Secure remote access- offer encrypted connection and various authentication mwthid to en sure security.

Feature Rich Flatform- Screen sharing, file transer, remote command execution Review collected by and hosted on G2.com.

Cost- It can be costly especially for small busineeses with limited budget Review collected by and hosted on G2.com.

This is an easy to use software . Even naive person can work on this. Quite nice features like security control , Native 2FA and TLSv1.2. Review collected by and hosted on G2.com.

It is an amazing and useful app, no cons. Review collected by and hosted on G2.com.

One of the best thing easy to manage remote users and security control like 2 Factor authentication Review collected by and hosted on G2.com.

I do not dislike this product it is my favourite tool Review collected by and hosted on G2.com.

It provide encrypted remote connection which helps organisations to maintain security standards Review collected by and hosted on G2.com.

There is no reson to dislike this remote tool Review collected by and hosted on G2.com.

For me I can say yes, 1. Easy to use - BeyondTrust Remote Support really a user-friendly interface and it is very easy toll in us as a technician person or end-user level also.

2. Integration Capabilities - Also the BeyondTrust Remote Support tool offer Integration Capabilities with other tools and systems. Like servicenow. Review collected by and hosted on G2.com.

As per my experience I cann't comment about negative points on it as I used this tools for about 2.3 years and at that time I was very familiar with it. Review collected by and hosted on G2.com.

Having easily managed jump groups and quick remoteability is key in our tier 1 help-desk role. We're a large mid-west retailer and need to be react and address issues quickly. Review collected by and hosted on G2.com.

I have personally not spent enough time within Remote Support to discover anything I truly dislike about it, or atleast anything that we can't configure and modify to our liking. Review collected by and hosted on G2.com.

I have been helped multiple times and this is what I like about BeyondTrust Remote Support. It has uniquely easy UI to go through with ease on integration. Review collected by and hosted on G2.com.

The cost is litle way too high and I would love if it is lower in cost. Review collected by and hosted on G2.com.

Techinal support is very good via remote Review collected by and hosted on G2.com.

No issues on beyond trust report support Review collected by and hosted on G2.com.

one new thing I really like about BeyondTrust Remote Support is the click-to-chat widget integration in ServiceNow portals. It makes it super easy for users to request help without leaving the page, and agents can instantly escalate it into a full remote session. It feels seamless and modern. Review collected by and hosted on G2.com.

BeyondTrust Remote Support is rock-solid in terms of security and control, but the user experience—especially for first-time end users and admins setting up integrations—could be more polished, and a little AI-powered smartness wouldn't hurt either. Review collected by and hosted on G2.com.

The fisrt thing I liked about the product is that it helps the users to access it from any where. It doesnot require you to be on the company server. You just need an active internet and the product allows you to access any site from your organisation. Review collected by and hosted on G2.com.

VPN connection isn't available everywhere. as after connecting to the VPN the internet speed gets reduced. Review collected by and hosted on G2.com.