# Top 10 Rootly Alternatives & Competitors **Average Rating:** 4.7/5 **Total Number of Reviews:** 96 If you are considering Rootly, you may also want to investigate similar alternatives or competitors to find the best solution. Incident Management Software is a widely used technology, and many people are seeking high quality, popular software solutions with ticket assignment, standardization, and text generation. Other important factors to consider when researching alternatives to Rootly include automation and incident management. The best overall Rootly alternative is incident.io. Other similar apps like Rootly are FireHydrant, PagerDuty, xMatters, and Better Stack. Rootly alternatives can be found in [Incident Management Software](https://www.g2.com/categories/incident-management) but may also be in [Service Desk Software](https://www.g2.com/categories/service-desk) or [Website Monitoring Software](https://www.g2.com/categories/website-monitoring). ## Best Paid & Free Alternatives to Rootly - [incident.io](https://www.g2.com/products/incident-io/reviews) - [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) - [Better Stack](https://www.g2.com/products/better-stack/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) ## Top 10 Alternatives to Rootly Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Rootly stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Gambling & Casinos, and Hospital & Health Care, and find the best product for your business. ### 1. [incident.io](https://www.g2.com/products/incident-io/reviews) By incident.io **Average Rating:** 4.8/5 **Total Reviews:** 228 incident.io is a Slack-powered incident management platform. We help high-growth companies declare, collaborate, communicate around and learn from events that disturb their normal course of business - from critical infrastructure being down, to data breaches and security incidents. Reviewers say compared to Rootly, incident.io is: - Slower to reach roi - More expensive - More usable Categories in common with Rootly: [AI SRE Tools](https://www.g2.com/categories/ai-sre-tools), [Incident Management](https://www.g2.com/categories/incident-management) **Compare:** [Rootly vs incident.io](https://www.g2.com/compare/rootly-vs-incident-io) **Compare incident.io with other alternatives:** - [incident.io vs FireHydrant](https://www.g2.com/compare/firehydrant-firehydrant-vs-incident-io) - [incident.io vs PagerDuty](https://www.g2.com/compare/pagerduty-vs-incident-io) - [incident.io vs xMatters](https://www.g2.com/compare/incident-io-vs-xmatters) - [incident.io vs Better Stack](https://www.g2.com/compare/better-stack-vs-incident-io) - [incident.io vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-incident-io) - [incident.io vs ServiceNow IT Operations Management](https://www.g2.com/compare/servicenow-it-operations-management-vs-incident-io) - [incident.io vs Freshservice](https://www.g2.com/compare/freshservice-vs-incident-io) - [incident.io vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-incident-io) - [incident.io vs Dynatrace](https://www.g2.com/compare/dynatrace-vs-incident-io) ### 2. [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) By FireHydrant **Average Rating:** 4.5/5 **Total Reviews:** 143 Streamline incident response with repeatable process, automated response, and one-click postmortems. Reviewers say compared to Rootly, FireHydrant is: - Slower to reach roi - More expensive - Easier to set up Categories in common with Rootly: [AI SRE Tools](https://www.g2.com/categories/ai-sre-tools), [Incident Management](https://www.g2.com/categories/incident-management) **Compare:** [Rootly vs FireHydrant](https://www.g2.com/compare/firehydrant-firehydrant-vs-rootly) **Compare FireHydrant with other alternatives:** - [FireHydrant vs incident.io](https://www.g2.com/compare/firehydrant-firehydrant-vs-incident-io) - [FireHydrant vs PagerDuty](https://www.g2.com/compare/firehydrant-firehydrant-vs-pagerduty) - [FireHydrant vs xMatters](https://www.g2.com/compare/firehydrant-firehydrant-vs-xmatters) - [FireHydrant vs Better Stack](https://www.g2.com/compare/better-stack-vs-firehydrant-firehydrant) - [FireHydrant vs Jira Service Management](https://www.g2.com/compare/firehydrant-firehydrant-vs-jira-service-management) - [FireHydrant vs ServiceNow IT Operations Management](https://www.g2.com/compare/firehydrant-firehydrant-vs-servicenow-it-operations-management) - [FireHydrant vs Freshservice](https://www.g2.com/compare/firehydrant-firehydrant-vs-freshservice) - [FireHydrant vs SolarWinds Service Desk](https://www.g2.com/compare/firehydrant-firehydrant-vs-solarwinds-service-desk) - [FireHydrant vs Dynatrace](https://www.g2.com/compare/dynatrace-vs-firehydrant-firehydrant) ### 3. [PagerDuty](https://www.g2.com/products/pagerduty/reviews) By PagerDuty **Average Rating:** 4.5/5 **Total Reviews:** 970 PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time. Reviewers say compared to Rootly, PagerDuty is: - Slower to reach roi Categories in common with Rootly: [AI SRE Tools](https://www.g2.com/categories/ai-sre-tools), [Incident Management](https://www.g2.com/categories/incident-management) **Compare:** [Rootly vs PagerDuty](https://www.g2.com/compare/pagerduty-vs-rootly) **Compare PagerDuty with other alternatives:** - [PagerDuty vs incident.io](https://www.g2.com/compare/pagerduty-vs-incident-io) - [PagerDuty vs FireHydrant](https://www.g2.com/compare/firehydrant-firehydrant-vs-pagerduty) - [PagerDuty vs xMatters](https://www.g2.com/compare/pagerduty-vs-xmatters) - [PagerDuty vs Better Stack](https://www.g2.com/compare/better-stack-vs-pagerduty) - [PagerDuty vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-pagerduty) - [PagerDuty vs ServiceNow IT Operations Management](https://www.g2.com/compare/pagerduty-vs-servicenow-it-operations-management) - [PagerDuty vs Freshservice](https://www.g2.com/compare/freshservice-vs-pagerduty) - [PagerDuty vs SolarWinds Service Desk](https://www.g2.com/compare/pagerduty-vs-solarwinds-service-desk) - [PagerDuty vs Dynatrace](https://www.g2.com/compare/dynatrace-vs-pagerduty) ### 4. [xMatters](https://www.g2.com/products/xmatters/reviews) By Everbridge **Average Rating:** 4.5/5 **Total Reviews:** 786 xMatters is an intelligent communications platform that connects insights from any system to the people that matter. Reviewers say compared to Rootly, xMatters is: - Slower to reach roi - More expensive - Easier to set up Categories in common with Rootly: [Incident Management](https://www.g2.com/categories/incident-management) **Compare:** [Rootly vs xMatters](https://www.g2.com/compare/rootly-vs-xmatters) **Compare xMatters with other alternatives:** - [xMatters vs incident.io](https://www.g2.com/compare/incident-io-vs-xmatters) - [xMatters vs FireHydrant](https://www.g2.com/compare/firehydrant-firehydrant-vs-xmatters) - [xMatters vs PagerDuty](https://www.g2.com/compare/pagerduty-vs-xmatters) - [xMatters vs Better Stack](https://www.g2.com/compare/better-stack-vs-xmatters) - [xMatters vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-xmatters) - [xMatters vs ServiceNow IT Operations Management](https://www.g2.com/compare/servicenow-it-operations-management-vs-xmatters) - [xMatters vs Freshservice](https://www.g2.com/compare/freshservice-vs-xmatters) - [xMatters vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-xmatters) - [xMatters vs Dynatrace](https://www.g2.com/compare/dynatrace-vs-xmatters) ### 5. [Better Stack](https://www.g2.com/products/better-stack/reviews) By Better Stack **Average Rating:** 4.8/5 **Total Reviews:** 332 Better Stack is a unified observability tool that helps you ship higher‑quality software faster. Monitor everything from websites to servers. Schedule on-call rotations, get actionable alerts, and resolve incidents faster than ever. Visualize your entire stack, aggregate all your logs into structured data, and query everything like a single database with SQL. Made to fit into your workflow with over 100+ integrations. Reviewers say compared to Rootly, Better Stack is: - Slower to reach roi - Easier to set up - Easier to admin Categories in common with Rootly: [AI SRE Tools](https://www.g2.com/categories/ai-sre-tools), [Incident Management](https://www.g2.com/categories/incident-management) **Compare:** [Rootly vs Better Stack](https://www.g2.com/compare/better-stack-vs-rootly) **Compare Better Stack with other alternatives:** - [Better Stack vs incident.io](https://www.g2.com/compare/better-stack-vs-incident-io) - [Better Stack vs FireHydrant](https://www.g2.com/compare/better-stack-vs-firehydrant-firehydrant) - [Better Stack vs PagerDuty](https://www.g2.com/compare/better-stack-vs-pagerduty) - [Better Stack vs xMatters](https://www.g2.com/compare/better-stack-vs-xmatters) - [Better Stack vs Jira Service Management](https://www.g2.com/compare/better-stack-vs-jira-service-management) - [Better Stack vs ServiceNow IT Operations Management](https://www.g2.com/compare/better-stack-vs-servicenow-it-operations-management) - [Better Stack vs Freshservice](https://www.g2.com/compare/better-stack-vs-freshservice) - [Better Stack vs SolarWinds Service Desk](https://www.g2.com/compare/better-stack-vs-solarwinds-service-desk) - [Better Stack vs Dynatrace](https://www.g2.com/compare/better-stack-vs-dynatrace) ### 6. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) By Atlassian **Average Rating:** 4.3/5 **Total Reviews:** 988 Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors. Reviewers say compared to Rootly, Jira Service Management is: - Slower to reach roi - More expensive Categories in common with Rootly: [Incident Management](https://www.g2.com/categories/incident-management) **Compare:** [Rootly vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-rootly) **Compare Jira Service Management with other alternatives:** - [Jira Service Management vs incident.io](https://www.g2.com/compare/jira-service-management-vs-incident-io) - [Jira Service Management vs FireHydrant](https://www.g2.com/compare/firehydrant-firehydrant-vs-jira-service-management) - [Jira Service Management vs PagerDuty](https://www.g2.com/compare/jira-service-management-vs-pagerduty) - [Jira Service Management vs xMatters](https://www.g2.com/compare/jira-service-management-vs-xmatters) - [Jira Service Management vs Better Stack](https://www.g2.com/compare/better-stack-vs-jira-service-management) - [Jira Service Management vs ServiceNow IT Operations Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-operations-management) - [Jira Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-jira-service-management) - [Jira Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk) - [Jira Service Management vs Dynatrace](https://www.g2.com/compare/dynatrace-vs-jira-service-management) ### 7. [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) By ServiceNow **Average Rating:** 4.4/5 **Total Reviews:** 457 ServiceNow IT Operations Management (ITOM) is a comprehensive solution designed to enhance the visibility, health, and optimization of an organization's IT infrastructure. By integrating advanced automation and artificial intelligence, ITOM enables proactive management of IT operations, reducing downtime and improving service delivery. Key Features and Functionality: - ITOM Visibility: Automates the discovery of IT assets across on-premises, cloud, and hybrid environments, providing a unified view of the infrastructure. Service Mapping identifies dependencies between IT components, facilitating impact analysis and change management. - ITOM Health: Consolidates and correlates events from various monitoring tools, enabling IT teams to prioritize and respond to critical incidents promptly. Operational Intelligence leverages AI and machine learning to detect patterns and anomalies, allowing for proactive issue resolution. - ITOM Optimization: Manages cloud resources effectively by providing visibility and control over public, private, and hybrid cloud environments. Automates provisioning, lifecycle management, and cost optimization of IT resources supporting application services. Primary Value and Solutions Provided: ServiceNow ITOM addresses the challenges of managing complex IT environments by offering a unified platform that enhances operational efficiency and service reliability. It enables organizations to transition from reactive to proactive operations, minimizing the risk of outages and optimizing resource utilization. By automating routine tasks and providing real-time insights, ITOM empowers IT teams to focus on strategic initiatives, ultimately driving business growth and resilience. Reviewers say compared to Rootly, ServiceNow IT Operations Management is: - Slower to reach roi - More expensive Categories in common with Rootly: [AI SRE Tools](https://www.g2.com/categories/ai-sre-tools) **Compare:** [Rootly vs ServiceNow IT Operations Management](https://www.g2.com/compare/rootly-vs-servicenow-it-operations-management) **Compare ServiceNow IT Operations Management with other alternatives:** - [ServiceNow IT Operations Management vs incident.io](https://www.g2.com/compare/servicenow-it-operations-management-vs-incident-io) - [ServiceNow IT Operations Management vs FireHydrant](https://www.g2.com/compare/firehydrant-firehydrant-vs-servicenow-it-operations-management) - [ServiceNow IT Operations Management vs PagerDuty](https://www.g2.com/compare/pagerduty-vs-servicenow-it-operations-management) - [ServiceNow IT Operations Management vs xMatters](https://www.g2.com/compare/servicenow-it-operations-management-vs-xmatters) - [ServiceNow IT Operations Management vs Better Stack](https://www.g2.com/compare/better-stack-vs-servicenow-it-operations-management) - [ServiceNow IT Operations Management vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-operations-management) - [ServiceNow IT Operations Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-servicenow-it-operations-management) - [ServiceNow IT Operations Management vs SolarWinds Service Desk](https://www.g2.com/compare/servicenow-it-operations-management-vs-solarwinds-service-desk) - [ServiceNow IT Operations Management vs Dynatrace](https://www.g2.com/compare/dynatrace-vs-servicenow-it-operations-management) ### 8. [Freshservice](https://www.g2.com/products/freshservice/reviews) By Freshworks **Average Rating:** 4.6/5 **Total Reviews:** 1,344 Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery. Reviewers say compared to Rootly, Freshservice is: - Slower to reach roi - More usable Categories in common with Rootly: [Incident Management](https://www.g2.com/categories/incident-management) **Compare:** [Rootly vs Freshservice](https://www.g2.com/compare/freshservice-vs-rootly) **Compare Freshservice with other alternatives:** - [Freshservice vs incident.io](https://www.g2.com/compare/freshservice-vs-incident-io) - [Freshservice vs FireHydrant](https://www.g2.com/compare/firehydrant-firehydrant-vs-freshservice) - [Freshservice vs PagerDuty](https://www.g2.com/compare/freshservice-vs-pagerduty) - [Freshservice vs xMatters](https://www.g2.com/compare/freshservice-vs-xmatters) - [Freshservice vs Better Stack](https://www.g2.com/compare/better-stack-vs-freshservice) - [Freshservice vs Jira Service Management](https://www.g2.com/compare/freshservice-vs-jira-service-management) - [Freshservice vs ServiceNow IT Operations Management](https://www.g2.com/compare/freshservice-vs-servicenow-it-operations-management) - [Freshservice vs SolarWinds Service Desk](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) - [Freshservice vs Dynatrace](https://www.g2.com/compare/dynatrace-vs-freshservice) ### 9. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) By SolarWinds Worldwide LLC **Average Rating:** 4.3/5 **Total Reviews:** 786 SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways. Reviewers say compared to Rootly, SolarWinds Service Desk is: - Slower to reach roi Categories in common with Rootly: [Incident Management](https://www.g2.com/categories/incident-management) **Compare:** [Rootly vs SolarWinds Service Desk](https://www.g2.com/compare/rootly-vs-solarwinds-service-desk) **Compare SolarWinds Service Desk with other alternatives:** - [SolarWinds Service Desk vs incident.io](https://www.g2.com/compare/solarwinds-service-desk-vs-incident-io) - [SolarWinds Service Desk vs FireHydrant](https://www.g2.com/compare/firehydrant-firehydrant-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs PagerDuty](https://www.g2.com/compare/pagerduty-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs xMatters](https://www.g2.com/compare/solarwinds-service-desk-vs-xmatters) - [SolarWinds Service Desk vs Better Stack](https://www.g2.com/compare/better-stack-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs ServiceNow IT Operations Management](https://www.g2.com/compare/servicenow-it-operations-management-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Dynatrace](https://www.g2.com/compare/dynatrace-vs-solarwinds-service-desk) ### 10. [Dynatrace](https://www.g2.com/products/dynatrace/reviews) By Dynatrace **Average Rating:** 4.5/5 **Total Reviews:** 1,366 Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. The world’s leading brands trust Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence. Reviewers say compared to Rootly, Dynatrace is: - Slower to reach roi - More expensive Categories in common with Rootly: [AI SRE Tools](https://www.g2.com/categories/ai-sre-tools) **Compare:** [Rootly vs Dynatrace](https://www.g2.com/compare/dynatrace-vs-rootly) **Compare Dynatrace with other alternatives:** - [Dynatrace vs incident.io](https://www.g2.com/compare/dynatrace-vs-incident-io) - [Dynatrace vs FireHydrant](https://www.g2.com/compare/dynatrace-vs-firehydrant-firehydrant) - [Dynatrace vs PagerDuty](https://www.g2.com/compare/dynatrace-vs-pagerduty) - [Dynatrace vs xMatters](https://www.g2.com/compare/dynatrace-vs-xmatters) - [Dynatrace vs Better Stack](https://www.g2.com/compare/better-stack-vs-dynatrace) - [Dynatrace vs Jira Service Management](https://www.g2.com/compare/dynatrace-vs-jira-service-management) - [Dynatrace vs ServiceNow IT Operations Management](https://www.g2.com/compare/dynatrace-vs-servicenow-it-operations-management) - [Dynatrace vs Freshservice](https://www.g2.com/compare/dynatrace-vs-freshservice) - [Dynatrace vs SolarWinds Service Desk](https://www.g2.com/compare/dynatrace-vs-solarwinds-service-desk) --- ## Rootly Alternatives FAQs ### How does Rootly compare to incident.io? According to G2 data, both [Rootly](https://www.g2.com/products/rootly/reviews) and [incident.io](https://www.g2.com/products/incident-io/reviews) share an identical average rating of 4.8 out of 5, with Rootly having 69 reviews and incident.io having 181 reviews. In dimension scores, incident.io leads Rootly by 0.3 points in Easier to Set Up (9.2 vs 8.9), 0.3 points in Easier to Admin (9.3 vs 9.0), and 0.2 points in Better at Support (9.8 vs 9.7). Both products score equally on Better at Meeting Requirements (9.2) and Easier to Do Business With (9.7). Users praise both for ease of use, Slack integration, automation, and customer support, with incident.io having 29 mentions of ease of use and 27 of customer support, compared to Rootly's 10 and 6 respectively. Incident.io also receives more mentions for integrations (20 vs 5) and features (9 vs none noted). Both products integrate well with Slack and provide automation and workflow customization, but incident.io is noted for a more polished and intuitive user experience and a broader range of integrations and features. Rootly is recognized for its powerful workflow engine and strong customer support, particularly in onboarding and training assistance. Overall, incident.io offers a slightly more usable and administratively easier platform with broader integration capabilities, while Rootly emphasizes customization and support responsiveness. ### What are the best alternatives to Rootly? The best alternatives to Rootly include [incident.io](https://www.g2.com/products/incident-io/reviews) (4.8/5 stars, 181 reviews), [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) (4.5/5 stars, 143 reviews), [PagerDuty](https://www.g2.com/products/pagerduty/reviews) (4.5/5 stars, 954 reviews), and [xMatters](https://www.g2.com/products/xmatters/reviews) (4.5/5 stars, 774 reviews). These platforms offer robust incident management with strong Slack integrations, automation capabilities, and extensive third-party integrations. ### What features do alternatives offer that Rootly does not? Rootly users note limitations in advanced scheduling automation, deeper custom fields management, and more polished analytics/reporting features. Alternatives provide more extensive automation, customizable runbooks, and richer integrations. ### Which Incident Management tools do reviewers recommend instead of Rootly? Reviewers recommend [incident.io](https://www.g2.com/products/incident-io/reviews) for its seamless Slack-powered incident workflows, AI-assisted summaries, and exceptional customer support. [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) is favored for its powerful runbook engine, automation, and comprehensive incident lifecycle management. [PagerDuty](https://www.g2.com/products/pagerduty/reviews) is praised for its reliable alerting, flexible scheduling, and broad integrations. [xMatters](https://www.g2.com/products/xmatters/reviews) stands out for intelligent routing, low-code workflow automation, and strong escalation features. These tools are recommended for teams seeking advanced automation, scalability, and enhanced incident response coordination beyond Rootly's current capabilities. ### Why do users choose incident.io over Rootly? Users choose [incident.io](https://www.g2.com/products/incident-io/reviews) over Rootly primarily due to its superior ease of setup and administration, with incident.io scoring 9.2 versus Rootly's 8.9 in Easier to Set Up and 9.3 versus 9.0 in Easier to Admin. Incident.io's customer support is rated slightly higher (9.8 vs 9.7), reflecting its responsiveness and proactive engagement. Incident.io also benefits from a broader and more polished set of integrations, with 20 mentions compared to Rootly's 5, making it a more comprehensive solution for diverse toolchains. Users highlight incident.io's intuitive Slack commands, seamless automation across incident lifecycles, and AI-assisted features like automated summaries and post-mortem generation, which reduce cognitive load and streamline workflows. The platform's flexibility and configurability allow teams to tailor incident processes closely to their needs, enhancing adoption and effectiveness. Additionally, incident.io's customer success teams are frequently praised for rapid response times and collaborative problem-solving, contributing to a smoother onboarding and ongoing experience. 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