Support truly went above and beyond in helping us resolve a support issue. They were responsive and made sure we had what we needed to get it sorted out. Review collected by and hosted on G2.com.

More Immediate Phone in support would be ideal Review collected by and hosted on G2.com.

The remote support app worked well and provided a consistent experience to both end user and the technician Review collected by and hosted on G2.com.

There was a time of increased security vulnerabilities and challenges to upgrade which were a risk Review collected by and hosted on G2.com.

I like that with BeyondTrust Remote Support, all the desired features are in one tool. The Rep Console is very easy to use, and the initial setup was very simple. Features and usability are also plus points. Review collected by and hosted on G2.com.

I think that the screen resolution could be adjusted to the native resolution so that the resolution is not scaled at the service desk. Review collected by and hosted on G2.com.

I find BeyondTrust Remote Support very useful due to its simplicity and lack of unnecessary features. The user interface is straightforward, showing only what I need, and interactions are almost in real-time with no noticeable lag, ensuring efficient issue resolution without stress. Review collected by and hosted on G2.com.

I'm not sure if BeyondTrust Remote Support provides a calling facility, which means I have to use Teams for communication. If the app does not include this feature, it would be beneficial to have it integrated. While I think there's a chat option, I am uncertain about the availability of a calling option. Review collected by and hosted on G2.com.

It’s a consistent, polished product that works reliably whenever I need it. It was also straightforward to integrate and easy to administer. Review collected by and hosted on G2.com.

From time to time, I need to log in to administer and update an appliance that Beyond Trust is hosting for us. I’d prefer that they handle the administration and manage the updates for this appliance themselves, without requiring my involvement. Review collected by and hosted on G2.com.

It works through firewalls without requiring complex VPN setups, which makes it easy to access remote systems reliably across different networks. Review collected by and hosted on G2.com.

It’s significantly more expensive than many consumer or mid-market remote support tools. Review collected by and hosted on G2.com.

Ease of access to remote desktops is the top seller with this product. This includes the great file transfer, as well as access to all the workstation details like Registry, Services, Processes etc. Review collected by and hosted on G2.com.

This is a very expensive product and we purchased a lifetime license. Perpetuality looks to be endangered. Review collected by and hosted on G2.com.

What I like best about BeyondTrust Remote Support is how easy it is to access unattended devices. It just requires a double-click from the jump list.

I also really like that there are multiple ways to connect—whether it’s through a session key, a jump client, or even a remote invite. That flexibility makes it super convenient to support different types of users and situations without jumping through hoops.

Overall, it just makes remote support smoother and more efficient. Review collected by and hosted on G2.com.

One thing I wish BeyondTrust Remote Support did better is offering more options for connecting to Entra-joined devices. The jump client works fine most of the time, but it would be great to have an alternative method for unattended access—just in case the jump client stops working or gets removed from the endpoint. Having a backup option would make things a lot more reliable, especially in environments where device management can be a bit unpredictable. Review collected by and hosted on G2.com.

Easy to use and work together within the team Review collected by and hosted on G2.com.

At the moment, nothing. I have a good communication with them and the support is great Review collected by and hosted on G2.com.

Easy access to remote clients without needing their interaction Review collected by and hosted on G2.com.

loss of mouse and keyboard mistakes on Macs Review collected by and hosted on G2.com.