TV
Tori V.
Development Associate
Mid-Market (51-1000 emp.)
"Knowledgeable, Kind, and Supportive"
5/5
What do you like best about BetterUnite?

I love the support team! Everyone I've worked with online and in person has been so kind, helpful, and professional. In terms of the software, I love how customizable our event pages are and I love how thorough the site is. BetterUnite thought of absolutely everything we could need to run a successful event. We use it for all events, large and small, and have never had any issues. It's easy to use, easy to train people on, and easy to integrate with Salesforce. Review collected by and hosted on G2.com.

What do you dislike about BetterUnite?

Sometimes I wish there was a guided set up feature. Because the software is so detailed and offers so many options, it can be easy to forget a step, such as setting up confirmation emails. Review collected by and hosted on G2.com.

Response from BetterUnite Customer Success Team of BetterUnite
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Hi Tori,

Thank you for sharing your experience! We’re thrilled to hear that BetterUnite has helped keep your events organized, from table setup and sponsorships to auction management, all in one platform. It’s wonderful to know that our software’s flexibility and integration with Salesforce have been helpful, and that our support team has provided consistent, professional assistance.

We also appreciate your feedback about guided setup. To help, we offer free live trainings as well as an onboarding setup guide available in the Help Center, these resources may make it easier to navigate all the options and ensure nothing is missed.

We truly value your partnership and look forward to continuing to support your events and fundraising efforts!

Warmly,

Kristen E.
KE
Kristen E.
Development Coordinator
Small-Business (50 or fewer emp.)
"BetterUnite Makes My Life So Much Easier"
5/5
What do you like best about BetterUnite?

BetterUnite's support team is second to none. They are quick to answer any questions I have or hop on a video call to make sure I feel comfortable using whatever feature I might be new to. The whole platform's ease of use makes it great for so many of our organization's needs, from keeping and updating contact records to full event operations and management. BU has everything we need, all in one platform, and are always open to new ideas they can integrate in the future. Review collected by and hosted on G2.com.

What do you dislike about BetterUnite?

I really only wish I could hang out with Selin. She is such a kind person, so knowledgeable, and never gets annoyed by all my email inquiries! Review collected by and hosted on G2.com.

Response from BetterUnite Customer Success Team of BetterUnite
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Kristen,

Thank you so much for your kind words! We’re thrilled to hear that BetterUnite’s support and all-in-one platform have made managing your events, donor data, sponsorships, and volunteer operations easier. It’s wonderful to know that our features and team support are helping you feel confident and organized in every aspect of your work.

We also appreciate your shout-out to Selin, she’s always happy to help and it’s a joy to support you!

We’re grateful for your partnership and look forward to continuing to support your events and fundraising efforts.

Warmly,

TD
Terri D.
Director, Community Partnerships
Mid-Market (51-1000 emp.)
"Intuitive and Effortless to Use from Day One"
5/5
What do you like best about BetterUnite?

The ease of use! It is very intuitive. You do not need long trainings to use the program. Their support team is super fast to help or answer any questions! Also integration to Salesforce was super simple. Review collected by and hosted on G2.com.

What do you dislike about BetterUnite?

I can not think if a downside. I wish I could upload attendees without having to tie them to a ticket. Review collected by and hosted on G2.com.

JM
Julie M.
President
Mid-Market (51-1000 emp.)
"BetterUnite: A Comprehensive Nonprofit Tool"
5/5
What do you like best about BetterUnite?

I’ve been using BetterUnite since it started, and it’s been a game changer for the organizations I support. It’s a great all-in-one platform for managing donors, events, fundraising, and memberships. The tools are easy to use, whether you’re organizing an event, setting up donation pages, or managing member relationships. The platform has made a real difference in how we operate, and the customer support is top-notch! Review collected by and hosted on G2.com.

What do you dislike about BetterUnite?

There are none. I do not feel as if there are any real downsides. Review collected by and hosted on G2.com.

Response from BetterUnite Customer Success Team of BetterUnite
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Hi Julie,

Thank you so much for your kind words and for being with BetterUnite from the very beginning! We’re thrilled to hear that the platform has been a game-changer for the organizations you support and that our tools and customer support have made a real difference in your work.

It’s also wonderful to know that we’ve been able to help solve challenges over the years, from QuickBooks integration to other barriers, your feedback truly motivates our team to keep improving and supporting our users.

We’re grateful for your trust and look forward to continuing to support your fundraising and donor management needs!

Warmly,

Brian B.
BB
Brian B.
Development Director
Small-Business (50 or fewer emp.)
"Great experience with software and Account Manager Kirby Cathey"
5/5
What do you like best about BetterUnite?

We just used BetterUnite for our first Gala & things could not have gone better. We are loving using BU not just as our event software but also as our Donor management system. Kirby Cathey has been incredibly helpful as we have implemented BU as a tool and she was also crucial in our Gala preparing and then the execution of the event itself - as she was the BU person present as a hired worker for our event. Very happy customers of BU! Review collected by and hosted on G2.com.

What do you dislike about BetterUnite?

Haven't seen downsides yet but will keep you posted Review collected by and hosted on G2.com.

Response from BetterUnite Customer Success Team of BetterUnite
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Hi Brian,

Thank you so much for sharing your experience and for trusting BetterUnite for your first Gala! We’re thrilled to hear everything went smoothly and that you’re finding value not only in our event software but also in our donor management system.

We also love hearing your shoutout for Kirby, she’s truly amazing, and we’re so glad she was able to support your team throughout your Gala preparation and execution.

We’re excited to continue partnering with you and can’t wait to see the impact you’ll make with your future events and fundraising. Please don’t hesitate to reach out if there’s ever anything we can do to support you further.

With gratitude,

Lisa M.
LM
Lisa M.
Director of Development
Small-Business (50 or fewer emp.)
"Betterunite has been a game changer for fund development for our organization"
5/5
What do you like best about BetterUnite?

What we love about Betterunite is that everything thing we do for fund development is now under one umbrella. Before BetterUnite, we juggled two different platforms, one for auctions and another for nonprofit CRM and fundraising and neither fully met our needs. Review collected by and hosted on G2.com.

What do you dislike about BetterUnite?

The only downside that I have found is that when I run a report even though I have selected the information I need I get much more than I need. Review collected by and hosted on G2.com.

Response from BetterUnite Customer Success Team of BetterUnite
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Hi Lisa,

Thank you so much for your thoughtful review! We’re thrilled to hear that BetterUnite has helped bring all of your fundraising and donor development efforts under one umbrella, saving your team valuable time and allowing you to focus more on your mission and supporters.

We also appreciate your feedback on reporting, it’s really helpful for our team to know where we can simplify the experience. We’ll be sure to pass this along to our product team as we continue refining and improving.

We’re grateful for your partnership and look forward to supporting your fundraising success for years to come!

Warmly,

William B.
WB
William B.
"Excellent Support, Simplifies Event Management"
3.5/5
What do you like best about BetterUnite?

I appreciate BetterUnite for simplifying the ticketing, bidding, and auction processes for events, saving us from manual tracking. It's been a relief for our staff during event days, allowing us to concentrate on donor interactions. The customer support is excellent and provides timely responses. Review collected by and hosted on G2.com.

What do you dislike about BetterUnite?

I find the payout reporting to be problematic because it complicates the reconciliation process with QuickBooks. The reports do not clearly break down what each cart and transaction contains, making it difficult to understand and track individual transactions effectively. Review collected by and hosted on G2.com.

Response from BetterUnite Customer Success Team of BetterUnite
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Hi William,

Thank you so much for taking the time to share your feedback with us, we truly appreciate it. We’re thrilled to hear that BetterUnite has helped simplify your ticketing, bidding, and auction processes, and that it’s allowed your staff to focus on engaging with donors during events. It’s always wonderful to know our platform is making a real difference for our users.

We also appreciate your candid feedback regarding payout reporting and reconciliation with QuickBooks. We understand how important clear, detailed reporting is for managing finances efficiently, and we’re constantly looking for ways to improve this experience. Your input will be shared with our team as we continue refining our reporting features.

Thank you again for your thoughtful review and for being part of the BetterUnite community. We’re always here to support you, so please don’t hesitate to reach out if you need assistance or have additional suggestions.

Kandice L.
KL
Kandice L.
Founder and Fundraising Consultant
Small-Business (50 or fewer emp.)
"I recommend this software to all of my clients!"
5/5
What do you like best about BetterUnite?

Better Unite has listened to the leaders in this industry and have really created a fundraising software that is well rounded and easy to use. Not only does it have everything needed to host a successful fundraiser but it is fairly priced for my clients and their support team is unmatched. Review collected by and hosted on G2.com.

What do you dislike about BetterUnite?

Better Unite can be hard to navigate sometimes. I am in the software all of the time and still get lost from time to time. Review collected by and hosted on G2.com.

Response from Leya Simmons of BetterUnite
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Kandice, thank you SO MUCH for taking time out of your busy schedule to leave a review. We are so grateful to have you as a partner and your extraordinary feedback has made a great impact on BetterUnite's ease of use. We're still working on making navigating easier - even with all of the complex options, you're helping us get where you need to go more fluidly. You're amazing!

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"BetterUnite-An Excellent Tool for Non-Profits"
5/5
What do you like best about BetterUnite?

We've been using BetterUnite for our nonprofit Gala Live and Silent Auction and Ticket Sales for several years now, and it has transformed our event planning. One of the biggest wins for our team has been how easy the software is to use — both for us on the backend and for our donors on the front end.

The platform is very intuitive, whether you're on a computer or a mobile device. Our staff and volunteers have found it simple to navigate and set up campaigns, manage contacts, and run reports. Donors also comment on how easy it is to register for events and make contributions all from their phones or laptops with no confusion.

BetterUnite’s customer service is outstanding. Their support team is responsive, knowledgeable, and always eager to help us make the most of the platform. Anytime we've had a question or needed assistance, they’ve been quick to respond with clear, helpful guidance.

The reporting features are another major plus. The platform gives us detailed, customizable reports that help us understand track fundraising progress in real-time, and make informed decisions quickly.

Overall, BetterUnite has been a fantastic solution for our nonprofit. It strikes the perfect balance of powerful features and user-friendly design. Highly recommended for any nonprofit looking to grow its impact . Review collected by and hosted on G2.com.

What do you dislike about BetterUnite?

Anytime we've had any issues with the platform BetterUnite has resolved the problem quickly so there is nothing that we consistently find challenging using the software. Review collected by and hosted on G2.com.

Response from Leya Simmons of BetterUnite
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Thank you so much for the review! I am so happy to hear that you are appreciating and utilizing our event features as well as moving into using more of the all-in-one tools. Always let us know if you have any feature requests or suggestions.

Verified User in Accounting
AA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"User-Friendly and Easy to Love"
5/5
What do you like best about BetterUnite?

That it is user friendly for staff and customers Review collected by and hosted on G2.com.

What do you dislike about BetterUnite?

Nothing I dislike. overall has been better than any other program we have used in the past, Review collected by and hosted on G2.com.