The strategist in me values first-party data capture above all else. Living in a world where the third-party cookie is dying, Beambox gives us a direct line to the actual people interacting with our clients' brands. Because of the ability to customize the captive portal, I can ensure that the brand's voice and visual identity are consistent from the very moment that a guest connects. I also love the Review Automator; it bridges a gap between the physical experience and the digital "social proof" that is so critical for SEO and brand authority. Review collected by and hosted on G2.com.

The level of content customization provided within the portal feels a bit template-like at times. When we are working with very specific, high-touch campaigns for brand on campus university environments or healthcare facilities, I would love to see more robust CSS controls to further push the creative envelope. The reporting is great for seeing traffic, but I would love to see more advanced sentiment analysis tools integrated within the dashboard to assist me with further optimizing our current messaging. Review collected by and hosted on G2.com.

From an analytical view, I like being able to see guest traffic. We needed a solution that could separate visitor access from our corporate network without IT being required to manually generate vouchers for every guest or client meeting. Beambox automates logging in via the splash page and the backend dashboard gives me a clear log of who is connecting and when. Our spaces' peak visitor times are surprisingly accurate with the presence analytics. Review collected by and hosted on G2.com.

I enjoy seeing guest traffic from a analytical view. We wanted to separate our visitors’ access from our corporate one without the manual generation of the voucher by IT for every guest or client meeting. I can see who is connecting and when, thanks to the backend dashboard, and Beambox automates the logging in through the splash page. The presence analytics very closely match out spaces’ peak visitor times. Review collected by and hosted on G2.com.

Beambox's management and login portal is the most powerful component of Beambox. We wanted to collect customer emails without it being a cumbersome activity for either the running staff or the guests. When people join the Wi-Fi, it captures profiles automatically, saving us the hassle of data entry. The white-labeling is carried out well; the portal looks like ours, not a third-party service, which keeps the guest experience consistent. Review collected by and hosted on G2.com.

Integrating the hardware was not a plug-and-play affair for us. Our existing access points took about three attempts to sync with the Beambox software before it was stable. The advanced analytics dashboard can also appear somewhat cluttered. It took me a few weeks to figure out what filter to choose for return visitors in specific date ranges without resetting the whole view. Review collected by and hosted on G2.com.

What I like best is that it doesn't require any intervention on our part. In a coffee shop, we don't have the luxury of taking the time to ask every single person that comes in for their email address. Beambox takes care of that for us. Once it's installed, our guest count just grows on its own. What I also appreciate, for our purposes, is that it shows us exactly how many people are coming in, how long they're staying, and most importantly, how many of those people are repeat customers versus first-timers. Review collected by and hosted on G2.com.

The biggest challenge is that it's a recurring cost. It's a recurring cost by location, so for a growing business like Arro Coffee, which has multiple locations throughout London, it's an expense that adds up from a profit and loss perspective. It's one more subscription to keep track of, and you need to be good about actually utilizing the data they're collecting to ensure you're getting a return on that investment. If you're not sending a campaign or looking at the data, it's just one more expense. Review collected by and hosted on G2.com.

I love how Beambox takes care of our guest WiFi and follow-ups on a daily basis. After the configuration of the login portal and branding, it operated smoothly in the background.

The sequence of Social WiFi and email opt-ins is suitable for a café. Guests connect quickly. We do not have staff explaining the WiFi process when guests are busy. We find the automation of review prompts super useful; positive feedback is encouraged to go public and issues come back to us internally.

One tiny yet useful detail is how the guests list auto-updates in actual near time. As soon as the dashboard refreshes, you see the latest opt-ins and repeat visits. This makes it easy to track repetitive visitors. Review collected by and hosted on G2.com.

It’s okay to customize the login page if you want standard branding but if you needed higher control over the layout, it can seem limiting and not possible, for instance, you can only customize the color, logo, background image, and more.

Utilizing reporting on a daily basis is great. However, on the off chance where we would like to export and compare data over a longer period, the reporting would ultimately not be sufficient. These are not blocker issues but rather more granular items that power users would find useful. Review collected by and hosted on G2.com.

Our WiFi data helps us understand customer-in store interactions without any hassle. Beambox is simple. The dashboard gives essential information on visitor activity, and is helpful when talking with partners and planning campaigns. Store activity integration took place effortlessly and without much setup work. During peak hours of traffic, the platform functions seamlessly with no lag or connectivity problems. Cost and Return on Investment. The price seems reasonable given the insights into customer behavior and engagement that the brand offers. When we needed some basic support, onboarding was quick and easy. Review collected by and hosted on G2.com.

The reporting functionality was less flexible, particularly when examining results from different time periods or places. Review collected by and hosted on G2.com.

As far as technology is concerned, the cloud management is a significant win. I can manage all the client splash portals through one interface without having to deal with the routers. From a business perspective, the lead flow is seamless. It takes something as mundane as Wi-Fi and turns it into a lead flow system. The two-fold purpose is what won us over. Review collected by and hosted on G2.com.

While reporting is good, it has potential that could better suit an agency model. I would love to begin creating and branding reporting packages for each of our clients to deliver a dashboard of their unique visitor information. Currently, we need to assemble figures from analytics into our own reporting templates, which is not part of their services. Review collected by and hosted on G2.com.

The level of detail in the access records is invaluable. From a Loss Prevention Manager’s perspective, I love the capability to determine the specific device, and by extension, the individual who was able to authenticate on our guest network and for how long. This turns our WiFi into a traceable network, making it an auditable point of access, as opposed to a blind spot. We also appreciate the segmentation between the guest and our secure network to ensure complete segregation between the guest and the secure network. Review collected by and hosted on G2.com.

The alerts and notifications provided by Beambox are more marketing-oriented. I would like to see real-time alerts related to security, such as a device connecting during non-business hours, an individual user connecting too many devices, or failed attempts at logging into the entrance page. Currently, I have to monitor the logs to identify any anomalies. Review collected by and hosted on G2.com.

We would like white-labelling, exactly what we need! So here’s our splash page, which immediately already looks in-brand for our store - it is very much a place that uses colour to identify its parts, even though everyone tries really hard not to). The auto email capture has been working flawlessly - every customer we've helped becomes a contact in the system and NO ONE HAS TO EVEN LIFT A FINGER. I also like the modest analytics basics here: The IzeeFob will let you know how many connections there were per day, and at what peak hours which is sometimes something we’ve never been able to understand better than when we simply used old-fashioned manual counters. Review collected by and hosted on G2.com.

The post-capture marketing options seem limited for anyone in retail. The email templates are simplistic and not built for e-commerce promotions or abandoned cart flow. We literally only used Beambox to capture, syncing each captured email straight into Klaviyo for actual marketing. The social WiFi login feature didn’t help us either retail customers just want to get on the web fast, they don’t want to log in with Facebook and it was friction that didn’t need to be there. I wish we could do away with the "want to be anonymous?" part entirely on our splash page. Review collected by and hosted on G2.com.

The auto Wi-Fi login experience is simply fantastic. It enables us to deliver a branded, hassle-free experience to everyone from the moment they connect to our office or event Wi-Fi. The analytics interface is also extremely intuitive, providing us with insights into traffic patterns without overwhelming us. Review collected by and hosted on G2.com.

There was a bit more API work that needed to be done for the initial merge with our CRM system than we had expected. Although helthe p support staff were very cooperative, it pushed back our complete launch by a couple of weeks. The design of the reporting templates could also be somewhat more versatile, and we could use more customizable widgets. Review collected by and hosted on G2.com.