The feature to keep customers updated and the ability for them to view progress of projects. Review collected by and hosted on G2.com.

Very expensive for the functionality available.

Ver labour intensive to manage and doesn't have many fetures for cross team collaboration.

It just wasn't suited to th Review collected by and hosted on G2.com.

Baton has some intuitive features that facilitate project management Review collected by and hosted on G2.com.

Time tracking in Baton is a rather painful experience. I would not want to be a manager who is responsible for getting their team to do it. Review collected by and hosted on G2.com.

As a company leader across multiple projects, the platform helps me to quickly see when a project is and where I can help. I like that we can track time and costs as well as invite clients to the project plan without having to email them reports. The clients are able to see what they need at any time as well. We onboarded quickly as it is easy to use and support has been great when needed. Review collected by and hosted on G2.com.

They are continuously adding to the product so I know they are listening to their clients so I can't think of any right now. The product keeps getting better and better! Review collected by and hosted on G2.com.

I can keep track of task history and make comments for easy reference. The ability to attach key documents to each project tasks helps Baton act as a one-stop shop to view everything associated with a specific deliverable. Centralized project information, including a Gantt project view, help increase transparency and facilitates communication with clients. Standardized workflows allow my team to create an efficient and repeatable step-by-step process for knowledge transfer and scalability. Customizable project templates give me the flexibility needed to adapt and reorder project tasks and deadlines to meet unique client needs. I can set up dependencies so that changes in a task automatically update the project timeline as well as start and due dates for dependent tasks. Review collected by and hosted on G2.com.

The feature to view aggregated task activities, including the comments, is still under development, so it's not as easy to share post-meeting notes in this view. Review collected by and hosted on G2.com.

Baton has been helpful for smoother implementations. Review collected by and hosted on G2.com.

There isn't anything I dislike yet about Baton. Review collected by and hosted on G2.com.

Baton was able to assist us with scaling our implementation process through providing insights: i) the number of views through the customer portal - ability to view their projects and assigned steps- created accountability ii) allowed the implementation managers track to their time associated for each milestone /tasks which we were able to be digested and reviewed to create efficiencies and iii) visibility and shareable metrics, KPIs Review collected by and hosted on G2.com.

There are no glaring dislikes. Baton is a growing start up, and with that comes limitations but any concerns surrounding the product are clearly communicated with Baton. Their team will work on finding a short term resolution or work on providing a long term solution through their product roadmap. Review collected by and hosted on G2.com.

Baton strikes an incredible balance between robust feature offering and lightweight usage. The ability to customize your templates in so many ways makes Baton an extremely flexible platform. Despite how feature-rich Baton is, it is still amazingly simple to use and requires very little training. With some careful consideration for your implementation processes and workflows, Baton shines as a one-stop shop for your customer onboardings. Review collected by and hosted on G2.com.

Nothing. Baton is perfect, and I am pushing my company to use it more as it is the right tool for us. Unfortunately, a competitor has offered better pricing (though admittedly Baton's current pricing structure is very hard to beat). Review collected by and hosted on G2.com.

The best for Baton is that it is a unique product in a market crowded with management software, awesome for tracking software implementation and automated workflows that make it very unique. It helps the team act as one as the overall project timelines are easily visible to specified roles and helps fragmented modules feel as one unified. this is this product's main unique selling proposition ! Review collected by and hosted on G2.com.

We can optimize it slightly more to increase the overall refresh rate - also we can add more dynamic chart varieties like excel and other tools like smartsheets to make this more interactive and visually more appealing. Also we can increase the overall User interface experience by adding more role based divisions and perhaps adding a heorarchy tree to easily identify what is pending with whom Review collected by and hosted on G2.com.

Baton has helped us get through the painful process of scaling that most like to call "growing pains." Scaling new clients, with new hires and with new products is a massive challenge. Baton keeps everyone on the same page and up to speed no matter the tenure or technical aptitude. Review collected by and hosted on G2.com.

Nothing. The company is new but the founders are brilliant, diligent, and most importantly, accessible. Whenever we've had a new need or request that didn't exist, the team would simply build it. Where they may lack in scale, they easily make up the distance in skill and service. Review collected by and hosted on G2.com.

The simple and extremely well designed interface and the integrations with Jira and CRM make Baton really enjoyable to use without requiring duplicative data entry, or teams to change the tools they are using for sales and dev. Review collected by and hosted on G2.com.

Enterprise software implementations are such a chore, especially with large and distributed customers with specific and different needs. On a recent project we had 31 separate workstreams with different people from across the customer org, all trying to coordinate enhancements, testing, and training. We were too far down the road to implement baton in the middle of that engagement, which would have saved us a ton of time, energy and tears. That's a long way of saying that my only dislike was that we weren't able to introduce it in the middle of an implementation that was already underway because we didn't want the client to feel like we were starting over. Review collected by and hosted on G2.com.