--- title: BestNotes Reviews meta\_title: 'BestNotes Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 27 reviews by the users' company size, role or industry to find out how BestNotes works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 27 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Ambulatory url: https://www.g2.com/categories/ambulatory --- # BestNotes Reviews & Product Details Visit Website BestNotes is an all-in-one Electronic Health Record (EHR) and Customer Relationship Management (CRM) platform specifically designed for the behavioral health and addiction treatment industry. This comprehensive solution is tailored to meet the unique needs of clinicians, streamlining the entire care process from intake to outcomes. By integrating various functionalities into a single, cloud-based system, BestNotes helps treatment programs maintain compliance, enhance efficiency, and prioritize client care. Targeted primarily at behavioral health providers, BestNotes serves a diverse audience, including clinicians, administrative staff, and admissions teams. The platform addresses the complexities of managing patient care in a field where coordination and communication are essential. By consolidating EHR, CRM, billing, outcomes tracking, and telehealth capabilities, BestNotes eliminates the need for multiple software solutions, allowing teams to collaborate seamlessly and focus on delivering high-quality care. Key features of BestNotes include an audit and accreditation ready clinical documentation and customizable progress notes, which allow users to create notes, treatment plans, and evidence-based documentation. This flexibility ensures that providers can meet specific regulatory requirements while maintaining a focus on individual client needs. Additionally, the built-in CRM tools facilitate effective management of leads, referrals, and marketing activities, optimizing admissions workflows and enhancing overall operational efficiency. The scheduling and calendar functionalities within BestNotes simplify the coordination of staff and client appointments, including recurring group sessions and telehealth visits. This feature is particularly valuable in the current healthcare landscape, where remote consultations have become increasingly important. The platform also offers HIPAA-compliant telehealth capabilities, enabling secure video sessions and client messaging, thus ensuring that patient privacy is maintained. Another significant advantage of BestNotes is its outcomes tracking feature, which integrates with OutcomeTools to help providers collect and analyze client outcomes. This capability not only demonstrates program effectiveness but also supports continuous quality improvement initiatives. Furthermore, the reporting and analytics tools allow users to generate compliance, billing, and outcomes reports with ease, providing valuable insights into operational performance. Lastly, BestNotes incorporates AI-powered notes through its Sidekick Notes feature, which reduces the documentation burden on clinicians. By leveraging Videra Health integration, recorded sessions can be transformed into structured clinical notes, enhancing accuracy and efficiency in documentation. Overall, BestNotes stands out in the EHR and CRM landscape by offering a comprehensive, user-friendly solution that addresses the specific challenges faced by the behavioral health and addiction treatment industry. * * * Product Website BestNotes Seller [BestNotes](https://www.g2.com/sellers/bestnotes) Discussions [BestNotes Community](https://www.g2.com/products/bestnotes/discuss) Solution Type Best-of-Breed Overview by Jon Winther Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/bestnotes/pricing) ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") UM Verified User in Mental Health Care Small-Business (50 or fewer emp.) 9/6/2019 "I just started to use BestNotes at a residential treatment center I work in." 1.5/5 What do you like best about BestNotes? I like how you get suggestions on different clinical language to use when documenting the different types of notes, specifically for group notes. Review collected by and hosted on G2.com. What do you dislike about BestNotes? the program ca be very tedious at times and can get confusing with how to locate the documentation you were working on. Review collected by and hosted on G2.com. Recommendations to others considering BestNotes: Learn all the different taps and where everything is Review collected by and hosted on G2.com. What problems is BestNotes solving and how is that benefiting you? I am still trying to navigate the system and figuring out where everything is. Review collected by and hosted on G2.com. Show More 9/16/2019 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") AM Verified User in Mental Health Care Small-Business (50 or fewer emp.) 12/28/2017 "Fair EMR, at best" 2/5 What do you like best about BestNotes? Best Notes is a basic, easy to navigate electronic health record platform. It gives a clear, concise template in which to record encounters with clients. Review collected by and hosted on G2.com. What do you dislike about BestNotes? There was no report generator available. Made practice management very difficult. Review collected by and hosted on G2.com. What problems is BestNotes solving and how is that benefiting you? We were able to make the initial transition from paper charts to EMR by using Best Notes. The benefit was a less cluttered office and easily accessible patient record system. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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