# BatchMaster ERP Reviews **Vendor:** BatchMaster Software **Category:** [ERP Systems](https://www.g2.com/categories/erp-systems) **Average Rating:** 2.9/5.0 **Total Reviews:** 5 ## About BatchMaster ERP BatchMaster ERP is a process manufacturing ERP software built to help manufacturers manage complex, regulated, batch-based operations with accuracy, control, and intelligence. It is purpose-built for industries such as pharmaceuticals, food & beverage, chemicals, personal care & cosmetics, nutraceuticals, and paint & coatings, where traceability, quality, and compliance are non-negotiable. The platform combines deep process manufacturing functionality with AI-driven insights to help manufacturers reduce errors, improve quality, optimize production, and make faster, data-backed decisions. Founded in 1983, BatchMaster brings 40+ years of industry expertise and supports 40,000+ users worldwide across North America, the United Kingdom, Europe, Asia-Pacific, the Middle East, South Africa, Australia, and New Zealand. Headquartered in Irvine, California (USA), with offices in North America and India, BatchMaster ERP serves manufacturers across 20+ industries in more than 80 countries. BatchMaster ERP is ideal for: \* Process manufacturers using batch, formula, or recipe-based production \* Regulated industries that require strong traceability, compliance, and quality control \* Mid-market and growing manufacturers looking for a scalable, industry-specific ERP \* Manufacturers seeking to leverage AI for smarter planning, quality, and decision-making Key ERP Modules \* Batch & Formula Management \* Inventory & Lot Traceability \* New Product Development (NPD) \* Quality Control (QC) \* Compliance & Audit Trails \* Production Planning & Control \* Warehouse & Supply Chain Management \* Sales, Purchasing & Finance \* Power BI Reporting & Analytics AI-Driven Capabilities BatchMaster ERP embeds AI and advanced analytics across core manufacturing workflows to enhance visibility, accuracy, and operational efficiency: \* AI-powered demand forecasting to improve production planning and inventory optimization \* Predictive analytics for identifying quality deviations, process inefficiencies, and potential compliance risks \* Intelligent lot traceability analysis to speed up recalls and root-cause investigations \* Automated exception alerts that highlight anomalies in production, inventory, or quality data \* Smart reporting and insights through AI-enhanced dashboards and Power BI analytics \* Data-driven decision support that helps manufacturers act faster with confidence These capabilities enable manufacturers to move from reactive operations to predictive, insight-led manufacturing. Integration Ecosystem BatchMaster ERP integrates seamlessly with leading accounting and ERP platforms, including: \* SAP Business One \* Sage 50 / 100 / 200 / 300 \* QuickBooks \* Xero \* Tally This flexibility allows manufacturers to extend their existing systems while gaining industry-specific and AI-enabled manufacturing intelligence. Security & Support BatchMaster ERP is built on a secure, enterprise-grade foundation, ensuring data protection, reliability, and compliance: \* 24/7 global customer support \* ISO-certified processes \* CMMI Level 5 maturity \* Secure cloud hosting \* Data encryption at rest and in transit \* Regular penetration testing \* SLA-backed support services \* Privacy and regulatory compliance assured ## BatchMaster ERP Pros & Cons **What users dislike:** - Users express frustration over **feature limitations** in BatchMaster ERP, finding it doesn't perform as advertised. (1 reviews) - Users experience **functionality issues** with BatchMaster ERP, often finding it doesn't perform as promised and lacking support. (1 reviews) - Users often experience **limited functionality** in BatchMaster ERP, finding it falls short of advertised capabilities. (1 reviews) - Users express frustration over BatchMaster ERP's **poor customer support** , often facing unaddressed software functionality issues. (1 reviews) - Users experience **poor support** from BatchMaster ERP, with unfulfilled claims and lack of explanations for software issues. (1 reviews) ## BatchMaster ERP Reviews ### 1. Does Not Work as Advertised **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about BatchMaster ERP?** I hate every aspect of BatchMaster Enterprise. **What do you dislike about BatchMaster ERP?** They make bold claims about the functionality of their software but we have found that it does not work as advertised. When pressed on these, they are unable to give an explanation for why their software does not work. **What problems is BatchMaster ERP solving and how is that benefiting you?** BatchMaster has given some new insights into our business as it is our first ERP system, but ultimately it has caused more issues and more headaches than it has solved. ### 2. Best software for formulation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2019 **What do you like best about BatchMaster ERP?** This is the best hand down for any pharmaceutical manufaturing business. I really like how easy is to use it and how well it works and helps you also helps you to adjust the formulas which is GREAT on my side. Planing and scheduling is so easy, that I don't have to worry about it anymore cuz hey, the software does it all by itself Also we have control over our inventory trough the smartphone which is a + too **What do you dislike about BatchMaster ERP?** Sometimes the programing might be clunky, if that is the correct word for that but yet it's not something that makes your work harder or something like that, i know worse softwares or application with that **What problems is BatchMaster ERP solving and how is that benefiting you?** I would like it to have a FIXED price, cuz it's a multifunction software, would've been easier to get it for the first timers ### 3. Greast solution for pharmaceutical industry success. **Rating:** 5.0/5.0 stars **Reviewed by:** Kristina P. | Pharmacist Consultant, Pharmaceuticals, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about BatchMaster ERP?** The system offers the right information at your fingertips to lighten the load of decision making. **What do you dislike about BatchMaster ERP?** The cost of purchasing is relatively expensive to purchase. **Recommendations to others considering BatchMaster ERP:** The most comprehesive system with high flexibility ,i highly recommend it. **What problems is BatchMaster ERP solving and how is that benefiting you?** Cost analysis,inventory management,purchase management,forecasting ,reduce workload which might be tiresome achieved. ### 4. Not ready for the 21st Century **Rating:** 0.0/5.0 stars **Reviewed by:** Matthew B. | Director of Quality and Food Safety, Food Production, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2018 **What do you like best about BatchMaster ERP?** BatchMaster is easy to spell. Other than that - I can think of nothing else where this ERP matches or exceeds others in the industry or is something enjoyable. **What do you dislike about BatchMaster ERP?** NO MOBILE DEVICE SUPPORT! Employees using batchmaster are literally stuck at their desk. The software is not intuitive nor user friendly. It was built in VBS on SQL servers so it is not "future proof" and should be considered legacy software in 2018. There is too much clicking back and forth between entry screens. Installation team sent by vendor was not able to adequately explain process steps Installation team sent by vendor was issuing incorrect instructions to resolve issues. Due to its obsolescent structre - the software has stability issues. **Recommendations to others considering BatchMaster ERP:** Mobile device support Macros to automatically save data entered Macros to remove steps requiring clicking back and forth More intuitive interface More stable platform **What problems is BatchMaster ERP solving and how is that benefiting you?** The software has created more problems than it has solved. We are rethinking the entire rollout and deployment to limit the negative effects on our business. The difficulty in implimentation has affected productivity, employee morale and has bogged down our company's senior management while they deal with issues from rollout. ### 5. Advancements in Manufacturing through Batchmaster **Rating:** 4.5/5.0 stars **Reviewed by:** Carl M. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2016 **What do you like best about BatchMaster ERP?** Batchmaster has exhaustive and seemingly endless levels of customization when it comes to reporting, sampling, quoting, and all other manufacturing-related technical needs. **What do you dislike about BatchMaster ERP?** Due to the extensive options open to the user, the software can and should require extensive training that extends far beyond the average user coming off of many other more simplistic platforms. **Recommendations to others considering BatchMaster ERP:** Highly recommended from a UI and CS standpoint, an excellent and comprehensive software with support to match. **What problems is BatchMaster ERP solving and how is that benefiting you?** Batchmaster allows us to integrate turn-key solutions that integrate quoting, accounting, sampling, batch records, and every other operation into a single user interface rather than having to jump between several programs and having to deal with synchronization between departments or programs. - [View BatchMaster ERP pricing details and edition comparison](https://www.g2.com/products/batchmaster-erp-2026-02-05/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+02%3A34%3A16+-0500&secure%5Bsession_id%5D=c67338e9-daf3-454e-8c68-719f8263cdf9&secure%5Btoken%5D=b1f9288a8c93691f6cf37de3896ad8f932606dabf4e0958481ad8d40e8ada08c&format=llm_user) ## BatchMaster ERP Features **Accounting** - Chart of Accounts - AP Automation - AR Automation - Journal Entries - Tags & Dimensions - Cash Management - Payment Batches - Payments Scheduling - Payment Settlements - Payment Methods **Accounting** - AP Automation - AR Automation - Audit Trail - Budgeting / Forecasting - Collections Automation - Financial Statements - Invoice Customization - Journal Entries - Monitor Cash Positions - Multi-Entity / Consolidation - Payment Processing - Recognition Rules - Reconciliations - Tags / Dimensions - Payments Scheduling - Payment Batches - Payment Settlements - Payment Methods **Nonconformance** - Conformance Records - CAPA - Change Management **Inventory & Warehouse** - Inventory Tracking - Inventory Costing - Product Master - Inventory Forecasting - Integrations - Shelf Life - Traceability - Hazardous Materials **Back Office** - Allocation - Asset Register - Lean Management - Maintenance - Organization Management - Payroll - Portfolio Mix - Purchase Orders - Requisition - Shift Scheduling - Sourcing - Status - Time & Attendance Tracking - Warranty Management **Quality system** - Document Control - Collaboration - Analytics and Reports **Purchasing** - Demand - Purchase Orders - In Transit - Receiving **Front Office** - ATP - Checkout Process - Configuration Rules - Contact & Account Management - Customer Portal - Field Service Booking - Field Service Dispatch - Product & Price List Management - Product Catalog - Promotions and Discounts - Quote & Order Management - Returns / Refunds - Storefront Design Tools - Territory & Quota Management - Tickets - Visual Configuration **Risk Management** - Assessments - Operational Risk - Supplier Evaluation **Sales & Marketing** - Customer Master - ATP - Order History - Returns - Credit Limits - Pricing & Discounts **Integration** - Breadth of Partner Applications - Data Import and Export Tools - Integration APIs **Inspection Management** - Templates - Workflows - Corrective Actions **Manufacturing** - MRP - Formulas & Recipes - MPS - Shop Floor - WIP - Work Orders - Co-Products & By-Products - Batch Management **Logistics** - Centralized Inventory Database - In Transit - Inventory Forecasting - Inventory Pricing and Costing - Inventory Reporting - Inventory Tracking / Ordering - Picking Methods - Picking Planning - Receiving - Shipping Options **Compliance** - Standards & Regulations - Permits - Certifications **Quality Management** - Inspections - Rework - Waste - Defects - Recalls - Compliance - Customer Requirements **Platform** - Customization - Internationalization - Output Document Generation - Performance and Reliability - User, Role, and Access Management - Workflow Capability **Distribution** - Picking & Packing - Custom Packing - Labelling - Shipping - Tracking **Production** - BOM - Defects - Identify Demand - Inspections - Manage Resources - MPS - MRP - Production Plans - Rework - Shop Floor - Waste - WIP **HR** - Payroll - Workforce Management - Time & Attendance **Reporting & Analytics** - Custom Reporting - Dashboards - Integration **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Process ERP** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Agentic AI - ERP Systems** - Decision Making **Platform** - Integration - Security & Privacy - Mobile Access - Flexibility **Services** - Implementation - Training & Learning - Customer Support - Professional Services ## Top BatchMaster ERP Alternatives - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - 4.3/5.0 (3,845 reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - 4.2/5.0 (859 reviews) - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews) - 4.3/5.0 (416 reviews)