--- title: Between Reviews meta\_title: 'Between Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 15 reviews by the users' company size, role or industry to find out how Between works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 15 scale: '5' date\_modified: '2026-08-07' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Between Reviews & Product Details Between (previously known as Supersales) is a virtual shopping platform that helps retailers bring the human connection to their eCommerce experience. Our live video chat drives higher-value online purchases and better staff utilization for retailers while providing a better shopping experience for their customers. Between connects a customer browsing a product page with an in-store associate via video so they can view products live, ask questions, and get recommendations. * * * Seller [Supersales](https://www.g2.com/sellers/supersales) Discussions [Between Community](https://www.g2.com/products/between/discuss) Languages Supported English Overview by Blanka Supe (CMO) Show More ## Pricing Pricing provided by Between. ### Basic $1000 per month ### Business $3000 per month [ View More Pricing Information ](https://www.g2.com/products/between/pricing) ## Top-Rated Alternatives [ ![Insider One](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Insider One") Insider One 4.8/5(1,415) ](https://www.g2.com/products/insider-one/reviews) [ ![Drip](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drip") Drip 4.4/5(480) ](https://www.g2.com/products/drip/reviews) [ ![ActiveCampaign](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ActiveCampaign") ActiveCampaign 4.4/5(14,779) ](https://www.g2.com/products/activecampaign/reviews) [ View All Alternatives ](https://www.g2.com/products/between/competitors/alternatives) ## User Insights Average based on 15 real user reviews. [Log in to unlock pricing and user insights](/login) RR Ru R. Store Manager Enterprise (\> 1000 emp.) 6/3/2021 "Best virtual shopping tool I’ve tried" 5/5 What do you like best about Between? Our store associates have been re-energized since we’ve introduced Supersales. Even on slow days in store or during the pandemic, our team was busy talking and helping customers via live video. We’ve actually had people compete to be the first one to respond to an incoming video call. Our customers also really love seeing our furniture or color and material samples on video while being able to ask specific questions. Review collected by and hosted on G2.com. What do you dislike about Between? Right now there is no way to control call routing, but Supersales team mentioned they are working on it. Review collected by and hosted on G2.com. What problems is Between solving and how is that benefiting you? During the lockdown we had fewer people coming into the store, so live video shopping was a good way to still keep our store associates busy. But we also realized it was an opportunity to train new associates and improve performance as well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ID Irina D. Директор по омниканальному развитию Enterprise (\> 1000 emp.) 5/12/2021 "Supersales grows online sales!" 5/5 What do you like best about Between? We wanted to test live video chat on our site in order to increase how much customers were spending online as there way a very significant gap between in-store average check size and online. We’ve decided to try Supersales after we’ve already had experience with their competitors. Immediately upon installation we noticed our sales team got excited and really involved, which for us was really important. Review collected by and hosted on G2.com. What do you dislike about Between? Nothing, we are extremely satisfied with the product and support we get from Supersales. Review collected by and hosted on G2.com. What problems is Between solving and how is that benefiting you? With previous solutions, the feedback from the sales team wasn’t great and the adoption was slow. With Supersales we got consistently great feedback that it is extremely easy and intuitive to use. We also get a ton of positive feedback from our customers, so it is absolutely worth the investment. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Victor L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victor L.") VL Victor L. CEO Mid-Market (51-1000 emp.) 5/14/2021 "A great conversion booster for e-com businesses" 5/5 What do you like best about Between? I absolutely love Supersales! We’ve only been using it for a few months, but I am already a huge fan. It is really easy to integrate and get started. I never thought we could offer live video shopping to our customers with very little effort on our end. Supesales team has been super responsive and has gone above and beyond in ensuring our sales associates felt comfortable using the app. I highly recommend Supersales to any retail and e-commerce business wanting to offer a better online shopping experience. Review collected by and hosted on G2.com. What do you dislike about Between? Nothing so far. Both support and the product are great. Review collected by and hosted on G2.com. What problems is Between solving and how is that benefiting you? Our service is quite complex. So it is difficult for potential customers to make a purchasing decision. Supersales helps us make contact and advise customers more quickly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MM Maria M. Sales associate Enterprise (\> 1000 emp.) 6/8/2021 "Helping more shoppers and driving more sales with video calls" 5/5 What do you like best about Between? As a sales person, I like using Supersales a lot. The app is really straightforward and easy to use. I am able to help a lot more customers in a few hours than I typically do on the shopping floor. It’s actually pretty fun to use, and I am hoping my company continues offering live video chat. Review collected by and hosted on G2.com. What do you dislike about Between? It took me some time to get used to not seeing the customer, but them seeing me. Review collected by and hosted on G2.com. What problems is Between solving and how is that benefiting you? I am able to talk to customers browsing products online but unable to come into the store. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Armaan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Armaan J.") AJ Armaan J. Founder Small-Business (50 or fewer emp.) 5/21/2021 "Recommend anyone considering live video chat to try Supersales!" 5/5 What do you like best about Between? I like how quickly it can be integrated anywhere on the site. Would recommend anyone considering live video chat to try Supersales. Review collected by and hosted on G2.com. What do you dislike about Between? We didn't have any issues so far, the app works perfectly both on the customer's and our end. Review collected by and hosted on G2.com. Recommendations to others considering Between: Great app to cover your live video chat needs! Review collected by and hosted on G2.com. What problems is Between solving and how is that benefiting you? We were trying to improve conversion on our site and offer more human interaction for our customers. Supersales is really easy to use and has helped us have twice as many conversations with potential customers as before. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic YS Yulia S. Director 6/12/2021 "Great for the next generation of consumers" 5/5 What do you like best about Between? I like that it is a great experience for all parties. Works for sales associates and works for customers without an issue. It is good to have easy access to video recordings for our training purposes. The quality of video connection is the best on the market. Review collected by and hosted on G2.com. What do you dislike about Between? So far so good, nothing to complain about. Review collected by and hosted on G2.com. What problems is Between solving and how is that benefiting you? We wanted to do live product consultations with our potential customers, but most tools were either too complicated or too glitchy. This is a game-changer for us. We are converting a lot more online customers and learning so much from talking with our users directly. So far feedback from the team and the users has been superb. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Paul F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul F.") PF Paul F. Founder and CEO Small-Business (50 or fewer emp.) 5/26/2021 "No-brainer app for increasing prospect conversion" 5/5 What do you like best about Between? It's like FaceTime for business! It's a brilliant idea. I love the seamless customer experience of instantly calling in right from the product page. And it is awesome that we can see exactly which page the customer is browsing so there is very little room for misunderstanding. Review collected by and hosted on G2.com. What do you dislike about Between? I think the product is great as it is, but I am looking forward to seeing what else is on the roadmap. Review collected by and hosted on G2.com. What problems is Between solving and how is that benefiting you? We wanted a way to offer both support and sales consultation in a more personalized way. Live video calls are probably not for everyone, but our customers love this option. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") ER Verified User in Retail Small-Business (50 or fewer emp.) 5/13/2021 "Must-have to boost conversion" 5/5 What do you like best about Between? Like most e-commerce players in extremely competitive market, we need to be creative at delighting our customers and making sure they get the best experience not being able to check out the products offline. I am so grateful we've discovered Supersales. Our customers have appreciated the opportunity to chat with a product expert and actually see items in real life before making a purchase. We will definitely continue using Supersales and believe it's our strong competitive advantage! Review collected by and hosted on G2.com. What do you dislike about Between? Nothing, really. Very supportive CX team, seamless implementation, great experience overall. Review collected by and hosted on G2.com. What problems is Between solving and how is that benefiting you? Supersales helps us grow our revenue. We observed significant conversion rate improvement on our marketplace. Review collected by and hosted on G2.com. Show More 5/16/2021 Current UserValidated ReviewerSource: Organic ![Alexander B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexander B.") AB Alexander B. Startup Manager Mid-Market (51-1000 emp.) 6/7/2021 "Supersales quick review" 5/5 What do you like best about Between? Simplicity and the quality of the video that is fantastic. It is also very flexible. You can choose any shape or form to add the live video functionality to your site. Review collected by and hosted on G2.com. What do you dislike about Between? Nothing really, the team has been quickly resolving any issues we had. Review collected by and hosted on G2.com. What problems is Between solving and how is that benefiting you? We tried it to see if live video calls are an effective channel for our customer base. And it exceeded our expectations. Our customers love the ability to talk to a live human being while we appreciate all the new insights we are getting from these interactions. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 5/25/2021 "New way to build engaging relationships with potential clients" 4.5/5 What do you like best about Between? Great video and sound quality, easy UI and customer support. The sales team has been getting a lot of positive feedback from prospects. Review collected by and hosted on G2.com. What do you dislike about Between? Needs more options to interact with the customer after the video call is over. It would be amazing to be able to integrate this into the live text chat we have. Review collected by and hosted on G2.com. What problems is Between solving and how is that benefiting you? We are always looking for ways to convert more website visitors into paying customers. I was skeptical about using video calls, but after testing Supersales, we realized it is a unique and fast way to build relationships with potential clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Between? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Between ](https://www.g2.com/products/between/discussions/new) GU Guest User What is Between used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-between-used-for) [ View all Discussions ](https://www.g2.com/products/between/discuss) ## Pricing Options Pricing provided by Between. ### Basic $1000 per month ### Business $3000 per month ### Starter $100 per month [ View More Pricing Information ](https://www.g2.com/products/between/pricing) ##### Categories on G2 [E-Commerce Personalization](https://www.g2.com/categories/e-commerce-personalization)[Live Commerce](https://www.g2.com/categories/live-commerce) ##### Explore More [What is the top-rated no-code development platform for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-no-code-development-platform-for-enterprises)[What handwritten notes solutions minimize implementation risks and support smooth adoption for non-technical teams?](https://www.g2.com/discussions/what-handwritten-notes-solutions-minimize-implementation-risks-and-support-smooth-adoption-for-non-technical-teams)[Which client side protection platform is best for a SaaS company monitoring third-party scripts that are injected by tag managers and could exfiltrate session data?](https://www.g2.com/discussions/which-client-side-protection-platform-is-best-for-a-saas-company-monitoring-third-party-scripts-that-are-injected-by-tag-managers-and-could-exfiltrate-session-data) [How does Trintech leverage AI for reconciliation?](https://www.g2.com/discussions/how-does-trintech-leverage-ai-for-reconciliation)[Which vendor supports offline access to notes across devices?](https://www.g2.com/discussions/which-vendor-supports-offline-access-to-notes-across-devices)[Leading software for managing member communities online](https://www.g2.com/discussions/what-is-the-leading-software-for-managing-member-communities-online) [Show MoreShow Less](javascript:void(0);)