[ BeyondT... Reviews ](https://www.g2.com/products/beyondtrust-remote-support/reviews) [ BeyondT... Reviews ](https://www.g2.com/products/beyondtrust-remote-support/reviews) # BeyondTrust Remote Support Features ##### ## Administration (19) Usage Information Offers visibility into employee device activity Integrations Allows for integration of support, chat, diagnostic or other IT management tools Diagnostics Provides administrators with performance information to Session Recording Provides the ability to record remote access and support sessions Session Transfer Allows remote access and support sessions to be transferred between users Unattended Access Allows administrators access to devices, regardless of end-user's presence File Sharing Allows remote users to share files with other remote users Policy, User, and Role Management Creates access requirements and standards and establishes user, roles, and access rights. Approval Workflows Allows administrators to approve or reject access changes to using defined workflows. Automated Provisioning Automates provisioning and deprovisioning to reduce the amount of administrative manual work. Bulk Changes Reduces manual administrative work. Centralized Management Manages identity information from on-premise and cloud applications. Self-Service Access Requests Automatically allows access if users meet policy requirements. Screen Sharing Provides screen sharing options to allow access to view or control real-time activities. File Sharing Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. Session Recording Provides the ability to record remote access and support sessions. Unattended Remote Access Provides remote access to computers at any time, without an end-user present. Multi - Session Handling Provides multiple technician support simultaneously. Multi-Monitor Support Allows users to switch between multiple end users’ monitors with a single click. Show More ##### ## Platform (4) Cross-Platform Access Allows remote usage and access across a range of operating systems and device types Mobile Device Access Allows remote desktop administrators access to connected mobile devices Applications Management Centrally manages, configures, and oversees applications on employee devices Remote Device Control Allows administators to take control of a connected endpoint device Show More ##### ## Security (5) Remote Wipe Enable the remote locking down and encryption of employee devices Device Management Unifies endpoint management of employee devices Device Enrollment Registers employee-owned or company-distributed devices for IT access Data Encryption Implements encryption standards to secure data both in transit and at rest. Compliance Provides compliance to multiple industry standards like HIPAA and GDPR. Show More ##### ## Functionality (10) Multi-Factor Authentication Provides support for Multi-Factor authentication, so users are required to provide multiple factors to authenticate. Single Sign-On Provides a single access point for users to access multiple cloud products without multiple logins. BYOD support Enables users to bring-your-own-device to access company applications. Password Vault Stores credentials and passwords in a secure vault. Eliminates hard-coded passwords. Hides passwords from users. Centralized management Ensures that credentials are centrally stored (in a secure vault) and when changed, that systems remain connected. Role-based security Allows privileges based on roles, such as business unit or other factors. Live notifications Configure which events will trigger a notification to prevent privileged access abuse in real-time. Live session recording & playback Offers live session recording and playback for compliance and auditing purposes. Hide passwords Offers the option to hide passwords when sharing with users, such as contract workers Temporary, time-limited privilege Allows for temporary privileges for a defined task or period of time, to reduce the risk of credential abuse. Show More ##### ## Monitoring (3) Audit Logging Provides audit logs for compliance reasons. Activity Logging Monitors, records, and logs both real-time and post-event activity. Anomaly Detection Detects abnormal user behavior to mitigate risks. Show More ##### ## Reporting (2) Audit log Creates a comprehnsive log of all activities when utilizing Privileged Access Management Software software. Reporting Includes reporting functionality. Show More ##### ## ServiceNow Apps (2) ServiceNow Integration How satisfied are you with this app/integration in the ServiceNow ecosystem? Value How valuable is it to be able to use this product with ServiceNow? Show More ##### ## Maintenance (2) Remote Reboot Remotely wake, restart, and install applications on sleeping devices. Remote Printing Print files from remote computer onto the local printer, without having to transfer the file between computers. Show More ##### ## Communication (4) Text Chat Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat. VoIP Provides voice over IP calling solutions. Video Conference Call Provides pre-session or in-session video call options to resolve issues. Screen Annotations Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. Show More ##### ## Device Support (3) Mobile Device Access Allows mobile device access to provide support or connect to your computer from anywhere. Multi-Platform Support Provides support across iOS, Mac, Android, PC and other devices. Cross-Platform Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. Show More ##### ## Performance (1) Reporting Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries. Show More ##### ## Agentic AI - ServiceNow Store Apps (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ## Top-Rated Alternatives [ ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer") TeamViewer 4.5/5(4,045) ](https://www.g2.com/products/teamviewer/reviews) [ ![AnyDesk](https://images.g2crowd.com/uploads/product/hd_favicon/3188fa6e676a4d59bcc012231f4b06c3/anydesk.svg "AnyDesk") AnyDesk 4.5/5(1,101) ](https://www.g2.com/products/anydesk/reviews) [ ![Zoho Assist](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7ee2cab523a7147547566ed433736ac6/zoho-assist.png "Zoho Assist") Zoho Assist 4.7/5(712) ](https://www.g2.com/products/zoho-assist/reviews) [ View All Alternatives ](https://www.g2.com/products/beyondtrust-remote-support/competitors/alternatives) BeyondTrust Remote Support Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_67b650fba26f6ecb33820bbeeb1978fa/teamviewer.png "Product Avatar Image") TeamViewer 4.5/5(4,045) [ Compare Now ](https://www.g2.com/compare/beyondtrust-remote-support-vs-teamviewer) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_835184e44732dba2f0ee21995c2e73ad/screenconnect.png "Product Avatar Image") ScreenConnect 4.7/5(504) [ Compare Now ](https://www.g2.com/compare/beyondtrust-remote-support-vs-screenconnect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image") AnyDesk 4.5/5(1,101) [ Compare Now ](https://www.g2.com/compare/anydesk-vs-beyondtrust-remote-support) ##### Categories on G2 [ Remote Support ](https://www.g2.com/categories/remote-support)[ ServiceNow Store Apps ](https://www.g2.com/categories/servicenow-store-apps)[ Remote Desktop ](https://www.g2.com/categories/remote-desktop) [ Privileged Access Management (PAM) ](https://www.g2.com/categories/privileged-access-management-pam) Show More ##### Explore More [ Best compensation planning software for growing companies ](https://www.g2.com/discussions/best-compensation-planning-software-for-growing-companies)[ Quasi Contract ](https://www.g2.com/glossary/quasi-contract-definition)[ Recommended CPaaS solutions for app developers ](https://www.g2.com/discussions/recommended-cpaas-solutions-for-app-developers) [ Recommended bot platforms for ecommerce websites ](https://www.g2.com/discussions/recommended-bot-platforms-for-ecommerce-websites)[ Which ESB middleware minimizes custom development and reduces integration timelines? ](https://www.g2.com/discussions/which-esb-middleware-minimizes-custom-development-and-reduces-integration-timelines)[ Pros and Cons Details ](https://www.g2.com/products/beyondtrust-remote-support/reviews?qs=pros-and-cons) Show More [ Best compensation planning software for growing companies ](https://www.g2.com/discussions/best-compensation-planning-software-for-growing-companies)[ Quasi Contract ](https://www.g2.com/glossary/quasi-contract-definition)[ Recommended CPaaS solutions for app developers ](https://www.g2.com/discussions/recommended-cpaas-solutions-for-app-developers) [ Recommended bot platforms for ecommerce websites ](https://www.g2.com/discussions/recommended-bot-platforms-for-ecommerce-websites)[ Which ESB middleware minimizes custom development and reduces integration timelines? ](https://www.g2.com/discussions/which-esb-middleware-minimizes-custom-development-and-reduces-integration-timelines)[ Pros and Cons Details ](https://www.g2.com/products/beyondtrust-remote-support/reviews?qs=pros-and-cons)