--- title: Bazaarvoice Reviews meta\_title: 'Bazaarvoice Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 809 reviews by the users' company size, role or industry to find out how Bazaarvoice works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 809 scale: '5' date\_modified: '2026-08-12' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- ### Bazaarvoice Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **quick and responsive customer support** of Bazaarvoice, enhancing their implementation and campaign experiences. [(6 mentions)](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1664167&qs=pros-and-cons#reviews) Users value the **extensive retail syndication network** of Bazaarvoice, enhancing visibility and consistency of reviews across platforms. [(6 mentions)](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1666508&qs=pros-and-cons#reviews) Users find Bazaarvoice **easy to implement** , with quick integration and a user-friendly experience throughout the process. [(5 mentions)](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1666358&qs=pros-and-cons#reviews) Users value the **easy implementation** of Bazaarvoice, highlighting seamless integration and a fantastic support team. [(5 mentions)](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1663225&qs=pros-and-cons#reviews) Users value the **seamless syndication of reviews** across multiple sites, enhancing visibility and customer engagement. [(5 mentions)](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1664296&qs=pros-and-cons#reviews) Users find the **difficult learning curve** of Bazaarvoice frustrating, with navigation and catalog management being time-consuming challenges. [(6 mentions)](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1666624&qs=pros-and-cons#reviews) Users find Bazaarvoice to be **expensive** , with inflexible contracts and disappointing customer support hindering their experience. [(6 mentions)](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1665554&qs=pros-and-cons#reviews) Users express frustration over **insufficient information** and self-help reliance, complicating their experience with Bazaarvoice. [(6 mentions)](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1665353&qs=pros-and-cons#reviews) Users express frustration with Bazaarvoice due to **rigid contract terms and poor customer support** , leading to a disappointing experience. [(6 mentions)](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1662642&qs=pros-and-cons#reviews) Users are frustrated with Bazaarvoice's **poor customer support** , citing slow responses and unhelpfulness during challenging situations. [(5 mentions)](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1664704&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Bazaarvoice ##### 1. Customer Support Users commend the **quick and responsive customer support** of Bazaarvoice, enhancing their implementation and campaign experiences. [ See 6 mentions ](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1664167&qs=pros-and-cons#reviews) See Related User Reviews DS Dev S. Small-Business (50 or fewer emp.) 4.0/5 "Sensible Reviews and Ratings app to integrate to any project." What do you like about Bazaarvoice? The integration of Bazaarvoice reviews and ratings in the project was easy, it's just the Bazaarvoice script that needed to be added to the code. Then ![Tyler F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyler F.") TF Tyler F. Small-Business (50 or fewer emp.) 0.5/5 "Stay Away – Worst SaaS Experience We've Ever Had" What do you like about Bazaarvoice? They are one of the only vendors where you can syndicate your reviews to third party retailers, but I'm sure there are other vendors that care more ab ##### 2. Review Management Users value the **extensive retail syndication network** of Bazaarvoice, enhancing visibility and consistency of reviews across platforms. [ See 6 mentions ](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1666508&qs=pros-and-cons#reviews) See Related User Reviews DS Dev S. Small-Business (50 or fewer emp.) 4.0/5 "Sensible Reviews and Ratings app to integrate to any project." What do you like about Bazaarvoice? The integration of Bazaarvoice reviews and ratings in the project was easy, it's just the Bazaarvoice script that needed to be added to the code. Then ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Great service, great results!" What do you like about Bazaarvoice? I like how easy it is to navigate the platform. The syndication of reviews integrates well with our other retail partners and was easy to implement. T ##### 3. Ease of Use Users find Bazaarvoice **easy to implement** , with quick integration and a user-friendly experience throughout the process. [ See 5 mentions ](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1666358&qs=pros-and-cons#reviews) See Related User Reviews ![Jenny T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenny T.") JT Jenny T. Mid-Market (51-1000 emp.) 4.5/5 "Easy Implementation, Fantastic Team, and Smooth Integrations" What do you like about Bazaarvoice? Easy to implement and their implementation team has been fantastic. It's fairly simple to navigate on the back end and integration has been quick and DS Dev S. Small-Business (50 or fewer emp.) 4.0/5 "Sensible Reviews and Ratings app to integrate to any project." What do you like about Bazaarvoice? The integration of Bazaarvoice reviews and ratings in the project was easy, it's just the Bazaarvoice script that needed to be added to the code. Then ##### 4. Setup Ease Users value the **easy implementation** of Bazaarvoice, highlighting seamless integration and a fantastic support team. [ See 5 mentions ](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1663225&qs=pros-and-cons#reviews) See Related User Reviews ![Jenny T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenny T.") JT Jenny T. Mid-Market (51-1000 emp.) 4.5/5 "Easy Implementation, Fantastic Team, and Smooth Integrations" What do you like about Bazaarvoice? Easy to implement and their implementation team has been fantastic. It's fairly simple to navigate on the back end and integration has been quick and DS Dev S. Small-Business (50 or fewer emp.) 4.0/5 "Sensible Reviews and Ratings app to integrate to any project." What do you like about Bazaarvoice? The integration of Bazaarvoice reviews and ratings in the project was easy, it's just the Bazaarvoice script that needed to be added to the code. Then ##### 5. Visibility Growth Users value the **seamless syndication of reviews** across multiple sites, enhancing visibility and customer engagement. [ See 5 mentions ](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1664296&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Bazaarvoice Can Be Overwhelming at Times" What do you like about Bazaarvoice? I love that our reviews syndicate so flawlessy to our our website and various other retailer sites! Account reps are knowledgeable and kind. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "Best choice for syndication to major retailers, better support needed" What do you like about Bazaarvoice? Syndication to major retailers such as Target and Walmart with the ability to repond to those shopper reviews ### 5 Cons or Disadvantages of Bazaarvoice ##### 1. Difficult Learning Users find the **difficult learning curve** of Bazaarvoice frustrating, with navigation and catalog management being time-consuming challenges. [ See 6 mentions ](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1666624&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Easy to use platform with very few glitches and customer support is excellent!" What do you dislike about Bazaarvoice? The filtering in the new view can be clumsy and determining what everything means takes some getting used to and some customization which isn't all th ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "A key factor in the recipe for many online accounts is BV" What do you dislike about Bazaarvoice? Some of the navigation and workflow within their portal is not perfectly user friendly and at times has required additional information to complete a ##### 2. Expensive Users find Bazaarvoice to be **expensive** , with inflexible contracts and disappointing customer support hindering their experience. [ See 6 mentions ](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1665554&qs=pros-and-cons#reviews) See Related User Reviews ![Jenny T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenny T.") JT Jenny T. Mid-Market (51-1000 emp.) 4.5/5 "Easy Implementation, Fantastic Team, and Smooth Integrations" What do you dislike about Bazaarvoice? It's a bit on the expensive side but so far worth it. ![Tyler F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyler F.") TF Tyler F. Small-Business (50 or fewer emp.) 0.5/5 "Stay Away – Worst SaaS Experience We've Ever Had" What do you dislike about Bazaarvoice? I don’t usually leave reviews, but I feel like other businesses need to hear this. We’ve been working with Bazaarvoice at Sun Home Saunas and it’s hon ##### 3. Insufficient Information Users express frustration over **insufficient information** and self-help reliance, complicating their experience with Bazaarvoice. [ See 6 mentions ](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1665353&qs=pros-and-cons#reviews) See Related User Reviews ![Trevor C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trevor C.") TC Trevor C. Mid-Market (51-1000 emp.) 4.0/5 "Great Tool to Boost Your Ratings/Reviews" What do you dislike about Bazaarvoice? I do not necessarily like the "custom reports" function in the dashboard. I would prefer if there was an easier way to get raw data so I can add more ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 3.5/5 "Initial pitch and onboarding was completely disconnected and either wrong/lied." What do you dislike about Bazaarvoice? The sales pitch was wrong. We were told platforms that were included that simply were not. This has since been corrected and contracts adjusted, but ##### 4. Review Management Users express frustration with Bazaarvoice due to **rigid contract terms and poor customer support** , leading to a disappointing experience. [ See 6 mentions ](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1662642&qs=pros-and-cons#reviews) See Related User Reviews DS Dev S. Small-Business (50 or fewer emp.) 4.0/5 "Sensible Reviews and Ratings app to integrate to any project." What do you dislike about Bazaarvoice? The UI of the Bazaarvoice app is a bit confusing at first once you get used to it then it feels familiar. Also, the UI for accepting and rejecting the ![Tyler F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyler F.") TF Tyler F. Small-Business (50 or fewer emp.) 0.5/5 "Stay Away – Worst SaaS Experience We've Ever Had" What do you dislike about Bazaarvoice? I don’t usually leave reviews, but I feel like other businesses need to hear this. We’ve been working with Bazaarvoice at Sun Home Saunas and it’s hon ##### 5. Poor Customer Support Users are frustrated with Bazaarvoice's **poor customer support** , citing slow responses and unhelpfulness during challenging situations. [ See 5 mentions ](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1664704&qs=pros-and-cons#reviews) See Related User Reviews ![Tyler F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyler F.") TF Tyler F. Small-Business (50 or fewer emp.) 0.5/5 "Stay Away – Worst SaaS Experience We've Ever Had" What do you dislike about Bazaarvoice? I don’t usually leave reviews, but I feel like other businesses need to hear this. We’ve been working with Bazaarvoice at Sun Home Saunas and it’s hon ![Adam F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam F.") AF Adam F. Small-Business (50 or fewer emp.) 0.0/5 "Terrible Experience and Shortsighted Team" What do you dislike about Bazaarvoice? Bazaarvoice’s refusal to release us from an auto-renew contract—despite major, documented global economic challenges, including the impact of Trump-er ![Samuel B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samuel B.") SB Samuel B. Small-Business (50 or fewer emp.) 12/28/2023 "Great reputation managing tool!" 5/5 What do you like best about Bazaarvoice? It condenses the product questions and reviews for our products from different retailer stores, all in one place. Review collected by and hosted on G2.com. What do you dislike about Bazaarvoice? There's a notable delay time from the moment the customer's submit their questions and responses, and the moment we are able to see them at Bazaarvoice. The delay may range from 30 minutes to about 3 hours. Additionally, any changes on the responses posted by our team may take a few hours to be updated. Review collected by and hosted on G2.com. What problems is Bazaarvoice solving and how is that benefiting you? It helps our Reputation Management team to see, respond and take a record of all the questions, comments and reviews for our products through different online stores. It also allows us to identify common and recurring problems in certain products, so we can keep a record of them and provide a resolution for our consumers. It helps us maintain a good quality of our products, and establishes a reliable contact from the company to the consumers. Review collected by and hosted on G2.com. Show More Response from Laura Georghiou of Bazaarvoice [Editedit](https://www.g2.com/survey_responses/bazaarvoice-review-9067277/official_response/edit) Hi Samuel, Thank you for your review! Your feedback is important to us. We're dedicated to ensuring your experience remains fantastic. Feel free to reach out with any further feedback or questions. Thanks again for your support! Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Enterprise (\> 1000 emp.) 8/23/2024 "Good source to get genuine reviews, but too slow to process." 2.5/5 What do you like best about Bazaarvoice? With BazaarVoice, we get genuine reviews from real people trying the real products. Review collected by and hosted on G2.com. What do you dislike about Bazaarvoice? The process to get the campain launched is too lengthy. And the time we need to spend filling up the campaign request form is unacceptable. I wish there was an easy one click spreadsheet upload function, and the campaings are launched in a day or two max. Review collected by and hosted on G2.com. What problems is Bazaarvoice solving and how is that benefiting you? BazaarVoice helps to get reviews on the products. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Craig J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Craig J.") CJ Craig J. Executive Director of Sales Chemicals Mid-Market (51-1000 emp.) 8/7/2023 "Provides immediate feedback on our items to allow us to quickly respond to potential issues!" 5/5 What do you like best about Bazaarvoice? I like getting e mail notifcations anytime there is a question on our products or a negative review. Being able to reach out to the end user in real time allows us to know if there are issues with our products and to provide top notch customer service. Review collected by and hosted on G2.com. What do you dislike about Bazaarvoice? Their platform is a little difficult to navigate at first and looks dated, so it could use a refresh to be more user friendly, however, once you get used to it, it is fine. Review collected by and hosted on G2.com. What problems is Bazaarvoice solving and how is that benefiting you? It allows us to react quickly to both questions and negative feedback. It is important to us to be able to provide excellent customer service to the end user if there is an issue. Review collected by and hosted on G2.com. Show More 2/27/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") EC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 11/19/2024 "Initial pitch and onboarding was completely disconnected and either wrong/lied." 3.5/5 What do you like best about Bazaarvoice? The program works. The reviews do publish. Review collected by and hosted on G2.com. What do you dislike about Bazaarvoice? The sales pitch was wrong. We were told platforms that were included that simply were not. This has since been corrected and contracts adjusted, but it was an endeavor to argue/debate and get to a place where a reasonable business person would've been satisfied. Review collected by and hosted on G2.com. What problems is Bazaarvoice solving and how is that benefiting you? Legitimizing product as they launch Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite AN Verified User in Automotive Mid-Market (51-1000 emp.) 10/30/2024 "Purchased sampling programs" 4/5 What do you like best about Bazaarvoice? a fast feedback with all details and can meet my expectation Review collected by and hosted on G2.com. What do you dislike about Bazaarvoice? the fullfilment service is too expensive Review collected by and hosted on G2.com. What problems is Bazaarvoice solving and how is that benefiting you? Sampling programs with reviews on retailer of Walmart,com Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Eric D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric D.") ED Eric D. VP Sales & Marketing Mid-Market (51-1000 emp.) 8/23/2024 "Brilliant at helping us drive our business growth!" 4.5/5 What do you like best about Bazaarvoice? Best-in-class organization, they always provide great support. Review collected by and hosted on G2.com. What do you dislike about Bazaarvoice? No native integration with Google search display. Review collected by and hosted on G2.com. What problems is Bazaarvoice solving and how is that benefiting you? Act as a trusted source for prospects Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") AF Verified User in Food & Beverages Mid-Market (51-1000 emp.) 8/29/2024 "Works well for our needs" 4.5/5 What do you like best about Bazaarvoice? Tracks all my product reviews in one place and makes it easy to manage and reply Review collected by and hosted on G2.com. What do you dislike about Bazaarvoice? Only downside was in seeking help to seperate our brand from a similar named brand also using the service. We received some reviews for products that were not ours Review collected by and hosted on G2.com. What problems is Bazaarvoice solving and how is that benefiting you? Makes efficiencies in managing multiple products and multiple site reviews Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite KS Katarina S. Mid-Market (51-1000 emp.) 4/25/2024 "Makes scheduling and tracking social posts EASY!" 5/5 What do you like best about Bazaarvoice? I love the preview and schedulign features of Bizaarvoice. You can preview the post as you're writing it, connect it to the L2B feature and even add UTM tracking perameters for easy tracking if that's what your team need.s Review collected by and hosted on G2.com. What do you dislike about Bazaarvoice? The only complaint I have is the pricing for adding additional licenses. Review collected by and hosted on G2.com. What problems is Bazaarvoice solving and how is that benefiting you? Bizaarvoice is solving our social media presence and our tracking. The analytics and reporting is so detailed and provides us everything we need in a nice monthly recap. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 8/29/2024 "Expensive but good platform/product" 4/5 What do you like best about Bazaarvoice? Easy to use platform and process, the customer service team is quick to respond and resolve issues. Review collected by and hosted on G2.com. What do you dislike about Bazaarvoice? The overall costing is very expensive and there is no ability to share reviews between color / size variations Review collected by and hosted on G2.com. What problems is Bazaarvoice solving and how is that benefiting you? It is helping us to collect reviews on new products and to respond to our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 2/27/2024 "Smooth implementation for collecting brand reviews" 4/5 What do you like best about Bazaarvoice? The customer support ticket process "client care" is very quick to respond when my team and I need help either with a sampling program or within the portal itself. In addition, to getting reviews across our own branded websites Bazaarvoice offers retailer syndication that has helped out business tremendously show-up with strong digital SEO. Review collected by and hosted on G2.com. What do you dislike about Bazaarvoice? My only negative would be communication downward from the team on portal changes and nagivating said changes to be equipt to best perform and utilize the portal tools. Review collected by and hosted on G2.com. What problems is Bazaarvoice solving and how is that benefiting you? Solving for sampling our products for ratings and reviews on new innovation hitting market. It's helping us understand customer sentiment around products from an array of attributes i.e. flavor, form, taste, size, etc. Lastly, Bazaarvoice is displaying our reviews and working with our website teams to show ratings and reviews on our website and providing insight reporting on retailer networks. Review collected by and hosted on G2.com. 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