Mike D.

Enterprise (> 1000 emp.)

2/14/2018

"Benefitfocus makes benefits enrollment one less thing I have to worry about."

5/5

What do you like best about Benefitfocus?

The online portal and especially the Benefitfocus app are so user friendly that as Benefits Manager I rarely hear anything but praise from employees who are enrolling as new hires, processing qualifying life events, or during our annual open enrollment. With cost comparison tools, the ability to build in links, videos, etc. the system really has it all. Review collected by and hosted on G2.com.

What do you dislike about Benefitfocus?

The only downside is that I don't have enough time to implement all of the tremendous features that are available (automated communications, reminders, personalized content, etc.) Review collected by and hosted on G2.com.

Recommendations to others considering Benefitfocus:

Take the time to personalize your portal to fit the culture of your company. Review collected by and hosted on G2.com.

What problems is Benefitfocus solving and how is that benefiting you?

Having limited people resources I need to be able to count on a vendor and their product to be able to reduce the amount of admin work and troubleshooting that I have and Benefit Focus does exactly that. Review collected by and hosted on G2.com.

Anthony J.

Benefits Supervisor

Retail

Enterprise (> 1000 emp.)

11/14/2017

"BenefitFocus- The Ben Admin of the future!"

5/5

What do you like best about Benefitfocus?

When I think of Benefitfocus and how HRis and Ben Admin systems need to evolve with the dynamic needs and requests of employers Benefitfocus is spot on with their innovative technology and customer support systems. Benefitfocus understands that data drives all HR and Benefit decisions and they have made a significant investment in their data and data accuracy.

Since Technology is king anymore Benefitfocus offers user-friendly mobile enrollment that is seamless and intuitive. Benefitfocus One Place conference is the gold standard as well.

Benefitfocus and their mobile and enrollment solutions helped our Associates migrate over to CDHD Plans and we continue to see the movement YOY. Review collected by and hosted on G2.com.

What do you dislike about Benefitfocus?

The only opportunity I would even mention about Benefitfocus is that initially it took some time for them to find their footing for the Customer Support Managers and support teams. Now Benefitfocus has a gauge on what their customers want in regards to platform and technical support. The great thing about Benefitfocus is that when you speak up, they listen to their clients. Review collected by and hosted on G2.com.

Michelle R.

Lead Benefit Analyst

Enterprise (> 1000 emp.)

10/18/2017

"Benefitfocus - An enhanced employee experience"

4/5

What do you like best about Benefitfocus?

The enrollment platform has allowed us to provide our employees with a shopping type experience when participating in a benefit enrollment. The site is intuitive and allows us to provide embedded educational pieces to target critical needs. In addition adding the resources of the BENEFITFOCUS Service Center has allowed us to save time and money by creating an additional segment of benefit staff to assist our employees. Review collected by and hosted on G2.com.

What do you dislike about Benefitfocus?

As we work to fine tune our programs and processes, there can be a bit of a lag as we wait for functionality to be updated to match our timelines. Review collected by and hosted on G2.com.

What problems is Benefitfocus solving and how is that benefiting you?

The main purpose we had when switching platforms to BENEFITFOCUS was to enhance the employee experience. The goal was to make the benefit enrollment experience as simple as possible -- provide resources all in one place while taking out additional complexity that did not need to be there. Benefits can be hard enough for employees to understand without having to add in additional technology complexity. Review collected by and hosted on G2.com.

Verified User in Computer Software

Enterprise (> 1000 emp.)

7/31/2018

"New Customer Review"

4/5

What do you like best about Benefitfocus?

The marketplace approach to Benefits has been very easy for our Employees to pick up on. Review collected by and hosted on G2.com.

What do you dislike about Benefitfocus?

Compared to our old Benefits system (workday) it seems to be a lot of clicks to get through an enrollment or even to that matter a life change. Review collected by and hosted on G2.com.

Recommendations to others considering Benefitfocus:

If you are looking to combine many admin efforts and processes, while giving your employees an easy to use/marketplace platform, then Benefitfocus should be considered. Review collected by and hosted on G2.com.

What problems is Benefitfocus solving and how is that benefiting you?

Consolidated billing, administrative time with the service center, and full benefit event reviews. Review collected by and hosted on G2.com.

Tammy F.

Sr Benefits Manager

Retail

Enterprise (> 1000 emp.)

9/25/2017

"Benefitfocus - An innovative and collaborative partner"

5/5

What do you like best about Benefitfocus?

Communications Portal and Core Analytics are my favorites! I also think the enrollment experience is very engaging and love how customizable it is. Review collected by and hosted on G2.com.

What do you dislike about Benefitfocus?

Nothing - everything is going very well! Our customer success manager is always available to us, actively championing us to ensure our voice is heard. The collaborative nature of everyone at Benefitfocus enables us to speak freely about what our needs are. They partner on solutions versus just sending you an outrageous bill. Review collected by and hosted on G2.com.

Recommendations to others considering Benefitfocus:

Be open about your expectations; have weekly meetings with your Customer Success Manager; submit Ideas to the Ideas Community whenever you have them (they act on these!). Review collected by and hosted on G2.com.

What problems is Benefitfocus solving and how is that benefiting you?

We were looking for a benefits self-service product where we could streamline all communications around benefit offerings and more, not only to educate our population of the offerings, but encourage our population to understand what plans are right for them. Too many in our nation believe that the best insurance is the one that costs more, yet everyone's needs are different. Through leveraging the Benefitfocus communications portal and core analytics, we are able to provide educational materials and apply an individual's 12-months of claims data to the shopping experience. This builds a realistic picture for our associates, who are able to see total cost of every plan offering based on their own experience. It has helped greatly to move a population that didn't need to be in PPOs to begin to understand the long-term value of HDHPs. Review collected by and hosted on G2.com.

Katie C.

Human Resources Manager

Chemicals

Mid-Market (51-1000 emp.)

10/4/2017

"BenefitFocus is helping us reach our employees! "

5/5

What do you like best about Benefitfocus?

BenefitFocus is very customer focused. We have had great relationships with everyone that has worked on our account over the past 2 years. Everyone there genuinely wants us to be happy customers and will do whatever necessary to make sure we stay that way! Our employees also love the platform and it has really helped us automate benefit enrollments and deductions. Review collected by and hosted on G2.com.

What do you dislike about Benefitfocus?

I really can't think of anything specific. Review collected by and hosted on G2.com.

What problems is Benefitfocus solving and how is that benefiting you?

We have a diverse employee population that is located throughout the country so it has always been a challenge to reach each employee when it comes to benefits. BenefitFocus has helped tremendously with that! We have also had a lot of employees make changes to their benefits based on their increased knowledge level of our benefits. Several are now enrolled in a high deductible medical plan. It is saving the employee and the company money. Review collected by and hosted on G2.com.

Joanna M.

Sr Manager, Global Benefits

Education Management

Enterprise (> 1000 emp.)

10/19/2017

"The Cadillac of Benefits Platforms"

4.5/5

What do you like best about Benefitfocus?

The platform is very user-friendly and provides a one-stop shop for our employees to find everything they could need relating to benefits. Review collected by and hosted on G2.com.

What do you dislike about Benefitfocus?

If you use data file feeds, development time is extensive. If it breaks once developed, it is also a timely process to get it corrected. Also, some of the integrated file feeds with carriers seem to be incomplete, meaning they don't include every possible field that might be needed on a standard spec. Review collected by and hosted on G2.com.

What problems is Benefitfocus solving and how is that benefiting you?

Benefitfocus has become an extension of our benefits team. We are very lean internally, so having Benefitfocus handle all of our administration, act as our service center to employees and automate our processes has solved the issue of needing additional headcount. They continue to offer added-value products to help streamline processes, like COBRA and FSA/HSA administration. Review collected by and hosted on G2.com.

Whitley H.

Associate Director, Human Resources IS

Human Resources

Mid-Market (51-1000 emp.)

11/3/2017

"Benefitfocus - An Absolute Great Partner With An Absolutely Greater Benefits Platform."

5/5

What do you like best about Benefitfocus?

Overall, what I loved most is the time and attention that has been devoted towards the success of our business relationship for the past three years!

There has been nothing but total consistency with the way things are handled and delivered from the Benefitfocus Support Team to my College, on a daily and weekly basis. And, it appears to only be getting better as technology advancements are made and implemented.

Our relationship with Benefitfocus is happy happy! Thank you! Review collected by and hosted on G2.com.

What do you dislike about Benefitfocus?

I absolutely cannot think of anything at this time--all issues are addressed, upon discovery, and resolved in a timely manner.

Review collected by and hosted on G2.com.

Recommendations to others considering Benefitfocus:

You will not be disappointed! Review collected by and hosted on G2.com.

What problems is Benefitfocus solving and how is that benefiting you?

Like other business partners have stated, Benefitfocus have provided our benefits eligible employee community with a 21st century product that is delivered on a leading edge technology platform.

Accessing your benefits no longer requires a call or visit to the HR Benefits Office, and can now be accessed via several technology options--especially smartphones and other mobile devices 24-7-365. Review collected by and hosted on G2.com.

Janet J.

Director of Trust Operations

Insurance

Enterprise (> 1000 emp.)

10/27/2017

"BenefitFocus Review"

4.5/5

What do you like best about Benefitfocus?

We chose BenefitFocus from its competitors as it appeared to be very user friendly. We were correct in doing so. Earlier this year was our first open enrollment and we had no complaints from our members regarding the system. We were assigned a wonderful Customer Success Manager, Anne that goes above and beyond for us. Review collected by and hosted on G2.com.

What do you dislike about Benefitfocus?

We consist of six school corporations with Benefit Administrators and a Trust Director. It would be nice to be able to have a tier approval process. Even though most of the benefits are the same they are administered differently at times. Our Customer Success Manager, Anne works hard making our site the best she can. Review collected by and hosted on G2.com.

Recommendations to others considering Benefitfocus:

Easy for employees to use. Excellent opportunities for training in understanding and expanding capabilities of the system. Everyone at Benefitfocus is so friendly and helpful. Review collected by and hosted on G2.com.

What problems is Benefitfocus solving and how is that benefiting you?

It has simplified the enrollment process for our members. The easy access to see their benefits, choose their plan when it is convenient for them. They can make life change events, download their documents without taking time from their workday to contact their Benefits Department. Review collected by and hosted on G2.com.

Lyn W.

HR Operations Analyst

Construction

Enterprise (> 1000 emp.)

10/4/2017

"Great to have benefit access anywhere, anytime for our employees across the country!"

2.5/5

What do you like best about Benefitfocus?

The Benefitfocus system allows different benefits to be set-up with ease for employees - whether full-time, part-time, or always mobile. Having a communication portal to share details and information as well as videos is an asset. Review collected by and hosted on G2.com.

What do you dislike about Benefitfocus?

Vendor feeds are not as easy to set-up as you think and can take a very long time. The HSA set-up for employees and employers is also not user friendly to adjust maximum contribution limits due to a life event during the year. Review collected by and hosted on G2.com.

Recommendations to others considering Benefitfocus:

Be aware that setting up a data file feed to a non-preferred vendor can take years. Review collected by and hosted on G2.com.

What problems is Benefitfocus solving and how is that benefiting you?

A group of our employees who never had access to online benefits information before Benefitfocus can now enroll online, view their information - and especially access it in Spanish. Review collected by and hosted on G2.com.