Perfect! It's easy to use, and you can see the users already connected to the device on the right side of the console of Bomgar. Review collected by and hosted on G2.com.

I have been using Privileged Remote Access powered by Bomgar for two months and haven't encountered any issues with it. Review collected by and hosted on G2.com.

That we easily can give access to external users and internal non-IT personnel to recourses in a secure and controlled way. In this way we can focus on other important tasks. Review collected by and hosted on G2.com.

That it´s not possible to give access to a spceific endpoint in a jump group for a specific user. Ex, one user just need access to 1 of 3 endpoints in a jump group. Review collected by and hosted on G2.com.

PRA supports secure remote access - By secure, I mean trusted, encrypted, and no direct access (proxied).

PRA supports Controls, SCADA, and environment remote access - They certify themselves in many ways (such as NERC-CIP) to support the use of their product in environments that require strict regulations about remote access.

PRA supports 3rd parties - They have a section/method to add your 3rd party contractors, and vendors in a safe manner to grant remote access not just to your employees, but to the companies you do business with. Review collected by and hosted on G2.com.

The price for a product like this is higher than most. Granted this product is well thought out and more secure for remote management than most, so there's a reason why they are more expensive, but it doesn't discount that if you're on a budget, you probably can't justify the higher cost. Otherwise product-wise they are top tier. Review collected by and hosted on G2.com.

This is among the easiest to setup solutions I have ever helped deploy, on top of that it was an absolute lifesaver when it came to helping maintain our SLA's during our extended WFH period during the pandemic. Review collected by and hosted on G2.com.

The hardest hurdle for our organization was training end users how to actually allow the support staff to utilize the remote access. They often times had trouble allowing users into their machine and allowing permissions to be elevated, but this was remedied with a bit of training. Review collected by and hosted on G2.com.

It's a tool that it's easy to start working with and to get proper results but if you want to fully benefit from you'll need to spend some time with it.

Based on my experience it's simpler and more intuitive than other solutions. Review collected by and hosted on G2.com.

It misses voice capabilities as well as some protocols like ica (Citrix) but same time has much more possibilities than other solutions.

Allowing one host to be shared between groups is also an opportunity to improve. Review collected by and hosted on G2.com.

It helps me connect to different server set-up for our company. Easy access with no interruption and delay. No signs of lagging and slow remote session. Superb. Review collected by and hosted on G2.com.

I just do not like frequent change of password. I wish there is an option to still use the old password and not change it. Because sometimes I forgot since the password is new. Review collected by and hosted on G2.com.

Access and support we get from this tool to minimize the work and effectively handle it Review collected by and hosted on G2.com.

Have more functionality with time which are in trend Review collected by and hosted on G2.com.

It is beneficial and handy when it comes to remote access. The endpoint for troubleshooting is very easy to launch, access the machine, pull out the logs and add more participants. Review collected by and hosted on G2.com.

There are not many dislikes, but other OS can also be included, which are currently not supported. Review collected by and hosted on G2.com.

Its ability to grant remote access to your network without the need for an additional layer of VPN device/software also its recording feature is quite encouraging for audit purposes. Review collected by and hosted on G2.com.

Sincerely for me, I do not have any downside about the software, it has been able to meet up with my organization needs Review collected by and hosted on G2.com.

The security of protocol breaks results in an unquestioned above and beyond of NERC CIP-005 Requirement 2 . We depend on this product to help us remain compliant with NERC CIP standards and it does it perfectly. Review collected by and hosted on G2.com.

NERC CIP requires us to be checking our devices for compliance constantly. The BeyondTrust PRA units we own are so secure that we can't connect to them through traditional means such as SSH or Powershell. There have been advances made with the API but we are left with a little more to be desired in the department of compliance automation. Review collected by and hosted on G2.com.