--- title: Bazaarvoice Reviews meta_title: 'Bazaarvoice Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 809 reviews by the users' company size, role or industry to find out how Bazaarvoice works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 809 scale: '5' date_modified: '2026-08-12' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Bazaarvoice Reviews **Vendor:** Bazaarvoice **Category:** [Review Management Software](https://www.g2.com/categories/review-management-software) **Average Rating:** 4.2/5.0 **Total Reviews:** 809 ## About Bazaarvoice Commerce is facing its biggest shift in a generation. The way shoppers discover products is being completely upended by AI, creating a new 'front door' to every brand. At the same time, consumers are drowning in a sea of fake content and polished advertising that they inherently distrust. This has created a profound trust crisis. In this new world, visibility and growth are no longer guaranteed by the biggest ad budget. They are earned through authenticity. This is where Bazaarvoice comes in. We are the trusted network that turns authentic consumer voices into confident purchases. For over 20 years, we have been dedicated to a single mission: sourcing, verifying, and amplifying authentic consumer voices on a scale unmatched by anyone else. Think of the parent anxiously choosing a baby stroller, or the gamer deciding on a new headset. They aren't looking for an ad; they're looking for a real person who can answer their one simple question: "Is this product right for me or my family?" We provide that answer, confidently and authentically. And now, AI is asking the same question. As AI agents and summaries increasingly make purchasing decisions on behalf of shoppers, they are actively designed to seek out genuine human experience. We are the essential data that teaches AI what is true. We collect, verify, and distribute this truth worldwide, transforming trust into a tangible asset. We don’t just help brands get seen; we help brands get believed. And ultimately, we help them get chosen. ## Bazaarvoice Pros & Cons **What users like:** - Users commend the **quick and responsive customer support** of Bazaarvoice, enhancing their implementation and campaign experiences. (6 reviews) - Users value the **extensive retail syndication network** of Bazaarvoice, enhancing visibility and consistency of reviews across platforms. (6 reviews) - Users find Bazaarvoice **easy to implement** , with quick integration and a user-friendly experience throughout the process. (5 reviews) - Users value the **easy implementation** of Bazaarvoice, highlighting seamless integration and a fantastic support team. (5 reviews) - Users value the **seamless syndication of reviews** across multiple sites, enhancing visibility and customer engagement. (5 reviews) - Easy Implementation (4 reviews) - Users find Bazaarvoice **very helpful** for product launches, efficiently managing reviews and syndication across channels. (4 reviews) - Implementation Ease (4 reviews) - Users value the **efficient syndication of reviews** , benefiting from Bazaarvoice's extensive partnerships with major retailers. (4 reviews) - Campaign Management (3 reviews) **What users dislike:** - Users find the **difficult learning curve** of Bazaarvoice frustrating, with navigation and catalog management being time-consuming challenges. (6 reviews) - Users find Bazaarvoice to be **expensive** , with inflexible contracts and disappointing customer support hindering their experience. (6 reviews) - Users express frustration over **insufficient information** and self-help reliance, complicating their experience with Bazaarvoice. (6 reviews) - Users express frustration with Bazaarvoice due to **rigid contract terms and poor customer support** , leading to a disappointing experience. (6 reviews) - Users are frustrated with Bazaarvoice's **poor customer support** , citing slow responses and unhelpfulness during challenging situations. (5 reviews) - Users find the **complex usage** of Bazaarvoice challenging, especially with navigation and time-consuming processes affecting efficiency. (4 reviews) - High Pricing (4 reviews) - Users express frustration over **inadequate support** from Bazaarvoice, citing poor customer service and unclear communication as major issues. (4 reviews) - Poor Management (4 reviews) - Pricing Issues (4 reviews) ## Bazaarvoice Reviews ### 1. Stay Away – Worst SaaS Experience We've Ever Had **Rating:** 0.5/5.0 stars **Reviewed by:** Tyler F. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Bazaarvoice?** They are one of the only vendors where you can syndicate your reviews to third party retailers, but I'm sure there are other vendors that care more about their clients and not just their bottom line. **What do you dislike about Bazaarvoice?** I don’t usually leave reviews, but I feel like other businesses need to hear this. We’ve been working with Bazaarvoice at Sun Home Saunas and it’s honestly been one of the worst vendor experiences we’ve ever had. Their customer service is awful - slow to respond, unhelpful, and just generally not supportive or flexible. The platform itself is super clunky and outdated, which made even basic things frustrating. But the worst part? Their contracts. We had to shut down our B2B program due to the tariffs, and even though our 12-month term was up, they refused to let us out. They’re hiding behind legal fine print and taking a “gotcha” approach instead of working with us like partners. I've never dealt with a company that was this rigid, impersonal, and honestly just unpleasant to work with. If you're thinking about using Bazaarvoice, I’d seriously recommend looking at other options. Feel free to reach out if you want to hear the full story. Happy to chat. **What problems is Bazaarvoice solving and how is that benefiting you?** We originally contracted them to syndicate our website reviews to our third party retailers but their service is slow, clunky, and their service team is not helpful. ### 2. Terrible Experience and Shortsighted Team **Rating:** 0.0/5.0 stars **Reviewed by:** Adam F. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Bazaarvoice?** Frankly, very little. The platform performs its basic function of collecting and syndicating reviews, but nothing about it stands out as exceptional. Any initial value we saw was quickly overshadowed by poor customer service and rigid, one-sided business practices. If you're a company looking for a true partner, look elsewhere—Bazaarvoice is transactional at best. **What do you dislike about Bazaarvoice?** Bazaarvoice’s refusal to release us from an auto-renew contract—despite major, documented global economic challenges, including the impact of Trump-era tariffs and a complete collapse of our retail relationships—was infuriating. Their absolute lack of flexibility or empathy made it painfully clear that they prioritize squeezing money from struggling businesses over offering any real support or understanding. It felt exploitative. We no longer had any use for their services, yet they locked us in purely for profit. It was a deeply disappointing experience and a glaring example of what’s wrong with vendor relationships in this industry. **What problems is Bazaarvoice solving and how is that benefiting you?** Review syndication ### 3. Not worth it beyond syndication **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2025 **What do you like best about Bazaarvoice?** Bazaarvoice is good for syndication of reviews and is vast in it's partnerships with department stores and other big box retailers, so is a very efficient way to publish your reviews across many partner websites. **What do you dislike about Bazaarvoice?** It's a horrible review collection platform and a dinosaur in it's UX platform - Everything is difficult to use and needs "implementation" fees. While they have robust teams of help and training as you onboard it's just a long cumbersome implementation and just not easy enough to use. It's horrible to try to get out of the contract so be careful on the timing. They promised we would be able to swap between services no problem at contract end and when we tried to "swap" to a different type of service as they suggested we could, they said it didn't qualify, though they offered that it would be no problem, what a waste of time. False advertisement for what the platform would intially do which is why we want to swap and then again when we tried to change services at contract end. If there were another way to syndicate reviews we'd stay far away from this company. **What problems is Bazaarvoice solving and how is that benefiting you?** We tried Reviews, Social commerce/analytics and UGC management &galleries. The only thing that worked well for us was syndication. Some of the analytics we liked for social, but overall have found better platforms overall. ### 4. Frustrading from day one **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Bazaarvoice?** This field is required. This field is required. This field is required. **What do you dislike about Bazaarvoice?** Implementation took 6+ months. Sampling campaign fulfillment costs were higher than the actual cost of the product (window ACs). We ended up shipping them ourselves for 1/5 of the cost. A sampling campaign at Costco that I tried launching in August 2023 had so many roadblocks and unanswered emails that I eventually gave up. The syndication network, in partnership with PowerReviews, included very important retailers to us. Then, Bazaarvoice ended the partnership with PowerReviews. The new Bazaarvoice Deals solution that offers reviews "without the hassle of physical sample distribution" requires the manufacturer (me) to contact the retailers to generate and track coupon codes. That solution was offered to substitute my current partnership with Caddle which offers rebates (after purchase) in exchange for reviews and requires zero work from me and my retailers. I could keep going, but I'm out of time. **What problems is Bazaarvoice solving and how is that benefiting you?** Syndicates reviews from our website to our retailer's website. Recently, to a smaller list of retailers. **Official Response from Laura Georghiou:** > Firstly, thank you for taking the time to provide your honest feedback and bringing this to our attention. We're genuinely sorry to hear about the issues you've encountered, and we want to make things right. We kindly ask you to email programs@bazaarvoice.com, as your review is anonymous. We can then identify your account and provide the appropriate support. Your satisfaction is our priority, and we look forward to helping you once we can connect your feedback with your account information. ### 5. Adds value to our products, easy interface to grasp, and great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2024 **What do you like best about Bazaarvoice?** The customer support is always very quick to respond to any technical questions we have, and they assisted in the implementation during two website redesigns. We use the sampling program quite often and it gives us great, honest feedback from customers while also provideing CGI. The implementation was very quick and easy as well. **What do you dislike about Bazaarvoice?** Sometimes the billing and product offerings can be confusing, as we have had a number of acocunt managers over the last few years. Otherwise there isn't much to dislike. **What problems is Bazaarvoice solving and how is that benefiting you?** Getting reviews on our website as well as key retailers. We utilize the sampling campaigns to gather reviews to our site, and distribute them to our key retailers, increasing the products showing up in search results due to more reviews, as well as conversion rate. ## Bazaarvoice Discussions - [What is Bazaarvoice used for?](https://www.g2.com/discussions/what-is-bazaarvoice-used-for) - 2 comments - [Is there a way to work with the platform AskNicely for our NPS score?](https://www.g2.com/discussions/27687-is-there-a-way-to-work-with-the-platform-asknicely-for-our-nps-score) - 1 comment - [View Bazaarvoice pricing details and edition comparison](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1664704&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+18%3A54%3A53+-0500&secure%5Bsession_id%5D=5d6c4f6a-2e12-4df0-b524-b657055aab44&secure%5Btoken%5D=e1b34b36d1b2db6058cdec6e8fe17037d584ad9fa49f527c88045701e5545d61&format=llm_user) ## Bazaarvoice Integrations - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) ## Bazaarvoice Features **Additional Functionality** - Customer Segmentation - Conversion Tracking - Post Scheduling - Automated Scheduling - Content Management - Campaign Planning - Content Library - Multi-Channel Management - Campaign Management - Trend Analysis - Drag & Drop - Activity Dashboard - Customizable Reports - Multi-Channel Marketing - Social Promotion - Data Import/Export - Contact Management - Social Media Monitoring - A/B Testing - Generative AI - Customizable Branding - Email Marketing - Automated Publishing - Image Library - AI Copilot - Tagging - Campaign Analytics - Reporting/Analytics - Keyword Filtering - Customizable Templates - Real-Time Data - Workflow Management - Calendar Management - Data Visualization - Multi-Campaign - Social Media Integration - Multi-Account Management - Commenting/Notes - Engagement Tracking - Third-Party Integrations - Performance Metrics - Click Tracking **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Attribution - Hashtag Analytics - Lead Attribution - Real-Time Analytics - Visual Analytics - Reporting/Analytics - Campaign Analytics - Keyword Tracking - Influencer Tracking - Activity Tracking - Engagement Tracking - Trend Analysis **Content & Collaboration** - Content Calendar - Content Library - Approval Workflows - Users and Permissions - Content Creation - Image Library **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Content** - Types - Migration - Publishing - UGC **Visual UGC** - Campaign Customization - Widget Customization - Widget - Media Library **Influencer Marketing** - Influencer Recruitment - Influencer Scoring - Audience Analysis - Influencer Segmentation - Influencer Collaboration - User-Generated Content (UGC) Management - Content Approval - Campaign Analytics - Reporting and Dashboards - Data Importing and Exporting Tools - Influencer Whitelisting - Influencer Compensation - Social Commerce - Trend Analysis - Real-Time Analytics - Multi-Campaign - Demographic Data - Social Media Integration - Campaign Segmentation - Communication Management - Influencer Relationship Management - Social Performance Management - Campaign Management - Multi-Channel Management - Contact Management - Content Management - Rewards Management - Workflow Management - Activity Dashboard **Reporting & Analytics - Digital Product Sampling** - Enables businesses to segment and target customers based on demographics, behavior, and location. - Provides dashboards to track marketing campaign insights and product performance metrics. - Delivers detailed reports and insights on sample distribution and consumer engagement. - Evaluates how sample recipients convert into paying customers. - Measures the return on investment of sampling campaigns through detailed analytics. **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction - Multi-Language **Additional Functionality** - Reminders - Review Monitoring - Email Reminders - Monitoring - Performance Metrics - Surveys & Feedback - Activity Tracking - Data Import/Export - Review Notification - Reporting & Statistics - Feedback Management - AI Copilot - Real-Time Analytics - Survey/Poll Management - Activity Dashboard - SMS Messaging - CRM - Visual Analytics - Purchasing & Receiving - Real-Time Notifications - Customizable Reports - Response Management - Customizable Branding - SEO Management - Engagement Tracking - Review Badge Management - Negative Feedback Management - Social Sharing - Real-Time Data - Dashboard - Communication Management - Sentiment Analysis - Alerts/Notifications - Customizable Templates - Commenting/Notes - Template Management - Customer Experience Management - Social Promotion - Campaign Management - Email Management - Review Request - Multi-Location - Multi-Channel Campaigns - Chat/Messaging **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Multi-Account Management - Campaign Planning - Hashtag Capabilites - Multi-Campaign - Customer Engagement - Automated Publishing - Real-Time Analytics **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label - Customizable Reports **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Competitive Analysis **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Engagement** - Omnichannel - Personalization - Moderation **Integrations** - Social Media - Content Creation - Multi-Channel Marketing - Rights Management - UGC Request Automation - Influencer Relationship Management - Feedback Management - Contest Management - Campaign Management - Workflow Management - Social Media Integration **Feedback - Digital Product Sampling** - Facilitates the collection of consumer reviews, ratings, testimonials, and feedback for sampled products. - Provides tools to manage and showcase user-generated content for marketing purposes. **Agentic AI - Influencer Marketing Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning **Additional Functionality** - Data Visualization - Keyword Tracking - Search/Filter - Social Advertising - Influencer Tracking - Social Promotion - Conversion Tracking - Payment Tracking - Customizable Reports - Email Marketing - Approval Process Control - Alerts/Notifications - Performance Metrics - Data Import/Export - Campaign Scheduling - Engagement Tracking - Monitoring - Contact Database - Influencer Discovery - Multi-Channel Marketing - Social Media Monitoring - Activity Tracking - Customizable Branding - ROI Tracking - AI Copilot - Reporting & Statistics - CRM - Faceted Search/Filter - Categorization/Grouping - Filtering - Generative AI - API **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Use Cases** - E-commerce - Retail - Customer Service **Social Shopping** - Shoppable Media - Social Store **Support** - Onboarding - 24/7 Client Support **AI - Digital Product Sampling** - Utilizes AI algorithms to identify and segment the most relevant audience based on behavior and preferences. - Personalizes sampling campaigns based on user behavior and historical data using AI. **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Additional Functionality** - Generative AI - Benchmarking - Content Library - Charting - Dashboard - Multi-Channel Management - Dashboard Creation - AI Copilot - Automated Scheduling - Multi-Channel Data Collection - Activity Dashboard - Performance Metrics - Calendar Management - Commenting/Notes - Social Media Monitoring - Workflow Management - Post Scheduling - @mentions - Multi-Channel Marketing - Tagging - Data Import/Export - Data Visualization - Monitoring - Access Controls/Permissions - Competitor Monitoring - Search/Filter - Customizable Branding - Real-Time Data - Real-Time Monitoring - Social Promotion - Social Advertising - Content Management - Reporting & Statistics - Real-Time Reporting - Campaign Scheduling - Social Performance Management - Campaign Management - API **Additional Functionality** - Customizable Reports - Campaign Management - Customizable Branding - Social Advertising - Filtering - Approval Process Control - Keyword Tracking - Tagging - Activity Dashboard - Calendar Management - Workflow Management - Post Scheduling - Alerts/Notifications - Trend Analysis - API - Data Visualization - Sentiment Analysis - AI Copilot - Social Promotion - @mentions - Social Media Monitoring - Generative AI - Engagement Tracking - Collaboration Tools - Brand Tracking - Drag & Drop - Commenting/Notes - Content Management - Template Management **Administration** - Incentives - Syndication - Insights - Content - Sampling **Analytics** - Product Insights - Social Listening - Campaigns **Performance** - UGC Analytics - Lazy-Loading **Additional Functionality** - Sentiment Analysis - Alerts/Notifications - Mobile Access - Access Controls/Permissions - Collaboration Tools - For Creative Agencies - For eCommerce - ROI Tracking - Post Scheduling - Segmentation - Activity Dashboard - Marketing Calendar - Search/Filter - Hashtag Tracking - Influencer Discovery - AI/Machine Learning - Referral Tracking - Online Payments - Engagement Tracking - Customer Surveys - Ratings/Reviews - Content Delivery - AI Copilot - Personalization - Keyword Tracking - Approval Process Control - UGC Collection - Generative AI - Loyalty Program - Influencer Tracking - Customer Advocacy - Video Editing **Display Options** - Badges - Widgets - Third-Party Integrations - Marketing - Social Media Integration - Website Integration **Generative AI** - AI Text Generation - Generative AI **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking ## Top Bazaarvoice Alternatives - 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