--- title: Baton Reviews meta_title: 'Baton Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 40 reviews by the users' company size, role or industry to find out how Baton works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 40 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Baton Reviews **Vendor:** Baton Technologies **Category:** [Client Onboarding Software](https://www.g2.com/categories/client-onboarding) **Average Rating:** 4.4/5.0 **Total Reviews:** 40 ## About Baton Baton is a SaaS implementation management platform that automates, simplifies and accelerates even the most complex customer onboarding projects. Baton is purpose-built for project participants to work across multiple organizational boundaries. Users enjoy real-time visibility into status reporting without the frustrations of chasing down weekly updates via email, spreadsheets or other outdated processes that will never scale. ## Baton Reviews ### 1. Sufficient but Timely **Rating:** 2.5/5.0 stars **Reviewed by:** Alia M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Baton?** Baton is user-friendly and easy to use. Definitely a good tool, but need more enhancements. **What do you dislike about Baton?** 1. Tasks are required to have a due date. 2. If a task(s) is deleted, the entire timeline is affected. 3. Unable to move tasks within a milestone, it can only be moved if you change the dates. 4. Checklist items, if a task has checklist items there's an icon listed on the task. When a user selects the icon, it does not directly open to the checklist. The user must navigate to the list. 5. Kanban View being taken away. 6. Project Health, the entry box blocks previous entries. The entry box should be moved to the left-hand side so users can either read or copy+paste previous reports. 7. Client view timeline is overwhelming and has a lot of information to absorb which can be confusing. 8. The projects dashboard due vs completed, baton score, and time to launch should reflect a specific user when it's filtered. **What problems is Baton solving and how is that benefiting you?** Assisting me to be more organized, timely, and reminders for the client. **Official Response from Cydney Myers:** > Hi Alia, Thanks so much for your candid and detailed feedback! We really appreciate your response and have logged several of your points to review as we continuously work to improve Baton’s capabilities to meet all our customers' needs. A few notes that may help a few of these points in the meantime: - Task checklist items do not require a due date - A deleted task will only impact the project’s timeline if the task is linked to another task - this functionality can be turned on or off - Baton’s drag-and-drop capability allows you to easily move tasks between milestones - The client timeline view can be customized by user, allowing you to filter and tailor the data to only display what is pertinent to each individual customer As always, please feel free to reach out to our team if you have any further questions or would like to walk through any of the above in further detail. ### 2. Simple and intuitive but can get time consuming updating attributes at task level **Rating:** 2.5/5.0 stars **Reviewed by:** Harsh P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Baton?** 1) Simple to use, no major training required 2) Can share with clients and administer it easily 3) Useful weekly notifications 4) Out of box dashboard for all projects, which is useful. **What do you dislike about Baton?** 1) Limited features (for example - can't add more columns to the plan) 2) Need to update each cell using the task drawer (no easy tabular interface). 3) Auto-save happens upon every keystroke and makes it slow and painful, especially at the start of the project when scores or hundreds of tasks need to be updated. **What problems is Baton solving and how is that benefiting you?** To bring the customer and all the internal teams together to deliver an integrated onboarding experience. To get overdue alerts and manage tasks effectively. We are evaluating improvement in business performance. **Official Response from Cydney Myers:** > Hi Harsh, We really value your review and feedback as we look for new opportunities to further improve Baton. We’ve released a few new features and updates that should help resolve a few of your comments. - Baton’s ‘Tasks’ view, which can be accessed in the main navigation, provides a hub where you can easily assess the priority of the work they've been committed to, update task status and task estimates, as well as easily track time across all assigned tasks - Recent improvements to autosave should help alleviate lag times Thanks again for your feedback! If you have any additional questions, please don’t hesitate to reach out. ### 3. Baton Feedback **Rating:** 2.5/5.0 stars **Reviewed by:** Sloan T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Baton?** - Task tracking for clients - Health tracking **What do you dislike about Baton?** - It is a greener product so we're still working through bugs and optimization. - Time tracking - Reporting **What problems is Baton solving and how is that benefiting you?** - Task tracking - Project health reviews by management - Project collaboration ### 4. Using Baton for deployments **Rating:** 3.0/5.0 stars **Reviewed by:** Nick B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Baton?** The feature to keep customers updated and the ability for them to view progress of projects. **What do you dislike about Baton?** Very expensive for the functionality available. Ver labour intensive to manage and doesn't have many fetures for cross team collaboration. It just wasn't suited to th **What problems is Baton solving and how is that benefiting you?** Baton would of helped with the visibility and progress of a project. It was good for creating a list of deliverables and checking them off. ## Baton Discussions - [What is Baton used for?](https://www.g2.com/discussions/what-is-baton-used-for) - [View Baton pricing details and edition comparison](https://www.g2.com/products/baton/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+20%3A43%3A40+-0500&secure%5Bsession_id%5D=f7ec71c8-09f9-49a3-961e-1868e3e22b55&secure%5Btoken%5D=5e52d8a9a71be54963c45331b1b0259e4e7e0db130578c4984ae75a5bf1a5edc&format=llm_user) ## Baton Features **Tasks** - Creation & Assignment - Due Dates - Task Prioritization - To-Do Lists - Dependencies - Mass Updates - Recurring Tasks **Task Creation** - Creation & Assignment - Due Dates - Mass Updates **Onboarding Setup** - Workflows - Templates - Checklists **Projects** - Planning - Project Map - GANTT - Calendar View - Views - Issue Tracking - Templates - Time & Expense **Task Management** - Task Prioritization - To-Do Lists - Dependencies **Project Tracking** - Monitoring - Resources - Content - Tasks - Optimization **Resource Management** - Capacity - Scheduling **Customer Engagement** - Portal - Engagement - Visibility - Collaboration **Generative AI** - AI Text Generation - AI Text Summarization **Project Monitoring** - Baselining / KPIs - Resource Allocation - Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Project Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Baton Alternatives - [GUIDEcx](https://www.g2.com/products/guidecx/reviews) - 4.6/5.0 (459 reviews) - [Rocketlane](https://www.g2.com/products/rocketlane-corp/reviews) - 4.7/5.0 (833 reviews) - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - 4.7/5.0 (16,496 reviews)