JG
Justin G.
Senior Support Analyst
Enterprise (> 1000 emp.)
"Remote support is a very good product"
5/5
What do you like best about BeyondTrust Remote Support?

We like that it's compatible with all operating systems and devices, and that we can host the server on premises and that gives us full control over security and accessibility Review collected by and hosted on G2.com.

What do you dislike about BeyondTrust Remote Support?

They can be a little slow about coming out with updates when Apple releases new operating systems that causes compatibility problems Review collected by and hosted on G2.com.

Response from Lucy Ash of BeyondTrust Remote Support
Edit edit

Hi Justin,

We are so grateful for your positive feedback and are always here to assist you. I have taken onboard your feedback about releases and will feed that back to our product team, however in the meantime please feel free to enter your feedback into our Ideas Portal.

Thank you,

Lucy

See how BeyondTrust Remote Support improved
Shyam S.
SS
Shyam S.
Manager (SCCM)
Enterprise (> 1000 emp.)
"Easy to use"
5/5
What do you like best about BeyondTrust Remote Support?

Beyond trust is very useful to take ramote and features are very good no issue while working on remote. Review collected by and hosted on G2.com.

What do you dislike about BeyondTrust Remote Support?

There is no issue as of now I am very happy with the beyond trust remote support Review collected by and hosted on G2.com.

HG
Hash G.
Enterprise (> 1000 emp.)
"Beyond Trust Remote Support Tools Keeps Your Organisation Safe"
4.5/5
What do you like best about BeyondTrust Remote Support?

Easy for both the support agent and the end users to use Review collected by and hosted on G2.com.

What do you dislike about BeyondTrust Remote Support?

I have not found anything negative thus far Review collected by and hosted on G2.com.

SS
Saurabh S.
Enterprise (> 1000 emp.)
"Best Remote Support Solution"
4.5/5
What do you like best about BeyondTrust Remote Support?

I like the below points using Beyond Trust Remote Support.

1. Security

2. User Friendly Interface

3. integration with other apps

4. Scalability

5. Collaboration Review collected by and hosted on G2.com.

What do you dislike about BeyondTrust Remote Support?

The beyond trust Remote trust application licence cost is too high. Review collected by and hosted on G2.com.

PK
Pawan K.
Enterprise (> 1000 emp.)
"BeyondTrust Remote Support is an Amazing tool to secure connections"
4.5/5
What do you like best about BeyondTrust Remote Support?

It is easy to use.

We can take remote of VDIs, servers and workstations to fix the issues.

It supports screen sharing as well. Review collected by and hosted on G2.com.

What do you dislike about BeyondTrust Remote Support?

It gets hung sometimes and a bit bit complex for intial configuration. Review collected by and hosted on G2.com.

Pawan K.
PK
Pawan K.
Senior Consultant - Active Directory
Enterprise (> 1000 emp.)
"BeyondTrust Remote Support a robust product in its area to secure and facilitates remote connections"
4.5/5
What do you like best about BeyondTrust Remote Support?

It's security is main advantage over other competitors in market.

It supports multi factor authentication and encription. It can be integrated with other identity solutions. Review collected by and hosted on G2.com.

What do you dislike about BeyondTrust Remote Support?

It is on higher cost as compare to other competitors. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Using Beyond Trust for office use and it works perfectly for Privilege management and Remote Support"
5/5
What do you like best about BeyondTrust Remote Support?

It Eliminates usage of other third party dangerous apps and provides a secure platform. It is easy to use , implement and integrate with systems having lots of features. Review collected by and hosted on G2.com.

What do you dislike about BeyondTrust Remote Support?

Sometimes it faces issues when connected on VPN's. Customer support is good though . Review collected by and hosted on G2.com.

Verified User in Investment Banking
UI
Verified User in Investment Banking
Mid-Market (51-1000 emp.)
"Beyond trust for Cyber Security Specialist"
4.5/5
What do you like best about BeyondTrust Remote Support?

Very professional qualified team was supporting on issue. Review collected by and hosted on G2.com.

What do you dislike about BeyondTrust Remote Support?

TAT need to reduce by the team and timely update are expected. Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Verified User in Telecommunications
Small-Business (50 or fewer emp.)
"Remote Support"
4.5/5
What do you like best about BeyondTrust Remote Support?

The accessibility to access devices outside of the internal network. Review collected by and hosted on G2.com.

What do you dislike about BeyondTrust Remote Support?

UAC is a bit cluncky. Having the ability to enable UAC on the console prior to remote session would be easier. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Easy to use"
5/5
What do you like best about BeyondTrust Remote Support?

Beyond Trust remote support is very powerfull and easy tool to provide/get assistance while working remotely.

It has number of features. Supported on multiple plateforms like Windows, Mac, Andriod etc.

File transfer is easy during remote session. Review collected by and hosted on G2.com.

What do you dislike about BeyondTrust Remote Support?

Though Tool is very convinient to use, still there are chances to improve price/cost wise. Review collected by and hosted on G2.com.