AP

Verified User in Professional Training & Coaching

Small-Business (50 or fewer emp.)

4/30/2021

"Excellent CRM system"

4.5/5

What do you like best about BenchmarkONE?

The automation is easy and mostly intuitive in terms of getting contacts into different flows. I understand my prospect universe in a very detailed way. Review collected by and hosted on G2.com.

What do you dislike about BenchmarkONE?

I wish there were multiple angles to get an email campaign started (not just going through the contact first). Review collected by and hosted on G2.com.

Recommendations to others considering BenchmarkONE:

Take your time learning it before you dive right in. I say this because there are certain features you'd wish you utilized (such as tagging and link automation) that you can't necessarily go back and fix easily or in an automated fashion. Review collected by and hosted on G2.com.

What problems is BenchmarkONE solving and how is that benefiting you?

Mostly CRM problems are being addressed by their tagging feature. I can easily identify certain contacts by multiple tags to narrow down or broaden who exactly I want to contact about what specific item. Review collected by and hosted on G2.com.

AH

Verified User in Human Resources

Small-Business (50 or fewer emp.)

5/13/2021

"BenchmarkOne is Great"

5/5

What do you like best about BenchmarkONE?

We enjoy the combination of email campaign creation and tracking within the CRM. Plus, we love the online forms and landing pages to help create content and help create engagement in our products and services Review collected by and hosted on G2.com.

What do you dislike about BenchmarkONE?

The reports are canned and can be filtered, but it would be great to have a report writer. Review collected by and hosted on G2.com.

What problems is BenchmarkONE solving and how is that benefiting you?

We combined our contact management email system and our email marketing system into one with Benchmark. We have been able to create content easily and market to our contacts in one system. The system can provide engagement levels for my team to use to prioritize who to call. Our contact engagement has increased and it has resulted in more sales. Review collected by and hosted on G2.com.

RM

Renee M.

Owner / Publisher

Small-Business (50 or fewer emp.)

5/19/2021

"Benchmark for Small Business"

5/5

What do you like best about BenchmarkONE?

I love how easy it is to use. I've tried a bunch of other CRM's and BenchmarkONE is by far the easiest and best value I have found. Review collected by and hosted on G2.com.

What do you dislike about BenchmarkONE?

I wish there was a mobile app for iPhone. Review collected by and hosted on G2.com.

LK

Laura K.

Account Manager

Small-Business (50 or fewer emp.)

10/19/2019

"Marketing Gamechanger"

5/5

What do you like best about BenchmarkONE?

Hatchbuck has really added value to how we help our clients not only maintain a CRM but track the ROI of their drip campaigns. Review collected by and hosted on G2.com.

What do you dislike about BenchmarkONE?

The only dislike I'd say I have is with my e-commerce client, I wish there was a way we could incorporate abandoned cart emails. Review collected by and hosted on G2.com.

Recommendations to others considering BenchmarkONE:

I would absolutely consider incorporating this software into your marketing strategy. Review collected by and hosted on G2.com.

What problems is BenchmarkONE solving and how is that benefiting you?

We're enabling our clients to track their ROI of their marketing, narrow down their focus and net the most dollars in their marketing budget. Review collected by and hosted on G2.com.

BH

Birdie H.

Marketing and Community Strategist

Small-Business (50 or fewer emp.)

8/12/2020

"An affordable, easy-to-use CRM"

4.5/5

What do you like best about BenchmarkONE?

I'm a current user of Benchmark One (aka Hatchbuck). I love having everything in one place and being able to track contact activities. The automation functionalities are great. This is an awesome Salesforce alternative at an incredibly affordable price point. There is always a learning curve with new technology and while you may run into internal challenges with change management, Hatchbuck is likable. Review collected by and hosted on G2.com.

What do you dislike about BenchmarkONE?

As a current user, I'm a little bit worried about changes now that they've changed names. We are heavily invested in our CRM (as one should be!) and losing features/functionalities would impact the way my very small team of two operates on a day-to-day basis. Review collected by and hosted on G2.com.

What problems is BenchmarkONE solving and how is that benefiting you?

Without Hatchbuck we wouldn't have a CRM. As a small business, we rely on affordable software to keep our team equipped to get the job done. We've gotten so many benefits out of this tool. As we've incorporated outbound sales into our day-to-day, we've found it very easy to manage new contacts, manage meetings and follow-up tasks. There's never a question of who's responsible for what. Review collected by and hosted on G2.com.

SF

Sam F.

Content Marketing Specialist

Small-Business (50 or fewer emp.)

12/11/2020

"Support and communication has been great"

4/5

What do you like best about BenchmarkONE?

Their quick support and tool integrations Review collected by and hosted on G2.com.

What do you dislike about BenchmarkONE?

Sending and receiving emails could be easier to use and the Dashboard could show details to have more of an instant update instead of having to go into those specific contact profiles. The task feature would be best if it integrated with something like Microsoft Teams tasks. Review collected by and hosted on G2.com.

AS

Verified User in Sporting Goods

Small-Business (50 or fewer emp.)

2/5/2020

"Solid product & Easy to use/learn"

4.5/5

What do you like best about BenchmarkONE?

Pretty intuitive interface and I think the pricing is fair. Review collected by and hosted on G2.com.

What do you dislike about BenchmarkONE?

Not much. It is pretty cost effective marketing automation. Review collected by and hosted on G2.com.

UE

Verified User in Entertainment

Small-Business (50 or fewer emp.)

5/11/2021

"Good value and fits our needs"

3.5/5

What do you like best about BenchmarkONE?

Easy to create an eblast. Formatting is fairly intuitive. Review collected by and hosted on G2.com.

What do you dislike about BenchmarkONE?

The appearance of eblasts on a Windows desktop has some formatting issues showing block outlines. We also had delivery issues with eblasts going to spam folders. It got resolved for the most part but required some technical expertise. Review collected by and hosted on G2.com.

PP

Patti P.

President and Founder

Small-Business (50 or fewer emp.)

12/20/2016

"Solid CRM for small and fast-growing companies"

4/5

What do you like best about BenchmarkONE?

It's unusual that doing things in business turns out better than you expected. For my team at HealthEconomics.Com, this was the result of our first year experience with Hatchbuck! The business need we had was how to be better at marketing and sales (defined as: more targeted, better follow-up, more success). The solution was Hatchbuck. The result was 13% improvement in sales in our first year of Hatchbuck. Now, every dollar of that 13% growth is due to Hatchbuck - that just wouldn't be fair to my awesome sales people :-) - but it has indeed helped us target, follow-up more successfully, and have more success with our hundreds of customers. And probably most importantly, my sales team and I all feel in better control of our business. The whole group at Hatchbuck is on our side to be successful. We are definitely renewing for next year. The cost of the software service is manageable for our small business and it's easy to learn. Review collected by and hosted on G2.com.

What do you dislike about BenchmarkONE?

I'd like a better interface when adding tags without having to go to the Systems settings. I'd like a cheat sheet that defines a tag when you mouse over it (like a "comment" field or a note in Microsoft Word/Excel. Review collected by and hosted on G2.com.

Recommendations to others considering BenchmarkONE:

I highly recommend this product to small businesses. Review collected by and hosted on G2.com.

What problems is BenchmarkONE solving and how is that benefiting you?

Needed better segmenting of customers (where they are in the sales funnel, what their interest is, what their pain point is); needed automatic follow-up; needed a way to achieve drip marketing; needed email and website integration of customer pathways; needed it to be affordable for a small business. We achieved drip marketing, segmenting, follow-up, and 13% sales growth. Review collected by and hosted on G2.com.

LS

Leigh Kivowitz S.

Managing Partner

Small-Business (50 or fewer emp.)

9/11/2020

"Robust and Easy to use"

5/5

What do you like best about BenchmarkONE?

I love that I have emails and CTM in one place. I find more and more functions and automations all the time. Plus, they have tutorials and support to make sure you are always learning more. Review collected by and hosted on G2.com.

What do you dislike about BenchmarkONE?

It's always hard to use a new platform, but they are very helpful through the awkwardness. Review collected by and hosted on G2.com.