I like this solution to keep our remote access more secure and safe against the unauthorized access. Review collected by and hosted on G2.com.

Actually, none all things in this solution is the best Review collected by and hosted on G2.com.

We use BeyondTrust Remote Support for internal and vendor support and it has made things in concert so much secure and more seamless. From my standpoint, it's great and I don't dread having someone access my machine any longer. What we used before was more complicated and also took longer to get started. I think our internal tech team likes it too. Review collected by and hosted on G2.com.

The product is seamless and lacks no capability. Review collected by and hosted on G2.com.

1. Remote access avaialble even if machine is not connected to network. Just internet is sufficient

2. System Information

3. Ease of access

4. Remote transfer feature to another associate

5. Can add multiple people in the same remote session

6. Remote session gets recorded which is always helpful to review in future Review collected by and hosted on G2.com.

Any suggestions/inputs are not taken into consideration on real time

For any changes / ideas, implementation is a challenge Review collected by and hosted on G2.com.

Outbound initiated traffic, port 443 only. Ease of use. DUO integration. SAML Supported authentication method. Ability to invite others to join your RDP session in progress. Ease of support and software upgrading. Review collected by and hosted on G2.com.

We did have an issue with RDP sessions dropping sporadically in 2020-2021. It did take some time for a software update to be released to correct that issue. We have not encountered this issue since. Review collected by and hosted on G2.com.

I have Liked the feature of secure login and two-factor authentication

can open more than one server at the same time

chatting inside server

Server Status

File transfer is easier and configurable depending on the server.

Has Console application and website to access servers. Review collected by and hosted on G2.com.

screen resolution is somehow bad and sometimes annoying but we can use a remote desktop application instead of the console itself Review collected by and hosted on G2.com.

Ability to configure and save jump devices to connect remotely to critical systems. All sessions are monitored. Web console access as well as Beyond Trust application interface. Review collected by and hosted on G2.com.

Had a hard time configuring certain accounts due to complex Active Directory permissions and requirements. Needed to read more documentation to integrate properly. Review collected by and hosted on G2.com.

facility to configure appliances and deploy the product to troubleshooters Review collected by and hosted on G2.com.

For the moment nothing, it help a lot in my company Review collected by and hosted on G2.com.

Their support is top tier. If they cannot find the answer, they will escalate quickly. Review collected by and hosted on G2.com.

The product assumes everything is based around machine access and not using a directory account. Review collected by and hosted on G2.com.

What I like the most about this Software is the way in which security is implemented in the connection and its way of sharing screens between users, allowing the rapidity when solving a problem with the software.

It also keeps in memory the session beginnings of the implemented connections, which speeds up the process at the moment of reconnection. Review collected by and hosted on G2.com.

The process of acquiring the software is not the most optimal, it is usually very cumbersome and more for inexperienced users. The configuration is also a bit tedious since it costs a bit to identify the support url and the technician with whom the communication will be established. Review collected by and hosted on G2.com.

I find it very useful to helping my technician interns when they are in the field assessing the function of our labs. Review collected by and hosted on G2.com.

There isn't much to dislike as it works very well and I've yet to have any issue using it, unless our environment is having network issues. Review collected by and hosted on G2.com.