Using Betterworks to track performance goals has been a game-changer for our team. The platform is intuitive, collaborative, and makes it easy to align individual goals with broader organizational priorities. I appreciate how transparent the goal-setting process is—everyone can see how their contributions connect to team and company objectives, which helps keep motivation high.

The ability to update progress in real time and provide or receive feedback throughout the performance cycle makes the experience more dynamic and less stressful than traditional review systems. I also really value the flexibility to customize goals and timelines depending on our team's specific needs Review collected by and hosted on G2.com.

The reporting functionality can be improved. Review collected by and hosted on G2.com.

It brings to performance conversations. It helps everyone, from employees to managers, understand what really matters and how their work connects to bigger goals. The visibility it provides into goal progress and engagement patterns makes it easier to support teams proactively. Plus, the flexibility to adapt goals and processes means we’re not locked into rigid workflows, which is a huge plus in today’s fast-changing environment. Review collected by and hosted on G2.com.

The interface could be more intuitive and inviting, with features that encourage ongoing conversations rather than just ticking boxes. Also, some customization options are still limited, which means we rely on support teams more than I’d like when we want to make quick changes. Overall, it’s a strong tool but could benefit from feeling a bit more human and flexible. Review collected by and hosted on G2.com.

Betterworks is very easy to use, you can create different kind of objectives, track your teams progess, and give recognition. It always keeps changing. Review collected by and hosted on G2.com.

How to create the objective is not too good, dashboard I did not like, thanks. Review collected by and hosted on G2.com.

We like its ability to customized headings, emails and performance templates for our Feedback & Growth Check-In conversations. It is also user friendly, bilingual (English and French) and the set-up of workflow, etc. can be done by an administrator in HR without involving IT. In addition, Betterworks' help Centre documents/videos and support are outstanding. The implementation was a breeze with the one-on-one dedicated help of a Betterworks Architect. Also, the variety of modules to select covered all of our needs. Review collected by and hosted on G2.com.

It is a bit pricey, however, in the long run the return on investment is worth it. Review collected by and hosted on G2.com.

Switching from Excel to Betterworks for calibration greatly improved our process. The calibration interface is flexible and intuitive. We received positive feedback across the board from HRBPs. Additionally, the Guides feature allows us to customize the platform to meet business needs, such as embedding content to support managers with performance conversations. Review collected by and hosted on G2.com.

The Objectives feature can be somewhat complex, but provides value once you overcome the learning curve. Review collected by and hosted on G2.com.

Betterworks was used during structured performance evaluations. I appreciated how it facilitated two-way feedback with my manager and peer reviews, which made goal-setting and career planning more engaging. Review collected by and hosted on G2.com.

The interface was clean, but at times the platform felt more HR-centric and less tailored to field engineers. Still, it was effective in visualizing progress and aligning personal goals with organizational objectives. Review collected by and hosted on G2.com.

Great for goal tracking – It keeps teams aligned and focused on key objectives. Review collected by and hosted on G2.com.

Its reporting module is inefficient and complicated, it lacks a control dashboard at the management level Review collected by and hosted on G2.com.

What I have appreciated most about Betterworks is the customer support. While everything isn't always perfect and there are things that we would love to see enhanced, the partnership between our organizations has allowed us to continue to evolve our program while their team evolved the product. Review collected by and hosted on G2.com.

For us, there are still some limitations with Betterworks that have caused additional work and effort on our side. First is the reporting capabilities. The reporting functionality is very basic. In order to get data on how many employees received check-ins during our fiscal year, I would have to pull 4 seperate reports and then compile all the data. Similarly, to get year end stats I would also have to pull the goals report, several feedback reports, and a recognition report. This much manual work to get to 4-5 stats is not helpful. Secondly, one of the challenges that we have been sharing for years is the recognition module. Our organization has been so disappointed with it that many departments have either purchased or developed their own recognition platforms due to the lack of functionality and interaction. Review collected by and hosted on G2.com.

Usability, modules, and customer support Review collected by and hosted on G2.com.

Multilingual option is not well resolved Review collected by and hosted on G2.com.

Our company of 400 uses most of the Betterworks tools: Objectives, Feedback, Conversations, 1:1s, Recognition, and Insights. We don't enjoy the level of participation we'd like to see unless the program is absolutely mandatory (as with Conversations), but I think that's more a matter of marketing the programs and general culture.

As an admin, I like how easy it is to create and update the programs and notifications. I've been particularly happy with the Insights dashboards.

I've also had the benefit of a long time, really fantastic CSM. Talia has been available to help whenever I've run into a difficult situation, and to help me understand and implement new features and tools. The support desk is also responsive and helpful.

The integration between Slack and BW for recognition is getting good traction and is helping engagement.

The org chart is also a handy tool for employees. Review collected by and hosted on G2.com.

There are a couple areas that are a bit clunky, like Feedback; I've found that I need to use a lot of workarounds to create the programs our organization needs. The notifications, on screen text, and instructions are not always customizable, and lead to confusion and a general lack of adoption. Review collected by and hosted on G2.com.