--- title: Benchmark Email Reviews meta_title: 'Benchmark Email Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 120 reviews by the users' company size, role or industry to find out how Benchmark Email works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 120 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Benchmark Email Reviews **Vendor:** Polaris Software **Category:** [Email Marketing Software](https://www.g2.com/categories/email-marketing) **Average Rating:** 4.3/5.0 **Total Reviews:** 120 ## About Benchmark Email Benchmark Email makes it easy to create professional email campaigns, grow your contact list, and see what's working. For 20+ years, we've helped marketers send great emails without fighting complex software. Here's what you get: - Drag-and-Drop Email Builder: Design mobile-responsive emails without coding. Pick a readymade template or start from scratch, then customize with content blocks, columns, and saved blocks you can reuse. - Sign-Up Forms: Build branded sign-up forms and embed them on any website, or set them up as popups. New contacts get assigned to the right lists automatically. - Smart Text and AI Images: Expand copy, adjust tone, fix grammar, and generate images from a prompt to speed up campaign creation. - Contact Management: Organize contacts with tags, custom fields, and segmentation. Filter by interests, engagement, or behavior and send targeted campaigns in a few clicks. - Multi-User Access: Add teammates and assign roles to keep campaigns organized without giving up control of your account. - Email Scheduling: Schedule campaigns in advance so your messages reach contacts at the right time. - Reports and Real-Time Activity: Track opens, clicks, and bounces per campaign. See engagement as it happens and review 30/60/90-day trends. - Real Human Support: Get help from real people, not bots. Email marketing experts are available 24/7 via live chat, phone, and email. Every plan includes every feature. No add-ons, no surprises. ## Benchmark Email Pros & Cons **What users like:** - Users love the **ease of use** of Benchmark Email, appreciating its intuitive design and powerful features for beginners. (13 reviews) - Users value the **comprehensive features** of Benchmark Email, enhancing communication and marketing efficiency effectively. (8 reviews) - Users love the **user-friendly interface** of Benchmark Email, making it easy for beginners to get started with email marketing. (7 reviews) - Users praise the **automation features** of Benchmark Email, enhancing efficiency in email marketing and management processes. (6 reviews) - Users appreciate the **accommodating customer support** of Benchmark Email, enhancing their overall experience with the platform. (6 reviews) - Users find the **simple setup** of Benchmark Email easy and accessible for beginners in email marketing. (6 reviews) - Users appreciate the **easy setup** of Benchmark Email, making email marketing accessible for beginners and experienced users alike. (5 reviews) - Users enjoy the **ease of use** and powerful features of Benchmark Email for effective email marketing strategies. (5 reviews) - Templates (5 reviews) - Analytics (4 reviews) **What users dislike:** - Users find Benchmark Email **expensive** , especially with limited features and slow customer support on lower plans. (5 reviews) - Users find the **email management** lacks essential features, leading to frustration with emails landing in spam folders. (4 reviews) - Users find **limited features** in Benchmark Email compared to competitors, affecting customization and segmentation options. (3 reviews) - Users report **email limitations** with Benchmark Email, causing important messages to end up in spam folders. (2 reviews) - Users express frustration over **inadequate error handling** , leading to minor glitches and difficulty in managing content. (2 reviews) - Users are frustrated with the **design limitations** in lower plans and lack of advanced filtering options. (2 reviews) - Users find the **limited customization** of templates restrictive, reducing flexibility on lower-tier plans. (2 reviews) - Limited Templates (2 reviews) - Software Bugs (2 reviews) - Users experience **numerous campaign issues** with Benchmark Email due to poor support and functionality limits. (1 reviews) ## Benchmark Email Reviews ### 1. The Best Email Platform to Communicate with Your Audience **Rating:** 5.0/5.0 stars **Reviewed by:** Frank C. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Benchmark Email?** Many features with Benchmark Email help you to communicate with your subscribers and grow your audience. Also, the support is very accommodating and makes using this platform easy. **What do you dislike about Benchmark Email?** The new revised platform feels very basic and doesn’t have the ability to transfer the photo gallery from the old platform. Because of that, it takes a bit longer to create new images for the things we use often. Also, there’s no longer an archive page, which we used all the time to generate new subscribers. It almost worked like a blog. **What problems is Benchmark Email solving and how is that benefiting you?** We are a small Catholic nonprofit, and we use Benchmark Email as our main base for engagement and follow-up. Most of our fathers don’t use social media more than once a week, but they always check their email. I really appreciate how dependable email is for reaching them. The platform also keeps everything together for us, and the stats are very accurate and enlightening. ### 2. Works Great for My Non-Profit **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Fishery | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2025 **What do you like best about Benchmark Email?** Scheduling emails in advance. I have found one software issue that I can't resolve and it is not critical. Being somewhat similar to MS Word makes using it easy. When I need help, I get it **What do you dislike about Benchmark Email?** Very little to dislike. It has more features that I do not use but what I need, it works just fine. I would really like a short email list kept in the "Send Copy" option. I would always have the same two to three email addresses to share a preview with. **What problems is Benchmark Email solving and how is that benefiting you?** Organization Communications ### 3. Best software tool for Email Marketing - Benchmark Email **Rating:** 4.0/5.0 stars **Reviewed by:** Sanket C. | Email Marketing Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Benchmark Email?** The UI of software is user Friendly Its easy to use Results are very good as compair to other products **What do you dislike about Benchmark Email?** Prices are a litle bit higher email limitaions are their also **What problems is Benchmark Email solving and how is that benefiting you?** Benchmark is solving my whole Email marketing problem with its high Deliverability rate as a Email marketing Lead i am satisfied with its AI email making features and its overall perfomance of deliverability my sales are boosted. ### 4. Senior Director of Educational Initiatives at Esoteric Academic Solutions LLC **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Benchmark Email?** Email automation features, responsive templates, and an easy-to-use email editor make my campaigns more efficient and effective. **What do you dislike about Benchmark Email?** Some of my best well-written emails are in my customers' spam folders which never reach my intended audience. **What problems is Benchmark Email solving and how is that benefiting you?** As mentioned earlier, most of my company's email appears to arrive in customers' spam inboxes. Can't seem to resend email to customers who have soft bounces. ## Benchmark Email Discussions - [Is Benchmark Email free?](https://www.g2.com/discussions/is-benchmark-email-free) - 1 comment - [View Benchmark Email pricing details and edition comparison](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1231735&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-27+03%3A38%3A15+-0500&secure%5Bsession_id%5D=0c4b2f8e-09f2-4781-8dba-409ba40e0899&secure%5Btoken%5D=a974ec49e2e495bb8d75531364788c91a844912098fc5e5ef69974396f59cde6&format=llm_user) ## Benchmark Email Features **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account **Diagnosis** - Content **Grammar** - Grammar Check - Tone Check - Sentence Formatting **Templates** - Text and Themes - Stock Images - Proofing - Mobile Responsive **Tracking** - Open Rate - Time to Open **Edit** - Pre-Made - Build - HTML **Reporting** - Campaign Performance **Content ** - Content Generation - Form Generation **Logistics** - Analytics - Issues **Product Type** - Standalone Application - Plugin **Generative AI** - AI Text Generation **Reporting & Analytics** - Basic Reporting **Generative AI** - AI Text Generation **Integration** - Data Import & Export Tools - Integration APIs ## Top Benchmark Email Alternatives - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - 4.1/5.0 (7,229 reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - 4.3/5.0 (12,672 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,471 reviews)