Roesana A.
RA
Roesana A.
COO
Small-Business (50 or fewer emp.)
"A great way to introduce new pages from our website!"
5/5
What do you like best about Bettermode?

I like the constant changes to the software and the easy way to make changes. Awesome product! Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

I have to acces my account through google chrome instead of an bettermode app. Review collected by and hosted on G2.com.

Ivana S.
IS
Ivana S.
Customer Success Specialist
Small-Business (50 or fewer emp.)
"Amazing Community Tool"
5/5
What do you like best about Bettermode?

Bettermode was the first tool I used actively for testing out and building a community. It was very easy to get around the tool and the interface is amazing. The implementation of my desired spaces and pages was very quick and successful. The customer support team is helpful and very responsive. I hope for continuous usage and I would always pick Bettermode for any future projects in regards to community setup and maintenance. Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

Currently, I can not see any downsides, to be honest, everything is working well. Maybe having a mobile app would be helpful for the admins and the users as well. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Mid-Market (51-1000 emp.)
"How to Launch a community with Bettermode"
4.5/5
What do you like best about Bettermode?

The best thing about Bettermode is that I was able to offer my customers a platform that looks professional and is easy to use in a relatively short time and without tutorials.

Furthermore, as a programmer, I can implement all additional wishes and functions relatively easily with the custom code plugins.

In addition, bettermode itself offers a good evaluation of user behaviour and can work out-of-the-box with Google Analytics. Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

Sending the e-mail notification is problematic for me and my customers.

As the email template cannot be customised, there are several problems.

1) The notification is not displayed correctly in some email programmes such as Outlook.

2. the email is often filtered out by spam filters in the enterprise sector, e.g. because it contains a tracking pixel. Review collected by and hosted on G2.com.

PS
Peter S.
Product Owner
Small-Business (50 or fewer emp.)
"Innovative experience"
5/5
What do you like best about Bettermode?

I've really enjoyed learning and using Bettermode. It's a great platform for building and hosting an online community. Lot's of features and it keeps getting better. I find the templates really great for seeing what is possible to create and also for innovative designs that I can incorporate into my own website. Customer support has been great also... they clearly use Bettermode for thier own community website, which is a great place to go for customer and community support. Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

Still missing some features but I've noticed that they continue (and seem dedicated to) add new features and continue to improve the user experience. Review collected by and hosted on G2.com.

Verified User in Internet
AI
Verified User in Internet
Small-Business (50 or fewer emp.)
"Fantastic, easy to use platform for building a community"
5/5
What do you like best about Bettermode?

I absolutely love how easy Bettermode makes it to start your own community or even social media platform. It's so simple to get started with and build something semi-complex with, you choose how much it has on it. There are so many features and ways to use the platform that it makes it easy to get the exact experience you want. There's loads of integrations and possibilities with it. All in all it's a fantastic, easy to implement platform. Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

There is nothing I dislike about Bettermode. There's features I would like to see but I'm sure they'll come one day and either way they don't make me dislike it, they're just additional things I would like, such as the ability to make posts on your own profile vs in the community space as a whole. Review collected by and hosted on G2.com.

Gustavo C.
GC
Gustavo C.
Mid-Market (51-1000 emp.)
"A super complete platform with many possibilities!"
4/5
What do you like best about Bettermode?

I like how easy it is to use the platform and create everything on your own, without depending on a developer. I like the variety of space types and post formats. I like the integration with external links, such as Youtube, Spotify, Canva and others.

I love the possibility of mass actions through automation and filtering on the admin side.

Support is very present and responds quickly. In general, the platform has worked well and members of my community have been able to use it in a simple and objective way. Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

I think improvements and launching new tools take a long time. Some things, in my opinion, are simple to apply but have been asking for over a year and have never been implemented.

Example: possibility of scheduling a publication, possibility of adding more mandatory fields when registering new members, application of automatic tags using pre-configured keywords, being able to send a private message to all members without depending on external programs, such as Zapier.

And another pain I feel is the Reports and Analytics part. Today I can't download the report data into a spreadsheet, which would make it much easier to put together the report I make here. I miss a view of engagement and data by Tags. And today, when I add new members to a space, it disrupts the view of Active Members for the period, the Reports understands that adding New Members to a space as the number of Active Members for that day.

Another point is the lack of visibility into the delivery, opening and click rates of emails sent to members, such as notifications. And on this point, the delivery of posts from my community is very low, and with almost 5 thousand members, the average number of views per post is in the range of 20-30 views, which doesn't make sense. And because I don't have access to post delivery data or email notifications, I don't know how to act in this regard. Review collected by and hosted on G2.com.

PL
Philipe L.
Mid-Market (51-1000 emp.)
"Bettermode: Community at its best"
4.5/5
What do you like best about Bettermode?

Bettermode is a very easy platform to use, both for Admins and users. The interface is clean and easily configurable. In terms of establishing an easy to use community for our clients, Bettermode has fit like a glove!

The Bettermode support team are very helpful regarding improvements and even with specific requirements, they will try to make the upgrade when possible. Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

The analytics of Bettermode are relatively simple, which prompted us to explore integration with other data platforms for more detailed insights. While there was a slight inconvenience at some point when we were unable to export data directly, we found alternative solutions to address this challenge. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
EI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"If you want a community, this is the place"
5/5
What do you like best about Bettermode?

Incredible product, super easy to use and customisable! Team is also amazing and support is great whenever you need it too! Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

As it's primarily focussed at web, would love for them to extend to build a full white-label native in-app community too in the future! Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Mid-Market (51-1000 emp.)
"Bettermode and my Community 360"
4.5/5
What do you like best about Bettermode?

I love all the features and flexibility in the platform, generally there's always a solution to cover our needs. Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

The changes implemented with out informing. In pricing, UI functions and operations. Review collected by and hosted on G2.com.

Annie F.
AF
Annie F.
Mid-Market (51-1000 emp.)
"Ticks all the boxes with more features being built all the time"
4.5/5
What do you like best about Bettermode?

- The teams are always open to taking on feature suggestions

- They are continually building new features to add to your community

- I've experienced great support when needed, and quickly

- It's veru intuitve and customisable compared to their competitors Review collected by and hosted on G2.com.

What do you dislike about Bettermode?

There's nothing I dislike about Bettermode. They are building quickly, which is one of the reasons why I chose them compared to their competitors, so I know that if I need a new feature, they will consider it or give a valid workaround. Review collected by and hosted on G2.com.