For our small, employee-owned business, Betterment's interface and tools make 401(k) administration very straightforward and cost-effective. We are prompted with clear and simple directions for steps we need to follow for compliance and other milestones. We're a small operation, so we just do manual payroll uploads, which is very simple. We're now on a pooled customer service model, which seems good because at first, we were stuck waiting on support reps who were out on vacation, etc. Review collected by and hosted on G2.com.

Our biggest challenge was the learning curve when we first set up the system. We started partway through a fiscal year, and it was not made clear to us that company safe harbor contributions had to cover the entire fiscal year, rather than just the period of the year after we opened the plan, so we are doing true-up contributions in year 2. Review collected by and hosted on G2.com.

I like that Betterment at Work thrives on a low-cost model with low fee investments and very low, generally fixed, and fair management fees. It allows me to maximize the potential of my investments while leveraging technology for automatic rebalancing of my portfolio target date funds. It's a very powerful tool that's also very reasonable on costs and easy to use. I also appreciate how it integrates seamlessly with QuickBooks, making the payroll process very automated. Review collected by and hosted on G2.com.

I guess they could make it easier for those who choose to use a third-party administrator, which we do. My wife wants to stick with our accounting firm as the TPA, and it makes it a bit clunky to submit our end-of-year profit-sharing contributions. We have to do that manually, and request forms from Betterment to submit through a secure Dropbox for manual handling. They could make that easier, but we're probably an edge case, and most people probably don't do it the way we do. Review collected by and hosted on G2.com.

I appreciate Betterment at Work for its easy-to-use interface, which makes it quick to learn and helps us find information easily when needed. The reports are particularly beneficial as they allow us to work with the data efficiently. I like that they let us see any detail we need, such as employee and contribution information, and produce a useful CSV file format for managing the data on our side. It speeds up the process and avoids the need for manual work. The automation for contribution bulk deposits from payroll processing completion in ADP Workforce Now is also a key factor. Review collected by and hosted on G2.com.

When an issue occurs, the guidance in the app lacks details, and the contact information of the reps is not easy to find. The task button in the sidebar redirects the user to a menu of options but does not point to the specific file that needs attention from the list. The reps are focused on investment support, but there is a need for direct support for employers. The initial setup was challenging at first until we received help from the support team. Review collected by and hosted on G2.com.

Betterment has made retirement plan administration much more efficient through automated payroll syncing, built-in fiduciary support, and an intuitive all-in-one dashboard. The platform reduces administrative work, simplifies compliance with automated testing and Form 5500 preparation, and helps minimize employer risk. Its reporting tools, and flexible plan design make it easier to manage retirement benefits while allowing HR teams to focus on more strategic priorities. Review collected by and hosted on G2.com.

One of my biggest frustrations is the limited and unrefreshed employee education and self-service resources. Information on advanced retirement strategies and unsupported plan features is difficult to find, often requiring employees or administrators to contact support only to learn the feature is unavailable. I would also like to see more educational content explaining the value of contributing to a 401(k), even when an employer does not offer a matching contribution, to help employees make more informed retirement decisions. Review collected by and hosted on G2.com.

I like that Betterment at Work is very automated and simplifies tasks for me. The interface is very simple and easy to use, which I really appreciate. Additionally, the costs are low, making it a cost-effective option for handling our company's retirement planning and investment management. Review collected by and hosted on G2.com.

One thing that could be improved about Betterment at Work is the live customer service help. I'd like to be able to talk to someone when I have questions about filing reports or when I need to set up or implement a new retirement program. It would be helpful to have someone who can walk me through those processes. Review collected by and hosted on G2.com.

I love that Betterment at Work is easy to use and offers great customer service. I onboarded them specifically because they integrated well with our current tech stack (Rippling, Quickbooks) and gave us seamless monthly reporting.

That reporting is very robust, much better than other partners we'd worked with, and makes our monthly financial reports easy to handle.

The platform is also extremely user-friendly and provides great options for employee education.

The onboarding process was really smooth, really a high-quality offering. We had to migrate our entire employee base over (200+ people) and they did it on an accelerated timeline with no bumps. Additionally, their better fee structure, investment plan options, and reporting are significant improvements from our previous provider. Review collected by and hosted on G2.com.

Nothing; it's a great product from my perspective and I'm thrilled we onboarded them Review collected by and hosted on G2.com.

I really appreciate how Betterment at Work functions smoothly with Rippling to handle payroll efficiently. Once an employee is set up, it's completely hands-off, which makes this task one thing I don't have to worry about when ensuring payroll runs smoothly and all the information flows correctly. I also like that employees have direct access and control over their own accounts without having to go through me. They can make changes, check their account balances, and work directly with Betterment, which removes the task from my plate. The initial setup was pretty straightforward and easy, which added to the positive experience. Review collected by and hosted on G2.com.

Admin reporting is a little weird. You will eventually get there, but it isn't my favorite feature to work with. Actually show the reporting option. Having to select 'Run Report' seems backwards and goes against my instinct of where to actually find the options. As I am a Controller, I was asking my CFO for the reports as I didn't think I was given access. My screen always showed 'No reports to show'. She had to tell me how to run them before I realized I even had access to the reporting. Review collected by and hosted on G2.com.

I like that Betterment at Work allows employees to view their retirement accounts and get updates easily online, using their website or mobile app. Betterment's 360 integration makes my job as an HR team of one much easier. Additionally, Betterment was very easy to work with during the transition. Review collected by and hosted on G2.com.

I found that some of the information was inaccurate, and their implementation wasn't complete. The inaccuracies were caused by data they pulled from an unknown source and it caused our compliance testing to fail. After doing an audit of my own, I discovered an employees demographics were loaded, but the remainder of the information was missing, and somehow the data below it shifted up, causing all rows below it to be wrong. It would be beneficial if Betterment at Work proactively checked and audited the information regularly. Specifically, the information transferred through the API should match what's displayed on the employee profiles and reports. Review collected by and hosted on G2.com.

I appreciate Betterment at Work because it gives me a really easy and low-budget 401(k) offering for my employees, which is very important given my narrow profit margin. It's very easy to administer, and there are a lot of really helpful guides for staying compliant with the necessary requirements as a business owner. I love all of that about it. Another thing I like is that it syncs with our payroll system, Gusto, which makes it convenient. The initial setup was seamless and so easy, helped by the team there. Review collected by and hosted on G2.com.

I think the only thing that's a bit hard is there's a self-management piece with some of the forms that need to be filed. Generally, I find they're really well explained, but just a little bit of guesswork can make me wonder if everything is done correctly. Review collected by and hosted on G2.com.

Betterment at Work is very intuitive and easy to use. As a small business owner I do not have a lot of time but needed to find ways to provide additional benefits to my team to attract and retain talent.

The onboarding process was smooth and the Betterment staff were helpful and responsive. While there are fees associated with providing this type of benefit they are well below the services provided.

Over the past two years of using the service we have had a few errors internally and Betterment has been extremely helpful in resolving them and have consistently waived any fees for correcting our mistakes. This alone is worth the cost of their service.

The interface for my staff is engaging and smooth. As of yet I have not had any complaints from my team about performance or ease of use. Several team members have left and conveyed no issues with integrating their retirement accounts with their next employer.

Overall I would highly recommend Betterment at Work for anyone looking to reward their team and help them plan for the future. Review collected by and hosted on G2.com.

My only complaint is I wish the fee structure and timing was a little clearer and easier to see in one place. I like to plan out my cash flow and costs at the beginning of the year and I found finding the fees and timing not as easy as the rest of the interface. Review collected by and hosted on G2.com.