Benepass Reviews & Product Details

Since implementing Benepass, we've successfully streamlined multiple benefits into our program options. The implementation process was seamless, with the team providing support every step of the way. The platform's intuitive and user-friendly design has been well-received by our employees, who frequently praise the exceptional customer support. Continuous system enhancements align perfectly with our forward-thinking culture, reinforcing our commitment to innovation and employee satisfaction. Review collected by and hosted on G2.com.

Our transition from the implementation team to our day-to-day customer success manager felt a bit abrupt. However, when we shared this feedback with Benepass leadership, they took it seriously and made improvements for future transitions. The leadership team has been great to work with and is highly receptive to feedback. Review collected by and hosted on G2.com.

1. The app on the phone is absolutely seamless - it's fast, user friendly and has a great, easy to use UI.

2. The ease of using the product and how we don't need to hop on multiple platforms to make things happen

3. The product is so good I never had to use customer support for it Review collected by and hosted on G2.com.

1. The dollar to INR conversion rate is not friendly for the employees reimbursing their expenses

2. The timing of reimbursement is mid month and it will be more convenient to have it as close to real time or within a time frame! Review collected by and hosted on G2.com.

Benepass is super easy and friendly for employees to use. The app gives you a notification when funds, and how much, have been deposited into your account. All transactions are easily accessible on the app so you always know what your balance is and where you have spent money. Benepass gives you a virtual card to use or you can request a physical card, either way it is easy to pay for medical services easily, and if you by chance do not have your card and have to pay out of pocket, you can easily take a picture of your valid receipt and submit to Benepass and get reimbursed within days for those out of pocket funds.

From an employers side it is very easy to submit employee deductions on the website. You create a file in the format requested and import it. Benepass send notifications whenever they draw funds so you can easily book your withdrawls to cover usage. When we implemented Benepass and we had questions the customer service was always quick to respond and keep us on the right path. The customer service people that I have dealt with have always been so nice and helpful. Review collected by and hosted on G2.com.

The only thing that we had some issues with when implementing Benepass was our month end reconciliations. Working with Customer Service we were able to streamline the process of the month end, but it took a few meetings to understsnd what reports to pull and how to look at the process. Review collected by and hosted on G2.com.

A few things I love about Benepass is being able to buy courses that benefit me with not only my professional interests but personal hobbies.

It helps me purchase books and read up on things I usually wouldn't and it's been an amazing benefit and a privilege to be able to get new books.

One of the best things as well is purchasing movie tickets and concert tickets. A huge benefit that makes it extremely beneficial for me as I love all music and cinema. I purchased tickets to a orchestra and Benepass reimbursed me the difference! Review collected by and hosted on G2.com.

It would be ideal to choose which category the spending goes in, as some of my early purchases fell under the entertainment category when it should have been under the books and reading material. Other than that, it's been great. Review collected by and hosted on G2.com.

We've had Benepass for over 2 years here at my org and I think this is one of the best benefits an employer can provide to their employees outside regular comp. I am able to take on more extra curricular activities and it won't have been possible if that same amount was part of my regular salary.

The reimbursement process is pretty simple where I just need to upload the invoices and I am done. Love that Benepass has a stable mobile app making it way more convenient.

I wouldn't have much idea on the ease of implementation and integration but the ease of use is really good. Haven't interacted with customer support but am sure it'll be good. Review collected by and hosted on G2.com.

The reimbursement process is in lien with my pay cycle. I wish the reimbursement was way more immediate or here in India I could have a Benepass card which I could use to pay on merchant website. Review collected by and hosted on G2.com.

Easy to setup and customise offering multiple options for employees. User-friendly and clear interface. Review collected by and hosted on G2.com.

There is a steep learning curve for new employees when dealing with advanced configurations. Review collected by and hosted on G2.com.

My organizations Benepass benefits had a focus on mental health and wellbeing and I was allowed to get services covered that normally fall outside allowable HSA coverage. Specifically, I was able to get massage therapy as a means to naturally heal. I can use my Benepass for membership to the fitness center of my choosing that gives me access to a wide array of fitness classes and equipment included. Most importantly, I can use the benefit to cover therapy costs not covered by my insurance. Every organization should expand to include Benepass as one of their benefit offerings because it's proof of a people first culture. Review collected by and hosted on G2.com.

My organizations list of allowable purchases was vague. Benepass referred me back to my organization when I inquired about specific services and my organization couldn't offer specifics. I was told to just try to charge it and see if it would go through. Review collected by and hosted on G2.com.

I can check my balance which is given by my company. After uploading a bill I can check how much money is left in my benepass account, Review collected by and hosted on G2.com.

It has lots of options to choose from and very uncertain about the options. Review collected by and hosted on G2.com.

The customer service is TOP NOTCH. I've had to reach out to them most times I've used Benepass because the service I want to purchase isn't currently approved by my company. Benepass' response time is usually a matter of hours and they're always so helpful in getting the service I need approved quickly. Review collected by and hosted on G2.com.

Nothing, the site is fantastic and their team clearly cares about who they are serving. Review collected by and hosted on G2.com.

It was a wonderful surprise knowing I would receive an extra amount each month to help out with utilities. It definitely comes in handy!

I am grateful!

The Benepass card is as simple to use as any credit card and your customer service reps have always been very helpful and professional.

Thank you for all you do especially in such difficult times! Review collected by and hosted on G2.com.

Nothing I can think of. There are so many good things and I truly hope this bonus continues! Review collected by and hosted on G2.com.