As a brand new BenchmarkOne user, I came in with a lot of questions. The team has been fantastic in working with me and meeting my, and our company's needs. Review collected by and hosted on G2.com.

The service is not cheap; however, it has met our marketing needs thoroughly! Review collected by and hosted on G2.com.

We have only had BMO for three weeks. We have just started to see all it can do for our small non-profit. We have yet to integrate any of our other software programs such as Quickbooks etc. Review collected by and hosted on G2.com.

Everything is tailored for sales and potential sales that someone can make. Review collected by and hosted on G2.com.

My favourite thing about Hatchbuck is the support. I have gone through the initial onboarding, the videos, phone support, email support, and now chat support. I've always gotten an immediate response! The other thing I love about Hatch is its simplicity. It's very easy to navigate and was easy to train my team to use it.

They have also taken our feedback and implemented new changes, which have been very helpful for our growing team. Review collected by and hosted on G2.com.

While Hatch is a great CRM, I'd like to see a few usability and features be added eventually. I don't like that I have to click 3-4 times to send an email out (I understand why its like this but it would be great to have an option to just send) - I'd like better views (filters) and be able to save my filter views with whatever columns I choose (It doesn't stick so I have to change it every time) - I'd like to be able to view better reporting - and I have a few other ideas if someone would like contact me to go over. Review collected by and hosted on G2.com.

I started when BenchmarkOne was Hatchbuck, and I have been consistently amazed by the high level of customer support. Review collected by and hosted on G2.com.

I am evaluating options currently because mass email as a whole is not proving to be a productive form of communication for us. Review collected by and hosted on G2.com.

I love the automation! It improves my daily reach! It shows me the insights on who opened and what they looked at which lets me know who to follow up with a phone call. I also utilize it to manage my dealflow and keep notes. It helps keep me organized and methodical with my approach! Review collected by and hosted on G2.com.

Sometimes your email goes to spam. If a company has a good spam filter the contact will sometimes not see my email. Review collected by and hosted on G2.com.

Support team is very responsive and nice. It's a relatively complex product with a lot of features and they are always great about looking into things.

I also like that it's both marketing and CRM in one, so you don't need to have two solutions to track and manage the data.

Their integrations with our own website (API) is continuously getting better so that we have real-time updates on it.

The campaigns (email, text, call, task, etc.) are awesome Review collected by and hosted on G2.com.

I wish it had the following features:

(1) Click to call -- where you could call right out of the tool and then it records those messages.

(2) Text messaging - where you could text directly from in the app.

(3) Analytics -- would like to be able to customize with a sales dashboard. We don't use the DEALS feature so it's a bit clunky. Review collected by and hosted on G2.com.

I have used Hatchbuck (now BenchmarkONE) for 7+ years. The tool has everything you need for email marketing, CRM, sales pipeline management and more. As compared to other companies out there with similar capabilities, their value is incredible! Review collected by and hosted on G2.com.

Can't say much that I dislike. I think this system rocks! Review collected by and hosted on G2.com.

Easy access to contacts on the screen and simple Review collected by and hosted on G2.com.

That once you click on a contact, and get out of it, it brings you to the top of the list instead of where you left off Review collected by and hosted on G2.com.

In our company, since we started with the BenchmarkONE test, we have been satisfied since it has provided us with tools that help us with the management of campaigns and sales and marketing workflows thanks to its segmentation, evaluation of potential clients and visitor tracking of the web offers us the best alternatives for the market. Review collected by and hosted on G2.com.

Our work team received some complaints from clients since not all of them manage to cancel their subscription effectively and consequently they are supplied in the same way messages or emails from marketing campaigns which can get them upset and complain. On the other hand, it has small flaws like the HTML platform. Review collected by and hosted on G2.com.

I like that you can customize the searches and filter buttons and have a saved search filter. Review collected by and hosted on G2.com.

I don't like that sometimes it crashes - I feel like there may be too many people using it at one time when this happens. Review collected by and hosted on G2.com.