I really appreciate how they've built a very powerful product that intelligently "gates" a lot of the most complex features away, so that when I want to do something simple it's right in front of me, but if I have a crazier email idea it's still possible in the same platform. Review collected by and hosted on G2.com.

I don't think there's anything specific I dont like about Bento, really my frustrations around email marketing are just the inherent issues with sending emails, deliverability, saying the right thing, etc. Bento does everything they can to make those issues transparent, but you still gotta do the work. Review collected by and hosted on G2.com.

Bento is a robust marketing automation platform that is evolving at a rapid pace. The creator/lead developer is very responsive to requests for feedback/updates. You can accomplish most of your automation needs, including email, workflows, chat, and more, for a fraction of the cost of most established platforms. Review collected by and hosted on G2.com.

The user interface is unique and overwhelming at first. I wish there were an option to enable light mode, as the only choice now is dark. Some of the screens, particularly the overview pages, feel very cluttered. Review collected by and hosted on G2.com.

Their customer support is the best I've ever seen. You get a direct line to the founder, and they really answer any questions directly. Review collected by and hosted on G2.com.

It's probably good to be a little technically inclined. Review collected by and hosted on G2.com.

Bento is incredibly flexible, intuitive, and user-friendly. It provides insights into my list that I never had access to with my previous provider, and sorting and managing my list has become so much easier. Their support team is outstanding—fast, knowledgeable, and genuinely helpful. On top of that, their marketing resources are excellent and have really helped me improve communication with my audience. It’s a comprehensive solution that delivers on all fronts! Review collected by and hosted on G2.com.

At first, I found Bento a bit intimidating because it looked so different from what I was used to with my previous provider. However, with some experimentation, I quickly got the hang of it. Their detailed documentation, responsive support team, and helpful Discord community made the learning curve much easier and got me up and running in no time. Any initial concerns were quickly resolved! Review collected by and hosted on G2.com.

What I like most is that Bento was clearly built by people who actually do email marketing. The event-based logic gives me full control to design smart, behavior-driven automations. It’s fast, flexible, and doesn’t get in my way with bloated features I don’t need. Plus, deliverability is finally where it should be – my emails get opened and clicked. Review collected by and hosted on G2.com.

The initial learning curve was a bit steep, especially coming from more visual or drag-and-drop platforms. It took some time to fully understand the event-based system and how everything connects. Also, I’d love to see a few more ready-to-use templates or onboarding flows to speed things up for new users. Review collected by and hosted on G2.com.

Bento made emailing and my entire business a ton of fun. I can tell this because the CEO, Jesse (who you can get direct support from on Discord) is having just as much every day. I can dream up an idea, and you know what? I can add it to Bento. I use it every day and it's easy. Oh, and it was easy to install too. It took a matter of minutes... now, it took awhile to configure it, but that's because I get so carried away with all of the features that Bento offers. I couldn't imagine my business any other way, and honestly, I am trying to hook my friends up with Bento too, because options are endless. Review collected by and hosted on G2.com.

I am not a very technical user, but I know enough to get myself into trouble. Bento is probably best for the somewhat techy user (but not required). I found myself in a pickle a few times trying to understand some of the quirks that Bento had, but Jesse (the CEO) was on Discord and available in a matter of minutes to show me the way. I'm confident that I ever run to an issue, It'll be solved timely. I've learned a lot more about emails and crms with Bento than I would have otherwise, but honestly, it made a better marketer. Review collected by and hosted on G2.com.

Although I'm at the beginning of my journey with Bento, I'm blown away by the amount of functionality they make available to users without hiding everything behind a crazy expensive paywall. Setup was very simple, and their documentation regarding getting additional custom Wordpress events set up made everything a breeze. Very fairly priced, and the customer support has been top-notch.

Integration with Wordpress was a breeze. I tested the platform off the back of a recommendation, and will now be migrating all my other CRM instances over to Bento. Review collected by and hosted on G2.com.

The only gripe I have is that I wish they made it slightly easier to implement custom setups. I had to jump through a couple of loopholes as I'm using a subscription plugin that doesn't natively integrate with Bento. Review collected by and hosted on G2.com.

What we like most about Bento is how seamlessly it integrates into our existing processes. The email templates are both modern and visually appealing, making it easy to quickly create professional campaigns. Additionally, the list-size-based pricing model is straightforward and includes all features, regardless of our business scale. The management of workflows and automation is particularly impressive thanks to the "Flows" tool, which opens up advanced possibilities for marketing. Review collected by and hosted on G2.com.

What we like least about Bento is that certain aspects of the web design layout could be improved, though this is a minor detail compared to the platform's overall quality. Adding the option to use the platform in French could also be a valuable enhancement. Review collected by and hosted on G2.com.

Numerous features

Very attractive pricing

The customer support is excellent : you have a direct contact with the creator (Jesse)

The solution’s effectiveness

Discord community to exchange ideas with other users. Review collected by and hosted on G2.com.

I don’t see any. I imagine the software is less user-friendly than some competitors and requires a learning curve, but it’s absolutely worth it. Review collected by and hosted on G2.com.

Their incredible support and huge focus on deliverability is just amazing. Review collected by and hosted on G2.com.

It can be a bit difficult to get everything working when switching from another platform, because Bento does things differently (in a good way though -> just just have to get used to it) Review collected by and hosted on G2.com.