EC

Ella C.

Customer Success Lead

Small-Business (50 or fewer emp.)

3/22/2023

"Really user friendly onboarding tool"

4.5/5

What do you like best about Bento?

The Bento set up itself is pretty straightforward, and the team are super helpful. It has a super clean look and sits nicely within our platform. We haven't been using it very long so yet to see how customers like it, but so far it's going really well Review collected by and hosted on G2.com.

What do you dislike about Bento?

Some more customisability on a couple of things would be nice, but not massively imprtant Review collected by and hosted on G2.com.

KP

Kendall P.

Head of Customer Onboarding & Implementation

Mid-Market (51-1000 emp.)

12/1/2022

"Easy, up-front buying experience and innovative platform"

5/5

What do you like best about Bento?

The buying process was super easy. The platform itself was compelling because it gives you more than just an overlay. Will update this review as we use Bento more and more. Review collected by and hosted on G2.com.

What do you dislike about Bento?

Nothing so far. Will update this review as we use Bento more and more. Review collected by and hosted on G2.com.

CA

Carlos J. A.

Product Manager

Small-Business (50 or fewer emp.)

6/22/2022

"Intuitive, Simple, & Powerful. Bento is the best Onboarding service on the market. No devs required!"

5/5

What do you like best about Bento?

Bento requires no training to use. It's so user-friendly that anyone can learn how it works by themselves in less than one day. Alternative software is either very complex or very expensive. Review collected by and hosted on G2.com.

What do you dislike about Bento?

Bento could do better in providing a greater variety of "guide types". It has the core types: Onboarding, Tutorials, Announcements/Banners -- but a lightbox product tour would be a great addition. Review collected by and hosted on G2.com.

Recommendations to others considering Bento:

Bento doesn't support Staging/Testing environments "out of the box", but there are easy workarounds Review collected by and hosted on G2.com.

What problems is Bento solving and how is that benefiting you?

As a product manager, I know very well how tricky user onboarding can be. It's nearly impossible to get it 100% right, and one must constantly be iterating to make it better and better. With Bento, there's no need to bring in developers in order to make quick changes and AB test for optimizing your onboarding flow. Review collected by and hosted on G2.com.

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Ben L.

CX Program Manager

Mid-Market (51-1000 emp.)

2/8/2022

"A force multiplier for onboarding and adoption"

5/5

What do you like best about Bento?

I love how intuitive and simple Bento is to use to launch in-app product enablement guides as well as feature announcements.

The ability to get super nuanced and personalize various journeys across your user base is very helpful for a multitude of teams — e.g. Implementation teams for personalized onboarding, CSMs driving adoption for certain accounts, and Digital Customer Success/Tech-Touch launching 1:many onboarding and adoption programs.

On top of this, the team behind Bento is very customer-centric and has been a pleasure to work with every time I've interacted with any member of the company. Review collected by and hosted on G2.com.

What do you dislike about Bento?

Honestly, nothing to dislike. Bento is an early-stage startup so obviously they won't have every single use case covered but they are constantly innovating and shipping new features, all while ensuring the customer/user needs are always being considered. I've personally felt this ever since having the opportunity to work with this team and product. Review collected by and hosted on G2.com.

What problems is Bento solving and how is that benefiting you?

Being able to launch a dynamic new user guide (in-app) was a game-changer and not only helps new users orient themselves around the product and sets them up for success, but it also removed the need for CSMs to manually deliver new user training sessions. Or at least helps new users get a foundational understanding so that when they do meet with their CSM, the conversation can be focused more on strategy and driving value vs. basic product training. Review collected by and hosted on G2.com.

K

Kai .

Senior Customer Success Advocate

Mid-Market (51-1000 emp.)

11/10/2022

"Streamlined Onboarding 🎉"

5/5

What do you like best about Bento?

The customization of the tool and the UX are really impressive! Review collected by and hosted on G2.com.

What do you dislike about Bento?

Systems can get complicated really fast, but they're always working on new features that improve on that. Review collected by and hosted on G2.com.

AC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

1/26/2022

"We've gone from white-glove, enterprise-y deployments to low-touch on-boarding"

5/5

What do you like best about Bento?

Creating and launching guides is super fast and easy. Notifications give us a sense of how well users are doing in our onboarding process. Review collected by and hosted on G2.com.

What do you dislike about Bento?

Nothing really. I want more per-customer analytics, but the product is advancing quickly, so I'm sure they'll deliver that soon, too! Review collected by and hosted on G2.com.

Recommendations to others considering Bento:

The power of Bento is in iterating on your guides a lot. You can put something out there, see how a few customers do, and rapidly iterate. Building it yourself seems like a good path if you expect to get it right immediately and never touch it. But you'll never get it perfect right away. Review collected by and hosted on G2.com.

What problems is Bento solving and how is that benefiting you?

We went from high-touch to self-serve on-boarding with Bento. Before Bento, every customer had 5+ meetings with someone on CS. Now, many customers on-board themselves, and CS dedicates more time to the ones that are having difficulty. Review collected by and hosted on G2.com.