AR

Verified User in Real Estate

Small-Business (50 or fewer emp.)

5/11/2021

"Good and complete CRM and Email automatization system"

4.5/5

What do you like best about BenchmarkONE?

The system is very agile and functioning well on most devices Review collected by and hosted on G2.com.

What do you dislike about BenchmarkONE?

That there is no mobile app, apart from that its good Review collected by and hosted on G2.com.

BB

Billy B.

Sales Engineer

Small-Business (50 or fewer emp.)

10/12/2020

"An amazing CRM"

5/5

What do you like best about BenchmarkONE?

The most useful and helpful thing about Benchmark is how well it syncs with Gmail. never again will I have to copy data from one box to another needlessly Review collected by and hosted on G2.com.

What do you dislike about BenchmarkONE?

When I am making notes on a call if I don't save they are lost for ever, more of a user error than anything Review collected by and hosted on G2.com.

JF

Joy Beth F.

Independent Business Owner

Small-Business (50 or fewer emp.)

10/19/2020

"Very easy to use and stay connected"

5/5

What do you like best about BenchmarkONE?

It's very simple so it wasn't hard to figure out how to use and keep updated. The daily notifications and activity emails keep me on task and keep me up to date! Review collected by and hosted on G2.com.

What do you dislike about BenchmarkONE?

Currently trying to just use it, so the additional costs to add my leads is a little frustrating. Review collected by and hosted on G2.com.

TG

Terri G.

Small-Business (50 or fewer emp.)

2/1/2020

"Easy to use and has made our team more efficient."

5/5

What do you like best about BenchmarkONE?

Easy for our sales staff to use which ranges in age from 22 to 86. Review collected by and hosted on G2.com.

What do you dislike about BenchmarkONE?

There are some minor features that I would like to be able to modify – but for the most part the system and interface are great! Review collected by and hosted on G2.com.

Recommendations to others considering BenchmarkONE:

Absolutely lovely interface. I love the design and feel. When I have to submit a ticket for help the response time is extraordinary. I feel like it is a small company and I'm their only client. I feel like I am being listened to – and the changes they implement are in the user's best interests – and seem to be really well thought out. I also have to say the price point is an absolute value. I feel like I am getting a lot more bang for my buck with Hatchbuck. Review collected by and hosted on G2.com.

What problems is BenchmarkONE solving and how is that benefiting you?

Team communication has improved, starting to implement tasks with the team – more efficient with their communication. Review collected by and hosted on G2.com.

FW

Frank W.

CEO / Digital Marketing Pro / Video Producer / Website Designer

Small-Business (50 or fewer emp.)

2/5/2020

"Quality CRM For The Price"

5/5

What do you like best about BenchmarkONE?

Software is fairly easy to use and straight forward. It offers clients more automated capabilities than not using anything and also saves them time which is a great selling point. Review collected by and hosted on G2.com.

What do you dislike about BenchmarkONE?

Lack of a complete white label makes the software less desirable as an agency. Sometimes slow to resolve issues with branding or other things that are not already on their dev timeline. Review collected by and hosted on G2.com.

Recommendations to others considering BenchmarkONE:

None really it works fine for what it is. There are other more expensive solutions out there that offer more features but if you need something for lead management, basic email automation, email blasts, etc. Hatchbuck does fine at a reasonable price point. Review collected by and hosted on G2.com.

What problems is BenchmarkONE solving and how is that benefiting you?

The CRM gives us the ability to track website visits and create automated actions around them, send out email campaigns, etc. It also allows us to give our clients a more structured sales process and ensure they are able to close more leads. Review collected by and hosted on G2.com.

KP

Karen P.

Mid-Market (51-1000 emp.)

1/19/2020

"Our Go-To Marketing and Sales Tool"

4.5/5

What do you like best about BenchmarkONE?

Hatchbuck gives us a fully-functioning CRM tool so that we can seamlessly integrate activities between sales and marketing as well as between multiple departments within the organization. With the ability to automate many sales and marketing functions based on trigger events, we can very efficiently and focus on keeping the channels of communication open with our clients and prospects. The ability to design custom emails, and now landing pages and pop-up ads (beta at this time) has further improved our tracking of our prospects' behavior and interests. Review collected by and hosted on G2.com.

What do you dislike about BenchmarkONE?

I have the occasional issue with the filters. Review collected by and hosted on G2.com.

Recommendations to others considering BenchmarkONE:

Hatchbuck gives you high-end features without the steep pricing of many offerings on the market today. Review collected by and hosted on G2.com.

What problems is BenchmarkONE solving and how is that benefiting you?

Hatchbuck Forms has made it incredibly easy to tracking leads. It also facilitates the management of sales activity and communication between sales and marketing departments. Hatchbuck has also made the process of growing our business development team much more manageable. We benefit from the ease of reporting, quick reference to activity and easy-to-use design features and automation for email communication. Review collected by and hosted on G2.com.

JM

Jayme M.

Graphic Design and Advertising Apprentice

Small-Business (50 or fewer emp.)

3/5/2020

"A great software with several helpful features."

4/5

What do you like best about BenchmarkONE?

I enjoy using Hatchbuck because it is fairly user friendly but also has a ton of helpful features and capabilities. You can categorize contacts in many different ways, which is great for organizational purposes. Hatchbuck also keeps detailed statistics on every email you send out with it, and has a fantastic email builder with templates and coding options.The new features with Pop-Ups and Landing pages are fantastic, and offer even more options for our company to expand our reach and contact base. Review collected by and hosted on G2.com.

What do you dislike about BenchmarkONE?

Sometimes the amount of features available is overwhelming and confusing, but there are several videos and articles that help remedy this issue. There are a few aspects to the software that still need some work. In the email builder, is is hard to achieve some specific results, and occasionally, image quality is depleted. The new Pop-Ups and Landing pages feature is very helpful and unique, but could use more options for customization. We had wanted to put our logo in a Pop-Up, but it was very difficult to get the right, placement and size for the image. The spam filters for Hatchbuck are also a little lack luster. We get a lot of spam contacts and it is very hard to get genuine people to sign up for things like newsletters, Review collected by and hosted on G2.com.

Recommendations to others considering BenchmarkONE:

Hatchbuck is great for small businesses looking for a software to help keep up with contacts, create emails, and collect statistics! Review collected by and hosted on G2.com.

What problems is BenchmarkONE solving and how is that benefiting you?

Hatchbuck makes it infinitely easier to keep track of customers and maintain contact with potential leads. Review collected by and hosted on G2.com.

UM

Verified User in Medical Devices

Small-Business (50 or fewer emp.)

9/3/2020

"Huge for small businesses that want to grow"

5/5

What do you like best about BenchmarkONE?

So much information - "you don't know what you don't know" and this platform will show you. Review collected by and hosted on G2.com.

What do you dislike about BenchmarkONE?

Nothing, yet. We have only been using it for a few weeks Review collected by and hosted on G2.com.

RS

Rochelle S.

Administrative Assistant

Small-Business (50 or fewer emp.)

7/27/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great CRM"

4.5/5

What do you like best about BenchmarkONE?

They have amazing customer service if you ever have an issue. Also, the way the CRM is set up is very intuitive. Review collected by and hosted on G2.com.

What do you dislike about BenchmarkONE?

I wish they had online education about marketing and unique ways to use the CRM. Review collected by and hosted on G2.com.

AC

Verified User in Computer Games

Small-Business (50 or fewer emp.)

2/15/2018

"Very easy to use"

5/5

What do you like best about BenchmarkONE?

Hatchbuck is incredibly easy to use. It's intuitive enough that I could figure out how to use it without a tutorial. Review collected by and hosted on G2.com.

What do you dislike about BenchmarkONE?

The email templates can be a little sticky to work with, but no more so than with other marketing automation platforms. Review collected by and hosted on G2.com.

Recommendations to others considering BenchmarkONE:

Hatchbuck is a perfect tool for a small company. It's affordable and very easy to use and maintain with no support. Review collected by and hosted on G2.com.

What problems is BenchmarkONE solving and how is that benefiting you?

We're mostly using this for our newsletter and outbound communications but are slowly moving over our CRM as well. Before Hatchbuck, we had no visibility into our customers beyond email open rates. Review collected by and hosted on G2.com.