I have been using this tool since last 4 years and it has made my jobs super productive and easy. It offers great functionalities that other solutions don't. I have used some other licensed solutions like TeamViewer etc. however BeyondTrust Remote Support tool is excellent Review collected by and hosted on G2.com.

My opinion on this will be the same as before. I have seen many endpoints don't appear as Online and we need to fix it by either restarting it or by reinstalling the software. Something gets broke and this all happens on endpoints. Rest all is Great! Review collected by and hosted on G2.com.

Extremely easy to use, very versatile, works with pretty much every device or kind of computer, tablet, or phone that we need to support, and very, very reliable Review collected by and hosted on G2.com.

Very proprietary and can be difficult to get help with using this product because it's not universally supported Review collected by and hosted on G2.com.

The best about btrs is sharing files, we can easily share files to users and help them. We can run scripts to save time and quickly resolve the issue. We can transfer session other person if required for help. We can take multiple users on remote to help them. Review collected by and hosted on G2.com.

Nothing as of now. As btrs is user friendly. Review collected by and hosted on G2.com.

BeyondTrust Remote Support works with various platforms, such as Windows, Linux, Macs, mobile devices, etc. Review collected by and hosted on G2.com.

There isn't documentation on what MacOS users see when they are prompted for different permissions, so you have to make your own. Review collected by and hosted on G2.com.

Remote support was quick in their reply and worked to resolve my issue efficiently! Review collected by and hosted on G2.com.

There was nothing about BeyondTrust Remote Support that I didn't like. Their support team was great! Review collected by and hosted on G2.com.

The thing I like best about Beyond Trust is the easy to use and able to remote into a computer very quickly. Review collected by and hosted on G2.com.

The downside is that we have to always launch the representative console. Review collected by and hosted on G2.com.

What I like best about BeyondTrust Remote Support is how quickly I can connect to a user’s system without them struggling to install or configure anything. It feels secure, smooth, and saves a lot of time when resolving issues. Review collected by and hosted on G2.com.

What I dislike about BeyondTrust Remote Support is that the interface can feel a bit outdated and sometimes the connection speed depends heavily on the user’s network. It works well overall but it could be more modern and consistent. Review collected by and hosted on G2.com.

Extended functionality and not limited to remote screen sharing, including direct File system, Registry and Shell System Access capabilities.

The support team is generally quite efficient in their response times, and a proactive approach results in faster resolutions. Review collected by and hosted on G2.com.

System updates require staging to allow devices to update accordingly. Devices that do not update their agents will be lost and will require reinstallation. Not so much a problem, but an item to be included in lifecycle management. Review collected by and hosted on G2.com.

As the administrator and user, this is amazing product that does everything that our organization needs. Was easy implementation and has many useful features. Review collected by and hosted on G2.com.

What is there to dislike, this is an amazing platform. Review collected by and hosted on G2.com.

What I like most about BeyondTrust Remote Support is its ability to let me view, control, and perform troubleshooting directly on a user’s machine. Deployment is straightforward, and the tool functions reliably to support remote IT operations Review collected by and hosted on G2.com.

“Aside from occasional network issues on the user’s end—which can affect the remote session and hinder troubleshooting—BeyondTrust Remote Support has been perfect for my needs. I haven’t encountered any issues with the platform itself. Review collected by and hosted on G2.com.