Benefitfocus has certainly helped this department of 1 person streamline my OE. With almost 1000 retirees and over 3500 employees OE can be overwhelming with all the choices. The system enables me to have clear plan descriptions and costs for all employees and retirees to make very informed decisions on all of the benefits offered.

The customer service representatives we have had over the last several years are very knowledgeable of the products and of my particular system set up. They are always there to help without any notice and are even able to keep me on track with all of my needs before I even know I need them. Even if they are not currently my service represntaive I know I can contact any of them at any time and they are all there to help. Review collected by and hosted on G2.com.

I really can not think of anything specific I do not like. We have not run into any issues or questions that were not answered very quickly and resolved just as quick. Review collected by and hosted on G2.com.

Benefitfocus offers innovative solutions that support all aspects of benefits administration. It's a total package that can take your benefits to the next level. Review collected by and hosted on G2.com.

Only regret is wishing we'd switched sooner! Review collected by and hosted on G2.com.

The best part of WKU's partnership with BenefitFocus is our Customer Success Manager, Nina. She goes above and beyond for us time and time again. We know if we can't make something work that we've tried every avenue possible and Nina has made every attempt. She's looking for ways to help us make our platform better and our employee experience user friendly. Review collected by and hosted on G2.com.

We have a complex benefit structure and there are times that the platform simply can't accommodate our offers. However, Nina, our CSM works hard to make it the best she can. Review collected by and hosted on G2.com.

The enrollment platform and the communication portal. Both are able to be customized and they carry the look and feel of our company. Not just a generic enrollment platform. Very user friendly and makes enrollment easy for the member.

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Nothing specific to Benefitfocus. Its always a learning curve understanding how to make the platform work best for your company's specific needs. Review collected by and hosted on G2.com.

Easy to work with and everything is user friendly regardless of skill level. Review collected by and hosted on G2.com.

I do not like to use One Place 365 to report issues. I prefer contacting my rep directly. Review collected by and hosted on G2.com.

Our company evolves quickly and Benefitfocus is our strategic partner in finding solutions that fit our needs. Review collected by and hosted on G2.com.

EDI team has ups and downs. Currently very strong. Review collected by and hosted on G2.com.

The system's ease of use for employees has been extremely beneficial. From an administrator perspective, the Benefitfocus team is amazing to work with. Review collected by and hosted on G2.com.

We don't get as much face-to-face time with our customer success managers as we'd like - understandably due to location. Review collected by and hosted on G2.com.

We have used the system for 3 years now and it's so easy for us as admin and for the user. I love the fact we can drill down in history to view who made the changes. Review collected by and hosted on G2.com.

To much communication when logging a case, get an e-mail when we log, get an e-mail when they look at it and another when it's completed. Review collected by and hosted on G2.com.

It is very easy to work with the employees at Benefitfocus to set up carrier feeds. They are accessible and knowledgeable about the product. Once implemented the carrier feeds run with very little problems. Review collected by and hosted on G2.com.

There were a few times when customer support was slow to respond to issues, but those times were rare. Review collected by and hosted on G2.com.

very customer service oriented with fast responses Review collected by and hosted on G2.com.

need to keep up with the pace of innovation Review collected by and hosted on G2.com.