Exception management is business critical for organizations that are faced with significant trapped revenue. BDEx is a trusted software for the utility industry, helping deliver exceptional service for 85 million utilities customers across the globe. Whether you’ve built in-house solutions or are reliant upon SAP’s own tools, exceptions management is complex. It can take as many as 21 steps to uncover necessary information relating to just one customer, causing considerable inefficiencies for your business. With BDEx, this is streamlined to just two steps, empowering your team to work smarter. BDEx has been designed to enhance and augment Business Process Exception Management (BPEM) in SAP, enabling your business to: - Dynamically allocate work based upon operational priorities - Gain a real-time, customer-centric view of exceptions - Resolve cases 40-50% faster - Access an automated rules engine for closure control to clear out waste and eliminate bottle necks