1. Customer support team (Guillaume Granelli) has been taking good care of us. We have monthly call for check in.
2. Challenges are good. Employees are encouraged to participate the challenge. Review collected by and hosted on G2.com.
1. Before Alaya's convergence to Benevity, we were unable to receive the donation receipt.
2. The platform does not handle certain types of donations well. We had several campaigns (Sketcher's Walk and Make-Wish Foundation event) where the employee wants donation directed to certain sub-group within the event. In order to properly benefit the sub-group, we had to donate via event's website. Those donations by-pass Alaya platform. In order to get the matching donations, we had to ask customer service to manually input the donation to platform.
3. We have employees volunteer at kids school or local events. We would like to keep truck of volunteer hours in Alaya platform to see the impact, but it is not easy for employee to log those hours in Alaya platform. Our employees are discouraged to log their volunteer hours in Alaya platform. Review collected by and hosted on G2.com.
