---
title: Basware Reviews
meta_title: 'Basware Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 135 reviews by the users' company size, role or industry
  to find out how Basware works for a business like yours.
aggregate_rating:
  rating_value: 4.1
  review_count: 135
  scale: '5'
date_modified: '2026-08-09'
parent_category:
  name: Accounting & Finance
  url: https://www.g2.com/categories/accounting-finance
---


# Basware Reviews
**Vendor:** Basware  
**Category:** [Accounts Payable Automation Software](https://www.g2.com/categories/ap-automation)  
**Average Rating:** 4.1/5.0  
**Total Reviews:** 135
## About Basware
Basware is how the world’s best finance teams gain complete control of every invoice, every time. We offer a cloud-based platform for invoice lifecycle management automation, supporting end-to-end processing of invoices, from receipt or creation, through approval and matching, to payment and archive. Powered by the world’s most sophisticated invoice-centric AI – trained on over 2 billion invoices – Basware's Intelligent Automation drives real ROI by transforming finance operations. We serve 6,500+ customers globally and are trusted by industry leaders including DHL, Heineken and Sony. Fueled by 40 years of specialized expertise with $10+ trillion in total spend handled, we are pioneering the next era of finance. With Basware, now it all just happens.



## Basware Pros & Cons
**What users like:**

- Users find Basware **easy to use** , significantly enhancing efficiency in invoice processing and daily task management. (12 reviews)
- Users appreciate the **streamlined invoice management** in Basware, enhancing efficiency and reducing manual effort significantly. (9 reviews)
- Users value the **efficiency** of Basware, appreciating its streamlined procure-to-pay process and automated invoice handling. (8 reviews)
- Users value the **robust AP automation and e-invoicing** features of Basware, significantly streamlining their invoice processes. (8 reviews)
- Users appreciate the **seamless automation** of Basware, enhancing efficiency and reducing manual errors in procure-to-pay processes. (7 reviews)
- Speed (6 reviews)
- Users value the **effective data management** capabilities of Basware, streamlining invoice processes across multiple business partners. (5 reviews)
- Features (5 reviews)
- Visibility (5 reviews)
- Efficiency Improvement (4 reviews)

**What users dislike:**

- Users often experience **slow loading** times with Basware, leading to frustration and inefficiencies in their workflow. (5 reviews)
- Users find Basware's **complexity** frustrating due to slow performance, unclear errors, and convoluted workflows requiring extensive training. (4 reviews)
- Users report **delays** in setup and support response times, impacting overall efficiency and experience with Basware. (4 reviews)
- Users feel that **improvement in user interface and workflow simplicity** is needed for a better Basware experience. (4 reviews)
- Users face **invoice issues** with Basware, including stuck invoices and unclear error messages complicating the troubleshooting process. (4 reviews)
- Users often face **invoicing issues** with Basware, including unclear error messages and invoices getting stuck in queues. (4 reviews)
- Poor Search Functionality (4 reviews)
- Search Difficulty (4 reviews)
- Search Functionality Issues (4 reviews)
- Search Inefficiency (4 reviews)

## Basware Reviews
  ### 1. Basware AP PRO

**Rating:** 5.0/5.0 stars

**Reviewed by:** Balamurugan T. | Deputy Manager - Freight Basware / EVO / Tradeshift Implementation, Enterprise (> 1000 emp.)

**Reviewed Date:** December 12, 2022

**What do you like best about Basware?**

BT Cloud Scan proves to be a highly effective tool for managing scanning processes involving various business partners. Its primary function is to facilitate the transition from paper invoices to E-invoices within the freight process, covering operations in over 29 countries. Using the BT portal, we can access detailed information on both sent and received invoices, whether they arrive by email or through EDI Tradeshift categories.

**What do you dislike about Basware?**

Yes, we have observed that our business partners are facing delays with scanning from the Xerox team when using EMAIL, TRADESHIFT, and BT modes. We are receiving numerous escalation emails from business partners regarding these scanning delays. When we submit invoices to the Basware workflow queue, we do receive an acknowledgement from the scanning team confirming acceptance, which is helpful. However, it would be even better if we could also receive a separate acknowledgement once the documents have actually been scanned into our workflow.

**What problems is Basware solving and how is that benefiting you?**

Within the BT Login, there is a dedicated tab for both Sent files and Incoming invoices. It would be helpful if the Sent files report could also display bucket information. This addition would allow us to track the trend of when files were sent for scanning and when they were actually scanned, along with the number of aged days. The scanning days are visible across all countries.

  ### 2. Robust AP Automation & E-Invoicing with Strong Compliance and Fraud Detection

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.)

**Reviewed Date:** January 23, 2026

**What do you like best about Basware?**

What I like best about Basware is its robust AP automation and e-invoicing capabilities, which streamline invoice processing from receipt to payment with high touchless rates—up to 89% in some cases—saving significant time for finance teams. The built-in fraud detection via AI algorithms and comprehensive compliance tools, including global e-invoicing mandates and audit trails, provide peace of mind during regulatory audits. In RTR contexts, this integrates well to optimize working capital through early payment discounts and real-time spend visibility.

**What do you dislike about Basware?**

Common complaints about Basware include its high implementation costs and complex integration with ERP systems, which can prolong setup and increase expenses for RTR teams. Users frequently mention performance lags, limited reporting flexibility, and overcomplicated interfaces that require extensive training. Additionally, customization options fall short for complex workflows, and slow issue resolution from support adds frustration during peak periods.

**What problems is Basware solving and how is that benefiting you?**

Basware solves key AP challenges like manual invoice processing, compliance risks, and fragmented visibility into spend across global operations. It automates end-to-end workflows with AI-driven touchless processing (up to 89%), fraud detection, and e-invoicing compliance, shortening cycles and capturing early payment discounts. In my RTR role, this benefits me by reducing errors, freeing up time from data entry to strategic analysis, optimizing working capital, and enabling faster audits without added staff.

**Official Response from Hannah Greedy:**

> Thank you for taking the time to share such a detailed perspective.
It is great to hear automation, risk controls, and regulatory coverage are delivering clear value for finance and treasury teams.
The points raised around deployment effort, system responsiveness, reporting depth, and support during busy periods are noted and shared with the right teams to help shape future priorities.

  ### 3. Highly Flexible, User-Friendly Invoice Automation with Continuous Improvements

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bracy  C. | DC Administrator, Manufacturing, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 20, 2026

**What do you like best about Basware?**

Basware is highly flexible and customizable, making it easy to adapt the system to different business needs. 
The platform provides strong automation for invoice processing, helping streamline and speed up account's payable workflows across multiple business partners. 
Its user-friendly design and intuitive interface make day‑to‑day tasks easier for end users.
Basware delivers continuous product improvements, including monthly updates with new features and bug fixes.

**What do you dislike about Basware?**

Some users experience delays or issues with invoice scanning services, leading to slow processing and frequent escalations.

**What problems is Basware solving and how is that benefiting you?**

Basware automates invoice capture, validation, matching, and approvals, eliminating the delays and human errors common in manual workflows.

**Official Response from Hannah Greedy:**

> Thank you for the review.
It is great to hear the platform adapts well to different business needs while supporting faster invoice handling across partners.
Ease of use and regular product updates are key, and it is good to see those areas recognized.
Thanks for the note on scanning delays, I will feed this back to the right people here. 

  ### 4. Flexible Cloud Solution Without License Limits

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.)

**Reviewed Date:** December 02, 2025

**What do you like best about Basware?**

What I appreciate most about Basware is that it operates as a cloud solution, which means there are no license limitations.

**What do you dislike about Basware?**

The support could be improved, as it often takes a long time for issues to be addressed and resolved.

**What problems is Basware solving and how is that benefiting you?**

The software handles both invoice circulation and accounting tasks. It streamlines the process of managing invoices and ensures that accounting records are kept up to date.

**Official Response from Hannah Greedy:**

> Thank you for sharing your experience.
It is good to hear the cloud model supports broad access without license constraints.
The note on response times is important and helps highlight where support expectations need to be met more consistently.


## Basware Discussions
  - [What is purchase-to-pay process?](https://www.g2.com/discussions/what-is-purchase-to-pay-process) - 1 comment
  - [What is verian?](https://www.g2.com/discussions/what-is-verian) - 1 comment
  - [What is e invoicing Basware?](https://www.g2.com/discussions/what-is-e-invoicing-basware) - 1 comment
  - [What does Basware do?](https://www.g2.com/discussions/what-does-basware-do) - 1 comment

- [View Basware pricing details and edition comparison](https://www.g2.com/products/basware-basware/reviews?filters%5Bsentiment_snippet%5D=2380515&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-14+07%3A03%3A36+-0500&secure%5Bsession_id%5D=f8019a12-f9a5-41d1-9420-1a56d95637cd&secure%5Btoken%5D=071517891902d4284bd447bce96ebff333dfa655a523114f6cf99c6e1521b33b&format=llm_user)
## Basware Integrations
  - [Aurora 2.1](https://www.g2.com/products/aurora-2-1/reviews)
  - [Azure Databricks](https://www.g2.com/products/azure-databricks/reviews)
  - [Azure Pipelines](https://www.g2.com/products/azure-pipelines/reviews)
  - [DM Valid](https://www.g2.com/products/dm-valid/reviews)
  - [Infor CloudSuite M3](https://www.g2.com/products/infor-cloudsuite-m3/reviews)
  - [Oracle Database](https://www.g2.com/products/oracle-database/reviews)
  - [Oracle EBS Financials](https://www.g2.com/products/oracle-ebs-financials/reviews)
  - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews)
  - [SAP Analytics Cloud](https://www.g2.com/products/sap-analytics-cloud/reviews)
  - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews)
  - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews)
  - [SAP HANA Cloud](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews)

## Basware Features
**Contract Management Platform Features**
- Contract Creation
- Customizable Templates
- Contract Editing
- Contract Attachments
- Contract Collaboration
- Approval Process
- Notifications & Reminders
- Contract Database
- Integrations / APIs
- Reporting & Dashboards
- Government Contracts
- Specialty Contracts
- Alerts/Notifications
- Third-Party Integrations

**Setup**
- Data
- Approvals
- Alignment
- Real-Time Data

**Management**
- Approval
- Communication
- Documents

**Planning**
- Processes
- Contracts
- Content
- Requisition

**Invoice Management**
- Capture
- Supplier Portal
- Repository

**Invoice Generation**
- Templates
- Digital Invoices
- Recurring Invoices

**Management**
- Approval
- Communication
- Documents
- Receipt of Goods

**Contract Creation & Management**
- Contract Creation
- Contract Templates
- Contract Editing
- Contract Attachments

**Supplier Marketplace**
- Library
- Categorization
- Catalog Management
- Real-Time Data
- Workflow Management
- Supply Chain Management
- Template Management
- Contract/License Management
- Bid Management
- Requisition Management
- Project Management
- Purchase Order Management
- Global Sourcing Management
- Spend Management
- Auction Management
- Invoice Management
- Budget Management
- Vendor Management
- Supplier Management
- Audit Management
- Document Management
- Procurement Management
- Rfx Management
- Supplier Risk Management
- Performance Management
- Compliance Management

**Agentic AI - Accounting & Finance**
- Autonomous Task Execution

**Performance**
- KPIs
- Benchmarks
- Forecasting
- Savings

**Performance**
- Evaluation
- Selection
- Supplier Risk Management
- Communications Management
- Vendor Master Data Management
- Workflow Management
- Document Management
- Invoice Management
- Compliance Management
- Contact Management
- Vendor Management
- Inventory Management
- Procurement Management
- Supplier Management

**Execution**
- Sourcing
- Purchasing
- Invoicing
- Procurement Management
- Order Management

**Invoice Processing**
- Matching
- Payments
- Workflows
- Tax Compliance
- Recurring Payments

**Invoice Processing**
- Approvals
- Batch Processing
- Consolidation
- Match Invoices

**Planning**
- Processses
- Contracts
- Content
- Requisition
- Customizable Templates

**Collaboration**
- Contract Collaboration
- Approval Process

**Contract Management**
- Compliance
- Revenue
- Negotiations

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Supplier Information**
- Profiles
- Supplier Qualification
- Transaction History

**Analytics**
- Visibility
- Performance
- Spend
- Financial Reporting

**Analytics**
- Due Dates
- Benchmarking
- KPIs

**Analytics**
- Due Dates
- Cashflow
- KPIs
- Payment Tracking

**Invoice Management**
- Capture
- Supplier Portal
- Repository

**Other Platform Features**
- Notifications & Reminders
- Contract Database
- Contract Compliance
- Integrations / APIs
- E-Signature

**Payment Cards**
- One-time Virtual
- Recurring Virtual
- Physical

**Data Collection**
- Spend
- Compliance Reports
- Savings
- Customizable Reports

**Agentic AI - Contract Management**
- Autonomous Task Execution

**Additional Functionality**
- Reporting/Analytics
- Electronic Signature
- Full Text Search
- Data Import/Export
- CRM
- Audit Management
- Digital Signature
- Contract Drafting
- Activity Tracking
- Customizable Reports
- Sell Side (Customers)
- Task Management
- Renewal Management
- Annotations
- Workflow Management
- Data Extraction
- Audit Trail
- Contract Negotiation
- Drag & Drop
- Document Storage
- Customizable Fields
- AI Redlining
- Version Control
- Completion Tracking
- Contact Management
- Access Controls/Permissions
- AI Copilot
- Document Review
- Customizable Branding
- Configurable Workflow
- Document Management
- Compliance Tracking
- Buy Side (Suppliers)
- Payment Processing

**Additional Functionality**
- Supplier Quality Control
- Real-Time Monitoring
- Supplier Web Portal
- AI Copilot
- Quotes/Estimates
- Data Visualization
- Performance Monitoring
- Import/Export Data
- Third-Party Integrations
- Generative AI
- Activity Dashboard
- Audit Trail
- Multi-Vendor
- Alerts/Notifications
- Reporting/Analytics
- Collaboration Tools
- Customizable Reports
- Real-Time Data

**Integration**
- Accounting
- Payment Integration
- ERP
- ERP integration

**Integration**
- Accounting
- Payments
- ERP
- Account Sync

**Supplier Management**
- Evaluation
- Selection
- Risk Management
- Inventory Management
- Vendor Management
- Workflow Management
- Compliance Management
- Purchase Order Management
- Requisition Management
- Bid Management
- Auction Management
- Sourcing Management
- Returns Management
- Fixed Asset Management
- Contract/License Management
- Supplier Management
- Spend Management
- Order Management
- Shipping Management
- Warehouse Management
- User Management
- Catalog Management
- Receipt Management

**Contract Data**
- Reporting & Dashboards
- Advanced Contract Analytics

**Reporting**
- Real-Time Monitoring
- Multiple Views
- Data Import/Export
- Budgets
- Real-Time Updates
- Real-Time Reporting
- Real-Time Analytics

**Project Management**
- Activity Dashboard
- Repository
- Lifecycle

**Agentic AI -  Procure to Pay**
- Multi-step Planning
- Autonomous Task Execution
- Proactive Assistance

**Additional Functionality**
- Generative AI
- Integration Management
- Vendor Management
- Contract Lifecycle Management
- Budgeting/Forecasting
- Compliance Management
- AI Copilot
- Inventory Management

**Execution**
- Sourcing
- Purchasing
- Invoicing

**Payments**
- Vendor
- Recurring
- Employee Reimbursements
- ACH
- Reimbursement Management

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Strategic Sourcing**
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Third-Party Integrations
- ERP integration

**Agentic AI - Invoice Management**
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Additional Functionality**
- Approval Process Control
- Collaboration Tools
- Reporting & Statistics
- Generative AI
- API
- Access Controls/Permissions
- Order Tracking
- Inventory Control
- Budgeting/Forecasting
- AI Copilot
- Real-Time Analytics
- Spend Analysis
- Multi-Currency
- Audit Trail
- Real-Time Reporting
- Activity Tracking
- Search/Filter
- Spend Control
- Data Import/Export
- Alerts/Notifications
- Invoice Processing
- Receiving
- Document Storage
- Quotes/Estimates
- Supplier Web Portal
- Supplier Qualification
- RFP Creation
- Reminders
- Self Service Portal
- Purchasing & Receiving
- Risk Assessment

**Invoice Processing**
- Matching
- Payments
- Workflows
- Tax Compliance
- Submittal
- Configurable Workflow

**Fraud & Risk Management**
- Notifications
- Unique Cards
- Controls
- Budget Control
- Approval Process Control
- Spend Control
- Prepaid Cards

**Agentic AI - Contract Lifecycle Management (CLM)**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Supplier Information**
- Profiles
- Qualifications
- History

**Agentic AI - Spend Management**
- Proactive Assistance

**Additional Functionality**
- Reminders
- Activity Tracking
- Invoice Processing
- Accounting Integration
- Categorization/Grouping
- Reporting & Statistics
- Configurable Workflow
- Spend Analysis
- Expense Tracking
- Third-Party Integrations
- Accounting
- Audit Management
- Approval Workflow
- AI Copilot
- Supplier Management
- Invoice Management
- Billing & Invoicing
- Transaction History
- Purchase Order Management
- Audit Trail
- Generative AI
- Expense Claims
- Workflow Management
- Time & Expense Tracking
- Multi-Currency
- Vendor Management
- Procurement Management
- Credit Card Management
- Compliance Management
- Requisition Management
- Customizable Reports
- Ad hoc Reporting
- Financial Management
- API
- Rules-Based Workflow
- Receipt Management
- Activity Dashboard
- Purchasing & Receiving

**Analytics**
- Visibility
- Performance
- Spend
- Due Dates
- KPIs

**Integration**
- Accounting
- Payments
- ERP
- Procurement

**Agentic AI - Purchasing**
- Proactive Assistance
- Decision Making
- Budgeting/Forecasting

**Additional Functionality**
- Approval Process Control
- Collaboration Tools
- Reporting & Statistics
- Generative AI
- API
- Access Controls/Permissions
- Order Tracking
- Inventory Control
- AI Copilot
- Real-Time Analytics
- Spend Analysis
- Multi-Currency
- Audit Trail
- Real-Time Reporting
- Activity Tracking
- Search/Filter
- Spend Control
- Data Import/Export
- Alerts/Notifications
- Invoice Processing
- Receiving
- Document Storage
- Quotes/Estimates
- Accounting Integration
- Third-Party Integrations
- Multi-Location
- Expense Tracking
- Purchasing Reports
- Activity Dashboard
- Customizable Reports
- Real-Time Data

**Risk**
- Analysis
- Identification
- Scoring

**Recovery**
- Recoup
- Reporting

**Audit**
- Filters
- Post Audits
- Overpayments
- Duplicates

**Fraud**
- Vendor Checks
- Data Generation
- Monitoring

**Agentic AI - AP Automation**
- Autonomous Task Execution
- Proactive Assistance
- Decision Making

**Additional Functionality**
- Data Import/Export
- Invoice Management
- Online Banking
- 1099 Preparation
- Generative AI
- Receipt Management
- AI Copilot
- Fraud Detection
- Duplicate Payment Alert
- Document Management
- Compliance Management
- Inventory Management
- Check Writing
- Mobile Access
- Audit Trail
- Reporting/Analytics
- Multi-Currency
- Status Tracking
- Activity Dashboard
- Cash Management
- Alerts/Notifications
- Billing & Invoicing
- Vendor Management
- Anomaly Detection
- API
- ACH Payment Processing
- Invoice Processing
- Aging Tracking
- Supplier Management
- General Ledger
- Expense Tracking
- Bank Reconciliation
- Workflow Management
- Customizable Reports
- Approval Process Control
- Electronic Funds Transfer
- Purchase Order Reconciliation
- Financial Management
- Workflow Automation

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