--- title: Baton Reviews meta\_title: 'Baton Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 40 reviews by the users' company size, role or industry to find out how Baton works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 40 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Baton Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Baton but has limited features. Are you part of the Baton team? [Upgrade your plan](https://my.g2.com/baton/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Baton is a SaaS implementation management platform that automates, simplifies and accelerates even the most complex customer onboarding projects. Baton is purpose-built for project participants to work across multiple organizational boundaries. Users enjoy real-time visibility into status reporting without the frustrations of chasing down weekly updates via email, spreadsheets or other outdated processes that will never scale. * * * Seller [Baton Technologies](https://www.g2.com/sellers/baton-technologies) Discussions [Baton Community](https://www.g2.com/products/baton/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Cydney Myers Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/baton/pricing) ## Top-Rated Alternatives [ ![GUIDEcx](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GUIDEcx") GUIDEcx 4.6/5(462) ](https://www.g2.com/products/guidecx/reviews) [ ![Rocketlane](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rocketlane") Rocketlane 4.7/5(862) ](https://www.g2.com/products/rocketlane-corp/reviews) [ ![monday AI Work Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "monday AI Work Platform") monday AI Work Platform 4.7/5(17,128) ](https://www.g2.com/products/monday-com/reviews) [ View All Alternatives ](https://www.g2.com/products/baton/competitors/alternatives) ## User Insights Average based on 40 real user reviews. Implementation Time 2 months [Log in to unlock pricing and user insights](/login) ![Bryan W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bryan W.") BW Bryan W. COO Mid-Market (51-1000 emp.) 2/11/2022 "Great platform for scaling implementations for SaaS companies" 5/5 What do you like best about Baton? The product is amazing. The founders have a lot of experience in the industry, felt a lot of pain themselves and really built a product that solved the needs of real companies. Review collected by and hosted on G2.com. What do you dislike about Baton? It's still early days for Baton, so you can see where the product is heading. As they gain more traction in the market, you can see them solving specific use cases for different types of companies and the intricacies their implementations require. Review collected by and hosted on G2.com. Recommendations to others considering Baton: This will definitely help you scale your implementations. Review collected by and hosted on G2.com. What problems is Baton solving and how is that benefiting you? We have lots of implementation going on all the time. Baton allows us to do a better job communicating with clients and keeping organized internally. Our customers don't get value until their implementation goes live. So anything that helps that time frame is of huge value to our clients and us. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![John B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John B.") JB John B. Director, Sales at StrongArm Technologies Small-Business (50 or fewer emp.) 2/10/2022 "Reliable and on point" 5/5 What do you like best about Baton? Ease of use - responsive team - super smart founders. Great experience working with the team. Would definitely recommend to anyone that's managing a new integration. Review collected by and hosted on G2.com. What do you dislike about Baton? The fact that this product didn't exist 10 years ago. The issues they're solving for have always been HUGE painpoints at almost every company I've been a part of. Finally, this team has figured out how to make the process much much easier. So happy with the experience of working with them. Review collected by and hosted on G2.com. Recommendations to others considering Baton: Great people to work with can't recommend them enough! Review collected by and hosted on G2.com. What problems is Baton solving and how is that benefiting you? # 1 in software implementation - it's literally as if they read my mind and created a product around it. The ease of use is rediculously intuitive and has put my business on rails Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AK Arshad K. Global IS Operations Manager Mid-Market (51-1000 emp.) 5/24/2022 "Baton- The New Era of Automation" 4.5/5 What do you like best about Baton? Integration is made simple no matter what platform we are using Processes are simple and easy to use Review collected by and hosted on G2.com. What do you dislike about Baton? A lot of improvements are required as this has just come into the market. Review collected by and hosted on G2.com. What problems is Baton solving and how is that benefiting you? Not able to handle complex integrations Benefits include- Tracking has become easy, Workflows and Incident tracking as made it simpler and easy to understand Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite MM mark m. e Enterprise (\> 1000 emp.) 2/15/2022 "Great product for enterprise" 5/5 What do you like best about Baton? Great product-most enterprise grade customer onboarding tool on the market. I strongly recommend to all rapid growth organizations. Review collected by and hosted on G2.com. What do you dislike about Baton? that it wasn't here sooner. I wish I knew of this product earlier. Review collected by and hosted on G2.com. Recommendations to others considering Baton: yes Review collected by and hosted on G2.com. What problems is Baton solving and how is that benefiting you? customer onboarding Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") AL Verified User in Logistics and Supply Chain Enterprise (\> 1000 emp.) 2/15/2022 "Great for status tracking and project visibility" 5/5 What do you like best about Baton? tracking the status of our partners and providing the correct information at the right time with an intelligent and customized interface was essential to meeting milestones; establishing our company as best-in-class Review collected by and hosted on G2.com. What do you dislike about Baton? looking forward to all the new features and capabilities on the roadmap Review collected by and hosted on G2.com. What problems is Baton solving and how is that benefiting you? connecting disparate outside service providers with varying degrees of integration capabilities, Baton provided a standardized strategy and common platform for increased engagement and communication Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 2/10/2022 "Baton makes implementation transparent and efficient" 5/5 What do you like best about Baton? With Baton, we can stop digging through emails and spreadsheets - its always clear where we are and who owns the next steps. Baton made our implementation process straightforward and repeatable; we can move faster and deliver. Our implementation pipeline finally feels like it is under control. Thanks, Baton! Review collected by and hosted on G2.com. What do you dislike about Baton? Nothing so far! The product team nailed it - they clearly must have suffered through this in the past. Review collected by and hosted on G2.com. Recommendations to others considering Baton: Try it - your teams and clients will thank you! Review collected by and hosted on G2.com. What problems is Baton solving and how is that benefiting you? With Baton, we have real-time metrics and status for all of our software implementations. Our clients are more productive because we can deliver faster for them. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Small-Business (50 or fewer emp.) 2/8/2022 "Amazing for Implementation Teams!" 5/5 What do you like best about Baton? Flexibility! There are so many things that make it great, it's hard to pick just one! Review collected by and hosted on G2.com. What do you dislike about Baton? I really can't think of anything! It's great! Review collected by and hosted on G2.com. What problems is Baton solving and how is that benefiting you? Communication gaps with staff & clients, missing steps in internal processes, etc. The number 1 benefit was the amount of time saved on implementation! Review collected by and hosted on G2.com. Show More 5/25/2022 Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 2/11/2022 "Critical in improving revenue outcomes!" 5/5 What do you like best about Baton? What I love about Baton is the ability to speed up implementations to collect revenue faster. This is the key factor in unlocking more revenue than our current processes. Review collected by and hosted on G2.com. What do you dislike about Baton? Nothing at the moment. I understand it's still a new product (relative to a company like SalesForce), but I'm excited to see what's in store! Review collected by and hosted on G2.com. What problems is Baton solving and how is that benefiting you? The main problem is organizing lots of different implementation needs in one place. Currently, they are in multiple systems all over the web. By unifying everything into one dashboard, we're able to gain more visibility into our entire pipeline. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Akshat G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshat G.") AG Akshat G. Data Science Consultant Enterprise (\> 1000 emp.) 2/16/2022 "Baton Reiew" 4/5 What do you like best about Baton? 1.) Perfect for collaboration on complex technology projects 2.) Communication automation Review collected by and hosted on G2.com. What do you dislike about Baton? 1) Interface is difficult to use and not intuitive Review collected by and hosted on G2.com. Recommendations to others considering Baton: Please use this software if fits your need Review collected by and hosted on G2.com. What problems is Baton solving and how is that benefiting you? 1.) We are using baton to build call center audio calls data ingestion and insights dashboard tool. Baton makes us more productive Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 2/10/2022 "Head of Financial Institutions" 5/5 What do you like best about Baton? The all user (product, sales, engineering and customer) view of where implementations are throughout their process Review collected by and hosted on G2.com. What do you dislike about Baton? A few more integrations - but they are on the road map Review collected by and hosted on G2.com. What problems is Baton solving and how is that benefiting you? Solving for a global view of where implementations are being bottled necked. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Baton? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Baton ](https://www.g2.com/products/baton/discussions/new) GU Guest User What is Baton used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-baton-used-for) [ View all Discussions ](https://www.g2.com/products/baton/discuss) ## Pricing Options Pricing provided by Baton. ### Custom Pricing Contact Us [ View More Pricing Information ](https://www.g2.com/products/baton/pricing) Baton Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_63aafb1b970a14f7a58d769ac3acf3ec/guidecx.png "Product Avatar Image") GUIDEcx 4.6/5(462) [ Compare Now ](https://www.g2.com/compare/baton-vs-guidecx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_260bb5e75826f002b2e503a3090ec537/rocketlane-corp.png "Product Avatar Image") Rocketlane 4.7/5(862) [ Compare Now ](https://www.g2.com/compare/baton-vs-rocketlane-corp) ##### ##### Baton Features Tasks Creation & Assignment Due Dates Task Prioritization Projects Planning Project Map GANTT Resource Management Scheduling Project Monitoring Activity Dashboard [ View More Features ](https://www.g2.com/products/baton/features) ##### Categories on G2 [Project Management](https://www.g2.com/categories/project-management)[Task Management](https://www.g2.com/categories/task-management-software)[Client Onboarding](https://www.g2.com/categories/client-onboarding) ##### Explore More [What desktop publishing software cuts the time it takes to create digital marketing materials from hours down to something a team can actually manage daily?](https://www.g2.com/discussions/what-desktop-publishing-software-cuts-the-time-it-takes-to-create-digital-marketing-materials-from-hours-down-to-something-a-team-can-actually-manage-daily)[Which .NET IDE solutions do teams actually continue using long-term rather than switching away from after initial adoption?](https://www.g2.com/discussions/which-net-ide-solutions-do-teams-actually-continue-using-long-term-rather-than-switching-away-from-after-initial-adoption)[Which enterprise idea management platforms work well for large organizations that need to collect and triage thousands of ideas from employees across multiple departments?](https://www.g2.com/discussions/which-enterprise-idea-management-platforms-work-well-for-large-organizations-that-need-to-collect-and-triage-thousands-of-ideas-from-employees-across-multiple-departments) [Best software for hosting online webinars](https://www.g2.com/discussions/best-software-for-hosting-online-webinars)[What is the best AI writing tool for company blogs?](https://www.g2.com/discussions/what-is-the-best-ai-writing-tool-for-company-blogs)[Which managed IoT services vendors provide responsive customer support during critical production incidents?](https://www.g2.com/discussions/which-managed-iot-services-vendors-provide-responsive-customer-support-during-critical-production-incidents) [Show MoreShow Less](javascript:void(0);)