---
title: BDEx Reviews
meta_title: 'BDEx Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how BDEx works for a business like yours.
date_modified: '2025-01-06'
parent_category:
  name: Utilities
  url: https://www.g2.com/categories/utilities
---

# BDEx Reviews
**Vendor:** Basis Technologies  
**Category:** [Other Utilities Software](https://www.g2.com/categories/other-utilities)
## About BDEx
Exception management is business critical for organizations that are faced with significant trapped revenue. BDEx is a trusted software for the utility industry, helping deliver exceptional service for 85 million utilities customers across the globe. Whether you’ve built in-house solutions or are reliant upon SAP’s own tools, exceptions management is complex. It can take as many as 21 steps to uncover necessary information relating to just one customer, causing considerable inefficiencies for your business. With BDEx, this is streamlined to just two steps, empowering your team to work smarter. BDEx has been designed to enhance and augment Business Process Exception Management (BPEM) in SAP, enabling your business to: - Dynamically allocate work based upon operational priorities - Gain a real-time, customer-centric view of exceptions - Resolve cases 40-50% faster - Access an automated rules engine for closure control to clear out waste and eliminate bottle necks






- [View BDEx pricing details and edition comparison](https://www.g2.com/products/bdex/reviews?open_modal_url=%2Fproducts%2Fbdex%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fbdex%252Freviews%26source%3Dpdp_avatar&section=pricing&secure%5Bexpires_at%5D=2026-08-05+15%3A49%3A49+-0500&secure%5Bsession_id%5D=01a05b39-8487-4c8f-9da3-c785f148734d&secure%5Btoken%5D=7bdb3636d9470cddbb7c7ab40f19e5adddb8be5b0fb3584cda9bbf0092d60637&format=llm_user)

## BDEx Features
****
- Mobile Access
- Non-Metered Billing
- Activity Dashboard
- Work Order Management
- Generative AI
- Meter Data Management
- AI Copilot
- Reporting & Statistics
- Customizable Templates
- Historical Reporting
- Metered Billing
- ACH Payment Processing
- Rate Management
- Third-Party Integrations
- Automatic Backup
- Transaction History
- Usage Tracking/Analytics
- Workflow Management
- Customer Management
- Contact Database
- For Natural Gas
- Penalty/Cut-Off Processing
- Online Payments
- Recurring/Subscription Billing
- Self Service Portal
- Document Management
- For Water
- Billing & Invoicing
- Commenting/Notes
- Payment Reminders
- Accounting
- Payment Collection
- Printing Services Integration
- User Management
- Forecasting
- For Electricity
- Electronic Payments
- For Trash
- Refund Management

**Agentic AI - SAP Store**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

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