This app does not waste my time with font import/setup. I love the Inline style preview, so I don't have to publish to preview. With this, I can concentrate on content, targeting, and enhancing my growth experiments and strategy.

Love the customer support and responsiveness, especially during evaluation and onboarding. Review collected by and hosted on G2.com.

They are a new startup, I wish they provide more self-serve documentation so I don't have to bother customer support. Review collected by and hosted on G2.com.

Bento has systemized many of the best practices I've seen across several different SaaS products—something I'd always wanted to do, but could never prioritize as part of our engineering work. With a little configuration, Bento makes it really simple to deploy onboarding guides, helpful tips, and things that keep customers learning without leaving the product. Additionally, the analytics and notifications have made it easy to see how customers are following through on Guides, which we can tie to adoption. Review collected by and hosted on G2.com.

I'd love to see a deeper integration with Segment to remove friction of deploying it in our product. That being said, this actually turned into a good exercise to force us to think about what we actually want to use to trigger Guides instead of using the same data we send elsewhere. Also, I'd love to see folders as the number of Guides grows. But we've developed a solid naming convention that keeps this at bay. Review collected by and hosted on G2.com.

Bento is a huge time saver for us, particularly for our engineering team, when it comes to launching things like "Getting Started Checklists" and even filling empty states with information inside of our product that we otherwise would've had to build internally.

Their team is extremely supportive whenever we have questions or need assistance. Plus, I feel like they genuinely consider our feedback, as they consistently come out with exciting new product updates/features that are relevant to our goals. Review collected by and hosted on G2.com.

There are a few minor usability quirks that we've hit when building out more complex branching guides, but everything we've hit has been addressed and resolved by the Bento team very quickly! Review collected by and hosted on G2.com.

Bento provides a Figma design file to plan your build and the user interface of building a Bento is intuitive. I built impressive dashboards in a matter of hours. We are excited to launch and see the lift on activation. Review collected by and hosted on G2.com.

No complaints. All issues were promptly handled by their growth team, ensuring we got set up properly. Review collected by and hosted on G2.com.

I have loved how easy it is for Bento to integrate with our product. We were able to get up and running within a week and deploy our first guide. Working at a startup means iterating quickly, and Bento easily allows us to deploy guides and test what works. It looks great in our product and looks like it was built in-house! The support we have received from the team has also been fantastic, and they've been very receptive to our feedback and quick to solve any issues or answer questions. Review collected by and hosted on G2.com.

It would be great to see much more granular targetting and even the ability to have A/B testing built directly into the product. The reporting could also be a little bit more granular, with reporting built out on the Bento platform. Review collected by and hosted on G2.com.

Ease of use, control over a key part of our user experience, and quick time to value (very minimal involvement of our software development team). Review collected by and hosted on G2.com.

Initial set-up required a call between their technical team and ours. To be fair, the call was quick and helped us get set up. Review collected by and hosted on G2.com.

Bento has helped us create a native-feeling onboarding experience that's easy to change and update on the fly. We switched off of a competitor because we weren't getting much value out of a "pop up" style onboarding experience. I really love Bento's thoughtful approach to onboarding, and although we've only been live for a few weeks we've already seen people make it through our guide to have meaningful results! I also appreciate the responsiveness of the Bento team - even though they're pretty small they're always shipping delightful improvements and are very open to feedback. Review collected by and hosted on G2.com.

Dislike is too strong of a word! Their pricing options were a little confusing/opaque. It was also slightly tricky for our engineers to figure out how to set it up correctly in our product - more robust documentation would be helpful. I would love to see them lean more into the analytics side of things too - it's really exciting to see users progress through the guides so it would be cool to think about interesting insights they could provide with the data they have. Review collected by and hosted on G2.com.

- Customization: Bento allows for highly customizable guides that allow for targeting specific users to get them the information they need when they need it. This also allows users to choose guides and learning paths that make the most sense to their use cases. I could go on here, but the simple fact is that I can feel confident in knowing users are getting the right information, at the right time.

- Support: The support we've had with the Bento team has been nothing short of top notch

-Ease of use: Picking up and running with Bento in regard to creation and implementation has been seamless. They offer a lot of options for how things appear in-app that can be done with or without help from the eng. teams. Review collected by and hosted on G2.com.

There isn't much to dislike at this point, I think instead the better way to phrase this is "What am I looking forward to them doing in the future?" In that regard, we're very much looking forward to deeper analytics and reporting on guide/user behaviors to help drive the adoption in-app. I think having a larger repertoire of guide options and overall more customization with how information is displayed. Review collected by and hosted on G2.com.

I think the biggest benefit for Bento remains the level of flexibility. For anyone that likes to control what customers see during onboarding, you are covered here. Down to persona, account, company, and even an import of specific tags...it is pretty incredible how flexible the control features and settings are. Additionally, this tool is very easy to pick up and use, particularly compared to other clunky onboarding tools. Review collected by and hosted on G2.com.

Probably just a nit-picking item but having a huge library of onboarding examples could accelerate our own usage and design. Trust me, you are given some examples but there is probably room for more for inspiration. Review collected by and hosted on G2.com.

Bento takes on the heavy lifting so your engineering teams don't have to. It's super user-friendly and requires minimal dev effort to get it set up. Bento has several built-in features we used to configure the onboarding journey to match the experience we were looking to provide to our users, and this helped us spend more time focused on the onboarding journey itself. I love working with the Bento team, they're super responsive and quick to introduce new features as well. Review collected by and hosted on G2.com.

I would love to see a new way of guiding users through some onboarding tasks directly inline - a bit like a product tour, where users don't have to jump between the guide and the app. Review collected by and hosted on G2.com.