HEY Reviews & Product Details

Amazingly reinvented email experience. Especially as a prior Basecamp user, it was quite easy to get used to. Review collected by and hosted on G2.com.

The fact that the company is run by two pretentious shitheads Review collected by and hosted on G2.com.

I have been using Hey for several months and am delighted with it. The interface is user-friendly and easy to navigate, making it simple to manage my inbox. Additionally, the provider does a great job of filtering out unwanted content, which helps to keep my inbox organized and free of spam. I am delighted with this email provider and highly recommend it to others. Review collected by and hosted on G2.com.

One thing that I have noticed is that the search function could be more robust. Finding specific emails can sometimes be difficult, especially when searching through older messages. Additionally, Hey doesn't have a calendar tool embedded. Review collected by and hosted on G2.com.

Sharing email threads with the link, Reply Lates/Set aside feature, User Interface - it is a pleasure to write emails, Ability to rename emails/threads, good performance. A good filtering system (where you can just screenout some of the senders) Review collected by and hosted on G2.com.

Biggest issue is the lack of calendar integration. So we still need to pay for Google Suite and it creates a mess with calendar invite confirmations. Search might be better, sometimes it doesn't find what you're looking for. Replying to long emails in a thread make an interface a total mess. Review collected by and hosted on G2.com.

Simplicity, keep out of sight unwanted email. Work on all platforms including linux. Beautiful app. Review collected by and hosted on G2.com.

Missing some components that I'm used too. Todo and calendar included with my mail app would be great. Setting the time of the bubble up would also be nice. But I get they're trying something new, so I'll try their vision of it. Review collected by and hosted on G2.com.

Hey has many features that make email more organized and enjoyable to use, such as: Reliably filtering email into important emails, newsletters and publicity and transactional emails (something that Gmail doesn't always do reliably). Another feature I like is the ability to create webpages simply by typing out an email and pressing send. Finally, if you need to send a whole thread of emails to someone, Hey will generate a link to do that, which is helpful as you can insert the link without actually having to forward the emails. Review collected by and hosted on G2.com.

Hey costs 99 USD a year, so you must evaluate if you are willing to pay to have your email sorted. Having email automatically and reliably sorted will help you be more organized; however, over time, I noticed I started to accumulate a lot of unread emails anyway, so if you are not careful, you will still have clutter in your inbox Review collected by and hosted on G2.com.

Love the part where we can check all the emails from different email addresses in one inbox. Love this platform for solving the problem of difficulty in keeping up with multiple emails by the users. Review collected by and hosted on G2.com.

Wish if the signup from the mobile app was easier. It would really be good if this platform was readily available free of cost for personal uses while charging for commercial needs. Review collected by and hosted on G2.com.

The web interface and beautiful workflows are reminiscent of all Basecamp products. The "Basecamp way" encapsulates UX simplicity and elegance over feature functionality and parity, evidently in HEY's "Imbox" approach - which is, in essence, a white-labeled Inbox that auto-sorts other white-labeled emails (namely, Newsletters to the "The Feed" and Receipts/Notifications to the "Paper Trail"). The design is sleek and simplistic, with a mobile-first responsive layout and a clean, artistic design. Review collected by and hosted on G2.com.

HEY is not a full-fledged mail experience; it's just a web site. This is important, especially since Basecamp has elected to remove key email functionality to streamline the user experience. For example, there is limited functionality to build rules, triggers, and automations in mail behaviors; collaboration, while novel, is primarily limited to other HEY users; and, the mail 'client' is essentially just a web experience. It's this third item that proves problematic: you cannot download mail to an offline third-party email client, and the iOS and Android apps are - for admitted maintenance purposes - essentially just wrappers for the HEY.com website experience. Because of this, it's hard to recommend HEY as a total email replacement for people who aren't bought in to using the web for their email, and for business users, the limited integration and functionality with productivity apps and stand-alone clients will be a deal-breaker. Review collected by and hosted on G2.com.

Simplicity and new bold alternative to Inbox Zero. Review collected by and hosted on G2.com.

No customisation, even shortcuts. App doesn't delete with Delete key, for example.

A desktop app is a wrapper for the web app. Like when you navigate to the next mail message or from message to inbox, you have to wait for the page load with the progress bar!! Seriously.

No iPad app.

It could have a good UX if they didn't go overboard with simplicity. I keep forgetting that "Hey" logo at the top is the main menu.

Generally, the product looks unfinished. Essential features are missing. But then you look at the release date and it's more than 3 years ago! That can only mean it's abandoned.

Looks like Basecamp became like Google now - has too much money so they can release great promising products and then abandon them once user base grown significantly. The “minor updates” that been going on for since 2020 don’t count.

Appears that there's sole developer assigned updating this app part-time. I wonder what is the other more important project that's taking all resources, perhaps another abandonware in making. Review collected by and hosted on G2.com.

I signed up a little after launch and was excited to use an email client that took security and data sharing seriously. Hey absolutely delivered on this promise. It has strong protection features and you must be able to use an authenticator program in order to confirm your identity. It also has the ability to remove all email tracking pixels. I also liked having the flexibility of splitting up my workflow between work and personal. Basecamp is a great company and i enjoy their other software. Review collected by and hosted on G2.com.

It was challenging to integrate into my daily workflow or my tasks. It felt like it was an island to itself which is excellent but not for a user like myself. I rely heavily on browser extensions and use Google to sign in to most of my apps. This "island" made adapting to Hey difficult. HEY is not cheap, i paid $99 for a year and realize now that it was a poor decision. I'm not an email power user and i should have realized that before subscribing for one year. Review collected by and hosted on G2.com.

If you're ready to completely change the way you approach email — and most importantly, take control of your email once and for all, Hey is the solution for you. Basecamp, the company behind Hey, has been focused on productivity for years, and that shows up here. Hey wants you to be able to quickly process through your email — replying to people, scanning your newsletters, and filing receipts or tracking information on orders for later reference. Everything is divided well and the user interface is super intuitive. Think of it like Superhuman, but for people who don't want to learn keyboard shortcuts. Or something like that. Review collected by and hosted on G2.com.

One of the only main complaints I have about Hey is that it just feels childish and oversimplified. This is probably a silly complaint, but the oversized type and weird fonts kind of make it feel like using one of those Jitterbug phones for senior citizens. I already pay for Hey, but I'd pay good money for the option to customize fonts and font sizes. Other than that, there's not much not to love here. Review collected by and hosted on G2.com.