. We started our project to build a new website for our company late last year and we went live within 3 months with a small team. The user experience is amazing, and the performance has been great so far, we haven't run into any issues. Review collected by and hosted on G2.com.

It's a bit of a learning curve, but you can say that for almost any software. Once we got the hang of it, it's very simple to use and navigate. Review collected by and hosted on G2.com.

I appreciate how BigCommerce keeps our busy online store running smoothly with product listings,pricing rules and order processing all in one place.It turns what used to be daily firefighting into something predictable and manageable.I really like how stable it is under pressure,sales, product additions and pricing changes don't cause chaos and checkout remains reliable.That consistency is more important to us than having fancy features.The initial setup was easier than expected and once everything was validated,the platform settled into a stable rhythm. I’d recommend BigCommerce to teams serious about ecommerce and anticipating growth because it consistently removes daily stress and scales calmly. Review collected by and hosted on G2.com.

Some areas still feel stuck in the past. Simple layout edits often turn into developer tasks and too many basic needs are pushed into paid apps. Managing performance for a large catalog also takes manual effort,which feels avoidable for a platform at this level.Performance depends a lot on manual tuning. We’ve had to optimize images,watch indexing and adjust caching ourselves to keep pages fast.I’d like BigCommerce to handle more of that automatically,so speed doesn’t rely on constant monitoring as products scale. Review collected by and hosted on G2.com.

I like BigCommerce because it's easy to use, which allows us to do a lot of things right within the webpage. We use it for both our English and French sites, and everything is in one place. It's convenient that we can manage products and communications between SAP, Google Drive, and more, all at once. The analytics feature is great, and once you learn how to use the web builder, it's quite effective. Review collected by and hosted on G2.com.

I think the page builder and the options could be better. The web builder is okay, but it could be easier to use and more friendly. The initial setup felt lengthy, but it's more about taking the time to understand the software than an issue with BigCommerce itself. Review collected by and hosted on G2.com.

I really like how easy it is to add products right down the line with BigCommerce. Being able to add products so quickly is a plus as our prior platform was not so easy. I think in general it's a very easy-to-use platform that isn't overwhelming with features unless you want to dive deep. Its front end is very clean and simple to understand with capabilities to do much more! The initial setup was all pretty smooth, and it's just so easy to use that I'd rate it a 10 out of 10. Review collected by and hosted on G2.com.

We occasionally will see some glitches on our site where changes are not immediately visible (backed up in que) but, other than that things run well! Review collected by and hosted on G2.com.

BigCommerce makes it easy to build and maintain a website. Their templates and web design tools remove the need to have coding skills. Their pricing is also competitive in the market. Review collected by and hosted on G2.com.

It doesn't integrate as easily as Shopify with some tools making it impossible to implement some strategies. Customer support can be an issue if you have a team because to contact customer support they need to have the owners account pin. Review collected by and hosted on G2.com.

Relatively straightforward platform that can meet some basic Ecommerce needs. Review collected by and hosted on G2.com.

Lack of functionality, lack of reputable third party apps and plugins, a requirement for many theme customizations to meet business and marketing needs, lack of resolution when dealing with support. Review collected by and hosted on G2.com.

This platform is very user-friendly and offers access to thousands of apps that you can easily download and use. Review collected by and hosted on G2.com.

We find ourselves needing a BigCommerce developer more often than I think should be necessary. Some apps require custom integration, especially if your website has any custom development. Review collected by and hosted on G2.com.

Bigcommerce has started a partner educational program which allows the users of the app to understand the flow of the BM which is a great thing to do. They also provide certificates for the course. You can implement Bigcommerce smoothly and replace the existing old BM. If site is having products and orders are being placed then this app is best for daily use. The Customer support is also good. They provide a solution instantly if you face any problem. The BM is easy to use on a daily basis. The Layout of the BM is easily understandable. If you are not IT professional then you can also use the BM easily. Review collected by and hosted on G2.com.

New issue that we faced in the project that when we integrated the third-party app "PIMBERLY - which is a product information management tool", there were some restrictions that caused an issue with updating the metafields of the products of the site This is why we needed to update the code and add a new metafield to get our work done.

If you find any issue with their BM, then they will release the required changes once in six months with all other changes. which is quite annoying. Review collected by and hosted on G2.com.

The best part about using BigCommerce has been their support team. They’ve consistently gone above and beyond, always quick to respond and incredibly helpful when it comes to navigating the platform. Whether it’s resolving technical issues or guiding me through features, their support has made the entire experience so much smoother. Honestly, it’s been the biggest upside of choosing BigCommerce. Review collected by and hosted on G2.com.

One of the main downsides of BigCommerce is the limited customization options. To make meaningful changes, it often feels like you need a developer’s help, which can be frustrating if you’re looking for flexibility. On top of that, many of the available apps aren’t very integration-friendly, making it harder to streamline everything into one smooth workflow. Review collected by and hosted on G2.com.

I like how BigCommerce makes setting up and managing an online store simple, fast, and flexible. It gives you powerful built-in features, smooth integrations, and solid performance without needing heavy tech skills. Review collected by and hosted on G2.com.

I dislike that BigCommerce can feel limiting with its design customization and that some advanced features require extra apps or higher-tier plans, which can make it more expensive as you scale. Review collected by and hosted on G2.com.