I've never been able to find a solution for customer engagement that covers everything, and I mean everything: Email, SMS, push notifications, web push & in-app messaging. Batch gives you the tools to stay in touch and engage with your customers and clients. Review collected by and hosted on G2.com.

I have actually not been able to find one thing that I don't like about the software and it's been a couple months of using it! Review collected by and hosted on G2.com.

Very user friendly tool, easy to implement and to develop. Great customer support and satisfying results. Review collected by and hosted on G2.com.

I have trouble using the help batch blog. Review collected by and hosted on G2.com.

The creation of themes and the power of targeting

Responsive support

Great ease of use Review collected by and hosted on G2.com.

Nothing to report since the beginning of the tool's use Review collected by and hosted on G2.com.

We have been working with Batch for 4 years now. Their sending method for both mobile and web push; the automatic detection of users through activity level ; their evolutive roadmap as well as the support reactivity ... all of these elements make Batch one of the most solid and richest platforms to work with on the market. It is a pleasure to move forward on our international mobile strategy with Batch. Review collected by and hosted on G2.com.

I have Nothing to dislike concerning Batch Review collected by and hosted on G2.com.

/100% UX friendly platform

/A very responsive and good customer assistance

/French interlocutors, very skilfull and kindly Review collected by and hosted on G2.com.

Not dislike, but it would be great :

/To have full user journey for CRM automation

/To add gif and video for the in-app

/To make In-app audience retargeting possible (for a push for example)

/To add capping for each label campaign Review collected by and hosted on G2.com.

A great mobile CRM platform, intuitive and in constant evolution.

Moreover the Batch team bring their expertise helping us make the most of the solution. Review collected by and hosted on G2.com.

Nothing ;) the platform completely meets our needs Review collected by and hosted on G2.com.

Tool ease of use.

Customer success team always available to support.

Fast customer care service. Review collected by and hosted on G2.com.

For big companies, the campaigns must be created by different people depending on region.

No capability today to split one account into different licence, and provide each licence specific geography management. Review collected by and hosted on G2.com.

Responsiveness and technical support always on point. Review collected by and hosted on G2.com.

For now, A/B testing capability is limited (text only, not visual). Review collected by and hosted on G2.com.

How quick they reply

Simplicity of use of the Back office

Availability of the team to train, give advices,

Multiple reports of activity

Online chat Review collected by and hosted on G2.com.

I don't think I've encountered downsides of using Batch Review collected by and hosted on G2.com.

I appreciate the support team : thanks to the chat I can interact easily and quickly with them on technical and marketing issues Review collected by and hosted on G2.com.

I regret the lack of parameters and features in the in-app party Review collected by and hosted on G2.com.